Customer service representative Mr. George Castillo was very helpful and supportive. I presented invoice showing I paid for the new car battery 2 years ago and the manufacturers warranty was honored. George took care of everything and the brand new battery was installed to my Toyota Corolla in 15 minutes !. I am very satisfied and I will come here again for oil changes and to install new tires

There new Master mechanic (Philip) is amazing 🤩 went to so many other mechanic’s and they could never fix my car right at all. As soon as I told him The issue I was having he diagnosed my car and fixed it right the first time I’m so happy, I will never go anywhere else Thank u (Philip).

Kenneth was my assistant agent and he help me and give me all time and answers I ask this please is EXELENT if you are looking for tires, brakes and many other auto parts and repair .100% I came back for my car repairs

Bought a tire there for my sons gf. The main site has gone out of business but is in the process of being replaced. The service area is still open though so we were able to get a tire. The service was fast and friendly!

Excellent service, excellent price on tires and supreme knowledge. If they don’t have it in stock, they’ll tell you which pep boys to go to. Job was done in under an hour, you can’t beat that. Highly recommend.

Retail part is completely blocked off. No explanations given. I couldnt buy what I needed. Its a never go back

Great place to get Car, and Van, service, and Maintenance. Pleasant atmosphere. Sometimes you have to wait, but that depends on how busy on the day you visit. Repairs, and Tools, and Parts available in-store.

Called to ask if I can bring my car in at 2 pm on a Tuesday to check my Abs sensor. Staff member said yes so I went upon arriving I was told that they only have 2 mechanics working so they couldnt do it. So I asked why did someone tell me yes on the phone got no answer. After I asked if I could make an appointment was told by the main mechanic that it is best just to show up any day before 8 a.m. that my car would be first in first out. I Did that on a Saturday waited 4 hours to be told that it was going to be another hour until they can check my Abs computer system. Asked them why was it taking so long since there was only 1 person in front of me. Was told they had appointments and only 3 mechanics. It seems like you lack mechanics how about hire more people and stop taking appointments if your going to have your customers wait almost 4 hours for simply jobs. Ended up leaving without getting anything done because waiting 5 hours these people dont deserve my money. Never going to another Pep boys again in my life.

Literally the worst experience i have ever witnessed at mechanics shop. The date was 7-16-2021 My friend took her car there, first they said it would be an hour before they could look at the car. After 4 hours they never touched the car. Then proceeded to have one manager state the cost would be 1300, and they could start right away, then told they dont have the part, then this happened back and forth. They then after 2 more hours of 3 people telling us 3 different things. They offered to help get us a rental car, only to send us a lyft to a enterprise that had no idea we were coming and had no cars. From which time we were stranded a couple miles from pep boys. We had to walk a mile to get a car from Hertz rental. To make matters worse thay had offered her a 20% discount they did not honor when she went to get the car. To top it off the work was very sub par and they broke her door handle. The car now also makes a weird noise in the rear. Do yourself a favor. Never go here and never let your friends go either.

Nice staff. Well stocked. They all sell different brands. Basically there all the same.

God awful is my honest review. Brought my ranger in for a quick fix, next thing you know its a couple more things. Ok. within 1 week check engine comes back on, bring it back, oh we need more parts, itll be ready tomorrow. four days later i get it back...within 1 day check engine back on. theyre terrible. absolutely terrible and dont try to make it right

Came here for a flat repair in a company vehicle tire had not been driven on flat and was repairable, tech and service manager lied about tread depth so enterprise fleet would buy 4 new tires.they Also just went ahead and sold 4 wheel brakes. Service manager never spoke to us about any additional work before just doing it, waited here for over 4 hours for tires and brakes that were not needed

Everything has changed since I was there to have my van fixed and they no longer have the Rewards card system, but I still like the convenience that I can still walk to the place despite the fact its a long walk from my house off Moonachie Ave in Moonachie and still have pretty good deals on a lot of stuff

This place is terrible at keeping appointments. Made a 2:30 appointment for an oil change and to get a bolt in my exhaust that they just installed 2 weeks ago and it’s falling off. . Got there at 2:15. At 3:50 they still didn’t take my car. Was told it would be a longer wait. I was told to come back on Sunday and the service would be taken care of. Ok I make a 12:30 appointment on Sunday. At 12 I get a phone call telling me they are crowded because 2 mechanics took off and my 15 minute oil change may not even be finished today if I leave the car all day. Really? Drove to Valvoline and was in and out within 30 minutes.So the exhaust they installed was falling off and they couldn’t keep an appointment. STAY AWAY!!!The one positive was the manager was nice.

They are great. Sorry that the parts section is going out of business tho.

Love their selection. Much better than competitors. Only wish their location was closer.

Always the service and treatment on the store is been amazing but I took my nephews Civic for OIL change they told me 1/2 hour wait it was fine ..well it took 1 1/2 hour wait then my nephew tell me he hear something under the car driving in highway well the engine shield goes underneath was loose didnt put it the right way ..so I guess no more engine oil change in there

Had 4 tires installed they broke a tpms sensor and told me the car was already like that when it wasn’t never coming back here again will be getting a lawyer

Very convenient and loyal to regular customers.

Worst customer service for service. Ive never had this bad service. I highly dont recommend this place. No care for their customers. Had my car serviced here and still hasnt got done for 2 weeks. Every time I called for status update they gave me the same excuse, they cant get the part, they have been trying to contact a specific location for my Part but cant get in contact with the location. I called the location my self and was able to talk to them and said they have my part but waiting for pepboys to pick up my part. What kind of service is this that the customer has to do the job that they supposed to be doing. The worse

Ordered tires on Amazon. Got them delivered to this location. When arrived to the installation they couldn’t (wouldn’t) find my tires. Made me wait for over an hour and not even look for anything. Asked to pay more money! In the end no tires got installed even though they are there and I already paid for the installation. Horrible customer service. Never pick up the phone! Definitely don’t order anything from Amazon they don’t want to work with them!! Bad experience. Thumbs down!

Bad service, made an appointment, then had to wait 2 hr

Tire replace and oil changed in an hour and a half. Was able to use coupon good deal.

Better than other pepboys locations

Left my truck outside, no battery charge, open.

I have been a customer there for about 5 years now and service has really gone downhill. Repairs always take much longer than estimated and twice I have had to go back because they installed defective parts.

I love this place. Theres an auto technician there, Billy, who has been beyond helpful. He caught major problems my cars were gonna have before they became major issues. Its like a free check-up on the car. He focuses on the stuff that you may have missed and should take care of, which Im sure saved me some major repairs. My dad is a mechanic and he also likes what I say about this place. Definitely plan on going back for everything!

They are very helpful and extremely knowledgeable . Thank you billy and hugo for being so productive and professional..

Very helpful in making sure that you get the right parts

Excellent service

I would have given them ZERO stars, but I don’t have the option of doing that when leaving a review-purchased a “lifetime” wheel alignment @ the Pine Brook store I called first to make sure that they were capable of doing an alignment on my particular car - supposedly they could so I left my car all day for the PB store to do the alignment- picked my car up after hoursThe alignment wasn’t not done properly and she was pulling to the left- Freshly detailed car had greasy finger prints all over (white car) Clearly They are NOT capable....but no worries, With the “lifetime alignment” I’ll bring her to another facility....which I did -today. Again left the car & told them to take their time - get a call back A few hours later that the Alignment was fixed (cool!) BUT the issue was the left control arm But it’s all taken care of and is is all set... get a copy of the invoice e-mailed with this:General CommentsCustomer Declined: $225.73 x 1 1455179 Moog Control Arm w/Ball JointCustomer Declined: $225.73 x 1 1455186 Moog Control Arm w/Ball JointCustomer Declined: $49.74 x 1 9690163 PEPGUARD LIMITED EXTENDED LABOR WARRANTYCustomer Declined: $146.30 x 2 8582609 Remove & Replace F Control Arm - One SidThis is where they totally lost me -#1) They told me that it was all set and “fixed” I wasn’t told that any of those things were needed to correct the alignment#2) FALSIFYING DOCUMENTS - nothing is wrong with the car - I just had a full inspection at the dealer and the Pine Brook store had no knowledge of the car needing anything additional to correct the situation - I told the manager to remove the comments and he said that he couldn’tThey are clearly trying to void the “ lifetime alignment “#3) the ASSISTANT manager told me that he was THE MANAGER till I pressed him to talk to “his manager”& They don’t know who their area director is or his phone number

Overal experience was ok. It was a long wait but totally understandable. Mechanical auto automotive work cant be rushed, to have lives at risk.. I would recommend just be prepared to spend sometime for your service to be completed..

Hugo is very helpful. Came in for an oil change and it was done as the dealer recommended. Great service

Unlike Mavis, they dont try to rip you off.

Scum works here. Dont waste your money on them or your time.

Place isn’t even open for customers to shop in the store. Ridiculous

Took them 4 hours to change 2 tires. The sales associate initially told me it would only be an hour (yeah right), I went to my friends office and waited 3 hours for them to call me back. I called them back after waiting, and they said another 30 minutes, I returned to the store and waited another hour until they finished. At the end I asked the associate for a discount regarding the amount of time the service took and them lying about the time required, he said well see if I feel like it. He offered $5 off, I told him to get the manager, the manger came and gave half off for the service about $20 (service was about $40 total). Moral of the review: It shouldnt take 4 hours to change 2 tires, be honest about the service time required, and well see if I feel like it is not a good response to a customer..

I had called Yesterday to make an appointment for today, my check engine light is on and had explained this to pepboys.I purchased my car recently through Carvana and I’m still in the 7 day test trial. So Carvana and Silverrock insurance are responsible for handling this. So I went in and they told me I need to come back the next because they need a full day in order to get in touch with silverrock, etc... my car has its check engine light on I don’t exactly have the luxury of driving around more than I should be. This all could’ve been avoided if they just told me to bring it in on a morning instead of making me drive there for my 4 pm appointment to then notify me they need a full day. Very unprofessional and dissatisfied with my experience there will look elsewhere to fix my car.

This place is a joke this is the second time i came here and they make me wait over an hour just to take my car inside the shop. Never comimg back here again never!

The website says there open until 8pm and I showed up at 6:52 pm and there closed

I did radiator flush on sun 1/22 Monday i drove the car and heard a loud thumping sound all of a sudden I immediately brought it to PB HHN. The strut had just ruptured so they gave me a price of 1,000$ for 2 struts which is an astronomical figure to repair I actually thought the coils were included but Mgr came back with 400$ labor charge. My reg mechanic is doing it for 400$ i went to PB cause I went to Walmart and figure maybe it was their negligence so should fix it. I had food in the car but thank god itt was cold Monday 1/21. I decided to leave when i realized people were trying to capitalize on my situation. So the labor was the whole job in another place unbelievable

I had a horrible experience, they literally broke all my tire pressure sensors and tried to claim it was broken before. The manager does not know anything or run anything, I paid more money than going to a another tire shop. Then when I went to a different tire shop they told me the wheel alignment and tire balance was done wrong!!! Save your money and go somewhere else!!

VERY GOOD THEY HELP RIGHT A WAY WITH MY PROBLEM.

I came in and placed an order yesterday for today for brake pads and rotors. Was given a call that my order is ready then once I was there I was told the brake pads that I physically saw the day before were unavailable in that store but the ones double the price were there ... right .. The manager was really nice the day I came in not really sure what happened here with the employee the day after but definitely going to return the rotors, up selling is fine and everything but you should never force it. I saw the break pads myself I know they sell them . When I called the girl told me maybe somebody moved them ... what? Upset about the whole ordeal won’t recommend this place to anyone after this experience.

Worst ever they have the worst mechanics in history I told them my issue with my car they said nothing wrong with it once I leave the lot I’m stuck on the highway waiting for tow truck smh never coming back

Very good service. This is the only auto repair shop that I trust around here. I actually had these guys redo tire/wheel balancing that I did earlier at my local shop. Word of advice: make yourself an appointment online and the wait will be much shorter. Thank you.

Excellent service and staff is very professional. Had an appointment and brought my car at the scheduled time the car was pulled right in and services were rendered in a timely fashion. Travis was a pleasure to deal with and was able to explain other things that may need attention in the future. Overall great place and friendly staff. I will be recommending this location to friends and colleagues.

I dropped my truck off to have tires and a new wheel installed. Never received a call that it was doneCalled at 630 but they were closed. Ride to the store only to see my truck in the spot where i park it with 800+ dollars of tires sitting in the back. This store is on a major highway. Terrible place.

I showed to this location 15 minutes before closing and I needed a bulb in my headlight changed desperately. The assistant manager Gabriel was more than happy to assist me. He was friendly, pleasant and knowledgeable. I was really pleased with the service and would definitely go back!

Worst service, they are not knowledgeable at all!!!!!! I will not recommend this place.

Tried to get a little water to put in the engine after the brakes got done and the How was that they had would not put out water and apparently this is the only auto service center that doesn’t have a job to put water in. I think they just didn’t want to put the water in when the manager came that’s week garbage service center customer service

If you need auto parts or fluids, this place has them.

Definitely the best service anyone can get. They were extremely nice and helpful. I will be coming here for any car problem I may have in the future. Highly recommend this location!

Read till endLet me just say that the parts employees are great, the manager was very helpful, kind and really cares about the customers,service however was awful, it’s like they don’t want to be there, had my car in for new tires and not only didn’t they balance the wheels correctly, they damaged my rim. After 2 hours of going back and fourth they stillRefuse to take responsibility. I came to pepboys trusting them that my car would be handled with best care and was clearly not the case. Also they have the the waiting room window closed from looking in to the shop, I’ve been to many pepboys and that was a first, and I had to return to get my wheels balanced a few days later after it appeared to shake after 50 mph, after waiting, they told me they balanced all 4 but saw the tech only balance 2, said that they were good, when I drove off it was STILL shaking. Took my car to the dealer the next day and had it done correctly, I would not recommend the auto service department.

If you want to waste your time and money, come to here.-I changed my all 4 wheels --> put a wrong tire, which was even cheaper than what I paid for. No apology and had to come next day and wait 1 hour and 30min just to replace to One correct tire.-Got low tire pressure less than a month from the purchase of the new tires--> the mechanic said why you had a different air pressure on all 4 wheels. I told him that you guys replaced my wheels and put air in the tires. I never had this low tire pressure problem with previous tires for 2 years and half.-Got nail on my tire and had to replace spare tire with a new one --> Took 2 hours and 15min to replace one spare tire to one new tire. Was the store busy? only 3 waiters and among them I came first. But the other waiter was fighting with pep boys people bc Pep boys people tried to do extra things and charge more for the customers car and pep boys people mixed English and Spanish and they thought the customer would not understand Spanish but the customer understood and the fight began. They came 30mins later than me, but fought and got a better price and got it done earlier than me. I guess if you are being quiet and nice, Pep boys just have you wait longer and dont care.

My front brakes and rotors went out yesterday while I was in Newark for a concert, and because of that I was under a huge time crunch. Ariel at this pepboys worked with me to get this all replaced while I was at the concert, and then left my car safely so that I could pick it up after hours. He also worked with me so that I could pay over the phone. Thank you so much for working with my crazy schedule yesterday and making sure I could get home safe!!

Horrible wait time. They have told me their availability and I made the appointment based on it. One hour has passed already and still waiting horrible management. Don’t know the service quality yet but I couldn’t wait to review this terrible place.

Honestly this place is truly amazing. They’re customer service is just out of this world especially gentleman named Victor. He did an amazing job he was truly outstanding very accommodating and helpful also was very sincere on telling me what I needed and what route was the best route to go I got 4 brand new tires for an amazing price I will definitely be coming back Victor was great and extremely helpful thanks soo much pep boys.

Didnt know it closed so early at 6pm. But someone did help me when I got there at 6:05pm.

It was good very friendly employees and staff nice place

Excellent service on Hasbrouck high location

Good mechanics. Very honest and straight to the point. Do not force unnecessary repairs. Always my go to.

Very friendly staff. They took discounts off of my service without me asking which, to me, makes them trustworthy

They changed my cars oil in 5 minutes, changed my cabin filter without my consent (I had to pay) and I just feel in my gut that ***something is really wrong*** about this whole oil change!!!!

The Guys at this particular Pep Boys tried super hard to find a way to do the work that was needed and still accommodate my limited funds, Im grateful.

Great shop. Friendly and knowledgeable staffs.

Bought tires there w/ road hazard plan had an issue with 1 tire that required 4 trips to the shop. the tire they repaired looked different as it had more wear & less tread. they finally decided that we didnt do anything shady & replaced bad tire. was close to contacting corporate office but decided they honored the hazard plan

Don’t never ever come to this location unless you want to die! Here is my story:I had a nail in my tire one day, and I told the customer service rep that the where the nail was. After one hour wait, he came back says everything is good. Then I had to walk into there shop to show them where is the nail. After 20 minutes, they told me nail was removed, but it didn’t go through. Ok, then I left the shop. After about 3 weeks, I did my brake service. And I found the wheel lug nuts on that tire wasn’t tightened at all!!!!! It can be easily removed without breaker bar.

Great place for anything car related. Prices are much better than advanced and AutoZone. You can also place orders online for store pickup which is very convenient. Staff is friendly and helpful

Every single person who I encountered at this location was either incompetent, deceitful, or both. I was lied to about wait times, prices, condition of my vehicle. Services were performed on my vehicle which were not authorized by me. I had to come back the following day to rectify an issue which was not there when I initially dropped off the vehicle.Ive heard horror stories about this location but never would have guessed the type of operation that they are running. 0 stars. Stay away.

Very unhappy with the costumer service, they made me wait all day for approval from fleet and happened to find out they they made a mistake on their end, went in at 8:00 am and nothing was done till 2 pm, I used to send my work van and personal car here for service . This will be the last time . Costumer service 0, and communication 0 .

2/8/19 Went to Pep boys for the first time to get an oil change.. what a mistake.. as I was driving home I can hear a noise coming from my car than something was dragging. Not sure what it was so I continue to drive. when I came to a stop to back up something fell off my car.. place it in park and notice fluid coming from the engine of my car.. there’s a popping noise and now the engine is rattling.. now I have to cancel my plans and drive back to pep boys so they can find out what went wrong.. this is such an inconvenience... this will be the last time I ever come to pep boys for any services

Did vehicle inspection from pepboyz before buying Honda Accord, Billy gave me detailed report and analysis it helped a lot to take the decision to buy new car.

Pep boys Hasbrouck Heights is my GO TO shop for all the vehicles in my fleet (Limo Company), everybody from service department, parts and commercial are excellent! Customer service is on point and Im very happy that Victor and Cesar always take care of me as if I was the only customer in the shop. Keep up the good work!!

The best person to talk to is Cesar(manager), I think he has more knowledge then the dealers. He also has the best knowledgeable Techs working the, especially Rob. I NOT only take my car there, but my wifes car, and now almost my whole family goes there, and its a big family. Very TRUSTWORTHY staff.

My experience was OK with them. Some delay with time in and time out in reasonable amount. Quality of service was good enough - oil change was done, but service due light reset they were not able to do.So if you do not expect premium service or get it done very fast - they are good. I would say average impression and experience. Prices are good as well. I may go there again for next repairs.

Great customer service!! I have 3 local PEP BOYS to choose from and like this one the most. It is smaller than the Hackensack location, but the stzff is much friendlier. I would reccommend eitherlocztion, but if you have a choice, pick Hzsbrouk Heights.

Worst experience ever victor should be replaced went there for my 3 o’clock app arrived early was seen by victor and waited almost hour when someone else came after me and immediately was taken in for the same service.. I went back to the counter with no one in sight waited for maybe a minute until someone said are you being help sir and responded what’s the holdup for the oil change victor never put the work order in and my keys still laying on the counter I just asked for my keys and left favoriting the other customers for some reason....the someone came in for the same service and immediately went on the lift go figure this place isn’t ran properly no ones never in site gotta question there credibility the only thing I wanted was an oil change simple....never again not this pep Boys wow

I only previously trusted a family member mechanic to work on my vehicle. After having Cesar (manager) working on my vehicle, I havent gone back to anyone else. Your car will be treated as if its his car. Its hard to find someone who will tell you what is required/suggested and not to lie to you in an industry that its so easy to suggest things, to inflate your bill. Due to Cesars honesty and commitment to excellence, I have had him work on my vehicle for the last few years, Ive had other make and female friends go to him. Many told me, wow, I didnt get that, your car is too dangerous to drive BS that many shops try to do, to get the work and drain ones pocket. Ive even done things that he recommended I do just because I know he was being honest and told me that it wasnt immediately necessary but that would need to be addressed. In a world of management forcing sales/profits over a true great customer service experience, its great that Cesar knows how to tell you the true story while staying aligned with company goals. Ive had many friends tell me that hes their mechanic too now. Cesar must own stock in the company because the way he and his team run things, it looks like they really care their customers!

Great place to fix your car and... if you are looking for car tires and you know just little or nothing about it please do your self a favor and ask for Francis de expert all about cars especially a genius in cars tires.He will find the right vocabulary to explain and make you understand what need to be done to you car.

This is the second Pep Boys where Ive shopped, walked to the counter, stood there for 10 mins got frustrated and left, all while the employee sits on his phone. Ive had a good experience at the tire store there. So they get a star.

What I dont like is the rate per hour these guys get. Upwards of 150.00On the upside..the service is good. Work is equally as good.

Very good customer service . Thank you miss .... .? Jan 05 2020 .

Ariel was my service advisor and William was my mechanic. They were very knowledgable and they did a great job.Thank you for all your help and great service.

Total ripoff joint. I was questioning their prices when I got my oil changed there then when I had an issue with my wipers something didnt feel right. They charged me $50 to look at what was wrong. Doesnt seem that bad until you realize I could see them from the waiting room and know that that charge was for a total of 10 to 15 minutes of work. THEN they cam back saying they dont have the parts and that to fix it I would have to pay around $500 more. Part of that assessment was that the wiper motors needed to be replaced. I stepped back and did some research. Ultimately for around $80 in parts I did it myself after a YouTube lesson on how to change out the assembly. The motors ... just fine so they totally lied about that. No way will I ever set foot in that store again. Impossible to prove but it feels like the manager has to be in on the idea of telling people to replace parts that dont need it. Why would a regular service guy come up with that?

Professional, friendly, knowledgeable, honest, and great price. Thats a tough combination to find, Ill definitely be returning for the majority of my services and parts needs. Scheduling there is quite unusual, but they have Saturday and Sunday full service hours, which is AWESOME and makes up for the scheduling issue. I would recommend them for most any service.

Whenever I have something to be fixed on my car I go to Pepboys HH and was very satisfied. A couple of days ago I went there to fix my car which didnt start and has battery light on the dashboard. They changed the alternator and battery and I thought that was it but then they approached me and told I have to replace the water pump too. As my car was not drivable I have no choice to look for another shop so I let them fixed it to the tune of 1400$, well they refunded the battery cost as its under warranty but I still find it very expensive. My car is just corolla and I guess wont require much labor compared to other high end cars. Even the parts are expensive. Im not gonna come back.Previous review - a year ago_______________________I had my battery replaced last week. Nice staff, the customer service guy Ariel was helpful and friendly. Good job!

I have been a customer of the pepboy for more than 15 years always a great deal and awesome management up front to take care of the people who come in for service. My hats off to Victor and Paul great job.

I make appointment to changing oil as same time . Was staying 2 hour for job need 20 mins only.Should be committed with appointment instructionsNever come back.

Never had a problem there... Probably the best Pepboys in the area.

Thank you! Thank you! Thank you!I went to PEP Boys on Route 17 in Hasbrouck Heights, NJ to get a backup camera installed in my car. They did not have what I wanted, so they told me go online, find what I want and purchase it, and then call for an appointment and they would instal it. So, I got home, went online and ordered one that fit my needs.When I got the backup camera I called the store and made an appointment. I had to cancel the appointment because the day I was supposed to get the installation done I was having a job interview. No problem to cancel. They told me call back and make a new appointment, ...and good luck on the interview! (Really? They dont know me. WOW!) Had the interview, called to see if they had anything that day, and they come on over. The person who was going to do the installation came up to me while I was in the waiting area. He told me that the camera I had purchased would have to cause them to drill the back of the car. He told me I dont want to do that because when I sell the car there will be a big hole in the rear of the car. Then, and this blew me away, he said he went onto the website of the company I got the backup camera from. They make a camera that gets screwed onto the license pate.I just got back from having the hole kit and caboodle installed. What a pleasure. Definitely a place to go if you need to have work done on your car. Clean, courteous, and they do the job right.

I recently had a flat tire and it was repaired by Bill. The service he provided was excellent and explained everything he did to service my car. If you need a flat tire repaired, ask for it to be repaired by Bill. He is great. Highly recommended!

Nice people a large variety of items prices could be a little better

Friendly people, good service. Big parking lot, not usually crowded. Pretty big place too so they must stock a lot of parts. Also, great location, hard to miss it.

Went in for an oil change. Was provided an estimate of 1 hour. But the whole process took about 2 hours. Manager apologized for the delay and provided the service for free.Staff was courteous. Will recommend and go again for the next service

Quick friendly service. Travis was able to get me in when the place was swamped due to snow. Kudos to the team!

Terrible service. Had an appointment set on Monday night for 4 tire installation. Dropped my car off half hour early. Told me to come back 2 hours later. Came back 2 hours later,was told another 20-30 minutes. Came back after 30 minutes,was told sorry another 30-45 minutes its been over 45 minutes... Terrible customer service. No point in making an appointment

Very attentive, helpful staff along with the best prices in the business and service bays to gix your vehicle whether a battery or tires same day.. I actually had a full set of tires replaced an hour before close and they did it enthusiastically. Good business because they have good prices, great availability of services and most importantly, good people.

1st time at Pep Boys on route 17. The employees were nice and helpful it seemed like the service was quick.On the way home my sister and I noticed that the car ride was a lot smoother and quite than before.

Nice repair facility and product for the car. Their prices are very reasonable if you have account with them. Staff are great and very helpful.