Filled out their form online to get an oil change, pick car and model, for them to tell me after I got here they don’t have the oil here. Why confirm the appointment in the first place if you didn’t have the product to do the service?

This review is only for this location not Firestone as a whole. As a former employee of Firestone I have resisted posting a negative review for this location in the past however since it is a repetitive thing the feedback is necessary. The manner in which employees at this location speak to customers is absurd and unacceptable by the Firestone standards I was taught while working for the company. The first instance was with my wifes vehicle and snide comments made when I purchased a new vehicle so I have taken my vehicle to the dealership since knowing they charge more just because of the attitude of employees at this location. However, It has been two years so I went to schedule a drop off state inspection and the individual made it sound like he was doing me the favor and my business was inconvenient by fitting in a drop off appointment scheduled a week out. Being a former employee I understand the back end and how things get busy however, we never turned away or gave the impression it was inconvenient for us for a drop off for a PA state inspection especially with that amount of time given. I called other mechanics in the area just to see their wait time and apparently this location has to be the go to for everyone in the area as no other shops and dealerships had issues with availability for drop offs all week.

Customer service was outstanding!These folks were able to quote me a price and schedule me within 48 hours.Honest and upfront.I was impressed.

$60 for a headlight bulb to be put in my car . I even provided the headlight . Absolute rip off and joke . I should have saved myself $60 and you tubed how to do it, considering my car wasn’t even there for 3 minutes . I will never return here and will warn others what a rip off this place is . It’s seems I’m not the only one with bad experiences either. I should have read the reviews prior to my appointment but I wanted my headlight fixed as I’m traveling back and forth to Harrisburg every day.

WRONG OIL FILTER!Inspection and simple oil and filter change causes engine damage!This past week took my vehicle to Firestone Hanover PA for an inspection and since it was due for an oil change, an oil and filter change.When picking up the vehicle the engine oil light was on and the engine was ticking. We inquired to the tech, well call him B, about the situation. He told us that the light was on when we dropped the vehicle off, which it absolutely was not.We drove the vehicle home but thereafter the vehicle would not start. After contacting the manager he had the vehicle towed back to their facility where they pulled the codes. The code came back as po520 and po600, relating to oil pressure switch. I was informed that it would cost 463$ to change the oil pressure sensor. Since I thought the quote was very high to change a simple sensor, I opted to drive the vehicle back to my house.I started looking at the vehicle and decided since the oil pressure light was NOT on previously, I would review the work performed. When I removed the oil filter cap I noticed that the filter appeared to be crushed into the filter housing. That didnt look good! I decided to purchase another filter from the local AA store. I replaced the filter and wualaa its a miracle, or was it just using the correct replacement parts. The oil pressure indicator lamp turned off within 3 seconds and the check engine went off shortly there after.So, not only is B a horrible mechanic who cannot select the correct replacement oil filter, he is a liar as well. He went back and doctored the invoice/work order to state the oil pressure light was on when receiving the vehicle which was an absolute lie. We were quoted a repair cost for 463$ to repair a non existing problem, a problem that I fixed for less than 8$, and a problem created by their B.I have no idea what/how much internal engine damage has occurred by starving the engine of oil, but it did shut off several times driving it home.In closing, DO NOT take your vehicle to Firestone Hanover PA until/unless they remove this tech completely from the staff. He should not touch another vehicle and cannot be trusted not to falsify documentation.P.S. Mr. Bogast, the manager, is VERY professional and has my utmost respect for trying to resolve the problem.

Excellent group of guys. Always take care of my wife and I. Very honest and upfront with any car maintenance concerns.

As a previous inspector for New York State I can confidently say this place will take advantage of you during inspection time and make up issues that aren’t even legit, especially for those with modified cars. This time around they argued my front window sun strip was not compliant with this state regulations while it happens to be the sun strip within the factory glass and is within the AS1 federal and state specification. When asked to show me and explain to me the issues they refused and stated “we can file a complaint with our quality assurance person and get back to you within 5 days”. This place is a joke, should be reported to the better business bureau!

Definitely a 5-star company. I had two flats and needed someone to come out to my place and replace the two tires. They told me they dont really do that, but they figured out a way to get it done - same day. They came out, took my two wheels, brought it back to their shop, changed the tires, and brought it back and put them on. And they charged me an honest rate for their time. Will recommend them and will use them in the future for sure. Thanks guys!

Everyone was very professional and laid back at the same time. Chris explained everything thing to me and what it all would before they touched my truck. The whole crew were very friendly and competent. I am very pleased, and will definitely be back!

Great service and team. Awesome work. Im a long time customer.

Horrible experience, the state inspectors they have there do not know what they are doing or they are trying to ripe people off with unnecessary upsale work. My son car failed inspection for factory window tint on the windshield and a loose coil over that is not even 6 months old yet. Would not recommend this place to anyone, stay away

I stopped in several weeks ago to check for a leaky valve stem. I arrived 15 minutes before they opened. I explained the issue and was told that it could take most of the day. I left and went to where I should have in the first place, Mar-Bar. They measured my tire tread and informed me I was 4/32. I decided to get a new set of 4 tires, replaced all valve stems, and replaced all like tire sensors as they were not working correctly. Firestone missed out on an $1,100 sale. Ill go to Mar-Bar from now on

This place is a joke needs to be reported to better business, always trying to get over on people, better think twice then forget about going here, save your money.

Always super helpful. Have been taking my cars here for year and always get the best service.

Yesterday, Sunday October 25th, my son and I were driving home to Virginia from Harrisburg, PA. Around 3pm on US 15 somewhere north of Gettysburg, I experienced a blowout of one of my tires. As we were roughly 100 miles from home, I knew that my spare tire would not be able to withstand the full trip. To make matters worse, I did not have a jack in my car, so I needed to wait on roadside assistance to arrive.Being a Sunday afternoon, very few shops were open to complete a repair. I managed to find this Firestone store in Hanover, PA and called to explain my situation; that I was stranded on the highway, waiting for assistance to arrive, and needed to purchase a new tire to avoid having to wait until Monday for shops to open. I further explained that assistance wouldnt arrive until close to 5pm, and that I was still about 20 minutes away, and likely wouldnt arrive until 530-545. Brett, the store manager agreed to keep the store open beyond their 5pm closing time to help us out and get us back on the road.Brett and Chris were absolutely awesome and understood my unfortunate situation. They went above and beyond in making sure that we could make it home that evening without an additional stay. I commend them for their remarkable service and understanding.

Took care off everything I needed.

Class act same as always I pass two tire places to get to Firestone. Great customer service that starts with the store Manager and down through the staff.

Chris is the best! He is super nice, helpful, and just genuinely cares about customer satisfaction and safety. I would trust him every time!

Excellent customer service. Will take care of your car like its their own.

Please tell me how its okay to shutdown and not call booked appts and let them know that your store is closing effective immediately. Update:Turns out they had covid and said they tried to call me but their system didnt have my correct #, even though they have called me multiple times over the year related to my vehicles and the service.Adding this so that the women know that Chris the Service Manager is a Sexist and its very apparent in the way he handled conflict resolution with me vs. my husband. I am actually never coming back to use this Store ever and its unfortunate since I have a Firestone Card, but that will be canceled soon.

Slow service, car in bay. 35 minutes after appointment time. Sad

They always provide good service. They were running a little behind today, but I still trust they were thorough. Have kept this vehicle on the road for a while now!!

Chris--was not only incredibly kind, but took care of my fiance in a big jam. Her repair was done at a reasonable price, and they did not push extra repairs.Our experience was a blessing, and Brian was Heaven sent in our time of need. Hope he gets a raise...

They did a great job on my oil change but that all I did. Good price!

They didnt have 3 different brands of tires listed on their website as usually installed same day even after telling them Id be willing to wait for them to be ordered. Brian, then laughed at me for telling him I didnt want the Firestone Tires he kept pushing on me. 1.They were more expensive and 2. I had safety/warranty concerns due to how Firestone handled a class action lawsuit in 2000. As a female, I found their treatment incredibly sexist and will not support them!

Good customer service and great attention to detail.

Great place. Took my wifes vehicle to get an oil change .

#disappointed #buyerbewareIve used them over the years for state inspections and until this year have had no issues. This week I took vehicle in for PA state inspection, was informed had a brake problem (which did not happen until their tech got in vehicle to start the inspection) wanted the car to stay overnight for further diagnosis. They claim it needed brake work due to pedal going to floor, new seat belt due to wear and potentially some suspension components. Would need to repair the brakes then take it for a proper test drive to complete an accurate estimate. Baffled because i had just driven over 100 miles with frequent stops and had no issues. I requested they return vehicle to me so I can properly diagnose at home. (I held a PA vehicle inspection license at one time and perform almost all repairs myself)The car felt exactly the same leaving as it did entering their parking lot. I found absolutely nothing wrong with brakes at home. Pedal was firm as it should be. No leaks to be found. I waited to write this review after I had another PA inspection station perform an inspection. (neutral party, no idea I was elsewhere or anyone had failed the vehicle) The vehicle did not need a single thing. Brakes good, suspension good, safety equipment good.I can only conclude that due to my inspection sticker being a few days out of date they (Firestone Hanover, PA) thought they could make big bucks off me. (did they think I would be scared to drive on an expired sticker) or... their tech and service writer (Brian) are paid commissions on repairs and falsify needs to boost sales.Its too bad, they lost me as a customer and I am happy to share this story with anyone I know looking for a service center.i can only imagine how many repairs they perform to unsuspecting customers.

Youll see a lot of reviews that say I got my vehicle inspected and they say that they need around $2000 worth of work to pass. Well, those reviews are telling the truth. Im giving 2 stars because they are friendly folks, and they update you through the process. They replaced my brake line and got my windshield wipers to work again. So they recommended I get my inspection done there, too, and I did. I certainly wasnt expecting a laundry list of things needed to pass their inspection totaling about $2 grand, including my front bearings that were done a year ago. Also, the word warranty popped up more than once while being told what all I needed. So I took my truck to a mechanic that was recommended to me by more than one person, and he passed my truck the first time. Didnt need new shocks, or wheels, or front bearings. Oh yeah, the first thing they said I needed were new tires. Imagine that. Oh, and the Firestone card they try to push on you every time. Cant take no for an answer, but got to keep saying it. So take it from me and all those other $2000 inspection reviews, and dont go here for that. For other repairs, then yeah go for it. Theyre nice and punctual for the most part, but I cant help but feel I was trying to be taken for a ride where my inspection was concerned.

I will never go to firestone in Hanover pa again. They were rude and they just brushed my car problems off and said their is nothing they can do. I have all but $3,000 invested in firestone for my 2005 scion tc. I went to firestone in Hanover because my check engine light is on and i live in pa so that location is close to me so They hooked it up and said it was my airbags causing it and I would have to go to a toyota dealership for it to be fixed. Either way I left the Hanover location and called the westminister md firestone where I been going they actually took their time and did what they had to for me. So Hanover firestone was completely wrong about why my engine light is on. So I recommend everyone to go to the westminister md firestone location.

Excellent service as usual. Brian is always a big help, knowledgeable, professional, and courteous.

I have always had good luck with Firestone in Westminster, so I figured Id get the same at the Hanover location.Not so much...I gave this place a few tries, but will not be returning.Final straw, PA inspectionI needed 2 things to pass, wiper blades and a tire patched. No problemHowever, they suggested $3500 in repairs..No thanksWent back cuz of a check engine light, $100 to diagnose!Find a local place, I did. They were more than happy to diagnose my car, no charge.I had them repair the car that day!Firestone is fine, if you have money to burn...Shop local!

Service on tire issue was prompt and courteous and very well appreciated.

Had State inspection on my new car, quick service, friendly day sraf!

I went to this shop because my vehicle (2014 Ram 3500 dually) had a screw in the outside rear tire and needed a patch. It was a sunday and they were one of 2 shops open. The service manager, Brian, told me he couldnt service my vehicle because the sticker on the door said my vehicles GVW is 14,000lbs and their lift is only rated for 12,000lbs. I tried to explain to him there is no such thing as GVW, and he was confusing GVWR with CURB/Base weight. My vehicle is RATED for a gross weight of 14,000lbs but only has a BASE weight of 8400lbs. Brian would not listen and refused to accept the documentation from the manufacturer confirming the Curb weight of the vehicle. I am now without my vehicle for at least 2 days while the dealership works on it, all because the technicians at Firestone cant read a door sticker.

Came here for inspection on my car and I will most definitely be back with any future car needs Brian is incredibly kind and accommodating! Eric who did my inspection was as well! I highly recommended this business!

My wife visited them for inspection and said..... (Being a woman I have to say this is the first place that treated me with respect. All of the guys are wonderful and explained things and were very informative.)

Brian was very polite and professional. I went in to get a tire patched. I was in and out in an hour. The customer waiting area was very nice.

Every time I come into the shop I feel welcomed and important. Zach and Brian are great guys who really care about the customers needs and concerns. They make the overall experience a positive and do whatever they can to help meet your needs. Great guys and store.

The customer service there is always outstanding. I like that you can schedule an appointment for an oil change, not first come, first serve. You can schedule a date and time that works for your schedule. Prices are very reasonable, but the customer service stands out to me. Ive had the air in my tires checked gladly, at no fee, and a gentleman fixed my wiper blade for me today ( in the rain), at no fee, with courtesy and friendliness.The impression I always get there, is they kindly go above and beyond.

Had a list of things for them to do but they did great. Showed up a little early and they started soon as the next guy was free to work.

Honestly, there are too many negative scenarios for me to include in this review. I had visited this Firestone (to have oil changes) several times, and everytime I go in, there seems to be a different employee working the front desk, and they all seem to follow a different ”procedure” (if they even have one) Depending in who you’re speaking to, even the price for an oil change varies. One time a serviceman charges you a certain price, and the next visit, depending upon who is at the front desk, they charge you something different. I have just witnessed some too many questionable tactics take place while I’ve been in the waiting area. The last and final time I was there, I was told that I needed 4 brand new tires, when I had just had them looked at by a close family member who has been a mechanic for nearly 20 years. They also pulled similar tactics to the other women waiting with me. After my first visit, I thought the world of Firestone, because there is one incredibly sweet older gentlemen with glasses who works there, and he seems to be the only employee who genuinely cares about customers. I don’t know if all Fireatone garages are like this, but I do know that I will never, ever be taking my vehicle to this Firestone ever again! Please use caution, and be educated if you do choose to visit this particular garage *shake my head* It’s truly disappointing.

I love the guys here! Brian, Zach and Jordan are always super nice and helpful. On routine visits they always recommend a service but without the pressure to purchase anything. I trust them and thats why weve taken all of our vehicles to them for years.

Excellent service and staff with a dam fine selection of tires and parts. With well experienced mechanics as well as easy Scheduling. The general manager there is a fine man.

Super expensive

Great team of All service advisors and mechanics. I have taken autos here for 10 + years.. Service is the best! Mechanics are overqualified at this garage. Prices are competitive. Trustworthy team at this shop. They run a fantastic business!

Great tire service ! Reasonable prices.

Wish I could remember his name because his service was outstanding. I believe he might have been the manager. ...checking up on us as to make sure we were comfortable as we waited for a flat tire to get fixed. Friendly, fast affordable A plus service!

Great service. I was a walk in and they were booked up for at least a few hours. I told the manger Brian that I couldnt wait due to me literally finding out my wife was going into labor. He then had James do a quick oil change for me right then and there. They got me out in less than 25mins! We will absolutely use them going forward.

Got my car inspected and tires replaced here. Great customer service, but I did have a few issues. I asked for my old tires for my garden, but they didn’t give them to me. They do military discounts which is a plus, the guys here did a great job with my Dart and answered my many questions. Very knowledgeable staff.

AWESOME customer service. We had some issues before coming here. All i can say is the guy working at the desk, his name was Chris, and their mechanics were amazing and went out of their way to help us get figured out what we needed to.

Scheduled online for a tire replacement - they use the same scheduling module as a lot of other car/mechanic services, so I was skeptical, as Ive had issues in the past. No issues, got my vehicle in on time and returned it very promptly. Zac & Steve at the front counter were more than helpful and seemed to actually care about their customer service. Would definitely use them again

We called ahead and told them we had a nail in our tire, but we were far away so we couldnt get in until just before closing (We were visiting gettysburg and everyone around was closed until Monday! ). They they were able to fix our tire for us and get us back on the road quickly! They were very courteous and informative.

Steve, Brian, Zach and Bruce are amazing. They are always professional and will go out of their way to make sure that you are taken care of properly. I can trust their suggestions and they are on the side of my familys safety rather then just a payout. I highly recommend them!

Customer service at the Hanover Firestone is exceptional. I have never been disappointed and theyve always provided great service to our cars. I highly recommend them!

I got my oil changed, tires rotated, brake pads and rotors done for only $411. Ive gone to other places and would have paid over $500 for the exact same things.Plus, if you are a walk-in they really try to fit you in the same day.Technicians are very courteous and explain things in layman terms so you can understand what they are talking about.

I took my car in a month ago for a simple oil change and either because they never changed it and charged me anyway or because they gave me very little oil as a replacement, it wrecked my cars engine. It cut off on my wife and I when we got off 83 south in Baltimore and would not start again. We checked the dipstick in the presence of witnesses and my oil was low; almost nonexistent. I called the shop and their manager started stammering and tried his hardest to feed me a bunch of excuses, including having leaks in my engine. I went through Bridgestones incredibly ineffective claims process and it was found that there were no leaks anywhere. HOWEVER, they managed to somehow get themselves off the hook because the Firestone on York Rd in Baltimore, MD (another shady location) put more oil in the car before their 3rd party inspector came and the car had a full 5 quarts of oil and could start again. I went through their equally ineffective appeal process, which I was told takes five to seven business days for a response. Here is it, day nine, soon to be day ten and I have heard nothing from them. Do yourself a favor, take your car to literally anywhere else if you need some service performed. I will never go back to them again and Im still waiting for a response from them.Update: I emailed that social care email address that I was sent and I was told that I would be hearing something from them. That was days ago and I have not received anything from anyone. At this point, unless they want to reimburse me for the down payment amount of my new car, refund me the money spent for a service that was either never performed or haphazardly performed, and reimburse me for the money that I had to spend on a rental car, all because they wrecked my car, I dont want to hear from them. They claim to care about their customers, but not only have they wrecked my car and done everything they can to be absolved of blame, but they also lie about responsiveness. I am entirely frustrated and absolutely disgusted with this company. Do not contact me again if you have no real intention of actually communicating with me.

Always super courteous, knowledgeable and helpful. Always shows me how to save money and no pressure to do more than I need. Will keep going back to this great crew!

So i used firestone today to get an oil change and tire rotation done while in the area for work.They came recommended as some of my team use them for fleet vehicle maintenance.Spoke to Jennifer the day before and she ensured i knew of a $15 coupon for my full synthetic pil change and when i mentioned a 9.99 rotation coupon she didnt have it but told me to bring it with.I arrived and spoke with a different service person who told me it would be 3 hours if I used the tire coupon as they had to do a full inspection. He was very aggressive when i said i just wanted the fluids checked, tires rotated and oil changed.He then told me itd be until 1130 for the oil and tire rotation.It ended up taking a half hour which is great however where i reduced a second star was little things like they left my gas cap open which was accidentally done when they opened the hood and they did not reset the tire maintenance system which is just above the oil change which they did reset.They also did not top off any under hood fluids as my coolant and wiper fluids were at the low end nor did they adjust tire pressures to the manufacture recommendation as i usually run higher in the front and after my tpms readjustes to the rotation the rear tires were now much higher then the front.Jennifer was pleasant to deal with but the other issues have made it so i wont go back for a subpar $80 oil change and rotation with the coupons

Exceptional Staff. I brought my sons vehicle in around 6:30 pm due to a rattle sounding from the front wheel area of the vehicle. Even though they closed at 7:00 pm, the service manager, Brian, had Technician Zac W immediately check the noise to ensure it was safe to drive. The concern was found and addressed. It was determined that the vehicle could be driven without safety being compromised until the repair was made. Brian and Zac were extremely professional and friendly. Highly recommend.

Just started going here recently because I needed someplace convenient that has late day and weekend hours. I have stopped in several times without an appointment and they have been able to get me in. The wait time is usually very reasonable. Only took a half hour to get a battery put in last evening. I am very pleased with their service.

Amazing!

Thank you Firestone of Hanover PA for stripping out my Oil plug. Just so you guys know a Honda Ridgeline needs a 17mm socket for a oil plug not some random socket that you think might work. NOW it going to cost me more money to find someone to get the oil plug out. I got an idea! How about stepping up your game and get some people in there who care about customer service that can pay attention to detail that know how to work on vehicles!!!!,, I,, (*u*),, I,,

Everyone was very friendly, helpful and explained everything so I could what they were saying.

Ive been going here for about a year for oil changes. Theyve usually been pretty good a little pricey which is fine if Im not being scammed or lied too. But the last two times were questionable one they forgot my oil change sticker which wasnt a big deal, but I went in this week got another oil change they put the sticker on without filling anything out. They then proceed to tell me my battery amperage is low. I smile and say good thing its under warranty cause its basically a new car. Call into my dealership go in there my dealership tells me my battery is fine. So I think either they were trying to scam me or the tech was clueless and lazy. Im going to lean towards more clueless and lazy.. Maybe wanted more hours I dont know. Wont be returning though more than likely.

I had a tire with a slow leak. They fixed the problem and I was on my way.

Best Firestone in PA? Possible the NorthEast? I went to them for everything except very specific dealer maintenance. The shop is ran well, their pricing is fair, and their honor their work. In three years I had one issue with their work and they fixed it promptly and professionally. Relatively clean waiting area and great staff. Brian certainly gives the location an upbeat vibe. I would recommend this FireStone to anyone needing car work done.

I had scheduled oil change in advance and saw the quick lube banner at the store I went inside and they said a hour and a half for a oil change that I had a appointment for in advance. I will not go back there what a joke and a waste of time. There are so many other good places in the area.

Great for getting tires(as long as they aren’t Firestone brand), horrible for getting inspected. Told me my car needed $2000 worth of work, took it to my local mechanic (Bixler on Carlise street) because the inspection was due anyway, my car passed and needed nothing.Tried to tell me I had a “massive oil leak” under the car when I’ve never noticed oil spots where I park, and my oil level is never low. Also tried to tell me I had multiple parts “missing”I guess they figure because I’m a female I don’t know anything about my car or it’s maintenance, and I’d just believe them and go along with whatever they say.

Great service, these guys got there act together

If youre planning on coming here for an inspection PLEASE read other reviews. They quoted me over $2000 in work and said my car wouldnt pass inspection unless I had it done. Took it to my trusted mechanic in MD and they went over the car, said it did need breaks done but other than that confirmed that the rest was complete B.S. Theyve got a good hustle here at this Firestone... I know you have to meet quotas but its wrong to rip off people who dont have $2000 to spend on stuff that isnt necessary. Its awful because they know that we have to have the inspection done yearly so I guess they figure its an easy way to get $$$$. As a side note when making my appointment they said it would take an hour tops. I was there for a good 3 hours for an inspection. Ridiculous. NEVER coming back here.

The folks who work and manage this location are focused on customer service. They helped me out of a jam with changing tires at the last minute on a Saturday afternoon. Even though there was a slight hiccup, Brian and the rest of the staff went above and beyond to make it right. I recommend making an appointment when possible as they always seem super busy.

Needed a tube and they dont carry them. Thats fine but when I asked if they had any other options such as foam, I was told to just change the tires. Im dealing with four $400 skid loader tires with 75% tread life left that all got punctures on a jobsite. No way im just going to throw the tires away. I will just wait till monday and use my regular tire shop. The mentality of too many is just throw away and buy new. This generation of mechanics and tire shop personel are nothing more than parts changers with not a clue how to make something last. If ya dont carry a product, thats one thing but being a lazy smart alec who dont care about anything other than selling tires instead of finding solutions is another.

I would normally give them 5 stars but everybody can use Improvement so they are a 4-star location!!

While they are very friendly in the shop, I have had multiple experiences that make me unable to trust anything they tell me. They are absolute salesmen. First of all, if they even look at your car for a minute, without touching, they will charge you. I took my car in because there was clearly something wrong with my left front tire area. I told them what I thought it was, the bearing. They talked me into a full inspection of the front of the car and because I am not a mechanic, I thought that would be safe. $80 later, they tell me it is in fact my left front bearing that is the sole issue. They could have simply checked that first but knew they could get more money out of me by recommending a detailed inspection. Then they told me a price of over $1000 and when I asked why so much, they proceeded to tell me I also needed new brakes, and a new battery (with their warranty) because mine was getting low. After that, I left thinking it all over. The next morning, my car wouldnt start. Coincidence? My neighbor, a retired mechanic, took a look at my battery and found that the connection had been put back very loosely, and that otherwise my battery was perfectly fine and had no need to be replaced in the near future. I decided after that questionable event to get a second look at the other problems Firestone had pointed out. Turns out my brakes were still better than inspection standards and could last for at least several months longer. And the quote for my bearing was higher at Firestone than 2 other shops I checked. I understand telling someone all the future needs/fixes coming up, but they made me feel like all were needed that day, when really I had one problem that I even KNEW. They seem to look for every possibly opportunity to oversell you, and that is not a mechanic that has your best interest in mind.

All staff courteous, respectful, upfront about needed repairs, shared available rebates and promotions, updated me on progress and completed all work within estimated time frame.

Found this shop to be trustworthy. Fair price and real good service

Said it would take three + hours to fix a simple flat...not the service typical of Firestones Ive been to around the U.S. Im active duty and was traveling through and in a bind.. I will not spend any of my money at any Firestones anymore. Maybe corporate should employ secret shoppers to see how they are being represented.

These guys are always honest & VERY helpful! And the bathroom is CLEAN.

Couldnt be happier with experience/service at Firestone. After finding all other mechanics in the area were closed on Sunday, were pretty desperate when we ended up at Firestone. All the staff were incredibly helpful and went above and beyond to help us trouble shoot and fix our broken taillights. Highly recommend!!

Booked an appointment. When I showed up for appointment was told I would have to wait 30 minutes or more. There was no room to sit. Sales rep wasnt friendly or helpful. What was the use in making an appointment when they just overbook. Wont go back.

Scheduled for a simple oil change and tire rotation.Refused to use oem oil filter on skyactiv engine with specific spec.I was told to go to the dealer and my appointment was canceled.Dealt with the owner in the past without issue.Will not recommend for future service and overall reviews improve.

The guy at the front desk his name is Chris he is a peace of work who probably would rip his own mom off I hope that you read this Chris. He ripped my wife off by selling her a fuel pump that at the most would cost her at the most of $325 but he charged my wife $700 for a fuel pump he said that she needed a high performance fuel pump for her car he was lying about that its a 2012 sonata gls it didnt need a high performance fuel pump if it was a sonata sport it possibly might need that but its not. They are scammers dont ever go there. theres a special place in hell for people like him. The company is a scam. Watch after this review the customer service will give me a email address to send them a email of my invoice number and any complaints that I have but they wont do anything to make it right. Chris needs to be fired but he wont be because he made them $700 off of my wife by scamming her.

Guys were very nice and helpful. They informed me of potential issues and did s great job with the oil. Thanks!

Im new to using this shop for tire replacements only, 2 sets on 2 cars in 3 days, but I have, so far, been pleased with the customer service and the price of the tires and out the door pricing is fair. They will work with you a little bit on labor price; I too wasnt happy with the price charged for state inspection and they threw me a bone with a 20$ labor discount. I probably wouldnt do major service items here on my imports, but Id rather go here than Monroe or Hanover Lube and Screw. Edit: reduced to 3 stars. They gave me grief about the smallest of pinholes at the exhaust flange gasket and tried to extort 110$ for a what is a 10$ gasket and 15 minutes shop labor - no thank you.. I may buy tires here, but service Ill go elsewhere, anywhere.

Always great customer service. Easy process from start to finish. Great staff. Will be coming here again and again.

If you are a new, young driver, watch out for these guys. My son needed his car inspected and the Firestone crew told him it was not passable unless he got over $1000 worth of repairs. We chose instead to go elsewhere and yes, necessary repairs were made, but at $300.Thanks for trying rip off my son...thought active military special forces personnel should be taken care of, not taken advantage of. Two giant thumbs down Firestone.

Meh. Ill use Firestone because of Saturday hours and easy- online appointments. Its convenient, but these guys always attempt to upsale preventative maintenance, fancy oil or other junk you never asked for. If you decide to wait, try to get a view of the parking lot. These clowns have twice abandoned me in the waiting area without any notice the oil change was finished. For any real car troubles, take your vehicle to your local garage.

Avoid this place like the plague. I took my vehicle in for an inspection and they quoted over 2000 worth of work, including suspension repairs, to pass inspection. After the repairs my vehicle drives terribly. They quoted $700 more just to make it driveable now. Coming from a mechanical engineer, DO NOT COME HERE. I have a feeling my repairs werent even necessary. Multiple reviews alluding to shady practices speak for themself.

The people that really took care of me I usually go to one out of state near my work tried this one they were just as good and honest thats the most important part

Terrible customer service. Belittled and scolded my girlfriend when she was right. Said all the info she read on the internet about when to change your oil/what oil to use was wrong.

One of the worst automobile establishments in the state of Pennsylvania. Do NOT take your vehicle here. The staff are extremely un-knowledgeable and disrespectful. They left marks on all 4 wheels. Save your sanity and go elsewhere.

We have odd tires and they were able to find some and get them in and on in one days time and the associated were AWESOME thanks so much for this

Zack was very professional very helpful and the price very reasonable! And the time in and out was great !

I stopped by near the end of the shift, and the were willing to move schedules around so I was able to get my tires and oil changed. All the staff were incredibly kind and professional, and I look forward to returning in the future.

Brian keeps everything moving even when it is backed, he keeps every customer informed he is definitely an asset to Firestone, in Hanover Pa. Thank You Michael R Lehr Sr.

This place is a great place to take your car to get work done and if you a tight on money they will try and help you by giving you a discount. They always have been honest on doing work and they will tell you what needs to be done and what can wait

I have been a customer for 2yrs, extremely pleased with everyone at Firestone very pleasant always schedule for a appointment and they are always on time no wait I would recommend to my friends👌👍

This location restored my faith in Firestone. Friendly staff, fast service.

I bought 4 sets of firestone firehawk tires I have three cars .Every set started to cup ..they told me it was my shocks . well its not its the firehawk tire. Never spend my money .There again. They also told me they were the best tire for my honda cars .