They could not be bothered to look at my car, give me suggestions, or swivel around in the office chair to face me. Just said, we dont do this, you need to get your own parts if you want that. If someone had looked at my car they could have advised me on how to proceed. I did not need a windshield fixed but side mirrors, and I guess windshield repair is where the money is, with other issues a distant second. The good news was I did not have to wait as a walk in. I was pretty much sent away within a few minutes of my arrival!

Was able to order a new window for my 2022 vehicle and was able to install it in 1 week.

I had an appointment.. the day before the appointment at 5;40 pm, after their shop closed, I received an text informing me my appointment could not be done ay my home, I needed to bring my car in and leave it there all day and they would try and get to it. Professional, I think not, customer care, I think not. Try to get a hold of a person, I rescheduled the appointment, they called me and Tori asked me to call back,, talk to a person using their phone system, aint gonna happen, 45 minutes on hold. The problem is my insurance company only uses Safe Lite... if I could give them minus 5 I would. Terrible customer service, not professional at all and talking to a person... not gonna happen on Oahu in Hawaii... sometimes technology doesnt work folks... trust me.. others will know, again problem is, what choices do you have on Oahu in Hawaii.

Replaced my windshield. Used insurance and the copay was really affordable. Waited on location for about 3 hours, but they were accommodating. Television, complimentary coffee, soda/snack machine. They also allow you to drop off the vehicle for pickup next day for some circumstances. Would recommend to anyone

I just want to say I never do any reviews at all unless something is really good or really bad. I received probably the best service I ever had at this location and with my tech Elliott. He was absolutely amazing and makes me wish I could service a lot more vehicles with him and I encourage everyone to see him. Thank you Elliott for taking care of me and if I could give more stars I could and was just blown away at the amazing service I got from him.

First of all, I would like to say thanks to Safelite for fixing my windshield glass. You guys are amazing. Excellent service fast and clean. Customer service is the best. Keep up the good work guys.

They were fantastic. My Jeep was in and out in under an hour and looks like it never even happened. Maurice was awesome and you can tel the work is good. I will be going here again for all of my auto glass needs.

Nothing great about a smash-and-grab especially in rainy weather, but Safelite was able to squeeze me in before my scheduled appointment. Duane and his team were perfect in answering all my questions. Mahalos and thanks to Kim, Tori, Moe, and Dylan. (Sorry if I missed or mispelled anyones name!)

Caleb was our technician who came out to our home to replace the windshield of my Toyota Tacoma.He was polite, friendly, clean, extremely fast and efficient.Did you know that they have tools and equipment that allows one guy to do it themselves?I was extremely impressed at how they do this.Scheduling was fast, efficient and I couldnt complain about their price. It was all done online in a matter of a few minutes.Plus: at home visits and repairs?Theyre awesome, and they got their processes DOWN PERFECTLY.Definitely recommend this company.

Great service, replaced my windshield within the estimated time

While the work they did was quick and professional, they also scratched another window they werent working on and did not take responsibility for it. I would rather go somewhere with more professionalism that may take longer than go back to Safelite.

Quality of service was outstanding!! From workmanship to customer service to appointment scheduling all excellent !!. 😁👍

Customer service was awesome! My technician and father really hit it off too! Lol! Personable, friendly, and most importantly, a job well done!

Good service. Rock chip on windshield was still visible, but was explained as such before repair. Very easy to make an appointment on line.

EXCELLENT IS AND UNDERSTATEMENT!!!! I took my BMW X5 to this facility to have a broken glass that was the result of a breakin for theft. The process is automated starting with initial appointment, then reminders, then actial date of your appointment. And get this!!! While you are seated comfortably in their very, very clean and neat facility. You have access to free coffee ☕, vending machine for people like me who they know might want a snack or something to drink also. And if you think their service is great!!! They give the customer an additional courtesy of notification via text messages throughout the entire time of your wait. So that you will know the exact progress in real time. As to where they are towards completion. Once the technician finishes the job. He conducts a complete briefing and joint inspection with you so you will know 100%what was done, and what to do should there be any problem. Then when you go back into the waiting area. The girl 👧at the reception desk explains everything to you again. And sincerely informs you of their life time warranty, thanks you and allow you to be on your way.

2007 Tacoma, rear window replaced. Window didn’t fit correctly. Interior glue wasn’t professional installed.

On time for the appointment only local shop that had our windshield very friendly quick and quality work

Poor cust phone service. No representative to talk directly to for help. Bad policy.

Good customer service & Friendly.

Friendly customer service reps. Fast service!

Ive used Safelite 3 times since Ive lived here and they have ALWAYS been very professional & knowledgeable at what they do. This 3rd time I had my car broken into. Once I got my appointment they guided me at every step and were very helpful at the office. I cant thank the staff there enough for their help!

Agree, Safelite s a terrifically efficient company

They did an awesome job and would definitely refer others.

Awesome service...procedure was fast and stress free. Moe was great. Waiting room and staff was great.

Excellent service by installer. Quick & easy.

Stopped by to make an appointment; they will come to my job and do my windshield. 🙌 Very pleasant ladies; the office was just too cold for me. The AC was sooo cold!! 😱

Fast and efficient.

Best auto glass repair shop in island🤙

Customer service and communication from this organization is top notch (five-stars)however, PROFESSIONAL QUALITY AND WORKMANSHIP is why customers go here. Came in with a nickel size star chip when I left, and arrived in central Oahu with two four inch lateral cracks that has extended across the windshield not directly associated with the star chip. Called back and was put on a prolonged hold, hung up and was called back by Duane (Ops Manger). Duane was professional as everyone else. Discussed my significant dissatisfaction with the PROFESSIONAL QUALITY AND WORKMANSHIP, and left it at that. Rock chips arent rocket science, just frustrated and dissatisfied. WHERE WAS THE QUALITY ASSURANCE? Thanks Duane, for your professional courtesy, however, quality assurance should be a top priority for a minor procedure such as this. Would not recommend for minor rock chips, other local shops that value their customer base would be the correct choice, not damage your windshield to have you come back to replace the whole windshield for the volume bottom line. Safelite was a very poor choice on my part, never do it again as the picture of the result speaks for itself: FAILURE OF PROFESSIONAL QUALITY AND WORKMANSHIP, FAILURE OF QUALITY ASSURANCE.

I had a small crack in my windshield so I scheduled a repair, which was easy to do online. I chose to go through my insurance and input all my insurance info. Well they still charged me $65 because “State Farm doesn’t cover repairs unless you have a $0 deductible” well who has a $0 deductible and why wasn’t I informed of this ahead of time if it’s a well known fact?On top of that the crack didn’t even get fixed. You can still clearly see the crack and even feel it in the glass. I called and whoever I spoke to at the company was rude but agreed to send someone to check it out. Well they didn’t do anything either. Now I’m supposed to be shipping my car off island and still have a very visible crack. Very dissatisfied with this company- take your business elsewhere.

Scheduled mobile installation of a windshield for a morning appointment. After getting confirmation emails and texts, no one had shown up by 3:30pm, at which time I got a text stating that my appointment had been canceled. No explanation. I called the shop number shown on Google Maps. No answer. I called the shop number shown on the website. No answer. I even called a third number included in one of the email confirmations. No answer. All-in-all a waste of my time. Thankfully I didnt pre-pay for the service, or Id be chasing down my refund.

A big thumbs up to both Anthony and his partner who helped put in our new windshield also the service was very fast too..Thank you so much🙂

First off I want to thank Kim and Shawn for taking good care of me the other day. They made sure that I was taken care of. Upon my windshield installation Shawn noticed there was a scratch on the glass and instead of just installing he informed me and apologized and gave me options. Luckily he found a suitable replacement and within 45 minutes I was out the door. Putting the customer first . Good job

Tori was so awesome. As I walked into the front door she greeted me with a smile. She was very sweet and easy to talk which made my experiences even better. Chris was the tech that worked on my truck he walked me through and made sure that I understand everything that was going on he call me over when he dry fited the glass to make shore that everything was to my liking. The rear glass doesnt come with trim. But Chris went out of his was to make my car look even better by adding a rubber trim that went around the whole windo. The trim maid my truck look better then factory.

Just wanted to say Thank You to Safelite for being honest and so helpful. I had initially asked for an appointment from Safelite to replace my window after my car was broken into however, because they were not able to service me for a few weeks, they went out of their to call another competitor business to see if they could get me in the same day -which they were able to. I really appreciate that honest professionalism and care!

I feel awful for going in this morning and already forgetting her name, Kim I think it was. INCREDIBLE customer service at the front desk. Fast, efficient, and kind. She allowed me to work in the break room while waiting for my car.She worked for the lowest price possible with my car insurance and she was very approachable.The techs, didnt get their names - but both were very knowledgeable and it was all done 30 minutes faster than anticipated.

These guys are so professional and friendly. They know what theyre doing and do it well. Plus the price was very good!!

I was on hold for 30 minutes three different days and still noone pick up the phone. Told to buy a Regulator then when I went to the shop told me I need a new motor for my driver side window now they telling i need a switch. I ALREADY SPENT 500 IN PARTS AND STILL MY WINDOW IS NOT WORKING. I THOUGHT YOU GUYS WOULD BE CHEAPER THAN GOING TO NISSAN DEALERSHIP BUT YOU GAVE ME THE RUN A ROUND. MY GOOD I WANT THR TOP MANAGER IN CHARGE OF YOUR COMPANY TO CALL ME ....MY GOD ...

Fixed my car window quick n efficient. Nice people

Receptionist was very informative. Gentlemen that helped me was great. Stayed within the time limit that was allotted. Thank you guys!

I am so impressed with this companys service and staff! The man named James, came by himself and did the job very professionally and was very neat. He was pleasant and easy to work with, he did a very excellent job!! Thank you!! I will make sure to recommend and use this company again.

They were very professional at what they do, and very helpful. Great work place 5 out 5 stars.

Great service

🤙

The techs here are the best. They took the time to attend me as a walk-in and provide an outstanding customer support as they were answering my questions and concerns. Highly recommend Sean as your to-go tech!

Very good service, very fast repair of 2 chips in my windshield.Only downside is the tech warned me AFTER the repair that my windshield might not pass safety check inspection even with the proper paperwork at some places but didnt suggest anywhere that wouldnt give me a problem so that was nerve-wracking to say the least as it was 3 days before the end of the expiration month when this happened. So I had to scramble around to find a place that wouldnt fail me which would flag the system to tell them that I had to replace the whole windshield for 2 teeny tiny chips that werent even in my line of sight anywhere just to pass.Otherwise, overall great experience.** Note: I did end up finding a place that passed me with no problems but it was the 1st of the next month by the time I could get it there - KT Auto Shop in Kalama Valley Shopping Center, only open Mon-Fri

Great staff and friendly service. I drove to them and, even though we were surprising them, Chris greeted us before we made it to the front door. They provided an estimate within minutes and we were pleasantly surprised that they were able to fit us in with all parts in stock.Chris even made a solid suggestion for breakfast a few minutes walk away. Mahalo!

A+ Service!! Easily made an appointment online. Work was completed in way less time than what was estimated.

Very informative and helpful with my windshield repair. I would recommend them

I was pressed for time and had to change my windshield in order to ship my car to the mainland. The lady at the desk was very understanding and helped make that happen. I really appreciate her help. Hopefully, I wont need another windshield soon but if I do, Ill be back for sure. Very professional and you can watch tv and enjoy free coffee while you wait.

Our local glass repair company gave us the run around three times regarding fixing our windshield. Safelite gave us a quote online quickly, flew to Maui and got the job done fast, with great service that took less than 45 minutes. Super stoked! Highly recommended!

Pros: book online, fast friendly serviceCons: Charges:- $144.99 charge + a $7.99 repair charge, whats the $144 for then?- $24.99 - cleaning charge, for surfaces came into contact with (COVID)-$19.99 - Mobile charge.

Replaced my windshield here. They did an awesome job. No hassle and was under the cost of my insurance deductible. Had me in and out pretty fast and enjoyed some coffee. Friendly staff! Thanks guys!

Staff is very friendly and helpful. As soon as I pulled up I was met by 2 of their employees and they took my keys to work on my car right away. Will definately be coming back for further repairs if needed. I highly recommend this place!!

Making an appointment online was super easy and the process was explained on their website as well. The young man that came to fix my windshield, explained the process to me again and answered the questions I had. He was pleasant and profession. The repair only took about 30 minutes and I was grateful that they have the mobile service which is totally worth it!

They were awesome and fast !!!!! The fixed the back window on my Toyota Tacoma it was a hard part to find lucky they had it in stock. Everyone there was really nice great costumer service !!! I was really happy with the job they did and time it took them.

Pricing is transparent. Service was extremely quick. Staff was great

Amazing service!! Mike was incredibly understanding when we told him we needed to grab food for our kids before dropping off the car even though we had an appt. And it made us about 45 min late. They finished a front windshield replacement way faster than expected. Incredibly professional and friendly staff, especially Chris, Kim and Mike. 10/10 recomend.

Excellent service!!!!! Took them less than 30 mins....good service good people.

Great service and professional highly recommend to get your glass replace and price is right

The best! Easy to reserve online, next day reservation, easy to find, polite and professional employees, cheapest price on the island, I arrived early and they were able to see me immediately, took as long as they said it would, and great job on the glass.

I had my reservations on using safelite since I had a couple bad experiences in Arizona.Awesome staff! Same day service and they were early!Very thorough on making sure they showed me possible problem areas they may encounter. Gave clear and precise direction on what I need to do for the next 48 hours.I couldnt of asked for a better customer experience.

Most awesome autoglass repair company ever. I couldnt drive my car so they came out to me. The man that came out was really cool, nice and calm. He got right to work and having a nice conversation with me, while he was working. Really quick service and very professional even outside of his work place. Thank you very much Safelite Autoglass for a wonderful service windshield is cherreh 🤙Mahalo

They Fixed Our Windshield Very Fast.. Customer Service Excellent.. Friendly Staff..

They couldnt fix my back windshield but helped me find a great top shop!

They did a chip repair. Worked with my insurance company so I had no out-of-pocket costs. Work looks great! The chip was really bad, and now you can barely tell it was ever there.

These people were friendly and professional from the first (mainland) call to the actual place on Koapaka where the work was done. Their estimate of how long it would take was spot-on. New rubber around the window and swept up the inside; all good. Might go back for the rear window too!

Great service, great team!

Easy and quick scheduling that got my car in very fast. Staff was friendly and respectful. Had my car back in 1 hour, impressed after being told it will take at least 2 hours. Only issue that I was a little disappointed was, that whoever the technician(s) were, did not remove the left over debris from my car which was on the seat and dashboard.Also there are are a few white scuff marks on my dashboard that were not there prior but I did not see them until after I was already home. A recommendation, please use some soft of drop cloth to cover dashboard to prevent any scuff marks, damage or debris falling into vents near the bottom of the windshield. I hope I can get the scuff marks removed.

Great service, really fast and efficient, very profesional and explain everything the way you understand. Thank you satélite

I had an excellent experience. Chris had my front driver window replaced in less than 30 minutes!!! Thank you Safelite!!!

Called in many time to speak with the agents over there, first time called i told the guy for what i need,he gives me the quote but been told its not in stock so have to order it takes around two weeks,which i dont mind,but he hold me on line for over 10 mints. i called back again later, another guy picked up,and put the order in for me, i appreciate that.but i hang up without confirm with the price.so i called back two times they just hold me on line and nerve get back to me.i tried to call again the guy spoke to me at first call picked up the phone with really bad attitude like hey i told you the price already right? i said i just wanna confirm with the price cause he wasnt the one put the order in for me,then he said ok write it down now ok? then he just put me on hold again,then never get back.what a business lol.

Fast & easy & they followed up with me re: my appointment.

A rock hit my windshield so I got it reaced at satelite. Very convenient and great job done.

Fast and professional service! I would definitely recommend this company.

Today Safelite came to my house to repair my nv200 window that was smashed by criminals.I think his name was Brian.1. Professional2. Quick3. Friendly4. They also vacuumed and then cleaned all my windows.Ill always use Safelite Oahu from now on.Thanks and Mahalo

Wait for the discount that follows after you deciding to replace the glass then its a great deal. They were fast and easy to work with

This place was clean, did a good job of replacing our window, was courteous, professional and quick. Had a delicious cup of coffee, no charge.

Give me all the information I needed to know about replacement of a windshield and how much it would cost Auto pocket or using insurance

No contacts I went Local.?!

Eh at least it exists

Fantastic guys!They just fixed my rearview mirror for free! Really great guys. Ill send anyone with windshield problems to them!

Very friendly staff

Poor quality of work. The technician went to the dealership to replace my front windshield which had a crack in it.When I went to pick up my vehicle, he left the drivers side a little dirty, improperly installed, there is about 3inches of the weather strip missing, the whole windshield was filled with what appeared to be hard water residue when I got up to leave for work early the next morning. I also noticed the differential molding space between the passenger and driversd side, also this rubber piece about 5inches long is lifted off the windshield, whereas on the passenger side its flushed on it, and now, I have to inconveniently take my vehicle from the westside to town. Now if the person who installed my windshield, inspected his work and was satisfied with it, then he doesnt belong working there!!! To me you should take pride in your work, its your trademark, your signature. It determines your review like this one... I definitely DONT want the same person working on my vehicle when I take back in to correct their problem!!! Would I recommend them, NO!

They were very helpful and fast

They are very professional there. they were very friendly. they saved me money on my quote it was cheaper than what they had tolded me and they would get the job done in about a hour and a half. Everybody there very friendly and very polite I would recommend Safelite Auto Glass ...to my friends. Mahalo WesPS the location is right across target store in Salt Lake. So while youre waiting you can go shopping.

I have my windshield done today August 9, 2019. I texted and called the technician about the issue. The tab/screw for the rubber and plastic that hold the windshield was missing. I also tried calling the office but nobody’s answering even though I called during normal business hours.

They did an excellent job.

Parking was a bit confusing to navigate because of the lay out. Staff were extremely efficient and professional.

Very unresponsive. Used Ace Auto Glass instead.

Always fast they do good work

I was referred to Safelite via AllState. This was on a Saturday at 9am. The helpful rep at AllState set me up with Safelite with an appointment at 11:30am, same day. I got to Safelite and was taken care of in no time, and treated extremely well by both the receptionist and the Safelite team. I was given ALL the info and explanation of what was to be done, and was in and out in under an hour. Regardless of price, or insurance coverage, Safelites service was top notch, professional and friendly. If I ever need auto glass repair/replacement, Safelite will always be my first choice.

Good customer service.

Showed up at 3:10pm for an 8am-12pm appointment window. Unacceptable level of service with hardly any attempts to let us know he was running late.

I called to repair the windshield on my vehicle, and the woman quoted me $307 dollars. Being military, it was discounted to 282. They told me to wait and between 8-12 they would come. Easy enough. They called me at 8:30 and told me they would be there around 11. Ok! I waited and waited. The guy didnt show up until 2:30PM. I called the manager to express my displeasure and he told me this happens and he is the middle man but he will talk to the guy in the truck and see where he was. The Middle Man? youre the boss! Extremely Rude. He was complaining he was late because the last customer was unruly and did not like the service they got. Go figure.If you want your glass replaced, they will do it. On their schedule. Sometime. I only gave it 2 stars because they did come out. Would I go to them again? No.If you have Comcast/Time Warner/Etc, the experience was like that, Awful!

Fast and friendly service. Professional staff.

Loved it! Theyre very professional and the staff are very helpful and friendly. I got a quote from Leward ace and they told me $728 to fix my front windshield, I called SAFELITE and they quoted me $417! What a difference! I called to schedule an appointment on the 9th of November and they called me back the same day (October 27) saying they have the glass in stock and I come in today!!! I was very pleased with how fast they worked to get me in and how good of a quality job they did. Go here and no where else, you WILL be pleased!

Clean facility

Excellent service!

Good service, reasonably priced