I called to see if they had my car oil filter before I drove up there and wasted my time. The guy that answered the phone was so clueless and said that he didn’t know because he wasn’t a mechanic and all the mechanics are busy…. but he works in the auto section of the store……… I just ended up buying my own filter because I didn’t want to risk them not having my filter. I waited 3 and a half hrs before they got to my car. They have 4 lanes and only operate out of 1. They have about 5 mechanics but only work on 1 vehicle at a time… I will NOT be back!!!!!!!!! don’t come here if you are looking for something quick! An oil change takes about 20mins yet I waited almost 4 hrs!

Ridiculous. I called to get an estimate for new tires and not only did the service center lady sound line she absolutely hated her job but she knew nothing. I get we’re not all experts but she was not knowledgeable at all with their scheduling or prices, I was put on hold about 4 times. She didn’t want to schedule me and kept making excuses to try and get off the phone. How can I feel comfortable letting them replace my tires if their service is so poor?

Hands the worst service you will receive anywhere! Hands down

It was great..only because I assisted myself...

Worst tire experience I’ve ever had. First they made some dumb excuse about the appearance of wear on my rims so that’s why they couldn’t change the tires. They take literally all day to inquire about and get service done. Just all around a terrible place to ever get a tire change

Very good for auto care

Had my tires rotated and balanced. They were pretty quick and of course truck drove much better!

Good service

Perfect place for general car maintenance. A bit busy at times, but I encountered friendly staff. Have gone there for oil changes and today, a flat repair. No problems, will return.

They need to learn to answer their phone 🙄Ive been directed to the automotive center twice now and no one is answering besides workers in the store. And now they just hung up on me. This is ridiculous. Find better workers.

Good

Probably just passed through last time. But their automotive section is well equipped. I wouldnt trust them with most auto work, just like all Wal-Marts. Tire changing, and such-yes. Not oil changes

They workers are friendly and mechanics do good work, but depending on the day you go it can take a Long time. I had to wait 3 hrs just for a tire change because they were short staffed.

Need to change hours of service online and outside the service center. Waited a hour and a half to find out it’s not first come first serve and they don’t open till 12pm.

It was great

Do not waste your time here at all. I came here with my husband to get a tire change and the lady skipped over us, we called out to her to assist us and she ignored us. Then my husband gets out the car and proceeds to check other people in who were here AFTER us.

Sooooooooo Slow.Like... Moving in reverse slow.Three hour wait for an oil change.Was told at check in... It will be about an hour.Literally three hours later, they were just getting to my car.Makes NO difference if you get there early... Was here at 745am.

If you manage to get there early in the morning, when they open, youll be in and out in around an hour, depending on what you get done. If its the middle of the day, good luck waiting. I had my tires done here, dropped off at 11:30ish, and didnt get a call until 6:00 that they were finishing up my work. Decent service if you have the time, but definitely a busy area. Still better than most shops around hinesville, if youre looking to get your tires done.

If I could give this zero stars, I would. A job that should have taken 15 minutes took 5 hours. Then they come back, and tell us they can’t patch the puncture in the tire. Take FOREVER to put the tire back on. We get in the car and drive off and the tire wasn’t balanced! Are you kidding me? I would NEVER suggest anyone go here. Wasted my whole day. Got nothing done. Way. To. Go. Never been so freaking ticked in my life.

The wait is RIDICULOUS.. I definitely recommend coming early in the morning like as soo as 0700 hits but even then it’s a 2-3 hour wait .. the customer service is okay but most of the time the workers look stressed out. Found somewhere else to go was in and out within an hour

I honestly don’t know why I came back here. 3 for 3 on visits that take over 3 hours! The techs are quick to tell you to come back at 730am when they open but even coming in first thing in the morning will not get you out before noon. Absolutely awful......

Told me it would only take 1 - 1.5 hours to change my pil due to people being ahead of me. I get that. But its now 3.5 hours later and they havent even started to work on my car. Dont come here unless you want to waste half a day of your weekend just sitting here

Decided to show up needed a tire bad after 4 years and its still just as bad. They had 3 and a half hours till they closed and said they cant do any more tires for the day. I had 1 tire allready off the car! Some things never change.

They are very very slow, be prepared to wait 3+ hours for a tire change. There is a new tire place opening in town. Time for a change!

Took 3 hours to just change 2 tires. This place is always busy and I think understaffed. Either that or needs new management.

Was pretty fast considering on how many i had in front of me

It took a long time, but everything turned out good

Expect a wait. Suggest dropping your car off. If your getting tired plan on it taking at least five hours

Took them 6 hours to move 6 cars in front of me. There is no express about anything they do. On top of that, I get a call from them saying my Lugs were stripped and they would not be able to replace the tires. The last place to do tire work on my vehicle was the exact same Wal-Mart location. An entire Saturday ruined.

Great prices. Service was good

Came in to get a oil change, you know trying to get in and out gets there 645 they open at 7ish. 1st thing I get is we only got 2 operators, so I figured, ok going run a few more minutes. Walk around the store 1ST call, 0815 Mr. Lance we dont have the high mileage oil can we use the synthetic cool Im ok.Next 2ND call 0825 Mr. Lance we cant get the oil filter off its on to tight. Well dsmnit Walmart Dont send a woman to do a mans JOB. HERE ME COME JIFFY.

Had a blow out on my work trailer yesterday causing me to leave all my tools unattended on the side of eb cooper rd.. Rushed to walmart just KNOWING they could help replace tire on my old rim .. I didnt need a lift or oil change.. Didnt even need to take up space in tha bay .. The worker stops me at tha bay entrance explaining they only have 2 workers so THEY COULDNT HELP ME I WOULD HAVE TO TAKE MY BUSINESS ELSEWHERE! IT WAS ONLY 4:50 and only 2 cars actually sitting for service! THEN THE WORKER ADMITTED HE HATES HIS JOB AND WAL-MART TOO! MAYBE IF HE WAS WORKING BC HE LOVES HIS JOB HE WOULD HAVE UNDERSTOOD HOW IMPORTANT IT WAS TO HELP ME YESTERDAY WITH SUCH A SMALL FIX FOR A VERY IMPORTANT PART OF MY BUSINESS AND LIFE! I CALLED MANAGER AND AFTER 16MINS OF NO ANSWER I GAVE UP! I have cancelled mine and my husbands credit cards with this company and I PRAY I NEVER HAVE TO SPEND ANOTHER PENNY TO THIS WELL KNOWN SELFISH BUSINESS

Horrible service they lied about the wait when I was second car to be serviced and I waited 2 hrs! And I got my tire replaced on a year of tire that they can’t reset my Tpms and they failed to tell me so I had to pay additional money to dealership to reset. They money I thought I was saving I didn’t because they couldn’t even finish the job and didn’t disclose! Don’t take your new cars here to save!!!!!!

Took an hour after my car was serviced before anybody showed up to the counter to check anyone out.

This is the worst Walmart Auto Care Center I have ever been too. I took my car there to get a tire repaired.The person who is suppose to check you in was nowhere to be found. I had to go into the garage and get a mechanic, that finally checked me in. Then I took a seat and waited for approximately two hours. While waiting only two people out of 7 worked on cars. The others roamed around and talked to each other. Only the employees doing oil changes kept gainfully employed. The employee at the front desk was was nice and tried to take care of me, but the employees in the tire changing area (4 of them) didnt want anything to do with tires or customers. After the long wait I finally I gave up. I would never suggest anyone to go to the Hinesville, GA Walmart Auto Care Center.

Horrible service staff was rude. A woman who claimed to be new tried to lecture me on polices she didnt know and services that I have had done before but that they dont do.

Worst oil change Ive ever received.The last time I went there they put the wrong oil weight in my car. An honest mistake on their part, they didnt ask what trim level my car was so they put the wrong oil weight for my engine, but it says which oil to use right on the cap. This time they tried to tell me they were closed after I just asked a tech if they could do my oil change and got a Weve got time bring it around. Next they left my car running in drive in the parking space, so of course my bumper was against the curb stopping the car. Luckily my car shuts off after 10 minutes if its not moving. However, that being said I lost three bars of fuel in the amount of time they had it running for. I wont ever be returning to this walmart for an oil change. Ill suck it up and take the drive to the savannah dealership where I know my car will be taken care of and the oil will be changed properly.

Always do good work for us and in a timely manner. Were a returning customer and will continue.

Over two hours for an oil change with only one car in front of me. Filled it without draining the old oil first and tried to just drain some out and call it good but I was standing in the window watching when called out on it they tried to come up with some bs answer but being Im on vacation from Wisconsin and am a heavy equipment mechanic it did not go over my head like they wanted it to.

Waited over an hour and 15minutes to drop my vehicle off for an oil change (Not the oil change... just to drop off and hand over keys). Finally got fed up with Zero service, complained, and was told all I could do was call 1-800-Walmart. They of course apologized, but said there was nothing else they could do. Manager of service Dept sitting in his office eating crackers (he had just arrived to work), but refused to help the lady taking in vehicles for tire, or oil changes 😡 Hinesville Ga Walmart is the Worst EVER!!!

Incredibly long waiting time and I still had to inflate 2 of the 4 tires I had replaced.

This place is so poorly managed, all the employees are lazy they take there time bc the supervisor let me tbh this place need new management

4 hours to get a set of tires mounted and balanced

Very slow service. I arrived at Walmart Tire Center at 8:45 for a tire repair. There was only one car in the bay ahead of me so, I decided to take a walk around the store to kill some time. After about 45 minutes I decided to head back and see what progress had been made. The vehicle in the bay was vacant and employees were smoking out back by the road. I spoke with a lady waiting to get her oil changed and she told me that there were four cars ahead of her when she got there. She had already been waiting for two hours with 3 cars still ahead of her. I waited another 20 minutes and noticed no change. I left and went to Pit Stop.

If you dont have 6 hours to spare for a simple tire change, dont go here. The customer service is horrible and all of the mechanics stand around doing nothing. If you like to get extremely angry and waste your time then THIS IS THE PLACE FOR YOU. Spend a couple more dollars and go somewhere that isnt such a low caliber.

You damn near have to wait 5-6 hours just to get your tires changed. It’s ridiculous

No service provided but great suggestions on how to handle the situation.

This is the worst place to bring your car . These customer service people are miserable human beings . You guys seriously need to treat your employees better if this is how they act . Wow .

Never had a real issue Shirley knows her 💩 lol its over the top busy..so I go to Jesup cuz its never busy 😊

Has pretty much anything you might need

Techs were apologetic, but it took them 4 HOURS to even put hands on my car. Not coming back.

I was very disappointed in the service we got today. We had an appointment to have new tires put on and it took them 2 and a half hours. When we first got there, we asked if they knew about how long it would take (because we had some grocery shopping to do and wanted to know if we should just go ahead and start shopping) and the guy coldly responds with it will take as long as it takes. I rarely leave negative feedback, but this was really bad service.

Clean well-organized friendly love this Walmart

Pretty quick service but rude customer service.

Beyond ridiculous! Got there an hour before the auto care center opened and we still sat around for 3 hours waiting on an oil change.

All I did was call and ask a question and the woman had such an attitude. So rude!

Horrible customer service made a mistake going there twice. Didnt realize it until my car sounded strange but they overfilled my oil by a huge amount. Needs new management.

They dont know what they are doing here. My advice is that you should go to a different Walmart for oil change. The staff are uncoordinated. It took them over an hour to change oil! Bad service!

Got a oil change nothing was wrong with my car and all of a sudden they say i have an oil leak thats dripping with oil so i get home to find out it was due to the workers that messed up something, they never refilled my liquids or vacuum theyre dirt out my car last time going here smh.

It was bad we were there first and skipped many times

Went in to get tires for my wifes car and the employees were extremely rude and unhelpful, I walked out without a sale.

Horrible service, employees were rude and refused to even look at my problem.

They do great work but the wait is horrible. At least 2 hours for an oil change

Waited for over 30 minuets while technician helped someone that came 30 minuets after me, very unprofessional.

Terrible!! An oil change took over 2 hours.

I went yesterday to get a tire change and waited 2 hours. So I just purchased the tire and was thinking Ill come back in the morning to have it put on. Well that was a bust I was forgotten after waiting 25 minutes for my information to be taken.

No sense of urgency. Slowest Wal-Mart service Ive ever seen.

Worst service imaginable. I timed the tire change and they average 1 car for every 52 minutes. So if you want your tire changed plan on spending all day waiting. I will not be coming back

Ordered tires in and out fast

The wait is horrible, but the service is kinda worth it.

Very rude over the phone and not very helpful.

Great job loved it !!

Just your average walmart. Poor customer service.

Terrible service rude employees

Sat here over 2 hours for an oil change! Still waiting. Employees stand around doing NOTHING and are more concerned about taking their brake. Dont know why, they arent doing anything!

They are slow as Christmas

Need more help

Very long wait, staff not friendly

Thumbs up

Call first, out of stock on everything.

Had my car for 3 hours just to tell me they couldnt fix my tire. Didnt have a replacement in stock. Werent helpful or in any hurry.

Everything you need for your vehicle.

Worst customer service

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