This is the first dealership that was willing to sit down, build an AT4 Sierra and discuss options for when my lease was up on my current vehicle. Every question I asked was answered to the best of their knowledge. Considering the times we are in this was an excellent experience and they have earned a future customer. Keep it up guys 👍

Without hesitation the service department accommodated an unexpected repair the same day allowing me to get back on the road again. Thank you to my hometown dealership and their service department.

I was in Iowa visiting my parents, when I went to leave the Malfunction Indicator Light came on. I called Fiehrer Motors Service on a Saturday morning. William was very helpful, he told me this was the new check engine light and suggested before driving to far that I have a diagnostic test and told me I could get one at any auto parts store. He said to call him back with the code and he could help me. I called him back with the cooling fan speed too high.....William told me to keep an eye on the temps and if I dropped my truck off on Sunday evening he would take a look at it as soon as possible. He mentioned they were really backed up and when I told him I had a camping trip planned he said he would do the best he could.William and the service guys came through!!! William called me about mid day on Monday, said I needed a new clutch and mentioned he should have the part by Tuesday but would need 4.5 hours to install. My camping trip was to start Tuesday afternoon. On Tuesday before lunch he called to say my truck was ready. The part came quicker than expected and it didnt take as long to install as originally thought.I am one happy, grateful and delighted customer. Fiehrer Motors and their service team are the very best!!!!

The technicians were ready, explained the process and the estimated time to take care of things. The service tech was professional, courteous and personable. The entire process was completed in less time than estimated (always good) and I was very pleased with his service.

Service has always been great. There is one shinning star that probably doesnt get much credit. It is Steve, the man who shuttles customers home or to work while there vehicle is serviced. The man is very amiable but business like. He remembers my name and address. He is also a very professional driver. I actually enjoy the relaxing drive back home. He is an important part of the team and deserves the accolades. Dan Keith

Fiehrer Motors sales process is outstanding! Easily the best car buying experience that I have experienced! Zero gimmicks and honesty that is hard to find. Ken Edwards was an absolute pleasure to work with and he made everything run smoothly. I did find cheaper prices, but nothing came close to the service that I experienced from day one! I have some additional accessories that I need and I will absolutely go to Fiehrer when I am able to purchase.

Needed a service on 2016 truck an after workg an submitting requests to GM, the part and labor costs were covered by GM....saved me $600...!!! Thank you! Been with fiehrer motors for years now.

Always great service.Ive been a customer since 2014 and will look to buy a GMC first because of the attentive service from William and others in this department.

I don’t know how is it I’m the first customer to have repeated issues and now that my warranty is out they want to charge way to much on the repairs. Then when they did it they didn’t put the panel back in properly. I’m not happy about this trip to the service center.

Prices were to high…. Quite to fix trim was $450.00. I fixed it my self for $14 and 30 minutesQuote for purge value $200.00. I fixed it my self for $21.00 and 10 minutesAir bag quote was $1200… seat sensor bad But you want to replace module too….???Module is $500 and there’s nothing that indicates module needs replaced….I paid $400 for what a autozone scan showed me for free…You expect me to recommend you??? I’ve bought car from you b4… think I will again???

Excellent customer service extremely knowledgeable, professional, honest, friendly. Take time to explain every detail. Will definitely purchase from them again.

Everything went great !!!Come to find out I ended up with a dead batterie, it was replaced and I was on my way

Very friendly, helpful. The price on the vehicle was very competitive. Highly recommend and will most definitely shop at Fiehrer Motors again.

Dan Fiehrer was excellent to work with. He did exactly what he said he would do, and delivered me the car I wanted.

A great buying experience! No pressure, all your questions answered and no hidden gimmicks. Travis is what every car salesmen should be, honest, helpful and there to help you. Love the car. Will be back again.

My wife and I really appreciated the no-pressure atmosphere as well as the genuine interest shown by our sales tech Ken Edwards. We will definitely be telling our friends and family to buy from Fiehrer Motors. Thanks again!

Its a wonderful place for service on your GMC vehicle. Extremely clean, in the waiting area. Please give them a chance to service your vehicle.

Of youre looking to buy a car go see Ron. He will work like no other to get you the best deal. Doesnt play games, will give it to you straight and honest.Service center always does excellent and quality work as well.

First time for service car was delivered back without being washed and the glove box on my truck was laying on the floor. After a few minute wait a tech came out and reinstalled the glove box incorrectly and tried to send it on my way. I had to point out that the slow open device was not installed correctly so he half hazardly got it wedged in and working, but very little faith he did it right, the service person who worked with me, acted like it was an inconvenience.Not a great experience.ThanksMike Huddleson

I took my new 2020 Acadia in for the first service and oil change and the process was great! I was greeted and thanked for taking my Acadia to Fiehrer! They completed the service in 40 minutes which was fantastic! I really appreciate the experience and the people I met!

My family has been with Fiehrer’s for years and we appreciate all you do. William, as always, was friendly and took detailed notes on all my concerns. My car needed an oil change, tire rotation and single tire replacement, and service for the rear view camera... Everything is in good shape and I appreciate the service!

Clean organized my service work was performed on time and thoroughly explained. Great experience.

Such an easy experience trading in my 2016 Sierra for a 2021. The staff was very helpful and extremely friendly. I will continue all my service needs here

The whole team at the dealership were so courteous and friendly also very helpful, it was a pleasure, thanks

Oil change. Needed account information updated also. Very professional and friendly. Service was completed quickly.

The entire facility is very clean and bright. Staff was professional, knowledgeable, attentive and friendly. Customer area is modern and comfortable with free water and snack machines.

Great group of people who really care about giving their customers all of the information necessary to make the best buying decision.

Very good good service, was done within the hour .

Paid for a change of oil, change of engine filter and change of cabin filter for my 2020 GMC Sierra SLE.Before service was started I showed the sales rep a coupon I printed from the Fiehrer email. It was a coupon for 59.95 for an up to 6-quart synthetic oil change and it was good until September 2021. Once I showed this to the rep, the rep informed that this coupon was not valid for my vehicle since my vehicle holds 8 quarts. I said, Ok.Once the job was complete, I received my receipt and low and behold, my vehicle holds 6 quarts of oil. Hmm, that wasnt very nice of the rep. but I held my tongue. I then drove out of the shop and noticed the oil range was at 100% since this was reset on my trucks computer . I then checked the air filter and it was still at 50%. This led me to believe that the filter wasnt even changed.I returned to the shop and the sales rep reset my air filter gauge to 100%. He didnt even question the mechanic on whether it was changed or not. I wasnt happy about this at all.I would feel a little more confident if sales reps accept valid coupons and verify that I am indeed getting what I pay for. Perhaps, if I was shown the parts which were changed, it would make my experience that much better.

Was able to get my seatbelt fixed with Amazing customer service from this dealership. Was even driven home and back to the dealership with great conversation 😁👍

Very nice salesman Ken and first car I’ve purchased on my own since my husband passed away. Have always had a good experience with your dealership.

Nice lounge and prompt and courteous service as usual. I always prefer to deal with a family owned enterprise like Fiehrer Buick rather than these poorly managed mega-dealerships in the area.

I brought the truck to Fiehrer because it was closer than where I bought it and have been taking it for service at McCluskey Kings Automall. I ended up paying about 65 dollars more for the exact same service previously performed at McCluskey (Diesel Oil Change and Fuel Filter replacement).Furthermore I always get a courtesy wash at McCluskey and one time they even ran it through 3 times when it was really dirty from a long haul.

All of the employees are very friendly and knowledgeable

Fiehrer Motors delivers incredible customer service. Their Service Center is efficient, transparent about potential costs, they never try to upsell unnecessary services, and are incredibly friendly. My car had some unexpected issues that they were able to fix with a quick turn around time and now my car is running 100x smoother, to the point where i can literally feel the difference. I will continue to bring my car to Fiehrer Motors.

What a great hometown Dealership, with state of the art facilities, a very relaxed comfortable, but private setting, and a great team environment!

Ive recently bought a 2018 Chevrolet Malibu in July and have had it at this shop four different times all for the same thing. Each time they tell me nothing is wrong. I take it to Jake Sweeney in tri County for them to call ans tell me they found the problem.

Ron was awesome!! He was super polite, super intelligent on what he is selling, he listens to you rather than pushing something on you. This was our first big buy for us and we are so excited!!! Thank you Ron for everything!!!

I received a call from my service advisor, Adam. He told me their was a seat belt recall and scheduled me for an inspection/repair. (I had not even received a recall notice.)I was a little late to my appointment but the service team got me in and out in 30 minutes.I am very grateful for the awesome service team at Fiehrer!!

I called William at the service department and scheduled the day and time I wanted and they had everything done in less than an hour. I didnt see any issues with the service.

Fast and reliable service dept. My go to for gm needs.

Everyone was extremely helpful.

Smooth,easy and no pressure. no gimmicks or surprises. this is now my dealer

Members of the Fiehrer staff are always transparent and honest about what should or should not be considered for service. They give the customer the pros and cons of making decisions about maintenance issues. I feel confident about what I decide to do because Ive been given the information I need to make decisions.

The salesperson was extremely nice and helpful to both my wife and me. Everyone that we met at Fiehrer Motors acted in a very professional manor even the young man who cleaned the floor. His work was impressionable especially to an old army guy.

Bad service experienceWent for an oil change and tire rotation as usual.Found out I have a recall on the passenger side airbag they said my dash is not cracked at the moment but all but guaranteed it will be cracked when they replace the air bag and made it clear that when they crack the dash they would not be responsible lolSo I was forced to sign a waiver not to have the airbag replaced. And then of course the mechanic did start to remove the dash and luckily I noticed and was able to get them to stop before damage was done.That must have angered them for some reason because after that the rest of the experience went even further down hill. No tire rotation and rude!I probably won’t be back and would not recommend their services.

We have used the dealership 2x for warranty items. We actually purchased the vehicle elsewhere and chose to come to this dealership for service. The customer service is terrible where we purchased our car & they dont return phone calls when we needed them. Fiehrer has been outstanding with helping us with our warranty items, we are grateful. Its nice to know that some dealerships still have great service people.

Work was completed accurately and with great diligence

When the service tech scraped paint on my car Adam told me they are correcting the situation.

Tom Fiehrer was extremely helpful in getting my new car.

1st time customer that previously took my car to Montgomery Chevy Dealership. Fiehrer was just as great of an experience and 5 min from home rather than 35 minutes. Ill be back when service is needed.

It was the easiest buying experience ever the staff is all incredibly friendly very welcoming and Tom Feiher worked with him he’s awesome and it was by far the best experience I’ve ever had at buying an automobile will definitely return to his dealership and I highly recommend it for anybody who’s looking for a GMC automobile

Called to have battery put in on 2018 terrain denali..they told me that the battery was going to be $179.00 and i ask them if bought the battery there would they install it the car, guy said yes. When I got I was told the battery was going to cost 219.00 then they charged me40.00 to install which they did not tell me when I called about the battery. After questioning them about the cost they said they could give me 10.00 off the costbecause I did not have coupon on the battery..my total bill was $ 259.42 i was thinking it would$179.00 plus tax..It was put in on 5/7/1921Wonder if they do this to everbody else ..I personally knew Al Fiehrer my dad bought is farm,I used to go out and help him repair fence line and also put in new and any helpthat he needed done My sister taught his grandsons in school.She is a good customerMary Schopmeyer. I have bought 4 cars from the old car lot when it was on route 4Lloyd E Prewitt Jr1125 Tiffin AveHamilton Ohio 45015

They fixed my recall on my airbags but the lights still on..hmmm

I went to have a recall taken care o on my 2015 GMC Sierra 1500. Funny part is I showed up a whole day early for my appointment. They were able to accommodate me and get the change finished that same day. It was a reprogram of brakes and if that didnt do the job, the Vacuum pump would need to be replaced. Well they had to replace the pump to fix the brakes and still got it finished the day I took it in. Personnel were very helpful and nice. I would recommend this dealers service department. Thanks Fiehrer Motors. Dave M

Always top notch service. This is what we have come to expect from Fiehrer.

Called to have keys programmed for my vehicle. Was able to get an appointment for the same day. Arrived at the dealership. The dealership was very clean, and the service advisor was very nice. They got my vehicle back in the bay and programmed the keys within a half hour. I was very impressed and will return.

These people did a terrific job for me. Got me in quickly in a very short time.

Danny, Tom, and Ray were awesome! Great experience!

I went in for scheded 30,000 mile service (oil and filter change, tire rotation, and 27 point inspection). The service manager suggested they check the status of my battery. While it did take over 2-1/2 hours for the entire service, I was able to get my battery replaced under warranty.

It was VERY expensive but i am confident the work was done correct the first time and my car was restored to its newest condition under the supervision of expert certified technicians.

I am always greeted with a friendly smile. I am told what the service is and the cost before they start the service. Service is fast and correct. If something needs attention in future I am told when I check out. Customer service is excellent. Nice waiting area with free coffee. I have been coming here for a while and will continue to drive here from Middletown because of the service I receive.

William was quick to schedule to get my vehicle in for repair. He was knowledgeable on the repair and I would recommend him for anyone needing service! Service drop off area was clean and all the staff was friendly.

The employees were all very friendly, super helpful, as well as knowledge about their jobs. That will for sure be my main dealership from here on out!!!

Always top notch

Great people, great customer service! Thank you for all you did for me and did it so quickly!

Wonderful.. always taken care of with professional care and efficiency.

Did a great job on an oil change and car inspection.

Bought my gmc at fiercer and gave never taken it anywhere else. I am always satisfied with the service and the technicains I deal with. Thanks to them all. Awesome people.

Great - easy

Great place! Very knowledgeable and very helpful. The buying experience was easy and fast!

They are like family to me . i have know ron for years . i had a wreck totaled my truck . not my falt. picked out the truck i wanted . they gave me the the truck that i wanted without no money. they said pay them when i get the insurence check. so i did that. no other company by a family would do that. the world is to much about money . its like being a democrat. they dont care about people just money. thank god for fiehrer motors . thanks again guys.

I went in on a Friday to get my oil changed and tires rotated and noted that I had a slow leak in the front passenger side tire. They came back and said they couldn’t find a leak and I was good to go. On Monday, my tire pressure was low in the front passenger side tire. Obviously the tires were not rotated if the leak was in the same tire so that makes me question if they even looked into the leak.Also, the past two times I have been there everyone has been rude. We purchased the car from them and continued to go to have maintenance done. I will be finding a new place.

Everyone is very professional and courteous.

Everyone was very helpful.

Car was ready as stated,very good service man.

I was scheduled right away, and then William in service was fantastic to work with. They got a lot done in one day while I was at work so I did not have to be without my car for long.

Prompt and excellent service. Always done with a smile.

Great Dealership! Dan Fiehrer the owner of the dealership cares about their customers and goes out of his way to assist them. Adam is the service department took good care of my service needs.

Kind, quick, clean

Both people I worked with were very kind and helpful

Everyone is always courteous and gets right to the task at hand. Thanks

My service was completed in a timely manner. The team always takes care of my vehicle and leave me feeling like a valued customer.

Scheduled an appointment for oil change and tire rotation. Service was completed in a timely manner and professional service. No complaints what so ever.

The car service was fine just got a new key with programming, however, their waiting area has a playroom area which I would typically appreciate having a 2yo. This play area, however, was filthy and that is an understatement. I don’t think it’s been cleaned the entire time they’ve had it. I brought it to Dan’s attention. He said he has a service that is supposed to clean it. I didn’t get the impression that he truly cared either way though. Seemed more disappointed about his wasted money on his cleaning service rather than that actual customer experience

Had appointment for 10:00 and told would be done 2:00-3:00. I called at 3:30 to check on it and told would not be done until next day but could stop and pick up rental. I needed truck for next morning so I made arrangements elsewhere for transportation. Saw text at 5:45 that truck was ready to pickup which I did. Poor communication: should have let me know before 2:00 of problem. Also do not see how at 3:30 and truck not yet started it could be done before 5:00 when I was told how long each item would take and added to about 3 hours.

They talk to me about my truck told me everything about my problems and didnt cost me anything great people

Always friendly, quick and efficient.

Exelent very satisvide thank you

No problems

Absolutely amazing

Was there for oil change & tire rotation. Service reps arefriendly & curtious. Extremely clean waiting area

The salesman was very helpful and done a very great job at getting me what I wanted, will do business there again.

Quick in quick out. Professional attitude, neat and clean waiting area.

They treated me great and done a great job overall a great company

William was very knowledgeable, pleasant and very helpful!

Nice people nice place

Knowledgeable, courteous staff.They take excellent care of my truck

Great team of qualified professionals

Good service