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Authentic Auto Body & Collision
229 Lowland St, Holliston, MA 01746, United States
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Authentic Auto Body & Collision
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Ch
Review №1

I got my minivan drizzled for the first time with them and it definitely won’t be the last! With three kids and a nervous, carsick puppy, along with sand from beach chairs and pails, and dirt from sports games, my handheld vacuum was not cutting it. I was so impressed when I picked the amazingly clean car up and my kids legit thought it was a new car. I told them it was the same car and they still thought it wasn’t true.It was so worth it, I brought in our other car as well.They also helped me when I had a horrible smell in my vents. They were kind enough to squeeze me in before our weeklong Cape Cod trip this summer and found a dead mouse who had made a nest in our vents. Since we did not use that car much during the pandemic it thought it was a great home. I am thankful for them to squeeze us in like that and save us what would’ve been a very gross trip.Authentic Autobody is so professional and the employees are so friendly and courteous. I love everything about them.

Le
Review №2

Is it possible to give more than 5 stars?? My car didn’t look this clean when I bought it. Years of kid snacks and road trips erased in one day. I am so impressed. Not an inch was overlooked. I genuinely can not recommend this service enough. It isn’t cheap, but you definitely get what you pay for. I won’t go anywhere else, ever. Thank you!

Ch
Review №3

This place is amazing! I wasnt sure how big my job was going to be. I wasnt going through insurance so I was bracing myself for a big estimate. I was pleasantly surprised by Marcs honest estimate of the work that needed to be done and he promptly and professionally got the job done! I would not hesitate to recommend Authentic Auto Body and will be a repeat customer for years to come!!

Ja
Review №4

My fairly new vehicle was heavily damaged in a rear-end collision. I had read the reviews of Authentic and was convinced that they would be the place to take my car.While it took longer than I hoped (they were moving their shop during my repair) the car was picked up by a flat bed at my house and several weeks later was dropped off, completely detailed and absolutely beautiful - like new!Throughout the process I was in communication with their staff, and they were responsive, friendly and helpful.They repaired the car to 100% Kia specs and it’s really beautiful. Not a mark to be found and the paint and fit and trim is perfect. I give their team high marks for everything.

To
Review №5

We highly recommend Authentic. We were totally frazzled when a tree met the top of our Honda and Marc set us at ease immediately, making a stressful situation much more manageable. He guided us through the whole process, took the time to explain complicated details, and even helped out with finding a replacement vehicle. We found Authentic to be knowledgeable, helpful, and friendly.

Sy
Review №6

The team at Authentic Auto Body is almost too good to believe. The level of customer service is almost unheard of in this industry and barely exists at all anymore. Of course their work is first-rate, but what makes them a unicorn is the ridiculous level of customer service – you can actually REALLY trust these guys. I could not recommend Authentic more highly, and to that point, I would actually encourage people to travel a distance to use them. There is a reason why there 419 reviews and a 5.0 rating. AWESOME!

Mi
Review №7

You simply cannot beat the customer service at Authentic. Marc is amazing. He’s honest, accommodating, knowledgeable and truly cares about his customers. Pair that with the fact that they do great work and I promise you will not want to go anywhere else with your auto body needs. I truly believe you’re doing yourself a disservice going anywhere else. I just can’t say enough good things about Authentic!

St
Review №8

From start to finish the service was professional and kept me informed. The quality of the repair was perfect and I would recommend them to anyone. Its often that you find excellent quality and excellent service all in one place these days. Thanks!

Ma
Review №9

Complete detailing inside and out and my car looks like it just came out of the showroom!! Great professional staff and amazing service! THANK YOU!

Ka
Review №10

This place is LEGIT, the BEST of the BEST! In fact, it doesn’t get any better. Professionalism, work, customer relationship, quality of work, and prices… all 5 Stars ⭐️

Ka
Review №11

Detailing job was superb! They picked up and dropped off my car in the same day. Great communication. My car looks brand new and at a very reasonable price!

Ma
Review №12

I cannot recommend this place enough. I know nothing about cars and I never felt taken advantage of for that once. I was able to get more money for my settlement for a totaled car, I was communicated with through the whole process, and all communication was prompt. When I inevitably will need car assistance in the future again, I will be coming back.

De
Review №13

I had exceptional service with Authentic. Their owner, Steve, and his team could not be nicer and so helpful with work with. They were always prompt and responsive to my calls and helped me understand the process of insurance claims, and what to expect with the body work on my car.I highly, highly recommend Authentic Autobody. They are honest, reliable and have a great reputation with anyone who works with them.The best there is. Thank you to Steve and his team!

Me
Review №14

After getting the runaround from my dealership on a simple auto body repair, I went to Authentic Auto Body, and got AMAZING customer service! It’s all in the name – “Authentic”! Marc immediately answered all my questions, gave me practical advice, with no pressure, and helped me on the spot. I was able to schedule the repair that day and cannot say enough about the positive experience I had with my car. So glad my local auto repair shop referred me. I’ll never go anywhere else—for auto body or detail work.

Mi
Review №15

Authentic Auto body is the best body shop We have used. From the first phone call the the final day of picking up our vehicle. I never had to call and ask if there was progress? They kept us informed every step of the way. Everyone of there employees has a great attitude and looks out for what’s best for the client. We will no longer look for another body shop. Truly a first class operation.

Br
Review №16

I Have used Authentic Auto Body for both repair and detailing services. Their work is outstanding. Their team is very knowledgeable, super friendly, and does an excellent job of keeping you up to date on progress/timelines. Authentic Auto Body is as good as it gets!

Li
Review №17

Authentic has repaired my car two times. (Two parking-lot incidents for which I was not present!) Both were smooth transactions with timely, honest communication between the shop and me. It looked like a brand new car after they did their magic, and they treat you like family.I sent them the most particular person I know for a detail of his cherished car and he was amazed that it could look so great. This little shop with the 4WD driveway is a gem and has spoiled me for any other shop.

Lu
Review №18

Amazing service, great crew of hard workers they took great care of me. 10/10 would recommend.

Ja
Review №19

Just had my car detailed at Authentic Auto Body, so thrilled with the results - between my dog with white fur and my gardening endeavors, my car so desperately needed to be cleaned and the results exceeded my expectations - so pleased - the car looked like the day I drove it out of the dealership 5 years ago! They even dropped my car off for me at my place of business, will be a repeat customer for sure. Polite, responsive and professional staff as well - i interacted with 3 people, all great.

Ti
Review №20

Have used them multiple times for repairs on our car and they have been nothing but professional and handle the finest details with care. They handle every step and kept us involved. Will recommend no one else for body work.

Ke
Review №21

I highly recommend this auto body shop. Marc is awesome to work with and went above and beyond for me after I was involved in a hit and run accident. . Prior to bringing my car to Authentic, I had work done and the quality was really poor. Marc was able to fix the previous auto body mistakes and did an amazing job!!! I am really thankful for everything they did.

Ma
Review №22

Marc was super helpful and responsive in having body work done on my Ridgeline. Work was done well and super happy with it!

Al
Review №23

To say I am satisfied with the job they have done, will be understatement. I am speechless and happy with car detailing and overall experience. It is like new now, pleasure to look at. Marc is a pro, patient, attentive and knowledgable.Thank you!

ra
Review №24

Marc helped us on a Sat morning replace lights in 2 of our cars! He called us back in 5 minutes; was efficient, kind & respectful ! We will return for sure !

St
Review №25

I brought my daughters car to Authentic Auto Body for a detailing. They did such a fantastic job that when my husband saw it, he thought it was a completely different car. Cant wait to bring our other vehicles in. Highly recommend them.

Ol
Review №26

This auto body is absolutely amazing, the entire staff is truly top notch in every aspect! I had a collision claim, and from the moment they answered my call, got me in immediately, inspected the car thoroughly and guided me every step of the way in how to proceed. I must say I have been to other auto body shops before, but this one is very meticulous, stays on top of everything, extremely knowledgeable, but most of all honest! My go to place and my #1 referral to anyone seeking for repairs, insurance claims, or even car detailing... there is nothing they cant do . Thank you guys so much for everything!

Ty
Review №27

Authentic Auto Body is the best! They offer fair prices, and terrific value. After a car accident, Authentic offered me a great low cost rental car, inspected my new car for free, and Mark cleaned my bumpers for free too. They go above and beyond and provide top notch service. The detailing makes the car look better than when I bought it!

Ri
Review №28

Authentic Auto Body is great. I’ve used them several times and every time has been an easy experience. Their work is top notch!

Ka
Review №29

Amazing professional service. Brought my vehicle for advice on a minor repair expecting to schedule a return appointment. The repair was completed immediately. Thank you for such great service!

Se
Review №30

Mark at Authentic Auto is the best! He helped me out the same day I called asking for service on my Mini! If your looking for a honest and trustworthy auto shop, this is the shop for you! Thanks again mark and his employees for helping me out! I am looking forward to coming here with all of my future car needs!

me
Review №31

Had a smaller fender bender with more damage than met the eye. Did an awesome job. Car looks brand new

su
Review №32

Steve and his crew were amazing!! I brought my car in after an accident and didn’t worry about a thing as soon as I handed over the key. They handled it all... towing, a rental delivered to my house, insurance dealings, parts, painting and even an interior detailing. I arrived to pick up my car and they had all the paperwork ready, my car ready and running and even my car seat heaters turned on! Excellent service and a bunch of just great guys. Highly recommend!!

Ni
Review №33

They did a fast and great job with my car. Very informative and helpful along the way.

aw
Review №34

They were the ones who told me my baby had to be totaled. I’ll admit I hated them for a second, but then (and even from the second I asked they could work on my car) Marc went above and beyond helping me work my way through getting what I was owed from insurance. If I ever need their help again I will be going back. Even when I was, what I would decribe as, hysterical while getting my belongings out my car Marc was never dismissive and calmed me down with real reason.

Ch
Review №35

I truly cannot thank everyone at Authentic Auto Body enough for helping me repair my car. My car was hit and was pretty scraped up on the bumper. Authentic Auto Body did an incredible job in fixing the bumper, painting, and detailing my car. It is literally brand spanking new and looks better than when I received it from BMW!Thank you so much to Steve and Mark and everyone on the team! Everyone was so professional, enthusiastic, kind, and genuinely incredible to work with. I would recommend Authentic Auto Body to anyone and everyone. Thanks again!

Er
Review №36

Steve and his team always put the customers needs first. Their attention to detail is exceptional. They are our families go-to for detailing.

Jo
Review №37

I hardly ever do online reviews except when I come across amazing customer service. I had my car taken to Authentic Auto Body off of a recommendation from a friend after I was in an accident. I have been dealing with Marc Bourgeois exclusively during this whole process. As Im sure anyone that has been in an accident knows that the process is a headache to say the least. Marc has been of the most help to me out of anyone involved in this process. He is professional, straightforward, returns calls and emails in a timely fashion and if you visit the shop you can see that he is incredibly busy but he stays on top of things and treats you like you are his only customer. Thats a rare thing. I recommend this shop and I highly recommend working with Marc. I cant say enough about his customer service.

Ma
Review №38

I have no words to describe how happy and satisfied I’m w Steve, Mark and the whole crew .Customer service outstanding, they do what most office staff don’t which is pick up the phone, they are very responsive to their customer (incredible)You will not be hanging on hold .If anyone needs a great body shop around the areaReach out to AUTHENTIC AUTO BODY .They also do full car detailing, let they handle the dirty work .Thanks guys .

Ka
Review №39

By far one of the best experiences by an auto body shop I’ve had. Keep in constant communication with me about repairs. Treated me like family. They were also willing to do what they could to help me out with what ever I needed while my car was in the shop. Got my car back in better condition then when I bought it. Outstanding work!!!!!! Go visit Steve, Mark and the rest of the team. You won’t regret it!Thanks again guys!! You’ve gained a customer for life!

J.
Review №40

Had a great experience with Authentic! Marc is a real pro -- friendly, super responsive and accommodating. There no mystery why hes moving to a bigger space! Highly recommended. JT

Wa
Review №41

Great customer service. Really good guys to work with and super helpful. 100% recommend going here, definitely get the best job done.

Gl
Review №42

My truck was hit. Marc and Steve were quick to communicate and accommodate. My truck was totaled and the dealing with insurance company became difficult and the time put into the truck to guide my understanding was relentless and specific. Marc guided me to help put me in the best position to understand and navigate the process. Absolutely, professional, enthusiastic and communicative. This is how a business should be run.

Ky
Review №43

Authentic Auto Body was excellent to work with. Incredibly professional, and very invested in their clients. Will go back in a heartbeat.

Da
Review №44

Admittedly, this has been our 6th time working with Authentic Auto and we haven’t had a bad experience yet! Everyone in our family has had work done here without a problem. They took care of the rust on our doors and made the car look brand new. Thanks Steve, Marc, and team for the wonderful experience!P.S. we love the coasters in the drink holders!We’ll be back!

De
Review №45

Shout out to Authentic Auto Body! Mark and his guys were honest, reliable and professional. They fixed my car to look like new.Would highly recommend!

Ag
Review №46

Authentic Auto Body did a great job detailing my 2019 Jeep. It looks like new!! So convenient to have the car picked up and dropped off. Thank you.

Je
Review №47

Authentic Auto Body completed a full truck detailing for my GMC Sierra. They picked up my truck, detailed it, and returned it all in the same day. Their work is incredibly thorough. You more then get your money’s worth with this company. I highly recommend using Authentic Auto Body for all your auto detailing services.

Al
Review №48

By far the best auto shop around! In addition to replacing my car door, Authentic detailed my car!Mark also checked out my sons new car for free, and even cleaned off some paint for free! Very professional, courteous, and helpful!

an
Review №49

Love Authentic! I called last minute with an issue and they took me right away. Very service oriented with a good and kind manner. I will go back there in a heart beat!

Me
Review №50

I cant say enough about Steve and everyone at Authentic Auto Body. I requested a full detail of my husbands truck for a Fathers Day, and it was the easiest experience ever. They picked up his truck promptly in the morning from our house and delivered it back that evening. It looks just like it did when we brought it home from the dealer, and we have two boys and a big dog. They are also covering all the bases in this lovely time of COVID as they showed up in masks to complete a contactless pickup and delivery. Thanks for giving me major wife points!

To
Review №51

We had great experiences with Authentic Autobody. Excellent service for repairs andDoubly excellent detail on our 10 year old car.Both cars look like new and the repair was completed as expected in terms of time.Great Autobody shop. We traded both of our cars after repair (1) and full detail forThis 10 year old car. The first look by the dealer folks was ‘mint’, original. They soldThe 10 year old car in a week ! Authentic Autobody did a great detail.

Al
Review №52

This is a wonderful group ofGuys that what nothing but to help you... I drove 45 minutes from Boston just to use them because when you find someone who is reliable, professional, and timely you should not deviate.Excellent service but even better people A +++

Mr
Review №53

I cant say enough good things about AAB! They came right to my house, towed my car, and took care of it from start to finish! The body work & paint came out better than I could have imagined! The paint shines like no other in the sun, and turned the car into a real street rod & headturner! Thank you Steve, Mark & Morgan!

Al
Review №54

Mark is the best, authentic authentic auto body mark, stayed late and waited these are literally the most helpful people 100% recommend them over and over again Please share this service with your friends and family 🙏🏼🙏🏼🙌🏼🙌🏼🙌🏼

An
Review №55

Ive luckily not needed body work on a car until recently so I was a bit nervous going in. I met Mark and right off the bat he put me at ease, he really new his stuff and assured me that there would be no issues with the insurance company and they would take care of everything to do with them. Between Mark and Steve they kept me updated through the process right to the end, even offering to deliver the car when it was finished. Could not have been happier with the service and just as importantly, the finished product.Andy

ch
Review №56

We recently had extensive hail damage to both of our vehicles. We took them to Authentic Auto body. Marc, Steve and crew were extremely knowledgeable, professional and polite. They did a great job on both vehicles and they stand behind their work 100%.PS if you ever need your car detailed they do a fantastic job!Thanks so much C&W

Ni
Review №57

Steve and everyone at Authentic Auto Body are extremely Authentic! They went above and beyond what needed to be repaired on my car after an accident, they even helped me say the right thing to my insurance and made the process so smooth. I received my car back looking better than it did when I first bought it. The entire inside of the car was even detailed as well. Excellent service! My father owns a business in the car industry as well and we bring all of our family cars here! Authentic Auto Body is the best I HIGHLY recommend using them you will not be disappointed!

En
Review №58

Couldn’t recommend this business enough ! Always sending family and friends there because I trust them whole heartedly. No shortcuts with this crew always delivering the results as promised! I return routinely for truck detailing and it comes back in showroom condition every time

Ty
Review №59

Amazing customer service, great work, fair prices. The best! Authentic checked out my car for free and they’ve helped in so many ways!

Sa
Review №60

While it turned out that my car was totaled by the insurance company, working with the people at Authentic Auto Body made me confident I’d be in good hands should I need body work on the future. Their process was flawless, the people were knowledgeable, friendly and professional, and their service was impeccable. I really felt they were there to serve my best interests. They made a difficult situation as easy as it could be.

da
Review №61

I went to Authentic Auto body after getting in a minor collision with my black Honda Accord. I needed a new rear bumper and some other work done. Steve and Mark at Authentic were outstanding from start to finish. They were honest, upfront and professional all while providing with the highest standard of work done to my vehicle. They helped me with a rental car for the whole time my car was being worked on, they gave a complimentary detail inside and out, and gave me my vehicle back looking brand new. Highly recommend Authentic Auto Body to everyone!

Yi
Review №62

Authentic Auto Body and Collision in Holliston is by far the best Auto Shop. Mark spent quality time to go over every detail of what needed to be fixed on my lexus. He explained in terms that my husband and I could understand. We learned so much from him about my vehicle, then any other body shop. The work that was performed was incredible and at a great price. Mark was professional from the beginning to the end. I highly recommend this company. You will walk away with a smile.

Ch
Review №63

Stop - look no further! Authentic Auto Body best around! Steve the owner and Mark the GM are top notch to deal with . I called them to schedule a full detail cleaning for my 2013 Honda Accord. Mark was so personable over the phone and accommodated my schedule perfectly. I dropped my car off the night before and was ready for pick-up at 3:00pm. My car is SPOTLESS and looks BRAND NEW! I was SHOCKED. Not that my car was dirty to begin with, but definitely was starting to feel a little ...grimy. Inside and out. Mark went through everything he did and made sure I was happy- I was THRILLED. Amazing job! So happy to support a local business that I can trust. Call them, it is worth it, you will not be disappointed!Cheryl SheaMilford MA

Jo
Review №64

These guys provide an epic experience. Bought a car detail for my wifes car. They picked up the car from the office and by the time I was getting ready to get home, the car was returned - looked shiny and Brand New.A++

Kr
Review №65

Marc was awesome and a pleasure to work with. They made sure everything was done and done very well. Work was top notch and our car came back gleaming, inside and out. We will certainly use them again if the need arises. Recommended highly!

An
Review №66

Authentic Auto Body surpassed every one of our expectations while dealing with a potentially stressful situation. From the moment our car was dropped off at AAB, we were met with nothing but professionalism and respect. Steve provided us with clear guidance on how to effectively communicate with the insurance company to achieve our desired results. The entire experience was positive and seamless. We will definitely use AAB in the future for all of our bodywork needs!

Mi
Review №67

Authentic auto body has found a new and committed customer in me. I initially wanted to get my new car fully detailed because of some very small scratches, yet when I got there and talked to Marc he told me that it wasn’t necessary to do that and throughly explained why the less expensive option was best for me. Not only saving me money when I would’ve gladly spent more, the customer service that the entire office gave me was exceptional. Not to mention the amazing work they did to my car and the helpful tips Marc gave me to keep my car looking brand new. Can’t thank them enough!

Le
Review №68

From start to finish my car detail was one for the books. I was told they would come get my car...I never even thought it would be towed to their facility, but there was the tow truck! Picked up, detailed and brought back. I never even had to leave my home. My car is so immaculate I dont even want to drive it. It looks like it came right from the dealership. The staff is so professional and friendly, it is so refreshing to be treated genuinely and with true customer service! I highly recommend Authentic Auto Body & Collision.

Na
Review №69

They are great! My model 3 looks brand new after detailing. They also managed to get some sunblock off the seats which was hard to get off by myself. Highly recommend!

ca
Review №70

Had my mothers car detailed for her birthday, and it was absolutely perfect. It looked brand new. Very pleasant to work with. We received a hand-written thank you card in the mail. Now that is great service!

Ch
Review №71

I was not sure what to expect when I brought my hail damaged car to Authentic, as I had no experience with this kind of thing. Marc was amazing every step of the way. Great communication throughout and completely exceeded all my expectations. He helped me at every turn, and I am so grateful for the amazing service, guidance and support from Authentic. Highly recommend them!!!

Am
Review №72

I backed out of my garage and cracked my mirror. Steve was able to squeeze in an appt for me last minute and was able to fix my mirror in 15 minutes (luckily i hadnt done too much damage). he put it all back together and at no charge! comfy waiting area and Marc was very friendly when i arrived too...would definitely use again

Em
Review №73

They did an amazing job with the repair of my car as well as detailing it. It was like driving a brand new car again! Quick, professional, down to earth people. Definitely will be going back for more details and whatever else I may need!

Pa
Review №74

I experienced front end damage to my 2016 Volvo XC90 and Marc, Steve and Team did an incredible job getting it back to perfect condition. Marcs customer service skills are second to none. He reviewed the damage with me and explained the entire process start to finish. He called with updates throughout the process and I never had to chase him for anything. Some say Im very picky, but I cant hold a candle to Marcs attention to detail,quality, and delivering on set expectations.They work on everything from high end luxury vehicles to lower end base models, and everything in between. I was presently surprised to see several high end luxury that they were working on that were much higher value than my vehicle. That helps raise the expectations and bar on quality that they have to meet and in my case exceed.Done deal, they are my one stop shop for auto body *.* issues! If youre in need, call Authentic Auto Body and ask for Marc, you wont regret it.

Ye
Review №75

Very excellent customer service! They go above and beyond to make sure that you are satisfied with your service and make sure that you leave happy no matter what. I came here after I failed my state inspection because they took care of my sisters car so well. They detailed it, buffed it, waxed it, made it look like it just came off the dealership lot. Their manager was very quick to make take care of my car and send me on my way in way under an hour. Very lucky to have found this gem in the heart of Holliston.

Al
Review №76

Steve (the owner) and his team are absolutely amazing! I dropped my 2006 Jeep Grand Cherokee off to get two large rust spots (on the fender and back door) repaired, and I couldnt be happier with the results! My car looks brand new, and you couldnt even tell that the rust had ever been there to begin with. Steve made sure that I was in the loop, so I knew exactly when my car would be ready to be picked up. He was extremely understanding and made sure that I understood what he was going to do to get rid of the rust. I left the shop with a price estimate on how much the job was going to cost, which was great as many other places wouldnt even give me an estimate.My car looked flawless when I picked it up. The inside and outside were spotless, and I couldnt even believe how perfect it looked. I cant recommend this place enough for both small and large repairs.I posted a picture below of how perfect she looked when I picked her up!

El
Review №77

Authentic Auto Body is unlike any other business Ive ever worked with in the automotive industry. Their customer service is unmatched! You can tell they actually care about their customers, they treat you like family even if its your first time meeting them. Although I hope I dont need their services again any time soon, I would happy to work with them again!

Da
Review №78

My passenger door was hitting my front fender. I went and Marc looked at it and fixed within like 5 minutes. I asked him how much and he said to write a review on google. I recommend and work you need to go to Authentic Auto body. Great people that will help you out.

Gr
Review №79

Authentic Autobody did a tremendous job on the full detail of my Honda Pilot. Looks brand new. Outstanding job and I will be back with the other cars. Thank you for a job well done.

Ja
Review №80

I had some hail damage to both of my cars. They took really great care of them. The cars look like they just came off the factory floor. Very nice work!

Sh
Review №81

If I were able to give Authentic Auto Body more than 5 stars, I would! My vehicle was in an accident and declared a total loss. Marc at Authentic Auto Body was incredibly helpful advising me through the insurance process and providing me the information I needed to get a reasonable insurance settlement. He was professional, trustworthy and always accessible. When I was ready to purchase a replacement vehicle, Marc and Steve took a look at several vehicles I was considering and offered a thumbs down or up before I decided on one. They are incredibly knowledgeable and friendly. If you need a tow, a mechanic, or auto body work, Authentic Auto Body is THE place to go!

En
Review №82

Got my car picked up today for detailing. These guys are amazing. Professional and affordable. They saved me a lot of time by picking up and dropping off the car. I highly recommend them!!Car looks better than brand new.

Am
Review №83

I was rear ended back in October- while my Honda Pilot was deemed totaled- Steve and Marc were super helpful the minute I called to get it towed. They took control and guided me through the process of a rental and more .. delivered the rental to me the same day!! I can’t say enough good things and would highly recommend them!-update: so I finally found a replacement for my totaled Honda - but quickly realized how much I loved my remote car starter! The first people that came to mind to help me out were Marc & Steve at Authentic Auto. They didn’t disappoint me!! They ordered it and installed it for me!! I honestly can’t say enough good things about them!! 😊

Sh
Review №84

Excellent customer service. Marc was so helpful with everything including contacting my insurance company. He explained everything to me. I am so happy I found Authentic Auto Body. I will be a forever customer!!

Di
Review №85

I had heard about this shop via Facebook after the June 2020 hailstorm had hit, they did not disappoint. Staff was knowledgeable, friendly and guided me thru the entire salvage process. I would highly recommend Steve, Mark and the entire team at Authentic Auto.

Sa
Review №86

Had my car detailed for a very reasonable price, car looked awesome when I picked it up! Very professional and friendly staff + good communication. Would use them again in the future.

Ja
Review №87

This was my first interaction with Owner Steve and the Manager Mark. They are absolutely amazing, the level of service, communication, and support can not be surpassed. The quality and professionalism set a new standard for autobody. They took care of all my problems and still went far above and beyond. Once you leave your vehicle in their care, they advocate for you, handling all the details, you don’t need to worry about a thing!

An
Review №88

Every single part of working with Authentic Auto Body was a positive experience. Mark is beyond efficient and knows his way around the insurance world. So I handed him my car and the key and he handled everything else. Couldnt have been an easier process! And how does my car look? Gorgeous! Like new and its a 2017. Check out AAB. You wont be sorry. :)

Ch
Review №89

Authentic Auto Body was recommended to me by my insurance company after I got into an accident. I called and spoke with Mark, who from the start was incredibly helpful and thorough. He guided me step-by-step through the process of towing my car and making all the repairs. Over the course of the month that he had my car, he made weekly calls to me, checking in and keeping me informed about what was happening and what I could expect. He really made a very overwhelming and emotional process stress free. I would HIGHLY recommend Authentic Auto Body for ANY automotive needs and have already shared my positive experience with friends and family. Thank you again, Mark and crew!

Je
Review №90

My experience with Authentic was, by far, the most professional, helpful, and quality experiences with any body shop (or honestly any service provider) I have had. Every interaction, starting with the first phone call, was friendly and professional, and I was provided everything I needed to ensure I fully understood the process that would happen with my car. It was explained that my car would only be fixed with factory original parts and fixed to original manufacturer standards. Mark and Steve went above and beyond to ensure I received everything that was entitled to me from my insurance carrier (my car was deemed a total loss). Without them, I would have let the insurance company try and dictate clearly sub-par and non-comprehensive repair plan which would risk future problems with the car. Authentic did FAR more comprehensive assessment of the car including only factory parts and procedures and found that the cost to fix it CORRECTLY did not make financial sense for the insurance company. They even helped guide me in my conversations with the insurance company regarding the cars valuation and payout. They now have our second vehicle for a more basic repair, and will have all of our business going forward. Its nice to find a local business that is this focused on customer service.

Jo
Review №91

I highly recommend Authentic Auto Body & Collision. Steve and Mark were awesome to work with. They were highly professional, communicative, and a joy to work with. I brought the car in for mechanical work and they did a great job and the car works great. I’m so glad I found this team for any of my future auto work. Steve, Mark, and the entire crew were truly exceptional! Thanks again!!

Br
Review №92

This was probably one of my best experiences with a business in at least 20 years. No one likes having to go to a body shop and for me it was no different i even lived a good distance away from this one and typically would of gone to a local shop as I have done in the past. Well I am so glad I did not. Everyone from the owner Steve to the Manager Marc and the entire staff were so unbelievably professional and kept me informed the entire way through the process. They helped me with everything with my insurance and loaner car this place puts other body shops to shame and truthfully I have not received this type of great customer service from any type of business in a very long time. I strongly recommend this business even if it is a little drive for you it is well worth it and you will be glad you did. I am not looking to get in another accident but if I do there is only one place I will go. I was also thrilled with the full detail on my truck that they did and now that I know they offer that service on a regular basis I will be going back for that regularly for all of our vehicles. Thank you Authentic Auto Body!!

Ke
Review №93

Great with the detail job! - Thanks!

Ch
Review №94

I cannot say enough good about my experience. Mark was so helpful during such a difficult time. From the initial call about my vehicle, to it being declared a total loss, he went above and beyond. He answered after hour phone calls, helped me communicate with insurance, and told me what to expect every step of the way. I highly recommended this place!!

Di
Review №95

We had a great experience with Steven and his team. They conducted their business with transparency, honesty, integrity and professionalism.Marc was superb always with a great attitude and excellent customer services.We are very grateful for your services!!!

Ha
Review №96

I needed some repairs done on my car and I chose Authentic Auto Body & Collision to do the repairs after seeing glowing reviews. Everyone was right about how AMAZING they are. Everyone was so nice, kept me informed, and did a fantastic job on my car! I cant thank them enough for all of their hard work! I 100% recommend for anyone who needs to get something on their car fixed to go here!!

Da
Review №97

Authentic Auto Body is the ONLY place to go for auto body and detail work. Mark and team were tremendous to work with, kind, compassionate, and truly cared about me and my situation, They worked closely with me to ensure that I was treated properly by the insurance company, understood my rights, and walked me through the process every step of the way. Thanks to Mark - I was able to maximize my return from the insurance company and rapidly reach a settlement. A professional and class act all the way!!

Ca
Review №98

I had some scratches on my black ram 2016 and he quickley fixed them within 15 minutes. It looked brand new and there was no appointment needed i just walked in! Super nice, i will be back again!(:

Su
Review №99

Authentic Auto Body in Holliston is the best! They are accommodating, more than fair with pricing, and genuinely great people to do business with. When I call, I feel like I am calling a trusted friend. I trust their guidance on what needs to be done to my vehicles and what I can hold off on doing. I would recommend call Mark anytime you need service!

Je
Review №100

I cant say enough good things about Authentic, and about Marc in particular. Marc has been so helpful in guiding us through the aftermath of a collision, especially in dealing with the insurance process. Professional, friendly, prompt in returning calls. Authentic has my highest recommendation.

Information
100 Photos
100 Comments
5 Rating
  • Address:229 Lowland St, Holliston, MA 01746, United States
  • Site:http://authenticautobody.com/
  • Phone:+1 508-429-6927
Categories
  • Auto body shop
Working hours
  • Monday:9AM–2PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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