We needed Black glass channel and all of our local providers were out of stock. We were able to order and accept delivery all in the same week, install and finish our clients bathroom.Great experience and great products.Kristen BrittAnchored Interiors, LLC

We ordered something simple that arrived incorrect. The ordered screw size arrived incorrectly and did not match our order. We are now on day 3 of trying to correct the issue. We are supposed to send photos of the received product, which we have twice. They could care less about getting us the correct screws. They are wasting time looking to determine the blame rather than resolving the 528 screws that were delivered wrong.I need to know if this place has access to the right screws. They cannot tell me that info with getting a pictures of the wrong screws. Are the correct screws in stock? Do I need to contact a different supply house?

He glazing points arrived just fine, although it took awhile. Good price.

Make sure you know exactly what you are looking for, because they wont even let you exchange a product after 30 days. I wasnt even trying to return the product, I just wanted to exchange it since its the wrong size and was unopened but they pretty much just blew me off.

They rejected my return. I sent the return back in the same shipping package that it was sent to me. The product that I purchased was solid metal and I didnt even installed it. I opened the package, saw that it was the wrong size and immediately shipped it back. They said the product was damaged and refused to credit me back anything. After I disputed it with my credit card company and only them, they credited me back for half of my order minus a restocking fee. I also had to pay for shipping on my return. I requested multiple times for management to reach back out to me and nobody ever replied. Horrible company, beware.

Purchased a product on line. Paid for and checked out. A week after purchasing they contact me and state that a minimum quantity of 6 was required. None of that was mentioned on the website or during check out. They didnt want to pay for the extra shipping and ask at one point if they could physically cut the items I order. They wanted to know if they could cut the channel drain pieces to save on shipping costs, Who asks that question or does that? They went on to start that the order should have been a quote and order. Then why did the website let me purchase the item and check out? They refused to ship the product and canceled my order. Poor business practices and poor customer service. I wont buy from again and can not recommend to anyone.

Quick fulfillment of order for some drawer pulls I was thrilled to find still in stock!

I ordered a vanity sink top and side splash. Size needed was difficult to find and I was happy this site had one available. Unfortunately the vanity top arrived broken and they shipped the wrong item for the side splash. Customer service was great. They replaced the vanity top and sent the correct side splash within a few days. Sadly, the vanity top was again broken. The reason for the 5 star review is for the customer service. They made it right by finding the product at another supplier that was more local and I received my replacement within a week.

I would have given it no stars, but that was not an option. I wish I had read reviews before ordering from them. I returned a product ordered through Amazon, they claim it was returned damaged and refused to refund, am currently in dispute through credit card company. Their customer service was horrific. When someone finally answered the phone it was a simple hello. What? How about identifying yourself, how can I help you? Nope, just a hello! Do yourself a favor and avoid this place!

Order arrived as placed. Took off one star because it turned out that I didn’t need the second half of the order, which I would have known had the description been clear for the first half. Because they were small items at low cost, I don’t care that much.

Received my order as expected. No issues. Great service

I would suggest when you take and order for material that needs to be cut down to ship that it is requested as part of the online order. My order was delayed due to the material needing to be cut down to ship.Not related to the company but the material that did ship ended up being destroyed by the shipping company. The tube was cut in half, bending the channel I ordered and almost all of the product was missing.

Order as seen. Customer service very responsive and informative. Shipped with care and tracking number. Extremely satisfied and would use service again.

No shipment nor update after a month. They took my money though. Top 10 company for customer service in the state of Florida? Yeah right.

Excellent experience with DK. They helped me to find acceptable product (despite preferred colors and lengths unavailable), found longer lengths which they custom cut for me, and then shipped a beautifully packaged box (very important) several days ahead of expected date. It was a large order and their responsiveness before and after sale was top notch. My thanks to Joe and his crew. Well done!

I needed a key for propane tank lock and they had one that I ordered, they were very quick getting it to me.

USE CAUTION! THIS COMPANY WILL NOT STAND BEHIND THEIR PRICING AND FULFILL WHAT WEBSITE SHOWS! VERY MISLEADING! SEE BELOW!Was looking for a drive through window. Called 800 number, selected window, representative sent me the quote, I signed and returned it, he called and I paid for it. I was excited to get exactly what I wanted with shorter than anticipated lead times.......HERE IS THE CATCH!DAYS later, I was contacted by the same representative to tell me that he had made a mistake on the pricing and I would have to pay almost $2k more for this item. I was STUNNED! Now my Resturant is a week later into delays and NO DOOR! Of course when I get the email of the change, they blamed the manufacturer. So I contacted the manufacturer and low and behold, they just had it listed wrong on their site. There was no price increase. So I called for a supervisor who had changed the price online. Lucky me ( or not so lucky ) I have the printout from the website BEFORE she changed it.Anyway, after calling and emailing repeatedly...... could not get anyone to assist in this company making good on their mistake. They just refunded my order with no call or not even an attempt to make it better.I refuse to deal with a company that cannot honor their pricing...... even if it is their mistake!

My 1st item came in scratched due to a problem with the post office. I received my replacement and it was in perfect shape. Thanks to Ethel my replacement was sent out fast without any problems. Thanks for all you did for me and I will be doing more business with you in the future.

If I could give this company no stars I would. I ordered Brushed Nickel 1/2” Aluminum Angle Extrusion 144” Stock Length and was told it had to be cut down to ship. I sent them the exact measurements and received a call stating that they could only cut to whole numbers. I told him to make sure to measure up because this is for framing a window…they measured up on 2 of the items and on the 3rd they measured down. When I called in they said that all sales are final and it was our mistake not theirs. I have the original email I sent with the exact measurements and I am furious that they aren’t going to fix their mistake and have the audacity to blame their customers. Worst customer service ever. Oh, and they also shorted us 2” on top of all that.

I have rated 3 stars. Ordered the hinges I thought I needed. Delivery was fine but the hinges are not correct. I have emailed the company twice to do an exchange and never been contacted about an exchange or help of any sort. Would love to talk with someone at DK to get this correct so I could give 5 stars. Im just sitting on hinges that I have no use for. Help would be much appreciated.

My order was filled timely and to my expectations. We ended up not needing the products and they were not enough money to pay to return so I donated them. However they were the right size, I damaged and functional.

Small order but they sent it out quickly and got it right!

I recieved the Quad box I ordered exceedingly fast. I was in excellent condition, and has been installed for over a week now. DK Hardware Supply had what no one else did! On a 5 star rating, Ive give them a 10!

This track was very hard to find. We have bifold doors that are close to 25 years old and have track that has gotten beaten up over the years. This track was easy to cut to size and the hardware is better at securing the door in the prior one that we had. Thank you!

Great fast service. Ordered from Canada and got faster then my own postal service.

Ordered a pair of sash balances. They arrived with one face plate bent. I asked for replacement. They paid for return shipping then sent me the exact same damaged merchandise!

Fantastic site. Found a very unique item in stock-- something that I could not purchase directly from the manufacturer. There were issues in the delivery process, but, when researched, a representative named Razel quickly corrected this issue and the product arrived sooner than expected. Thank you for the prompt processing of my order!

Great place to shop for your home hardware needs. Items ordered were received in a timely fashion, and without incident. Prices are reasonable and selection is second to none.

My own supplier could not locate the tailpieces I needed. I found then on DK Hardware. They were the right pieces and they were delivered quickly! Thank you!

My order arrived on time. I gave 4 stars because 1) I wanted it in black, but that wasnt an option for me, and 2) I had to pay $10 shipping for a small door plate that also cost $10. That seems excessive. I had to paint the plate black, so this is likely only a temporary fix anyway.

Impressively poor customer service. I ordered an item that was listed as in stock and usually ships in 1 day only to find out after a week that the item was not in stock and had to be shipped in from another warehouse. I asked about upgrading the shipping speed to compensate and was told to contact them in two days when the item arrived at their warehouse. I contacted them on the morning I was told to and they informed me the item had already shipped out using USPS ground shipping. They were unwilling to refund my shipping charges and said there was nothing they could do.

They stocked a few things I couldnt find anywhere else. Great communication on stock levels and delivery dates. Well packaged too. Good prices, fast delivery... Will definitely shop there again.

I ordered an item and they never shipped it. Took some time to get a refund but eventually I did. Shortly after, I recieved an email asking me to repurchase. They seem fine for some but I wouldnt buy from here again.

Was able to match product needed with picture. Order promptly processed and shipped, and was as expected upon arrival. Shipping wasnt cheap, but I was able to obtain what I needed in one shopping trip versus poor customer service and numerous visits at the local area retailers. Would definitely use DK again.

I live in Hawaii where some companies dont ship. I am glad that DK Hardware supply ships to Hawaii. My items were out of stock in Hawaii, and I was able to get the materials online, it was in good condition and my order was accurate.

Fast and easy. Good pricing and quality

Fals advertising on shipping time on their website!! Still waiting on an order placed 3.5 weeks ago and no delievry date in sight. At least update your website so people know what to expect.

Their products arrived fast!I ordered online but had no idea they were right in my back yard! They also have allot of components that are pretty difficult to aquire

Order arrived fast after inn no placed it. The blanks were great! Couldn’t find them anywhere including all the local and big box hardware and home stores.

Do not order anything from this organization! They are very unprofessional. I ordered a sliding door handle that didnt fit my door. I shipped it back and they refused to refund me, claiming the lock was broken. The lock was not broken. I placed the handle back in the original packaging as soon as I realized the handle was designed for a different door.DK did the right thing and made it right, so I amended my rating. They refunded my purchase. Thank you.

Sample arrived sooner than promised and in great condition. We will probably order the actual material in the spring when we are ready for it.

I called, and got the information I needed in order to complete my order online. This is an excellent company with which to work.I did receive my order in a timely manner.

RUN RUN RUN! I ordered a rear sliding window for a 1976 truck as the description clearly states its for and the window came not even close to fitting. When I called Valerii, my sales person, he said ok just send the window back but they will have to also charge me a restock charge not to include I will have to pay shipping for the wrong window they sent me, unbelievable at first I thought he was kidding, but no he wasnt. I see a lot more reviews of this same situation on their website which tells me they are not good honest people and you stay away. I contested it with VISA and they had no problem and took care of it for me.

Ordering is flawless from placing the order to receiving it. Customer service is above the norm. Wish I could order everything I need from this company.

Shipping to Canada is a bit steep, but good product selection, quality and service.

Many hard to find items at reasonable priceGood place to shop and buy

DK had just what I needed. Processing and shipping could stand to be a bit quicker.

Anthony was Very helpful & helping me and my fiancé piton the phone and emailing with measurements and getting what we needed exactly and they work for our unit windows! Thank you!!!

Received everything what I ordered, chipper and very fast

It should’ve been a red flag when I noticed this company only had good reviews. They obviously work hard to get the negative ones removed or suppressed.Terrible customer service from a company who’s customer service is alleged to be in Florida’s top ten. Laughable, when it’s just a call center.I ordered an expensive valve for a sprinkler system and when it hadn’t arrived after two weeks I contacted them. First I used the online chat, provided my order number, and was told the part I ordered was out of stock, was also out of stock with the manufacturer, and there was no projected time frame of when it would be in stock. Pretty inconvenient, but it happens.As directed in the online chat I called customer service to cancel the order. It wasn’t an easy process and the representative said she would have to contact the manufacturer directly to get authorization to cancel the order. She did and called me back about ten minutes later saying the order had been cancelled.Fast forward a couple of days and I receive an email Confirming the cancellation, and a phone call confirming the cancellation and saying I will receive the refund within 24hrs. Perfect.I go elsewhere to purchase a similar item and I’m out a few more hundred dollars, but it’s ok because I’m getting my refund within 24 hrs right? WRONG.The next day I do not receive a refund, I receive an email saying my order has been shipped. What? It was cancelled and I have the email to prove it.Call customer service again. Reach the Customer service center, obviously based in a different country, and I’m told my refund will have to wait until the shipped (cancelled) order is delivered to me and then returned by me. Problem is I’m now out another few hundred dollars that I was counting on being refunded today. The representative didn’t care. Said it was the manufacturer’s fault. Said the other representative shouldn’t have told me the order was cancelled or I’d be getting a refund within 24hrs.The left hand has no idea what the right hand is doing.This company is quick to take your money, but if you try to get it back you will be in for a long drawn out process. They play the blame game and offer insincere apologies but no solutions.Do yourself a favor, avoid this company and avoid the headache. It’s worth paying a little more for an item to avoid the problems.I’ll check in a few days to see if my negative review was removed.

I had a bad experience with a return of a shower door handle that was still in a sealed box. The item was $114.00 total and a beautiful handle. We ordered the handle when our GC started a remodel of our bathroom and when it came to getting the frameless Glass Door and Window at the end we found out that it would be on backorder for 4 to 6 weeks. This is why the handle sat for two months and our GC said that it does not match the style of our bathroom hardware when he saw it. So he advised to return it. I was aware that there was a 25% restocking fee; however, unaware that they would bring that to 50% restocking fee after 30 days which seems hardly fair to me. Thank you Management. Buyers be aware and dont make the mistake that I made. Good luck

Images of their product dont match what is being sold. They require return at buyers own expense to get a refund. Then, they said to order the correct part and indicated that images on their website doesnt exactly match the product. This is the 19MK BSC. Certainly not the same! (Brushed instead of Polished.)

Quick shipping. Great prices

Fast delivery, item was exactly what we needed.

We’re had ordered a large number of hinges for our home renovation. We paid extra for 2-day shipping and DK Hardware did ship it out very fast. However we had a problem with Fedex not delivering it to our address. We reached out to DK (multiple times) and they were super helpful in resolving the issue caused by Fedex. They also refunded us the fee for expedited shipping. We’re very happy with the quality of the product as well.

Honestly no idea how this place has any good reviews. I get hung up on pretty much on every call I try to make and when someone finally does answer the phone they are rude and then just transfer you to a voicemail where you will never hear back. It says they won best customer service in Florida on their recorded line and that is clearly a lie so this site is probably a scam. Wouldnt recommend to anyone and cancelled my order. Wont be ordering from here ever.

I received the u-channel, it took about 3-4 weeks, but ended up working perfectly, and was shipped nicely for being such a long item.

The product I ordered was delivered promptly.Couldnt order this herbicide in Canada.Thank you

The mirror trim was as described and match my existing trim exactly. Thanks!

This was the only company that carried this particular handle. It came pretty quickly, installed easily and I am happy with the results.

I ordered two side windows for my campervan in mid of April. Since then I have contacted them multiple times over the phone just to be informed about delays. Every time they give me different ETA with three-four week delays. Apparently, they have minimal inventory and are not able to fulfill customers orders on time. Their customer service is just to inform customers about delays and to make all sort of excuses. Do not recommend this company.

I did receive the window/blind. But it did not fit due to my keyless deadbolt. I needed almost another 9/16 to make it fit and I did not want to cut the frame of the window/blind. And if I did cut it I would not be able to access the deadbolt battery pack. I need to return it. Let me know how to proceed?Thank YouJeff

Customer service not professional just I asked for keyway if it’s SC1 or kwikset way and he don’t have any idea he put me in hold and he told he will ask finally finish the call right away .I don’t recommended this company for bad service to any one

It took longer than I expected for the product to ship, but things are tough at this time with product availability.

DK Hardware Supply has a great selection of products, including hard to find items, at fair prices. Standard shipment and delivery are very good. I recommend this company for your hardware needs.

Great products with fast shipping and competitive pricing. This is my second purchase from the company and will buy again.

Worst experience Ive had in a minute. I do a lot of home renovation work and I cant remember a company with worse customer service and transparency. Ordered a product they claimed to have in stock, weeks go by and no update, I called and asked for an update, was hung up on and then told they cant tell me where it is. Absolutely ludicrous. Asked for a refund and the customer service person all of sudden pretended to not speak English. I had to call back AGAIN and finally got a refund.Total scam. Avoid.

I ordered a glass door knob. Not only did my item arrive on time, but I was pleasantly surprised by its weight and craftsmanship. It makes my shower doors look much more modern!

DK Hardware is prompt and accurate with product delivery. This is the second time that I have purchased from them, with satisfactory results.

Box arrived bent and broken, needed 1 but forced to buy in package of 5. I was charge $20 to ship an 8ft tube when a smaller box would have cost 1/5 of the ship price. No shipping invoice-- I open the tube. It has the wrong size. I ordered 3/8 -- they sent 5/32. I call and I am told that I ordered it that way. Nope. I ordered 3/8-- and I can clearly see that their system doesnt change the product when you adjust quantity. Instead the Customer service agent reads policy to me about what I ordered-- I hate that-- trying to make it my fault. Moreover-- if the stock numbers or product was aligned with the product manufacturer, CRLaurence, this wouldnt have happened. I tried to verify the address of the place and the agent hung up. So I am sending your material back to your Florida Address and I will get a refund from my Credit Card company. I want nothing further to do with your organization-- Customer service? Nope.

Love this window... really looks and works like a dream... amazing product and awesome company... great value and easy to install... well done 🙏

Our order was delivered incomplete but the balance was rectified and immediately processed. Great customer service and delivery

CRLaurence has quite few good item that you only get though them via eBay. Cant find there web site or how to order direct.

The items were fine, but they did not fit my application. Evidently, I need ones with much smaller holes, so I will try to find them at DK. This was not their fault.

Haven;t installed hardware yet but delivery was quick. Thanks DK Hardware!!

Terrible customer service, be careful with the orders you receive and doesnt match the website description, you wont get the full refund. Never purchase from them again Never!

Great experience easy to use web site and fast delivery.

Right items, received timely, just cut very roughly.

Items came earlier than I had been informed. That is good, but the quality was poor at best. The items were bent, the drawers did not function. The slides for the drawers were not attached to the units. The screws were loose inside the box. One unit had the slide partly attached, but the screws had fallen into the slide making it nearly impossible to remove the slide to correctly install it. My men spent an hour fixing the issues with the units.

Exactly what we needed and came on time!! Thank you 😊

Right product...easy to find...shipped promptly....as good as it gets...Thanks

I had an item that was damaged during shipping and the customer service department handled the replacement very quickly and efficiently - Thanks!

No notice that my order was delayed due to lack of inventory. After following up with customer service concerning status, I did not get a follow-up email advising the new ship date. Dissapointed.

The order was extremely late due to a backorder at the supplier, I wasnt informed and got heated. The order was finally shipped and communication restored, got the product and installed perfectly. After the ball was dropped on thier end, the action taken was on point, THANK YOU !! Guy Pope

Took a little longer that I expected because of stock, but the product and cost were right in line.

Thank you, I received my order in perfect shape.

Nobody else had the right part so Im very happy with the service at dk hardware supply. The description is wrong in that it product doesnt have bearings of any kind. Its too small and cheap for that. It is a metal wheel on a plastic axle that fits into the frame tightly. It works well but probably wont last more than a few years. Still Im very glad to have it as opposed to buying a new door.

Product arrived a very timely manner. I could have not asked for more. Quick prompt service and exactly what I ordered. I will go to DKs first. Cliff

Nice info on products and fitment. Quick shipping.

Ordered and showed up within reasonable time.

I found a part here that had been on back order for me for over a year. So pleased.

These parts were properly specd which is crucial when you want to match screw holes and the profile of the window parts to the rest of the house.

They had the thing I needed. No one else did.

Part was exactly as described. Quick shipping and reasonable prices.

Arrived quickly as advertised ; a bit pricey

Fast shipping. Will buy again.

Ive received my order very timely. Thank you!

They are a online hardware supplier but they still took the time to help me and i was able to get what I needed. Great customer service.

Fast and friendly! We would definitely purchase from DK Hardware Supply again.

This is exactly what i needed for my windows, it stops drafty air from entering and warm are flowing out. As a side bonus ive noticed a dramatic reduction of dust inside.