What a cool store. I went there to get vinyl to cover my boat seats. They had everything. Make sure to visit the web site and get your 40% off first in-store purchase bar code. Wow 40% off really helped me do the job rite. Damian was treated like a king. Thanks

Great staff... 85% of the staff is fast and efficient... 100% of the staff is friendly and helpful!!! Always willing to help and management is very knowledgeable... fabrics can be pricey and coupons system is flawed... but hey not too many options available.

I had an issue with finding the correct color perfect that I was looking for and the right kind. There was an employee that worked at the table where they cut their fabrics for you. She had the most pleasant personality that I have seen in quite some time. She was very helpful. Shes single-handedly made that trip a very pleasant trip for me.

Awesome place to shop! Make sure to catch the sales & coupons on the app! Military discount & Seniors too. Online orders can be picked up in the store.

I had the nicest experience in your Mercury Blvd Hampton VA store in a long time. The clerk who helped my friend and I was very knowledgeable and helpful when figuring our yardage and even answered our questions about a certain technique I was unsure about. She directed different customers to the products they were looking for. She also had a great relationship with her co worker who was busy the whole time we were in the store. So glad we went in that store and will share our experience tomorrow night with friends at game night. They also thanked us for shopping there.

Nice selection.. caught a sale on LUX FLEECE.. staff is very helpful and friendly. My go to place.

Staff were quick to help. Good selection.

Jo Ann fabrics. Huge selection of fabrics and craft supplies at Newport News store. Staff is friendly and helpful. Love this store. If you sew, quilt or craft you will find what you need here.

I like this Joann craft store. I have almost found everything I am looking for each time I have visited it. Good stock of products.

A typical box store...prices have gone up and understaffed...staff is nice, when theyre around. OH and draconian mandatory mask even though vaccinated sign on the door. Whatever!!!

They had what I needed!!

Always love going in here to browse for crafts.

Great variety of fabrics and good prices.

The customer service is above and beyond every time I shop at this store. Friendly and helpful sales associates.

I went to look for masks 😷 but end up coming out a beautiful wreath which they had for 75% off which I paid $13.24 thats included taxes on a wreath that was regular price $49.99

I usually go there looking for stickers for my Planners. The selection is very limited to none. Overall if youre looking for other stuff I guess its ok. The store is always clean and the Associates are friendly.

Great experience all employees very friendly

Great place for anyone who loves to knit, sew, crochet, or use other creative crafts! I think they also have stuff for hand-crafted jewelry, too. If the yarn had a larger selection, I would have given it a 5th star, but it only has 2 aisles of it, with 4-5 extra bins nearby. The sewing fabric has a great variety, and the patterns plys sewing accessories are great!

Clerks are attentive and helpful. The clearance section has really good value and selection too. If you’re in need of fabric for any project they will definitely have whatever you’re looking for.

They were very friendly. I was sExcited to find a yarn that I have had a very hard time finding. I wish they were better stocked in colors I wanted. But that just means they are doing good, being they had low stock haha

Love it!! Making a body pillow

This joann is 2500 miles from my home....the girl working in the fabric dept. was super helpful, the first time I went in, and the next day when I went back, she helped resolve a huge problem I had getting extra yardage to finish a project. the mgr at the front counter was also extra helpful in obtaining that material from another store in a timely fashion. Kudos to both!!!

They always have what Im looking for. The employees are friendly, and the store is well organized.😊

Beautiful fabric. Everyone helpful

I had to return a book I ordered online the process was very easy.

I can always find what I need here. Very helpful staff

Knowledgeable staff and friendly, great selection

Nice employees very clean as well

I love everything they have to offer. I get most of my supplies here.

Always find something on sale here...LOVE IT!!

Great support. I was looking for a particular fabric and they took their time to assist me

Love the staff especially the manager lucretia she is witty and knowledgeable. The management staff is great from mrs Mabel to jessiaca and Stanton. Definitely a top choice in the area. Staff helped me locate fabric for bridal party at 3 stores to make this wedding party happy.

Stopped in the Hampton store to get upholstery for a chair. We waited in line to have it cut. When I said that I didn’t want the part that had visible markings on it, the clerk said she could only cut from one side. My husband tried to show her what I was referring to. She was rude and said “No, please don’t sir”.Zero for customer service.We left the store and won’t ever go back.

Found some great candle rings which are hard to find.

Always helpful staff.

Not much in the store. Not many choices of fabrics. Found walmart to have more choices!

I went to Joanns to purchase yarn for a blanket, and I purchased Bernat blanket extra. I grabbed four skeins to start, and they were on sale. A sales associate named Ashley noticed one of the skeins I was buying was damaged, and allowed me to grab a different one. When I told her these were the last four available, she took 50% off of the already discounted price and allowed me to still use the 20% off coupon offered in the app. Luckily for me it was only the last 8 inches of the skein, and this is common with plush yarns and should honestly be expected. She was so nice to me and so polite. I will be returning for my next yarn run

Everyone was helpful. Love this place

Great wasnt sure what I was looking for the wife sent me on a errand after describing the contents everything wS smooth sailing...

Love this place for material and everything you need for sewing and alterations

Lots of pretties! Helpful staff and clean experience.

Liked their sales. Employees are helpful and friendly. Will go back.

Love love love the sales but no one seems to like their job! The employees have no personality. I walk in the store and say good morning very loud and no one speaks back! The store is dark! No music! No nice employees! The only reason I come is for the sales. Make me feel like I want to spend my money! Some days I have walked in and walked right out!

Well staffed. Very friendly. Pick up orders have had very quick turnaround times.

Amazing customer service & prices. Best customer services Ive ever had at a craft store!

I am so happy I went into the store today and that it was my first stop. My husband had an idea of what he wanted me to knit for his office design-wise but he was not sure about the colors. We got to the store and we found the colors he needed and the sale was amazing! 6 over of yarn, 2 colors, for half off! It was a pleasant surprise.

Big yarn blow out sale but no sock yarn. Fabric is limited and remnant sale didnt seem all that great. Embroidery stamp kits are slim. But its open.

Poorly stocked and staff unfriendly. No senior citizen discount offered per employee.

Very well stocked with supplies

Always have what we need

2 stars for the return experience... was super excited to come here because of the extensive fabric inventory but when trying to exchange some fabric from another store (with receipt) it was super aggravating and the employees were snarky (manager was the only helpful person). They didn’t even let me exchange my second piece of fabric. Thought it was ironic when I saw the “hassle free returns” sign at the register. Unlikely I’ll come back.

The place is old and only one staff member knew anything. The lines are always long. The outside was updated but the inside has not been. They definitely need more training for the employees

Just bought some vinyl to protect myself in my car. Customer service was great. They are being careful during this pandemic

The ladies were very nice and helpful - we appreciated them so much !!!

Very helpful staff. Answered all of my many questions

Great service 👏👍👌

Joann Fabrics and Crafts is great. Something is always on sale there, plus if you get the app there is always coupons on there. Never a reason to pay full price. I have found that you can find unique items to craft with, that you dont find in other places. I like Joanns because they have a lot to choose from, but it is not overwhelming like some of the other craft stores in the Hampton Roads area. Definitely worth a trip!

Customer Service is awesome!!!!So many sales

Love the prices

Good

Very helpful

This place could learn a few things from Fabric Hut in Norfolk. The people are extremely helpful and they have “personality’s” . You get a better vibe from a funeral home-

This store needs a youth team to come in. The older generation is getting to old and not very easy to work with very impatient.

Did not have much variety for Valentines fabric that I was looking for.

Friendly and helpful staff!

Still need to go back and finish looking at things

I love Joanns sale on yarn. I hardly go there but I order online is awesome.

Its like potato chips you cant just have one piece of material :-)

Carry the necessities but always seem to have ot of empty shelves and aisles.

I havent sewed in 20 yrs. These ladies really helped me out today. I have to go back tomorrow. Thought I had thread. Turns out its too dark. Joanna in Hampton has the best team ever!!

Stock was bad and staff upset i disturbing the phone call Black as always

Had a great experience in JoAnns today. Got everything I needed for several different sewing projects . The coupons really came in handy.

Amazing selection and huge layout. I was able to find several different colors for my ATV seat upholstery.

Love my joanns

A great craft store. Helpful folks and nice greeting.

The male clerk was rude and rushed more out of the store, will stick with NN store

The best Jo-Anns in the Hampton Roads area. The staff here are some of the nicest and most helpful Ive ever encountered in any store. They are consistently nice and extremely helpful with any questions or concerns. The store often has great sales and specials, which can be combined with coupons from their website for excellent deals, too!

Everything you need

My wife was not impressed with their yarn or fabric variety. Service was good though...

The only fabric store that we have and the selection of lace is awful. The prices are really over the top. Common embellishments they dont even carry. The sales they offer really is what the price showed be in the beginning but theres no competition.

Not as nice as Michaels. Found an item in their clearance when she went to ring it up it would not ring she said someone there made a mistake it should have been removed. I said it had a price on ISBN so why not ring it as misc or something. She proceeded to throw it under register turned to me and said absolutely not. I left the other items on counter And went to my car. Have not been back. What happened to customer service?

Found the yarn I wanted. On sale no less

Didnt have anything in stock that I stopped in for👎

Everyone is very helpful!!!

I love Joann but this location never has what I need or want.

Great variety of fabrics and they always have discount cupons!

They have a great selection of fabrics and other craft items

Have lots of material in stock to make mask and the elastic also.

Chantel or Shantel was very helpful with getting me my exact sewing machine and threads. If I couldve tipped her I would have. She is very valuable to the store.

The 3 Wonderful Ladies, who waited on us, were so pleasant and helpful. We will return

The place to go for all of your sewing needs the services are great

They didnt have what I need it.

One of the smallest store I have been in

We dont have one in our area, so alway like to stop to see what they have.

The store is very small and has a small selection of yarn. They are often out and very slow about reordering it. However the employees are very friendly and have awesome service

I like this place. Riverdale Plaza in general is a bit run-down and this store is no exception but Im usually pretty happy when I shop here. Pretty decent selection of fabrics (I usually shop for fleece) and while they only have 2 registers, its usually not that busy in there unless its a big sale or something. Longest I waited in line was like 10 minutes and that was on Black Friday so I was still pretty impressed.

I love this place and its employees. They are so kind and helpful!

Found everything I was looking for as usual!! And at discounted prices!! Love this store!!

This place looks like no one cares enough to clean up at night. Half the shelves were empty, the floor was disgusting, and there were 70 or 80 bolts of fabric waiting to be out away (no exaggeration necessary).Im sure business is down because of the construction in the shopping center, but thats not going to change unless the place looks nicer once the hammering stops.

Great array of goods and services well-appointed and knowledgeable staff try it out if you need something so for fabric related