The worst service I ever had. They dont seem want work at all and taken advantage of the people rather then help. Story short I dropped my car at 2:45pm for brake services. I had appointment at 3pm. I made clear before that I need just a rare brakes no other services needed for today. Anyway they took car for drive test at 4:30 pm then they couldnt find a key for a take a wheel off. I came back at 5:20 pm . Found a key imideatly and was told they cant do brakes for me today and offered me to leave a car overnight and pick up a next day. They work till 6pm. Can u imagine if I stayed all that time in and waited for my car to be done . I choose to do my tasks by walking and these unprofessional gentlemen so disrespecting customers time. Plus I was told 499$ for rare brake if it could be done . Which now I doubt price even correct after I saw promotion going non on brakes 114.99$ brake special 🤔

The guy at the front was very nice he knows both english and spanish so he is really helpful and informative about stuff.

My first time here in Mavis Hackensack and Rick and his team are amazing. Very professional and went through with me of the issues they found in my car. Good staff!!!

Ray, the manager, kept me up to date as the repair and estimate was done. Darn nail! Glad I called ahead. Glad for the road hazard insurance. They had a steady stream of business, lots of people seem to be return customers. Reasonable prices and good service!I appreciated the waiting area and tv, it worked better for me to wait. If I need tires, this is a place I’ll return to.

I came in today with an appointment after visiting yesterday. I had a nail in my tire and the team in Hackensack were able to fit me into a super busy Saturday. Spencer working the front desk was awesome with me and all the others who came in. My car was finished in about an hour and a half (which felt like nothing) and Ray finished up with me. He was super nice and also very accommodating. I really don’t have much knowledge about cars, and the guys there were patient with everyone’s questions. Never met a nicer group!Thank you all!

My vehicle had an oil change and a tire rotation done at this location and that went perfectly. However, when I picked my car up from the shop, I had noticed that my steering wheel, drivers side door handle, and gear shifter had heavy traces of oil on them (either left behind by oily gloves or hands). In any event, wiping down surfaces that come in contact with engine oil or any car fluid should be paramount before returning it to a customer, especially during a pandemic… Overall, still satisfied with the services rendered. Interior cleanliness, however, was sub-par.

IF YOU CAN GO TO A LOCAL MECHANIC DO SO!!!I had made an appointment with this location to have my pads/rotors on my car repaired as I wanted to get them done close to my job and I could pick my car up when the service was complete. I walked into the store, the mechanic behind the desk asked me some questions, and walked outside to check on my car. He comes back in and proceeds to tell me that a part that’s associated with the brake system on my car needed to be replaced. I was EXTREMELY suspicious as this had never occurred with previous pad replacements I’ve had on my car. I drive a 2014 Honda Civic and in the 6 years of having it: have never had additional pieces be replaced. So he proceeds to “little lady” and when he started saying prices to see if I would just hand over my car I said : can I get a second opinion? He so rudely tells me that he didn’t have time for me and that if I wanted a second opinion that I could leave. So I walked out, called my boyfriend, and had him come talk to the mechanic. When my boyfriend asked to show him what exactly needed to be replaced, the mechanic simply pointed at the rims, and said “He wouldn’t do the job if it wasn’t 100%” which made my boyfriend suspicious that he was taking advantage of me because I was a woman. Turns out! It was true! After bringing it to a local mechanic the part in question only needed a new pin to be torched in place. If I could give this business 0 stars I would. The customer service is HORRIBLE. And they can’t keep their facts straight. I had inquired about the $109.99 brake pad coupon to be told that it would only take $50 off an over $350 service. For brake pads. At a local mechanic you’re looking at $100 cheaper. These people are thieves. I don’t recommend. And I’ll be reporting them to the Better Business Bureau.

Spenser and Jerry run a very good business here. Plain and simple … if you want your car to run well, invest in the upkeep. Unless you can do the work yourself, be willing to pay labor and parts - it’s called responsible car ownership. Great service guys! Thank you.

Mavis Discount Tires of Hackensack NJ is the ideal automotive shop youd want to take your car for services. Reasonable price range, very knowledgeable, courteous and professional is what u can expect from the crew. I recommend this location because of previous experiences

This branch of Mavis has been exemplary in fixing my car quickly when I had various urgent problems. Quality of the work is generally good and they complete the work quickly. I just had flat tire in my brand new car. Unfortunately the puncture was in the sidewall so a new tire had to be installed - they were able to do this overnight so my car was out of action for barely half a day.

Asmar was very nice and respectful. He finished my car in an hour. I will only let him work on my car

Quick, courteous service. I’d definitely return when needed and/or recommend.

Courteous staff. They are the best team I have come across in a long while. Great customer service.

I would give 0 stars if Google let me. The worst service I have had in my entire life. When I got to the location I was told it would take anywhere from 30 to 40 minutes. After being here for over 3 hours my ONE TIRE still has not been replaced. About an hour ago someone came in and said they couldnt find the tire I ordered, but after a few minutes they found it and I was told I would be out soon. That was an hour ago. Never going here again and telling everyone I know to never go here either.

Horrible place don’t waste your time or money here. The assistant manager Spencer is a joke idk if he on something or just doesn’t care. Rip you off any chance they get saying they give you name brand tires when there not. Complete joke of a business

Told me that all the brake parts on my car would need to be fixed. Gave me an estimate of 1200 dollars. Went to the local mechanic less than a mile away and got the same job done for 700! Don’t waste your money here.

I am buying tires at Hackensack branch 3rd time and very happy about it.

Went in for a simple wheel alignment with my appointment made at 10 am, I come to pick up my vehicle at 3 (5 hours later) and they say it’s not ready yet… SMH I see my car on the side and still not being worked on…. When I told them what the hold up is, that’s when they started to work on my vehicle… don’t EVER come to this place and waste your time… go to a local mechanic where they atleast appreciate your business..

Jerry, Spencer, Ray, Ryan are all amazing talented professionals. I would highly recommend this location.Yolanda

I always get good service here. Spencer took care of my latest puncture. Highly recommend.

Courteous and professional service from Spencer and Ray. No surprises on the bill. Competitive prices.

Had a flat while traveling and was able to immediately be seen and have my tire replaced.

Wonderful experience!!!Ray was very helpful in informing me of when the tires will be installed and the price upfront. Everything was done nicely and within hours without an appointment. They even nicely packaged the tires I wanted to keep and placed them in my SUV. This is a great place with a great team which is down the street from where I live.

One of the best mavis around here. manager is very good.

Staff is friendly and helpful. Service was done pretty quick too.

I stop buy this place to ask for oil change, the guy at the front desk didnt look like he wanted to be there a taurtal would walk and talk faster the him.

Ray is amazing professional and honest highly recommend

They dont know what theyre doing. I set an appointment to change 2 tires and when i got there they asked me to leave the car there for 7 hours. I told them i couldnt so they made me another appointment for earlier the next day. Got there the next day and again they asked me to leave my car there for the whole day. Its 2 tires that would take a maximum of 30 minutes, and i had an appointment. They work on their own time, they dont care if you have to work or anything. Completely unprofessional, might as well remove appointments since they dont mean anything. Would rather take my business to a local garage and not Mavis. Wasted my time 2 days in a row

Great place to have your car service at absolutely good discount offers. Most of all the hospitality of the owner and staff with customers are very friendly and welcoming. Would recommend this place to everyone anytime!

Ray is the best. I only like to take my car to Mavis when he is there. Ray makes everything better and put me at ease.Ive only taken my vehicle to him and wont let anyone else work on it.Ray treats you like family. Always a good experience at Mavis.

Excellent service!They took care of a flat tire in a timely manner.

DISSATISFIED. I made an apt to get 2 tires replaced. I called and verified my apt. When I got there I was told they cannot do it because they only have 1 mechanic. DO NOT GO TO THIS LOCATION & POOR CUSTOMER SERVICE!.

Did a good job. Took care of me with no appointment.

Amazing service friendly and knowledgeable staff great pricing

Mik was super helpful and courteous.They completed my tire mounted rather quickly and were so pleasant!Great location!

Friendly staff and great service since new management!!! Thanks for EVERYTHING!!

Great service. Fast and attentive.

Very thorough and professional! Will return

Excelllent shop. The staff is knowledgeable, professional and friendly, especially Andrew, Jim and Jose. They fixed my trucks issue as quickly as possible, kept me informed and asked me before making any decisions. Highly recommended.

Got my tires done on Tuesday before the snow storm. Chris & another gentleman were very polite and were focused on customer satisfaction. All the guys were very busy & highly booked, but a lot of the customers that walked in were incredibly rude. The guys explained to them they were booked & kept it very polite and formal, but customers were not having it and began raising their tone of voices at them. You guys are doing a great job, keep up the good work guys. 10/10 would definitely stop by again.

Mik was really nice and very knowledgeable. Helped me a lot and save me a lot of money. very honest. will come back at mavis because of mik! Best service!

Vjay and Andrew were both really helpful i called and ordered a set of cooper tires they were in store the following day. I called the next day and they were able to take me earlier than the appointment i had scheduled. First class service i will bring all my cars here for tires and brakes.

Unfortunately, during the time I had my tire serviced, it took like an hour which I was told will only take 20 minutes. They were understaffed that time. Anyway, they were apologetic and were very courteous.

Had an appointment for a wheel alignment only at 12pm waited for the job to be completed 4hours later alignment was completed vehicle still pulled to the right with the wheel straight. After deciding not to return to have the issue addressed went to Mavis in fort lee to be informed that the alignment was unable to be completed correctly due to a bad passenger side tie rod, hackensack store never informed me of this issue

Great job to Ray & Andrew These guys bent over backwards to make sure I was satisfied with the work. Would highly recommend.

Great place to get the maintenance on your vehicleBeen going to jose for many years never had any issue with any of my vehicle. Definitely recommended

Ray and the team were mazing! Was able to make a same day appointment and was in and out of the shop.

Be careful here they will find every BS in the book to get you to buy new tires! They want to push me to buy a new tire for $300 even they know my tire still new !!! I repaired same tire elsewhere for $15!!!Buisness is honestly not just money...

All the associates were very kind and helpful! Definitely will be going back to this location

I had great experience few years back at this facility when I had all of my 4 tires replaced, alignment, front and rear shocks replaced. Went back again to do my rotation in which is under warranty and just had to pay for balancing. Got my vehicle in as promised and couldnt be more happy with the work done. Ill recommend this facility for all your maintenance need of your vehicle. Thank you again Ray Rivera and his crew, keep up the wonderful job you do and for keep us driving.

Very nice fellas. Just know that if you need four new tires and an alignment, and a road hazard warranty, itll set you back about a grand. So, have that credit card ready! Thems just facts. They did the work nicely and as quick as could be expected. Nice waiting room with window into the shop floor, and has a bathroom and water cooler.

Quick service, good deal, and quality work. The guys on shift today went the extra mile.

My experience with Mik was wonderful..very professional and friendly..

To put very simply, dont trust them when they quote you prices. Ignoring the mix up where my ticket was put in for the wrong store and took almost an hour to resolve for some reason this place flat out isnt trust worthy. I went in for tire replacement (all 4), oil change, and replaced the rear brakes / drain the lines. The prices I was quoted at ended up being just $840 (and some change). I was told this would take about 2 hours. After 4 hours and 15 minutes I had to call to get an update on my vehicle to which I was told to head over because that it would be done within 30 minutes. I arrive at the store, wait just a few minutes and the gentleman at the front, Ray, comes out to talk about warranties and print my receipt. To my surprise, the cost of the work ends up being over $1,000. As confused and angry as I was, I chose not to completely lose my mind. I asked about the cost and the breakdown was explained to me bit by bit. The issue still remained; HOW THE HELL DO YOU CHARGE MORE THAN WHAT WAS QUOTED TO ME??? The price of the brakes was already overcharging, I even said so on the phone but I was willing to bite that bullet. To then tack on even more once the work was done it unprofessional, deceitful, and just flat-out disrespectful to your customer. This isnt something that you can just return and get a refund on so here I am, doing what I can, warning other people to avoid this store so they arent cheated like I was. This is bad business and they should be doing right by people, especially in these times.

Ray is the best and always takes care of me.

Scheduled an appointment to have my tires replaced on Monday. Was called and confirmed on Thursday stating that the tires were in and it was ready for Saturday at 11am. Showed up onsite at 10:58am and was checked in. Was told that the work would take approximately 1 1/2 hrs to complete so I decided to wait. At 12pm the worker comes up to me and says we do not have your tires and Im not sure why I asked him why would you have me here sitting and waiting but, did not bother to confirm that the tires were not there? He comes back and says we do not see it in our system at the time of check in, only when the work is going to be done this is the most incompetent response I have ever received in my life. Spare yourself the misery and go somewhere else for tires.

Absolutely horrific experience. They have terrible customer service, lack of communication they set appointments to get tires installed and dont even have the tire ready. They dont even have timelines of when a tire will come in.How do you call yourself a tire store and cant even track them or have a date to get them?Will make sure not to recommend to anyone.Make sure you try other stores before coming here waste of time.

Excellent service, honest guys, didn’t put a single scratch on my wheels. VJ looked me out and stopped me from making a big mistake before a winter storm! Definitely would recommend VJ and the guys to my friends!

The worst. After confirming twice on the phone that they had my tire I made an appointment, waited there for an hour and a half when they called me over to tell me they dont have the tire, then took another 40 minutes to put my doughnut back on the car. While I was there they had to tell at least 3 people with appointments they didnt have what ever they needed & they should come back another day. UNACCEPTABLE!!Went to pep boys & was done in a half hour.

The guys at the Hackensack location are the best. If you need tires go there they will take care of you.

Spenser gets 5 stars

They are always ready to help the clients, I take all the cars from my company to do all the maintenance and they treat me always with the best attitude to solve any situation.

Great team, very courteous and knowledgeable. Helped me get my 72 Nova aligned and straight down the road. Awesome customer service!!!

Very friendly staff. This place gets busy early so its best to call ahead and make an appointment.

Chis and his team here at Mavis Hackensack really took care of me when I needed new brakes. They were excellent about showing me problems and communicating costs before doing anything I hadnt asked. I also never felt pressured to spend any extra money and left having learned a few new things about measuring brake pads. It was my first time there, but they took care of me as if I was their own family. As someone whos new to the area, this really meant a lot. Thanks guys!

Went into Mavis with a flat tire and they got me right in and fixed it with no problem at all. The staff is so professional and courteous I felt like I was apart of the Mavis family. I would highly recommend going to Hackensack Mavis for all your car needs they always take amazing care of me and my car. Definitely five stars you guys are amazing. Chris, Jessy and Mik are all amazing people go see them if you need anything for your car.!!!!

The customer service was great, the workers were friendly, and the job was well done.

I called the store number to schedule an appointment at Mavis in Hackensack. The man on the line was courteous and got an appointment scheduled, as well as confirmed they would have the tires ready a few days later. On the day of the appointment, I come 5 minutes early, and when I let the person at the front know, they stated there would be a wait of at least an hour. This is after I made an appointment and came on time. Regardless, he checked on the appointment and then stated that the tires I needed did not come to the store. At this point, I understand, things happen. The guy promised I would be given a call when the tires come in.Fast forward a week, still no call. I give them a call, guy says yes, the tires are in. Super. I come in again, the wait is about an hour and a half. Not having the time to wait that long, I left to come back on a day with more time.The third time I come in, I took a day off to be able to get this done. The wait time was quoted at 2 hours. By the time it was completed, it took 2.5 hours. Not a big deal, and not the reason for my rating.When it comes time for payment, the bill came up significantly higher than expected. The rate of the tires was not the rate that was online. When I spoke to the person on the phone, he mentioned the tires would be even less because I had the road hazard insurance. In this case, that rate was not applied, the road hazard was not applied, and the price of the tire was more. After checking the tires and the system, they did lower the price slightly to account for the insurance, but they would not budge on the price of the tire. This is a phone rate. We cant change the rate. At this point, Im getting frustrated; which place has different rates over the phone vs. online vs. store? The manager then comes over and says WHATS THE PROBLEM? and starts to berate me saying I should know the difference in price between calling vs making an appointment in store or online. Isnt Mavis all the same? Am I an expert in Mavis prices? Shouldnt the customer experience be the same, consistent experience regardless of how service is scheduled? In the end, the manager reluctantly changed the price to reflect the online price, only after I showed them what it was online, and not before he lectured me to Make sure to check what the price is before you make the appointment. Okay, Ill be sure to check that the price online is the same as on the phone or in the store. Gotcha. Good call.Its good to know your experience in the store might not be the same, depending on where your experience originated from. Also good to know I am going to be lectured about said experience while I am paying for said service. By the way, I sat there for over 2 hours, and heard them rave about their customer experience, and asking everyone for their emails to send a survey to rate their experience. Needless to say, they conveniently did not ask for my email, hence this public review.Oh also, I asked them to rotate my tires, but they forgot. My mechanic later asked Who the heck would put on new tires and not rotate them for you? Putting one new tire on the front left and another on the back right makes no sense. Agreed.I regret getting the hazard insurance now, and am going to really think twice when I need to replace tires again - it may be worth my while to just cut my losses and go somewhere else and start fresh outside of Mavis Discount Tire moving forward.

Ray has and will always be my go to guy.Jose is well trained and goes beyond to satisfy

WORST experience ever. Made an appointment through online at 10am to change 2 rear tires, and got a phone call at 2:45pm to pick it up. Took almost 5 hours to change just 2 tires. What is the point of making an appointment if they dont even care? After got my car, I checked my dash cam. It was finished at 12:45pm, but they gave me a call at 2:45pm. I called twice at 1:30pm and 2:30pm to check the status, and the lady told me that it was not done. Also, got a price quote through online that each tire is $85. Then, they charged me $100 for each tire. DO NOT GO HERE. YOU WILL WASTE YOUR TIME AND MONEY.

I highly recommend 👌the Hackensack location.

Mik is the man! Great service

Chris did an excellent job. His customer service was outstanding. He took care of everything quickly and perfectly. Best experience at a tire place in my life. 10/10 I will be back.

5 stars across the board. Came in originally just to get my brakes and rotors checked for the front of car.(previously done at Mavis of Lodi. However still continued to make a screeching sound like 32 cats were being murdered screeching. The staff were more than willing to listen to my story. And assured that they would take care of it. Honoring the warranty, they changed both brakes and rotors without hesitation, as well as fixed my tire which thank him on high was as well part of my warranty. Truly amazing work everyone. Ended up a new lifetime customer. Everyone was extremely helpful, and explained to great detail. As well as even finding discounts and coupons to save on the work. I definitely recommend Mavis to anyone seeking car repair work

Excellent service. Was a walk in for brake pads and had the car back within 2 hours. Quick, helpful, honest and well priced.

They were very informative and helpful at this location. They helped me with replacing all 4 of my tires and my car is back up and running. Thank you Mavis of Hackensack ! I’ll be back soon for my next service appointment !

Excellent service

It would be 0 stars if it was an option.

Horrible service as all they do is Rip you off . I am an honest person and I will not recommend these guys . I had a bad Experience here its a long story so cant explain but trust me its the worst place you can come too. I hope the Owner sees this and realizes what customer service they are providing.I dont have words to explain. I usually dont leave reviews but its to the point where they didnt leave me an option. good bye forever to this place . All my friends and families have been informed about My experience!!!

It’s time to change tires and I decided to go to Mavis (1st time - 10/11/20). The day before, I ordered my tires (Michelin/2 sets) online. Went to Mavis in Hackensack NJ, dropped the car and just wait for a call back when it’s done. Got a call that they only have 1 set of tires available and was asked if I’m willing to have the other set (Hankook). I want all Michelin tires that I ordered online and I was told they might have the other set delivered the next day. Looking forward to have it done that day, but decided to wait next day (when all Michelin tires are available). Surprisingly, Mik called back and told me that they have all Michelin tires available ready to install (He took an extra step by calling other shops if they have Michelin tires available.). That moment really made a good impression about the shop and crew. Same day, I was also told to change the rear shocks (it might give out anytime). I got my car later that day (almost closing time) because of the extra work done, which was totally fine by me. My car is 10 years old anyway and it needs extra TLC when dealing with it.

Very professional, efficient and did a fantastic job. The entire staff was very helpful, specially andrew and mik who got me out the door in less than 20 min. Take an appointment over the phone and they will have an empty lift waiting for your car to be serviced. Overall an amazing experience at mavis in Hackensack 👍

Good tire place

Nice job on brakes!

Service was fast and well done, shop was neat and clean and the staff is very friendly and helpful

Great service here, they are kind, respectful, and decent prices. I went in to get a tire plugged. I pretty much watched the employee get disrespected by a customer but he remained calm and handle the situation beyond well. They are hard working here and demonstrated that from beginning to end. Would recommend!

Went in for my appointment to have tires installed. Was told tires where not there yet but had other tires to sell me. As I was driving away, I was told tires where in Lodi and someone would go get them. Absolutely lie right to my face. Tires where there the whole time. Will NEVER give them my money or time again. Would recommend the same to everyone else! Should have drove away

First thing is the management is amazing, very well informed with everything that is going on with your car. They were able to give me pointers and let me know what would need to be serviced next. Very friendly and communication is really good.

Great service very helpful and accommodating thanks

Despite the circumstances occurring in the world right now, people like Ray and his team continue working and providing essential and exquisite service to his clients. By far the best customer service I have received and I would highly recommend this place to anyone looking for some work done on their car as well as highly trained workers who will throughly explain everything that’s going on with your car. For having little to none knowledge in cars, they always make sure to answer any questions or concerns you have and never leave you wondering about the cars status. Thank you so much for your service and for being extremely helpful during these difficult times. Your work and service will not go unrecognized.

Wonderful service! Everyone was friendly and knew exactly what needed to be done for my vehicle.

By far the best Mavis I have been too. Everyone is always so pleasant to speak to, especially Ray and Jose. They always will explain everything in detail and never leave you wondering what’s going on. 5 Stars all around!

Christopher was so kind and helpful. Mike was so informative and did such an amazing job on my car. Definitely my go to place from now on.

Great services. They are open till 8.30pm in COVID! I couldn’t find any tire shop till I found them..thought I will have to get a new tire but loved there honesty. Charged me only $20 and told me the tire only needed a repair!

Excellent and friendly service. Great price!! VERY FAST! Will be back to get my other two tires changed! This was due to an emergency tire blow out.

It is convenient with Sunday hours. The manager was 30minutes late. Leaving the workers and us waiting. They got the job done quickly reasonably priced

Very knowledgeable and good guys. Will come back.

First time going here to replace my tires and had a great experience. Mik was extremely helpful and answered any questions that I had. I highly recommend.

Mik was really great! Will recommend everyone to come! Great service!

This is BY FAR the best Mavis I have EVER been to. Jessica is SO respectful, professional and detail oriented. I feel safe knowing her and her team are taking care of me. I take my car there any time I need work done and they take care of me WAY BEYOND what they need to. They were open during the entire quarantine and when I had a flat I showed up with no appointment and they took me right in. They got my work done timely and ended up doing a few extra things that I really needed done and got all of it done with in an hour n a half. And the pricing was SUPER fair and reasonable. I appreciate this team more than words can say and I would highly recommend them to any and everyone. THANK YOU JESSICA AND MAVIS OF HACKENSACK!!! I will see you all again soon.

I brought my car in for tires Chris was able to give me a great deal on tires with warranty and an alignment, he also brought to my attention my brakes needed to be changed as well and he did it in a way where I didnt feel pressured or harrased and even though I was spending alot of money I went ahead and did my brakes. Chris was super polite, respectful, and understanding, he is a great asset to your company. Thank you Chris I will be a life long customer and will recommend everyone to go to Mavis in Hackensack.