I got a nail in the front driver side tire. I dropped off the car to get it removed/patched, to have all of the tires rotated/balanced, and for a routine oil change which normally includes fluid top-off. I called ahead and was told there were only a few cars ahead, and I could go ahead and drop off. It wasn’t until the following day when the following occurred simultaneously. It rained and after a few squirts, there was no windshield wiper fluid. Following that, the light appears for 10% oil life. Then, the tire low pressure light comes on—for the same tire. I then noticed there was no sticker placed on the window that indicated mileage or date of next service. That signifies that none of the fluids were topped off, the tire wasn’t fixed or rotated, and who knows if they ever even changed the oil. Any reasonable human being would question if any service was performed on the car at all. I called to talk about my concerns and was completely brushed off. Somehow, they were able to remember clearly that the oil had been changed and the tire fixed, and that perhaps, we got another nail in the same tire in the exact same place as the previous nail. He assured me that the worker who did the car did the work but just forgot to leave any trace or evidence of his work. The person who responded was completely unprofessional and dismissive. They gave me a specific day and time I had to bring it in. I work long hours and was not able to take the car back right away meaning I had to spend a lot of money and time to pump air in the tire that should’ve been fixed. I finally bring the car in, and I’m told the guy who did my car had quit…. But that they are completely sure of the work that the person who isn’t even around anymore completed. I get the car back this time, and the tires have still not been rotated. I know because I scratched one of the back rims the day before and it was still in the same place. At this point, I am completely over this place and would warn anyone reading this to go anywhere and to anyone else.

Great service. Honest and informative. I was running late for my appointment and they still fit me right in. I also found out that my credit is worth much more than I thought by applying for a Firestone card and getting approved on the spot.

Norrand is the best. Always helpfull and willing to go the extra mile for someone in need... Thanks WeeMan

Great service! Polite customer service! Will help you figure out your problems with Vehicle a/c

This place only had one tech working. The wait time is crazy. I bet if they paid people what they are worth they wouldnt have this issue.

Great service for me. No more Monica brothers for me. These guys are my new oil change place to go.

Fantastic place to get your vehicle worked on. Very knowledgeable and courteous staff!!!

They will try to juice you for your money. One of the workers set me up for a credit card account that I did not ask for and it pinged my credit.Also, I went for an alignment and they told me that my front struts, rear strut, and my rear control arms needed to be changed. I just recently got my front struts changed. Went to another shop and they said my front struts looked new, but I needed rear control arms.Firestone lies and will try to juice you for your money if you’re a female.

Fast and friendly...... But a little pricey..... I wouldnt let it stop me from going back though.....

One of the best auto care place that I have been to.

They had me here for 4hrs and kept giving me the run around on everything. They couldn’t replaced my brake pads, fuel filter, oil change or fix my oil leak! I waited all this time to just be told to take it to another shop smh.

Yup Thats how my steering wheel looks like the 2nd week after alignment at this place, truck keep pulling from side to side

Some days good some not so good. I went in for an oil change and after hanging out joking and just standing around talking for 45 minutes, they only took 15 minutes to do the job. On the other hand when I too my car in to change out the starter, they were done really fast....but when I asked for a ride to pick it up, they said sure....and 4 hours later my son in law gave me a ride to get it.

I went their 3 weeks ago they had good service. But the two young guys that work on my car to change my oil and filter they use my radio in car and broke my glove box between my two front seat my door dont not close any more .iam very upset with that they needed to repair it at their cost

Needed trailer tire ...they will put the tire on rim but wont put rim on the trailer, kinda a problem...

On Sunday busted two tires because of the road construction and this location was the only one in the area that had the tires I needed for my BMW. Everyone was helpful and courteous and took care of replacing the tires expediently. Very nice people there

You can NOT make people wear a mask. Wearing a mask is not a law. Being rude and smug about it is bad for business.

Slightly less price than discount and real service. Professional service. The technician is highly qualified. We brought our own rims that are high priced. They treated the parts with care. Then comes the good news. The same guy aligned the front end. Obviously he knows how to do the best work. All of this on a Sunday!!! Carlos rocks. Armando had the bst serviceThis place is awesome!

Great customer service but the wait time is long. Expect to wait.

Great service attentions, thank you Norrand

Friendly staff and technicians, store was open on Sunday to perform the work and worked out great for our schedule. The original tires we wanted were a cheaper brand tire but not in stock, the salesman offered to discount the more expensive upgrade of tire without us having to ask. The tire we went with was a better tire and did cost a little more even after discount but we had no problems upgrading mainly because of the great customer service provided at the time of ordering.

The guy was great really helpful to me .

Excellent work the same day and gave discounts

Pricing at Firestone is way too pricey. I was quoted 181 and change for a new battery, installed and warranty core, etc.. I went to Walmart, and got an oil change, and new battery for under 100! Nice place, with what they charge, hope so. If you can afford it, awesome, but also told itd take over an hour, and that was ridiculous.

I went for service but the guy pick up call and kept talking, he should realize i came first rather than giving prefrence to the call which came later...he could have asked person on the call to hold as i was first ....will never go back such a disappointment......it happened on march 8 12 50 pm....

Clowns to the left of me jokers to the right here I am Stuck In The Middle With You

Our company van had a flat on Saturday. We got right into the shop which was great but had to wait almost 2 hours for a tire to be changed out, keep in mind we took the tire there. Staff was easy to deal with, price wasnt to bad, and the location was easy to get in and out.

They usually do the best they can on your automobile, if they cant theyll let you know.

My boyfriend comes home with a $1300 bill for front break change. They charge you OUTRAGEOUS for parts. Go literally anywhere else.

Great Customer experience. Needed wiper blades. They gave me a great deal on them. I suggest Firestone to anyone!!

Thank you Armando for a awesome buying tire experience! I love my new tires and could not have made the best choice without your knowledge and help!Thank you Groves Firestone Family ♥️

I love Firestone, they service is great and the Environment is nice and the mechanic is very go

Never going back Service Manager has anasty attitude shouldnt be allowed to work with peolpe. I havs been a manager for over 15 years and never treated a customer like that especially if they had to xome back cause it wasnt done right the first time. Instead of being understanding he gets an attitude saying they did it and it just came off. Come back tomorrow cause im behind.

Couldnt ask for a better service. Norrand is always available and ready to help! Thank you!

They had been great in the past. But over the last year service has slipped. Had an appointment for noon. They couldnt take my vehicle in for another hour.

Absolutely amazing staff! Norrand went out of his way to help me with not only my inspection but some amazing deals on maintenance work too! Friendly environment and knowledgeable employees! Made my experience a breeze, I highly recommend and will be back regularly! Thank you Norrand and the rest of the staff!

Always have great service when I come here.

Great customer service. Great price on tires, highly recommend. Lifetime member forsure.

The service is very slow but the young black manager was very nice

I needed a donut tire which had to be ordered online. It was delivered to Firestone. They warned me that they had never mounted this size tire before but were willing to try. Not only did the get tire mounted, they did it quickly. The entire staff was friendly an courteous

Loved the staff here! We were out of town 5 hours from home and they were so helpful!

Had an appointment for 12 today to have my husbands alignment done on his truck. We spent almost $2000 for brand new firestone tires & ballistic rims & was told to come here for alignment. I arrived 30 minutes prior to our appointment. It has been 2 hours & no one has even started on his truck. Very disappointing. What is the point of making & waiting for an appointment to have to still wait all day for any service? We wont be back.

We had a nice employee that seemed to know what he was talking about. I cant give them five stars because it cost $20 just to patch a little hole in a tire.

Good service. Takes a little time but hey do good work

Jim and crew at the Groves, Texas store set me up over the phone and serviced my vehicle the same day with fine professionalism. Love my Stones.

Trying be nice and just get my tires rotated but if your writer calls me a lier again and wont work here no more. And he really has no clue about tires and rotations are really anything about cars. Hes rude. Thanks.

Went In to purchase a battery for my tractor. Brought old battery to match up. Lady stated they did not sell tractor batteries. It is the same 12 volt battery as a car. She finally came out to garage to look at battery. Did not have any on showroom so she went to back and brought out a battery and stated she want not setting on concrete floor. So I went and got my battery and brought to match up on counter. This was not good customer service. So put battery side by side and it was a perfect match. Then she stated the battery would not have a warranty because it was not being used for its intended purpose. I told her this was a waste of time and she told me I was being rude. Bottom line is that because I wanted a battery for a tractor and not a car she had the mindset it was not going to work. It is a 12 volt system just like a car. This was just a big waste of time and piss pour customer service. Will not go back.

Those guys did a great job when it comes to customer service the best place i every went those guys deserve a big raise. I will be coming back

Loved this place. Very friendly staff and they took time to explain everything to me.

Best experience in customer service Ive had in a long time!! Definitely will be doing business here again.

Went there for one job, tried upselling others, when I know damn well what is good on my car, then they wanted 400 and something to do a job when I know the part is only 160 so you want 200 and something to change a part and take an hour and half to do it, when on videos it literally takes them 30 mins, get outta here!

Great place to get tires if youre looking for a cheap deal

I went in for a tire rotation. Norrand is the man to see. He was very polite & knowledgable. Other gentleman, Julius was pretty cool as well. Great customer service!

If I didnt have to give any stars, I wouldnt! The absolute worst customer service ever! My husband and I will never go to this place for ANYTHING! Today was our first and definitely our last!!!!!!!!!!

Worst experience ever, my wife took my truck for an alignmet today since i work all day and by time i get off its already closed,They suppously did an alignment to my truck and left the truck much much worse, than how it was, since she doesnt know about cars she thought it was normal so she didnt go back to tell them about it, the guy gave her a card and told her the truck needs some other parts (parts that i just recently replaced on it) they told her that she needed to replace them for the truck to be fixed, (about $1300 dollars) on parts and labor, and that he would do it, to me it sounds more like the people who did the alignment did it on porpouse to have us bring him the truck to get it fixed and replace the (parts that i have replaced already) not long ago.Pay them almost $200 to have my truck worst than it was.

Kindness and professionalism plus..perfect place to be for automotive needs

A Very Reasonable place to Go To

Great staff. makes an old ford run like a new one.

Absolute best service in the area.

Always Satisfied with the help they give us.

Always greeted when walking in, very friendly, and great service!

My dad has worked there for 16 years has got over 100$$$$. I would give them 5 stars********@pinkepierich$$.ross

Customer service is excellent!!!!

Nice

Over priced and service is bad

Got there @ the right time. .had me in & out with an alignment

Very helpful & very courteous

Very fast and friendly!

Excellent professional service!!

I go there for oil changes and tires and havent had any issues.

Excellent service.

Met me outside before I got out my vehicle to what he could help me with

Friendly staff great mechanics

Tried to charge me $200 for a $65 job

Friendly staff got me in right away to get my inspection completed. Will go back for other repairs.

Very courteous staff

Great service.

I dropped my truck for oil change at 10am went to pick up 11:45am. They dont do it. I pick up dropped another shop done in 45 minutes. I dont recommended this place

Bad bad bad service dont go here

Very poor customer service !

Okay I guess

Great

Awesome

Poor service

They need more knowledge of possible causes of failure before throwing out a diagnosis suggesting changing parts and after spending extra money it wasnt the fault.They need more knowledge of possible causes of failure before throwing out a diagnosis suggesting changing parts and after spending extra money it wasnt the fault.