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Outdoor Patio Emporium
311 W 21st St, Hialeah, FL 33010, United States
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Outdoor Patio Emporium
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An
Review №1

They are great and have exclusive items. The sales person is very helpful Recommend 100%

pe
Review №2

Horrible furniture !I broufht a double swing,around 2 1/2 years ago an little by it fell apart. The salesman told me it was weatherproof. they sell this same type of furniture to punta cana,they will last me a lifetime.funny very bad Quality.

Ro
Review №3

Highly recommend the Hialeah store. Great service and a wonderful shopping experience. Thank you George for being so helpful!6 month Update: Changing my review from 5 stars to zero stars if I could! The screws on the rocking chairs we purchased rusted after 6 months. My patio deck is now full of rust. After contacting this establishment several times, they claim to have mailed out replacement aluminum screws which never arrived. Last attempt to contact them, they told us if we were in such hurry to replace the screws we should go to HomeDepot to purchase new ones and then blamed us for not properly maintaining the patio furniture. I have been living in Miami for 27 years and this is the first time I have been told that it is our responsibility to put WD-40 on patio furniture hardware for screws not to rust. You would think such expensive patio furniture should come with aluminum screws built when they were manufactured, especially when they claim their product is top notch. Never again!!!!!

sy
Review №4

Do not buy from this company. Yes, the service was great and the staff took a great deal of their time to answer all questions and concerns. However, the furniture is very low quality. The statements saying that it high quality and can withstand the hot Florida sun is all a lie. My furniture was falling apart within 18 months. I reached out the the salesman, which provided me with contact information for the warehouse... nothing was resolved... its been 3 months and all I have is broken furniture so I lost a few thousand dollars for NOTHING! I found them through OfferUp. DO NOT spend a dime. You will lose your money!!!! The 5 star reviews are all current, but when they turn the corner of 12-18 months, they will not be happy. Such a huge disappointment!

Ca
Review №5

“How hard it is to find outdoor furniture?!”A reoccurring question my wife and I could not find an answer too for over 2 years. This was until I drove right next to a huge delivery truck on the 836-express way on my way home from work. I saw a beautiful, colorful living set and luckily for me this was just a normal evening in Miami around 5 p.m., so I was able to sit in traffic and brose through their website. After slowly falling in love with their unique product and designs I gave the showroom in Hialeah a ring.A gentleman by the name of Jonathan picked up the phone and answered in a very polite manner, after a couple of questions from my end Jonathan effortlessly gave me a quick synopsis of the company and in detail the specs of their products. Soon after we hung up, I received a couple of text messages with the address of the Hialeah showroom and pictures of exactly what my wife and I envisioned for our home. With no plans on stopping anywhere before I got home, I was convinced Outdoor Patio Emporium had my next patio set ready for me.Knowing they did close at 7 pm, I made my way to the showroom anyway just to prove to myself no one had what my family was searching for. Well, that exactly didn’t happen. I was BLOWN away, from the first step into the showroom. I was greeted by my now friend, before sales associate Jonathan. He had to have known I was coming in because he knew exactly who I was when I walked in. He then began to hold normal conversation, which we than discovered we attended the same high school. For a moment, I forgot I was even in a furniture store. After explaining my space and us taking a couple measurements we actually did find the perfect grey wicker with blue cushion set to sit outside of my beautiful home right next to the canal.With no plans on making a purchase, ESPECIALLY a big purchase without my master (beautiful wife), I had to make a family decision. Jonathan mentioned that the company did offer financing. Which can sometimes be skeptical, but it was with Synchrony Financial. A company I had just recently been approved with, from roomstogo. Within minutes I was quickly approved for more than the set was and ended up also finding the perfect size dinning set to match my new living set.Jonathan helped me finalize my purchase and made it a very easy and comfortable process, providing water, assistance, information and overall a great customer service. The next day the warehouse department called me to set up a time and date to the earliest of my convivence. My patio furniture was delivered brand new from boxes to my home within 8 or 9 days. The warehouse guys helped stage my home exactly how I envisioned and it has been looking amazing since that day and I’ve had my furniture for over a year now and couldn’t be more pleased.Thankyou again to the OPE team,Love the Giles family.

Mi
Review №6

Great service! Tiffany was great! Amazing products. Good quality.

Ro
Review №7

I love my furniture I bought from Outdoor Patio on 2016 this gorgeous very unique design that I had not seen anywhere else it still looks great and I am happy to say that I have not had any issues with my set, I did buy a few months ago a set of covers in a different color and thank God its still in stock after two years!! I am very happy with my purchase and when they called me up to ask about my furniture and to write about it I said yes the customer service I received from Tiffany was awesome and I am happy to talk about them!! Everyone that visits my house loves my patio furniture, whenever I want a new look I will visit them again.

Ma
Review №8

Furniture lacked quality and was a very low budget place

Li
Review №9

I have had my dining set for 18 months now and it is in excellent condition! Jonathan was so helpful in ensuring we made the right choice based on quality as well as the price. Would definitely return!

Me
Review №10

Super happy with my purchase! We got an amazing deal for a 7 piece sectional; yay!!!!!! Highly recommended! Come one! Come all!

1
Review №11

Do not buy in this place! It is the worst experience ever, I bought a set of furniture with an umbrella for $ 1000.00 and a month, I had it to returned it,, because it falls apart with a regular day no wind, they brought me another and a month it was worse, I took it back to the store and the manager Johny the worse told me that he has to open few umbrellas to choose one since khaki no longer had more, I did not agree to take another since it would be the same, I asked for my money back and johny came on with a restoking fee which never they told me to charge me, they are thieves, they want to keep peoples money by selling junk furniture that is useless,.They have a seller who sells everything as the best and it turns out that it is all a hoax, I spent More than 5000 in furniture and now we will see how they turn out because I gave them back the umbrella and they still have not returned my money, they are thieves, do not buy there, I do not recommend them.it is so sad to trust people and business and then it turns out to be a big scam.I am not going to stop until I have my money back, I am reporting this issue with BBB, and all the department related with business, they mess with the wrong person.Dont deserve not even one star, This is the kind of business that people get rich by cheating others honest people.

IL
Review №12

This was the worst purchase I have ever made. The owner said the furniture was high quality and was used at all the resorts in Punta Cana. He stated it was high quality material that was exposed to the sun and very durable. Within a few months, the loungers wicker was falling apart. A few weeks later, this is what started happening. Do not purchase anything here. I now have furniture that I cant even repair.

Er
Review №13

This store is amazing!!! Jose help us to pick the best option for our backyard and gave us an awesome price. Also, Tiffany make our financial option so easy to pick and gave us the best deals available. The service, friendliness and familiarity also makes us feel at home with them and eased the hard process of buying furniture. I will recommend this store to all my friends and anyone that reads this review. Thank you Jose and Tiffany!!!

bi
Review №14

We purchased the OPE-3004 dining set in the fall of 2016 along with the large storage bin. Recently, the wicker on the edge of the table and the edges of the storage bin have disintegrated. The entire set is under roof and within a screened pool enclosure and does not get all-day sun. This is definitely not commercial grade materials. Our wicker looks very similar to others who have reported the same problem. And regarding the excuse that is has to be cleaned frequently, this was NEVER mentioned when it was sold to us (at the Orlando store). For the price paid and the claims of durability, this is very disappointing.

Me
Review №15

Love love loved shopping here. Walked in and was greeted by a sales associate who gave my husband and I a quick back story on the furniture and let us know about the quality of each set. I was very impressed and appreciative of his efforts to inform us, the guy jumped on the furniture and even poured water on the cushions to show us what we can expect. After that presentation I Immediately felt excited to start looking for a set we liked. They’re were so many pretty colors and sizes to choose from. But more importantly the pricing was what had me sold before even settling on a set. Very affordable for great looking patio furniture that’d last us a long time. Highly recommend Outdoor Patio Emporium Hialeah location. Ask for Jonathan!

No
Review №16

Definitely speak with Jose, he was a great help! Excellent customer service would go back again. Tiffany at the front desk was very helpful as well she answered all our questions about financing and payment plans. Would highly recommend

Gl
Review №17

Got to agree with him there furniture looks good but they actually sucks. Theyre actually made in China not in any other country like they lead you to believe. While picking up a item Ive seen them fill in the scratch with a marker.The employees are polite. Pedro and Carlos was very helpful. And as for the original owner he should let his wife run it she does a better job.

Na
Review №18

Had a great experience with Johnathan and rest of staff. Helped us work through options for our specific needs and got us the best deal possible. Great patio furniture selection and flexible delivery options. Would recommend to anyone looking to furnish an outdoor space with style.

Ma
Review №19

Love by Key west set it was so easy to assemble and all parts are made of plastic so I don’t have to worry about the water rusting my living set!! So happy with the sales people and the delivery was painless definitely recommend

Mi
Review №20

Great customer service, affordable prices, and huge selection of furniture. Jon was a great help with everything and really followed up with me to make sure my delivery came in on time and made my shopping experience so much easier and actually a pleasure. He did a fantastic job at giving me all the information I’d need on the furniture and was really honest about what products were best for me and my home. Definitely coming here for more after I remodel and expand my backyard!

Ta
Review №21

The customer service was wonderful. I got really reasonable prices for my patio furniture purchase. I definitely would recommend Patio Emporium for your patio needs.

BR
Review №22

Thank you Outdoor Patio Emporium, and Tiffany!! I shopped everywhere for outdoor patio furniture and could not find good quality for a fair price anywhere, including online, until I finally found Outdoor Patio Emporium in Hialeah. They have a great selection all displayed in a nice big warehouse and Tiffany couldnt have made the process any easier, she helped find just the right pieces based on my space and needs, and even threw in some free pillows! The delivery was right on schedule, they set up everything and took away all the packaging, then Tiffany followed up with a phone call to make sure everything went smooth. I highly recommend this place, definitely go see Tiffany if your looking for great service, and high quality outdoor patio furniture at a fair price!

Lu
Review №23

I walked in today without a clear idea of what I wanted in my yard, but I was immediately amazed by the service you guys provide here at outdoor patio emporium. Jose the sales man was very professional, friendly and provided great and un-rushed service throughout our entire conversation. Jose even offered suggestions and ideas to help get the results I wanted (which from experience doesn’t really happen in other stores). Tiffany from the front desk was another employee that went out of her way to make my experience delightful during my visit. She was amicable, quick and precise, providing me with great service the entire time I was there. Your customer service was very admirable and I will definitely be returning in the near future for any of my patio/yard needs.

Mi
Review №24

The young man at this establishment was delightful. He had the knowledge required to sell me just about anything. My experience was so wonderful; I bought more than I originally had planned. I recommend this location because of the knowledge and the attentiveness ofJonathan Gutierrez.

Ni
Review №25

Outdoor Patio Emporium has great patio furniture and they deliver exceptional service to their customers. The employees work accordingly and patiently with their customers. Whatever the customer needs they will assist you immediately. The furniture is durable and very nice. If you like nice patio furniture and exceptional service then Outdoor Patio Emporium is the place for you.

JC
Review №26

I really enjoy my experience in this store. The selection and quality of their products is amazing. Jose was excellent in the service and gave us all the options. And Tiffany help us with the financing options and gotnus approved immediately. I will recommend this store to every looking for patio furniture.

Me
Review №27

Mr Jose Mariño great salesman, very professional, treated me with courtesy. Very polite. For sure my husband and I will be back to purchase more furniture. Thank you so much. Great service😊

zu
Review №28

I went to the Hialeah showroom it looks great was not expecting what was inside!! I bought a living from Jonathan he was courteous and I really enjoyed the experience, the delivery took a little bit but they kept me informed throughout the whole process. I recommend them 100% great prices and unique quality products

As
Review №29

GREAT PLACE!! They have beautiful selections and the furniture quality is great for the price! Jonathan was our associate and he was very knowledgeable and helpful. Will definitely purchase furniture from here again!

Vi
Review №30

I had a great experience buying from here! Beautiful furniture at great prices. Jose was the best, very knowlegeable and Tiffany was very helpful with the finances. Will come back

La
Review №31

Mauricio was very helpful! The new round wicker is sturdy enough to stand on!! The color selections work perfectly with by decor. Offer next day delivery!!

Me
Review №32

Jonathan was super helpful and accommodating. Answered all our questions and gave practical advice. Love their variety of furniture and color options. We will definitely recommend this place to our family and friends.

Do
Review №33

Great service and great selection. 🙂

Am
Review №34

Customer service was amazing! Jose and Tiffany helped me with everything I needed and answered all of my questions. I would definitely recommend this store to anyone looking for patio furniture in the area.

De
Review №35

Open in AppBackDenny J.’s ReviewsOutdoor Patio EmporiumFurniture Stores2 minutes agoFurniture was nice.  Very comfortable.   Cant wait to get it home.  Price was right!  And Mauricio was very professional.

Na
Review №36

The service was impeccable! Such professionalism and I got exactly what I needed. Jose was an excellent salesman and Tiffany answered all my questions! I will definitely be coming back here for my patio needs and reccomend the store for other customers!

Fi
Review №37

Such amazing work! Jose the salesman was extremely helpful and Tiffany was super on point answering any questions I had. Im glad I went with them to get my patio furniture and I would definietly suggest family and friends as well!

Ka
Review №38

Tiffany is a true professional and friendly. i found exactly what I needed. Great prices and quality furniture - cant wait to enjoy it - just the upgrade my balcony needed. thank you!! btw I had no problem finding parking- its a big warehouse type building!

Sh
Review №39

Let me start off with how much I hate shopping, I was greeted by Johnathan at the door, He made me feel welcomed and assured that I’d be taken cared of. He showed me this three piece outdoor set that was not only beautiful but was whithin my budget!Definitely will recommend to all my friends and family.

Ja
Review №40

This place rocks!! Jose, the salesman, was awesome and Tiffany answered all of my financial questions! I would definitely order patio stuff from them in the future!! They’re amazing!

Jo
Review №41

Manny and Jon worked with us to mix and match to find our price point. Furniture looks great and Jons follow up and customer service was excellent. far exceeded my expectations. Ill be back when Im ready for additional furnishings. Will definitely recommend

Ch
Review №42

Tiffany gave me a great service. Undivided attention and very knowledgeable. I would recommend this place.

Er
Review №43

Friendly and knowledge staff, large selection of outdoor furniture. We werent ready for delivery and they offered to store our purchase for up to 90 days. Overall great service!

Al
Review №44

We went in unsure of what we were looking for and came out super happy with our purchase. Jose was a big help and Tiffany made it all really affordable. I’d definitely recommend checking this place out.

Se
Review №45

Great service. Mauricio was excellent and very professional. Definitely will be back!

Ed
Review №46

Went to the Broward/FLL Home Show and saw a few of their displays!! Pretty much fell in love with all of them. Patio furniture is hard to choose because of quality and price. This is by far the best quality at a good price point. Took us a couple days to decide on which items we wanted, as we wanted all of them. Cant imagine what their show rooms are like, must be packed with a lot more amazing stuff!!Tiffany and team were also great to work with. She answered several questions over a few days to help us make the best choice. Very professional and accommodating. My wife had Tiffany creating multiple arrangements to get the idea of our patio and how it will look. Took pictures and measurements even though we took them when we were there. Carlos the delivery guy was awesome too! Very kind and respectful. Love the new set and how it looks!!!Thanks again!!!

Ni
Review №47

Great customer service, was able to find everything that I needed with special help from Jose as a great salesman and Tiffany at the desk who assisted me with any questions that I had. I recommend to many for any outdoor patio needs

Oc
Review №48

Had a great experience with our dining room set 18 months ago that I decided to go in today and purchase another patio set. Mauricio was so helpful in assisting us in choosing the perfect set!

Fl
Review №49

Great furniture at great prices !!! This store is well represented well through the friendly customer service from Jose and the amazing financial assistance from Tiffany that made the process easy to follow. Highly recommended !!

Te
Review №50

Very professional and very nice place. Love all their furniture and coming back for more.

Ve
Review №51

DO NOT PURCHASE PATIO FURNITURE FROM THEM!!! I spent $4000 to furnish my whole yard. The big round bed, two lounge chairs with a table and a sofa set and tables. It is falling apart. Very very very poor quality. I wish I would have known. Furniture looks great in person but very poor quality.

Mi
Review №52

Jose was extremely helpful and knowledgeable answered all my questions. Definitely will be going back highly recommend them

Ch
Review №53

Had a great experience with Jonathan from Outdoor Patio Emporium, helped us find the perfect set we were looking for. Highly recommend

Jo
Review №54

Fell in love with my sectional went back for the lounge chairs. Absolutely love it. Zulma was wonderful very helpful and Carlos delivered my furniture on the same day!!!!

Ta
Review №55

I had a great experience with Tiffany my sales representative she made the process quick and easy the store offered great bundle deals will highly recommend patio furniture here!!

Ba
Review №56

Always a wonderul experience. Great furniture. Mauricio great customer service!!!!

Da
Review №57

Amazing furniture and quality!! Very happy with our purchase. The staff was very helpful and knowledgeable. Manny was amazing!!

AL
Review №58

I bought this dinning table in 2014 and it stills looks NEW!!! I love their products and their customer service my salesman Manny was the best, I look forward to finishing my pool so that I can go back and buy my lounge chaise!

Jo
Review №59

Great prices, affordable and wonderful customer service by Mauricio Prado!!! Will be back!

EV
Review №60

Outstanding customer service, nice place to get furniture of the first qualilty, ill be back there soon to get more furniture,good sellers very kind and elegant,good to enchance the company

ry
Review №61

Well I would to thank you outdoor patio for the best service I love my love seat as well thank you John Gutierrez and jose Marino

Ki
Review №62

I am soooo happy with my canopy bed first thought that I would buy it for the look since it is so elegant but now it is my FAVORITE place to lay down and read its like a small vacation in my backyard!! My sales guy was funny, friendly and I love buying from them they are truly patient even with me and that is not an easy task lol

Er
Review №63

Fantastic customer service Tiffany and sulman were great Explaining everything to us ended up buying a lot more than we went for due to the great price and excellent service

Dy
Review №64

If you need patio furniture, youre better off buying from a big company, not a small company like this. We bought patio furniture from Outdoor Patio Emporium in April 2018 and had to get Miami-Dade County Consumer Protection involved in July because they were supposed to exchange our furniture when we received the wrong one in April and they never had it. This issue was dragging along since April and when we finally went into the store on a Sunday in July, we happen to go when Jonathan wasnt in (which was a big mistake) and ended up having to deal with Manny, the owner of the store, who is a liar and told us he wasnt the owner, but when you look up the business in Sunbiz, hes the owner. Anyhow, Manny doesnt seem to deal well with women, he got offended that a woman was demanding with him and refused to continue to do business with us. He said hed rather give us a refund and that their company would be by during the week to pick up the furniture. We took his word for it. When the delivery guys arrived, they started taking pictures and sending them to the crooked owner and he immediately called them and said he wouldnt be taking the furniture back because we had destroyed it. I stood next to the driver as he told the owner, Manny, that the furniture was in good condition and he still refused. There were 4 pillows that had water stains of them, which we offered to pay for even though they had told us the pillows were water resistant and water impermeable. It went back and forth and the driver told my husband to call Manny directly cause his phone was dying, and when my husband called him, he called his driver to curse him out for giving us his number. Manny continued telling us that the owner refused to take the furniture, when we asked him who the owner was, he said that over his dead body would he be giving us the name of the owner and then he stopped taking our calls. The next day I contacted Consumer Protection and they eventually got in contact with the company and at the end of the day, Jonathan worked it out and was able to issue our credit. If it hadnt been for him, and Miami-Dade County, we wouldnt have seen a dime.When I spoke to Miami-Dade County and asked them if they thought I should write a review online, they told me I definitely should because potential customers need to know what could happen to them. So, finally, almost 4 months after receiving the incorrect furniture and being told to keep it until the correct furniture arrived, I received a refund minus delivery charges.So, beware if you decide you want to buy patio furniture from them. And try not to deal with Manny because hes as crooked as they come.

LI
Review №65

The best patio furniture for my party sence!

An
Review №66

Very professional and great customer services

Er
Review №67

Awesome service by Charlie great products!

Gl
Review №68

It is from China they lied and the furniture sucks

Ju
Review №69

Awesome service

St
Review №70

What a piece of crap

Er
Review №71

Gorgeous!

Io
Review №72

Excellent experience, very good treatment and customer service and professionalism in the service in addition to the quality of the product and especially George the very professional seller, I hope we always have someone like that in all places, it would be ideal, I recommend the place and theStaff who work there

Ya
Review №73

Do not buy anything here. These people are scammers.

Cr
Review №74

Excellent attention ! Mandy explained to us the benefits and the quality of the furniture! Very happy!

hi
Review №75

Excellent service and attention from Tiffany and Jose, good prices and all the furniture very beautiful and of excellent quality, thank you very much, I am super happy😊

Es
Review №76

Excellent, everything beautiful and the attention of Mauricio the maximum, I recommend it

Ma
Review №77

Excellent product qualitySuper special attentionI love my furniture Im super happyThanks to Mr. Marino and Manny. for the excellent attention they offered meOutdoor patio Emporium the best company

He
Review №78

I spoke to a man Jonathan who helped me a lot. The little bed was very kind and had a lot of experience. Thank you very much for selling me so many good things for a very cheap price.

ma
Review №79

Excellent attention, Jose Marino !!! Excellent prices !! Very good variety !!! 👍😁😁 Marcela Turtula and Lorenzo Garcia !!!

Ni
Review №80

Great place ... 100% recommended ... amazing customer service ..❤️

de
Review №81

The best, super recommended, very good treatment and we received the best help. We are happy with our furniture, thank you, murińo and manny, for your patience with us when choosing. Awesome.

Yo
Review №82

Highly recommended (impressive) very good attention. super modern and beautiful furniture at a very good price. Thanks muriño and manny. Super recommended.

Pe
Review №83

I loved the furniture that I bought for my patio, I really recommend the store a lot and they also have a lot of spectacular furniture and entering the store was something wonderful

Ju
Review №84

I am very happy with the service they gave me at the Hialeah store. I bought a table in 2014 and bought my set again now and I am very happy with the quality and service,

Ja
Review №85

Definitely the best place to choose your furniture and the best attention, thank you!

Ta
Review №86

Thanks for the service Zulia and José

vi
Review №87

I love all the furniture beautiful😀😀

En
Review №88

I love furniture😘

El
Review №89

Beautiful

Information
100 Photos
89 Comments
4.5 Rating
  • Address:311 W 21st St, Hialeah, FL 33010, United States
  • Site:http://outdoorpatioemporium.com/
  • Phone:+1 305-805-7878
Categories
  • Outdoor furniture store
Working hours
  • Monday:10AM–7PM
  • Tuesday:11AM–5PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ-friendly:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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