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GOODYEAR Kelly Car Care
19860 Kelly Rd, Harper Woods, MI 48225, United States
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GOODYEAR Kelly Car Care
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Ja
Review №1

THIS PLACE IS HORRIBLE!! NEVER EVER LET THEM SERVICE YOU OR YOU’LL END UP LIKE ME AND A BUNCH OF OTHER PEOPLE THAT I KNOW OF THATS CARLESS NOW BECAUSE THEY RUINED OUR VEHICLES. THEY HAD MY CAR FOR TWO MONTHS FOR WHAT WAS SUPPOSE TO BE A SIMPLE FIX. I TOOK MY CAR IN FOR A FLYWHEEL REPLACEMENT AND THEY DID A BUNCH OF NOTHING WITH MY WIRES AND NOW MY CAR IS NO GOOD. CHECK ENGINE LIGHT IS ON ALL OF A SUDDEN, WONT STAY STARTED, SMELLS LIKE BURNING WIRES, AND A BUNCH OF OTHER PROBLEMS I DIDNT HAVE BEFORE LETTING THEM WORK ON MY CAR.WOULD NOT RECOMMEND.

De
Review №2

Until yesterday, I had never been there. Today, after replacing the passenger front axle, tire rotation and wheel alignment, I have a steering issue, so come tomorrow, I will be there early to find out why I cant turn the same revolutions to the right as I can to the left, so at the moment, I am not completely satisfied. And although it comes up on my phone as: GOODYEAR, its Kelly Car Care GOODYEAR which is on my receipt. If the issues is resolved to my satisfaction, I will post a better, more positive rating!This is my additional comment. July 20, 2021.After returning the next morning, explained the problem, the repairs were made and I am satisfied with the results. Now, I can give Kelly Car Care/GOODYEAR that 5-Star Rating! Thank you!!!After overlooking it, it was pointed out to me by GOODYEAR/Kelly Car Care, I neglected to update my review to 5 Stars! Im satisfied and looking forward to a continued business relationship! 😊 Its always good to have someone you can trust, especially with your vehicle!Thank you again, Kelly Car Care/ GOODYEAR!!!

Ki
Review №3

Great shop! Mike was very helpful and informative. He helped me get situated and got my car checked out and I was able to get my car done within that day. Prices are good as well! & the esthetic of the shop looks very nice :)

Je
Review №4

I accidentally went over a curb about a block down, ended up with a flat tire & that hit messed up my alignment. I hadn’t noticed until I was stopped at the red light near the shop and one of the employees outside (Sam) flagged me down to direct my attention to my tire. Very polite and respectful. They got me in and out the shop quickly & the prices were amazing! Hard to find a loyal mechanic shop. Especially seeing as my situation was dire and other places would have took advantage overcharging & burning a hole in my wallet! Thank you Kelly car care :)

Ev
Review №5

Car was done same day. Notice an issue. Nick didn’t hesitate to tell me to bring my car back he’ll take care of it. There’s nothing like a shop that stands behind their repairs.

Cl
Review №6

After the staff understood what I wanted they replaced both front bearings and did an oil change. I was very satisfied with the finished work.

Ar
Review №7

Jim is an excellent salesman, my car was running rough and there mechanics informed me it needed an engine, Jim worked with me on the price and now my car is running great. Thank you Kelly car care I can’t thank you enough

Ty
Review №8

Ive took people to the place they have done great work I just took my truck to get fixed an good job they did will be going back they have great customer service very friendly and good at what they do an they enjoy fixing cars

De
Review №9

I 💘 love your great in respectful

Ru
Review №10

These people are scam artist. I took my truck to them for a wheel alignment about a week ago and the guy tried to scam me out of $1500-2000 saying that he couldn’t do an alignment until $1500 worth of work was done but I had $2000 in suspension issues. I told him no and he tried to push the option for financing then claimed it was a safety issue. I said no again and picked up my truck without any services rendered and i took it to my regular mechanic in which they told me I didn’t need any suspension work done but I did need new tires. I don’t appreciate being lied to and especially with all the things going on in the world right now. We all hurting so why try to play me when being honest could’ve gain the company a new customer.

Sa
Review №11

Very recommendedIf you want to get your car done in professional way go there, they will take care of your car, will diagnosis the issue correctly and inspect your car so you can drive safely with more confidence, the staff was very friendly and prokeep going guys...

C.
Review №12

Nice guys. Helpful too.

Ka
Review №13

We had two oil changes in January 2020, which they did a great job on both vehicles. They honored their coupons without trying to tell me I needed to pay additional like other businesses do. I would trust them for my bigger repairs when it comes time. Thanks for being honest in a business where most people are not.

la
Review №14

Nick took care of me. He got to the point and had me get qualified for finance. Highly recommend this place

Sh
Review №15

Our family of 4 was literally on our way out of town for the week when we got a flat on I94. We tried calling a few other places that couldnt help us. This Goodyear took us in with no problem. They transferred a tire from a different location and had a new one on all within about 45 minutes. They even gave my daughter a gift on the way out. Excellent service all around. Highly recommend!!

To
Review №16

*SCAM SHOP*. Jim said they use Wagner Parts for break pads and shocks. Not a single part installed on my vehicle is made by Wagner. No recourse because Wagner is not stated on the receipt. The guys at the counter have no problem lying to you about the work that needs done and scamming you out of your money. The owner lacks integrity and has no interest in doing whats best for the customer. Stay away at all costs!

La
Review №17

Seems to be trustworthy and reliable. First time going here. They treated me fairly.

Ar
Review №18

Got me together no complaints I live the neighborhood they always get me right.

mi
Review №19

I dont take my vehicles anywhere but Goodyear especially this location they are great the people are great they get the job done

Ma
Review №20

Service good and fast and prices are very fair

Ly
Review №21

Professional good customer service takes time to explain Problem to customers Sam is the greatest most definitely recommend it

Th
Review №22

Great got a hose replaced

A.
Review №23

Top tier auto repair shop, very clean work areas, everybody there were courteous & helpful.

Ji
Review №24

AC problem with my mini van, the problem was found quickly (leak in one of the AC lines that goes to the rear AC unit of Dual system). I was called down to see for myself what exactly needed to be repaired, was given 2 options. To replace entire rear AC line at $1,200 or cut out small leaking section of line and replace with new tube and attachment coupling for $800+. Both repairs included new expansion valve and refrigerant charge. Im a retired Automotive engineering test technician so I have a fair idea of time required to make repair. I was told there would be a 3 yr. warranty on repair. My opinion of the cost of the repair for the work done: The parts and refrigerant no more then $100, so that leaves $700 labor cost for no more then 4 hrs. labor. I let them do repair because I needed van for urgent travel and had no time to shop around. Also, when I got the bill instead of the 3 yr warranty, in fine print it stated 1 year. I needed to request the bill to be corrected to 3 yr. which was done. On the positive side other then the price, I found the staff friendly, knowledgeable and the shop clean. I did not see a lot of concern for social distancing or wearing masks by the staff or many of the customers for that matter.

Ga
Review №25

All ladies talk to, Nick he is fair and trust worthy.Dont let no else service you,but, NickThank you Nick for your services

El
Review №26

Their a little pricey but they do great work.

Je
Review №27

There were two wholes in my tire. They only saw and repaired one...and they did not reset the tire pressure.

Wa
Review №28

Welcoming,gracious,and inviting

An
Review №29

They were great! Even gave me a ride home & picked me up after my vehicle was ready.

je
Review №30

I would not recommend this place. I went in for an alignment they only aligned the front end and then they told me that I needed $2400 worth of work. My car is only a 2018 so I got it looked at by someone I trusted and they said I didnt need a majority of that work. And they returned the car to me with grease all over my steering wheel and shifter.

Ro
Review №31

These guys are the best ! Sam and his crew do very nice work at a reasonable price. My go too from this point on

ki
Review №32

They havent screwed me yet.🥇😁

lo
Review №33

Not a very good place went there to get wheelalignment they told me I needed $2000 worth of parts Went the next day to a wheel alignment shop and got my wheel alignment and they toll me I didn’t need all those parts

Sh
Review №34

Nick took care of me I recommend

Th
Review №35

Good care with my car come see Kamal

Ra
Review №36

I almost gave up on these guys because I went in three times and got the run around. They told me times and didnt meet me there on time. They finally got me in and got my light changed super quickly. They also fixed my flat for free. Will return since they turned out to be nice.

Da
Review №37

Great Place...Goodyear is friendly, professional, and knowledgeable. Exceptally Customer service!

Lu
Review №38

These guys are always packed, but for good reason. Even with that they got my car in and were working on it in an hour tops. They gave me a great deal on tires for my car.

Me
Review №39

They will take your money and not fix what you asked them to fix. And come up with something else that you dont even need on your vehicle. NEVER EVER TAKE YOUR CAR YO THIS PLACE I SWEAR YOU WILL BE DISAPPOINTED!!

da
Review №40

A ok. Nick got me taken care of.

An
Review №41

Nick looked out for me come see him

Ka
Review №42

Ladies, Nick is the guy I talk to about tires he got me togetherThanks, Nick

Sa
Review №43

The workers here are phenomenal. They’re very friendly. They make sure they take care of everything so I don’t have to worry about more issues . Very honest people!

So
Review №44

Theyre really quick, this is my second time I took my car to look at. I appreciate them for giving me a discount when I realized that I didnt have the exact amount of money to pay for when they placed a new alternator in my vehicle. Great work

Ja
Review №45

Good people, good work all the time never had a bad experience here either, the staff is always polite even when customers are rude and nasty or just have bad attitudes in general, I’ve personally witnessed people being rude while I was getting my truck serviced and the staff remained calm throughout the ordeal. Also If they recommend something you should do it not wait a month and you have another issue unrelated to what they serviced and then wanna come here and write a bad review. If u want done right this is 1 place u can trust

Mo
Review №46

Great customer service. Allen helped me out with my daughters ford fusion. She drove it back to college and had no problems. Thank you very much Allen. Keep up the good work.

Ke
Review №47

Was told i would have to leave .y car for a car balance

La
Review №48

Took them three times to get it right but they kept trying til they got it

Ka
Review №49

You gotta meet sam great person very professional

Po
Review №50

The staff was friendly and they got my oil leak fixed in a few hours. The only reason I didnt give five stars is because the initial quote on the work was way too high and even though I was able to talk him down to a little more decent price (which was still too much for the work) I wish the price haggling wouldnt have been necessary. I am a woman so most places assume I dont know anything about cars but my dad owns an auto repair shop back in Texas which I grew up helping in, so I know what auto repair costs should be even if I dont look like I do. Other than that like I said it was a good experience with a few hiccups.

D
Review №51

Very poor service

Al
Review №52

Best customer service I’ve experienced from an auto place. I was literally treated like family. And they were so fast!! I really appreciated that the mechanics let me look at my car and showed me exactly what was wrong with it- so I know I’m not being taken for a ride (at least not financially). Overall, fantastic- Highly reccomend.

Ge
Review №53

Best Shop On The Eastside!! Guys always get me together and are very professional and quick! Need a fix, dont waste anytime and hit these guys up!!👍👍

Me
Review №54

Dave and Brian no longer own the business. I wanted to see if the service was still the same so I decided to give them a shot. I dealt with Allan and I have to say the customer service is just as could and possible better than before. They are extremely professional and do an outstanding job. I also checked with various shops in my area how much work would cost and GOODYEAR Kelly came in about 1/2 of what other places wanted to charge. If you are looking for work done on your car at a good price you will not be disappointed with GOODYEAR Kelly Car Care.I have been bringing my cars here for the past 15 years. Dave and Brian do an outstanding job every time. They quickly diagnose the problem and the cost to repair the problem. I use to live 2 streets from their shop but now live 30 minutes away and I still take my cars to be serviced by them. If youre looking for honest and dependable work look no further than Handlon Brothers!

Ko
Review №55

I love going to Kelly Auto Care. As soon as something feels a little off I call and they tell me to bring it right in they scan it find the problem and give me a low price. Every time I go in I work with Allen Sam and Mike. They are like big brothers when it comes down to my car. I recommend people to take their car to them if they have any problem.

Fa
Review №56

My God my experience was something i have never experienced they ✔ and put air in my tires fee i was about to ask what my bill was he said you its fee mam i couldnt believe it and they treat you like a family thanks guys keep uo the good work God blessed u

Ti
Review №57

They was very quick and new what they was doing and took there time to explain what was going on with my van thank u guys a lot I will be back just with a better vehicle like an svu, lol

lo
Review №58

Great all staff was very nice and courteous they keep you i formed about your car status and try to advise you of what to do best in making a decision about your vehicle they are also very professional love those guys will refer all friends and family thanks guys im very happy customer

Ta
Review №59

When i tell you they are THE BEST🙌🙌...the service there is GREAT 👍 an AWESOME staff i cant express that enough...very affordable they dont try to get over on anyone...they will ALWAYS have my service ..very nice and will explain everything to you step by step...🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟they get more then 5 🌟 s from me...ABSOLUTELY THE BEST AUTO CARE PLACE☝☝☝☝☝☝

An
Review №60

Beautiful place always taking care of mine and all my family members cars would recommend this place to everyone thanks guys wonderful service

Ze
Review №61

Best in the business thank you guys over at kelly care saved me a lot of money about 400 dollars cheaper than belle tire

Mi
Review №62

They have done wheel bearings/ brakes/ tune ups on both me and my family members cars. they are the best repair shop i have been too, have been looking for a go to place for a really long time. samuel and allen really do there best to make sure the job is done correctly the first time and stay on top of there mechanics to make sure they have all the right tools to get the job done. thank you everyone at kelly car care

St
Review №63

Great service Andrew is the best salesmen I ever dealt with.My car was done quick and professionally.

Ni
Review №64

Youre my number one place for car needs. its almost as if there is no other cars there because your first priority in and out with cars in the stall being worked on, their really great theyre good at what they do very professional straight to the point dealing with ALL car needs

Bo
Review №65

Excellent service and great prices they service all my cars thank you samuel and andrew

Mi
Review №66

Allen was very helpful and supportive he really helped me in a situation I was in I APPRECIATE HIMSHOUTOUT TO ALLEN ⁉️

Ha
Review №67

Very professional, alignment is spot on. Thanks guys you rock!

Jo
Review №68

Great place for all your auto repair needs thanks Samuel

al
Review №69

Professional service, gave me a good deal

La
Review №70

The Good people there helped me get my car up n running when my igniton took a sh!t. Needless to say they worked with me even though I was struggling to pay

ال
Review №71

Thank you for everything guys will definitely be back!

Ad
Review №72

Good serviceCool peopleU can trust them to fix your car depends on my experience there .Thx guys.

Si
Review №73

Awesome staff and great service thanks for all your help Kelly car care

Tr
Review №74

Good service all the time from ray and brain!

Mi
Review №75

I appreciated the service and the customer service was very important.

Ge
Review №76

Best shop ive ever been too, great prices and very honest people!

Ja
Review №77

I took my car in a few days ago due to the service engine soon light coming on that morning and a loud noise whenever the vehicle is in motion. I called spoke with Brian who advised to bring it by for a look free of charge. Turns out I needed a oxygen sensor and one of the wheel bearings replaced. Things seems ok until, I picked up my car and noticed a squealing noise not as loud as when it was first brought in. A call was placed and I went back and one of the mechanics rode in the car with me to try to hear what was going on which the guy concluded was probably the rear brakes. Returned to the shop and that was it; no Hey, lets take a look to make sure things are good or lets set up when you can have this looked at if not today. So, the next morning I brought it back after calling and speaking with Brian to relay my concern and even asked if the shop offers a full inspection and if so, how much. Not only was I getting frustrated but being spoken to in a condescending manner much less talking over me is unacceptable. Given that payment was made for services and yet it comes across as an inconvenience to answer questions much less correctly ascertain the issue . I dont know how the hell Brian could state it is possibly brake dust on the rear just by simply getting on the ground with a light and looking at the backside of the tires. That was it as I shouldnt have to suggest or ask for next steps even if the pedal is good and the car brakes with no other issues. Being this was a first time experience, I initially hoped this would be my go to place to for preventative maintenance but Ill continue to look elsewhere because this business has lost future support from me.

Ki
Review №78

Great service at a great price

Ke
Review №79

Tried to scam me

OM
Review №80

Very great service thanks for all the help

Su
Review №81

Professional shop and good prices. Thank you

Li
Review №82

They are to high and you have to come back

wh
Review №83

Best place to ever get your car fixed nice amazing employees

CO
Review №84

Thanks for solving the issue that I had.

Sy
Review №85

Very courteous

SI
Review №86

Great service

DA
Review №87

Best prices on tires, beat discounts price

Ca
Review №88

Very great service Andrew is a great salesman and a very reasonable guy.

Ja
Review №89

The customer service was great!!!

EM
Review №90

Not Satisfied

He
Review №91

Rip off

De
Review №92

Thanks for the great service everytime

Mi
Review №93

Had to go back a couple of times.

Sh
Review №94

I know this company for over 20 years.Very knowledgeable and helpful. Definitely recommend.

Sa
Review №95

Great service taken care of very well

Ch
Review №96

I went here to get a overall inspection on my truck, when I got the truck back the battery kept dying. An issue that I wasn’t having before they got my truck and they also didn’t do the overall inspection!

A’
Review №97

Great service, very kind staff!

AA
Review №98

Professional people and they work with you paid half of what other shop wanted me to pay

Ja
Review №99

A little over priced but quick on the job

Ma
Review №100

Greatly appreciate your services

Information
52 Photos
100 Comments
4.3 Rating
  • Address:19860 Kelly Rd, Harper Woods, MI 48225, United States
  • Site:https://kelly-car-care.business.site/?utm_source=gmb&utm_medium=referral
  • Phone:+1 313-527-9500
Categories
  • Auto body shop
  • Auto repair shop
  • Brake shop
  • Tire shop
  • Towing service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
  • Wheelchair accessible restroom:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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