Excellent customer service with a terrific range of products. The staff are super helpful and very friendly - also very knowledgeable about all the different products. I have been shopping here for years and years and am continually impressed every time I go in! This is my go-to store for all things vitamins, nutrition and health - wouldnt shop anywhere else.
Whilst the staff are friendly. I feel like to get me to buy a more expensive product that maybe they wanted to clear, they lied and embellished. I was looking for a vegan protein powder that didnt taste like peas and rice. The sales lady advised me to get a product Rapid Vegan, that tasted as it should, I wanted to get peanut flavour, but she insisted the vanilla was the best. Rapid Vegan Plant Protein (improved Flavour) is so disgusting that its hard to swallow and then leaves a chemical taste in your mouth for hours after. I do not recommend this product and feel I have wasted $65 for a months worth. I will try to seek a refund.
Alfonso was fantastic is helping me pick out a pre-workout. He was very friendly and knowledgeable about all the products available. This was my second time coming in to Great Earth and had a great experience, will definitely be coming back again!
Clear advice and knowledge of the range of products available as well as an innate understanding of what the products do on the human body. This is important in providing a genuine retail sales consultation. Alfonso has a great personality as well to carry the conversation and build customer rapport.
Great range and prices, and most importantly patient and knowledgeable staff. For vitamins, probiotics, digestive enzymes, health foods and more, I strongly recommend them. We had a good experience here today after trying Chemist Warehouse first and not getting any useful help from the staff at chemist warehouse.
I wasnt going to leave a review but after seeing so many reviews mentioning how nice the staff members are I thought I would offer another perspective. I walked in to this store to stock up on some Adrenal Switch (which has been excellent for me), but encountered a supervisor abusing a fellow staff member. He displayed some of the worst, unprofessional behaviour I have ever experienced in a retail environment. I cant help but think these other reviews are faked as its difficult to imagine that all the staff here are as a genuine or friendly as they are purported to be. I decided to leave the store, as listening to it unfold was quite awkward.This place has quality products at competitive pricing, but perhaps some of the staff need an attitude adjustment or further coaching.
Amazing staff, very helpful and extremely knowledgeable for various products. A guy with glasses and black hair served me. Namaste :)
Today, 19 August 2019 I went there to purchase liquid hand soap and cod liver oil to assist my poor memory (according to my wife). I was served by Alfonso who took the time to run through several options and the positives/negatives of each one so eventually I settled on fish oil. I was very impressed with his knowledge and enthusiasm for his role and the health industry generally. He is a credit to his employer and I highly recommend the shop accordingly.
So I walked into Great Earth hoping Ill find something to help my very aggressive / anxious dog. I knew most vitamins, etc. could also be used to assist dogs. The only option the vet gave us was to put him down, it left me in tears for days. I was absolutely heartbroken that there was no other options.I was thankfully greeted by Alfonso who was more helpful than any vet. He gave me Australian Bush Flower drops to add to my dogs food to help him with separation anxiety & a calming mist which they were unfortunately out of but he checked their other store that had some in stock & he volunteered to walk me there. You could tell he really cared about his customers & also about dogs :) He also suggested some ways I could improve my dogs diet & daily routines.I can now report that my dog has completely changed, I immediately saw a difference, he has been incredible. I am no longer afraid that hell attack us nor has he tried to since I have been giving him the drops. He went from being really frightening to being the most gentle loving 3.5 year old dog. An absolute miracle. I am so glad that he has literally saved my dogs life.I returned to the shop to buy other items a week later, I didnt think Alfonso would recognise me but he did & he asked how my dog was doing :) a lot of shops these days lack customer service but the team at Great Earth Elizabeth St are so caring.Im going there for all my needs now. Thank you a million times !!!
Always pop into this store for my natural products as they have such a great selection.Today i walked in the a terrible cold and spoke with Alfonso ( such a funny, genuine character) to purchase some Armaforce as i have heard people rave about how this has helped them. Alfonso helped me with my purchase all whilst making my visit super fun, they are priced at a competitive level for these tablet
Fantastic service. Bright, funny, and knowledgeable. I use this store often and they always take time for a chat and to be helpful.Huge range of products as well. Today Alfonso helped me and was fantastic as always.
This is a great store. Quality products that are decently priced and a very knowledgeable and helpful staff. The store itself is also really well organised. Highly recommend it.
I just had the loveliest lady help me out as I was looking for essential oils to use to aid me in my recovery from a major surgery next week. She was extremely helpful, gave lovely advice and knew exactly what I needed. I will definitely be going back to this store.
Very nice staff. Always ready to help out. Great shopping experience every single time. Highly recommend!
One off the best Health Stores that I haver shopped in. Great place to buy vitamins and health products. Belinda, Laura and the team there are fantastic, and friendly.Not only are the prices great they do offer specials for members on Sundays.The team there are so knowledgeable and are excellent at asking questions which is really important.Wide range of products also.Have trained staff which really know there information on products .Thanks for your fantastic service and always looking after me
Alfonso you legend... thank you for your customer service! Always smiling walking out of this store... staff are super helpful. Need to pop in and see you for naturopathy services... hopefully can book in soon with you Alfonso!!
Walked in this afternoon to pick up some herbal tea and was greeted by the absolutely delightful Alfonz. Fabulous service, great range of products and friendly and cheerful team. Make sure you pop in if you are walking up Elizabeth Street!!
Horrible attitude of the manager/owner! I went to buy multiple vitamins and supplements today and wanted some professional advice from the stuff. I’m from America and not familiar with products that being sold here in Australia, so I asked to show me what they have. I started with general vitamin complex for my mom who is over 60. The owner was so rude and unpleasant, told me she has idea what we have in the states, and that I have to tell her exactly what I need, instead of giving me all options so I chose specific product. After I mentioned that there is plenty of similar vitamins shop in the area she told me to go there instead of being nice and helpful. I ended up in Evelyn Faye store 2 min away, where I got professional help and spent 600 dollars total. My advice to everyone who needs a helpful consultation, avoid this store and don’t support such terrible people!
Amazing customer service. The staff are all very knowledgeable and helpful. Always a great time when I go in to shop at Great Earth.
Huge choice of brands, this place is great for a selection of natural, vegan skincare and haircare as well as a growing display of natural cosmetic brands. Theres always at least 1 worker who will welcome you. It is very crowded in the store with not much space to freely move around without constantly moving out of someones way which can be quite annoying.
Great Earth is a great store with welcoming, helpful and knowledgeable staff 👍🏽 Lots of variety too with plenty of organic, cruelty free products.
Shocking customer service! I love the products at Great Earth but the customer service and employee artitudes are so bad i just end up walking out without buying anything. Why do they hire people like this?
Went to this store in such of protein and the guy serving us (Alfonzo) was incredible! Ive never had so much fun buying protien in my life🤣 he gave such great advice and even gave me and my friend a HUGE discount on our protein I couldnt believe it, definetlyour new health shop now!
Always nice to encounter Michelles quite unique most gentle manner,has always been the same even though appears been sales assistant there for some time.
Exceptional and friendly service from a knowledgeable and very pleasant staff member.I will wear my new lipstick with a smile :)
Friendly staff. Great range of products.Alfonso gave great service.
Friendly staff, maybe not the best prices but it is ok. They have a good range of products.
Great shop with a large range considering the size. Well trained staff who know the products.
Excellent service, knowledgeable staff and an excellent variety of supplements and health products.
Great products ! Some a bit overpriced
Great store with helpful and friendly staffs, get the products with reasonable price...
Great staff. Great professionals. Great knowledge. Great store!!
Was really glad I went to this store. The lady who served me pointed me towards the products that suited me best and gave me plenty of information about what was in them and when I should take them. I didnt feel rushed or ignored at all. Im definitely going back :)
Amazingly friendly and knowledgeable staff, I felt like I was talking with old friends. I will be back.
Lovely, helpful staff and great store. Stocks my favourites :)
Massive range of stock here from cooking ingredients to vitamins and supplements. Prices are fairly standard but if you catch a sale youll be fine.
Service here is terrible. Staff are absolutely arrogant and gives customers unnecessary and rude lectures about how expiry dates are bogus because vitamins never expire. There are tons and tons of other shops like this and they provide ACE customer service.
Staff was quick to help and gave me great advise. They also have many great specials and discounts!
I have been using this place for years. Knowledgeable, friendly and helpful staff, great prices.
Very help staff. Good price.
Great place and best prices, naturapaths on hand to help.
Sales people very helpful
More herbal supp than other..
Awesome place for supplements
Great experience, awesome staff!!
Great Service and Nice People
Save 10% - join the savings club....only $11 per annum
Staffs are amazing :)
Stoned staff! Always check your change
Very helpful service.
Friendly staff but why a min charge on Paypass? Against visa terms.
Good products and prices but abysmal service at front counter
Love this shop
The younger brother of the Chinese-speaking staff is very kind and gives us good advice~