It’s a great store with excellent service. It’s kept very clean and well stocked with organized shelves and high quality products. If an associate can get you a deal with membership on an item, they will! Every time I’ve been in, the checkout staff was very helpful. When we are in a hurry they always get us in and out the door fast. Fantastic selection of health, beauty, snacks, and even a couple aisles of garden and miscellaneous items. This is my favorite drugstore in the Hoquiam-Aberdeen area. Highly recommend this location and their lovely employees. Their cleanliness during these times has been impeccable and the wonderful variety on the shelves keeps us coming back.

Two days in a row I have waited over an hour to pick up prescriptions. Ridiculous. Lots of apologies. No action. No change. When you come to pharmacy be ready to wait and wait and wait. We are going to change pharmacies and have been Rite Aid customers for years. PS. Please don’t tell me to call-no one ever answers the phone ! I understand being understaffed. Work to address the problem.

That company should be ashamed. My sister had to wait 2 days to get her pain medication. They said it was because of being too busy. If thats the case, hire more help. The month before, she had to wait all day for her medicine. Well, she is no longer going there and she has been going there for 11 plus years. Give me the smaller Pharmacy any day.

By reading all the reviews, the issues with the pharmacy has been on going. Twice I have had to come back to get a complete 30 day (took 2-3 trips to the pharmacy to get a complete 30 day supply) supply of my diabetic medication. They have issues making sure this medication is in their pharmacy. For a year they have been taking over 4 days to get medication bottled and to the customers and that is after the customer comes in and complains until their medication is filled. Why should anyone have to struggle to get their needed medication. The only people that suffer is the customers needing their medications. Fix your issues now.

If I could give this place a negative stars I would ...... It would be a negative ten stars . Wont even answer the phone. Called twenty times in last month, multiple times I have had prescriptions sent there of a medication I can not go without and its taken almost a week after it was sent . If they cant handle the volume of business then just tell doctors that they cant fill or handle the volume of business .

Used to be really good. Now I cant even pick up a refill without standing in line forever.

Its waaaaay too busy! I always call about four or five times and just have to go in. Then my script isnt ready yet. So back again... stupid. Im ready to check out Aberdeen. At least they can answer the phone!

I telephoned the pharmacy to verify that my husbands post ER medications were prepared before driving an hour into Hoquiam at 7pm; they hung up on me four times. Well, so much for my husbands much needed medication. Weve been doing business here for five years... no more.

Very friendly and helpful staff in pharmacy. They go out of their way to make sure you understand your scripts. When Swansons pharmacy was bought out by Rite Aid, their was a lot of confusion with my scripts. Some of mine was dropped in the transferring and it was a big pain for me... The Rite Aid staff was so reassuring and caring, it made me cm down..

This should not even be 1 star. I have had nothing but issues with this Rite Aid. They do not fill your prescriptions in a timely manner At All. If there is an issue of any kind they just drop the ball and do nothing about it not even let the customer know there is an issue.The lines are 15 to 20 cars outside in line and about that in line inside the store. There are 2 drive through lanes but apparently one of them is for drop off Only and there is No sign saying this. They don’t even use it when they get backed up. I dropped off a prescription in that drive through yesterday no one in front of me but it still took 25 minutes to just drop off my prescriptions.We went there to get COVID shots (there was a sign saying no appointments needed )but when we asked the pharmacist they said it was by appointment Only…I have never been to a worse Rite Aid.It is a clean store but that is about it!!

To Rite Aid management, what is going on meds in pharmacy not ready for hours after a week.So busy yesterday that would have taken 3 hours to get through the drive theough and parking lot eas full.No one will answear the phone to find out if meds are ready.No one confirms anything through automated system.If I could I’d charge your pharmacy for all the wasted time and energy for trying to get meds for my son who has copd and asthma.Needs his daily inhaler and can’t get it.Maybe when someone has heart failure in line then manangement would fix it after a hell of a lawsuit.Get more employees to cover.Don’t know why it’s so busy?

They are not doing their jobs at this place. Long lines to wait to talk to someone, and when you try calling to talk to them, it just rings and or have to go through their recordings hoping to talk to them! Me and my husband have gone without our medications for over a week or more! Most of the medication we cant go without or it causes a medical problem where we end up having to be taken to the hospital. This is very irritating!

My sister went to pick up my meds which I had been texted they were ready. The sales girl, must be new, bless her heart, couldnt get my birthdate right. She insisted I didnt come up in the system. My sister finally got her to look under the right birthdate. Transaction was done, then sales girl walked off without handing her the medicine! She took care of three customers before coming back! Oh my! Thank you to my sister for her patience. Ill be glad when this covid is over and places have longer too train their employees. Jeez

HORRIBLE! they never answer the pharmacy phone!!!! people need their prescriptions. i’m talking, they NEVER answer the pharmacy phone

Good store, clean and well-organized. The bathrooms were good. Sales people seem to be busy enough, although it took a while for a second cashier to open- by then, line was down.We bought some heel protectors and insoles for our old hiking shoes. It definitely makes a big difference in your day when your feet are happy from the start..

The pharmacy is incompetent and a bunch of liers wasted 3 and a half hours of my day for them to say itll just be a few minutes for my meds to be done and they would call my name when its ready I waited 2 hours and got back in line waited 30 minutes in line to get up to the counter for them to tell me oh itll be another hour and half

Unfortunately, Ive had to transfer my prescription from this pharmacy until they get back on track.

How is it possible in this day and age to call multiple times over several days and NOBODY ever answers the phone????

Very helpful, in spite added demands of administering CoVid tests and injections. Staff take service personally, and are patient with customers who may be confused or irritable.

Waited 30 minutes for a prescription that should have been ready 3 days prior

Big store but a lot of empty shelves.

I like this store I havnt been in for a while now but its not the employees at this store that gets the 5 star its the rite aide company as a whole. When there is a problem it gets solved.

For the third time I had called to have one pharmacy item put with my prescription to pick up in the drive thru. For the 3rd time it wasnt there. Now I have to make a special trip to it and I really needed it tonight. Why do they offer to do this if they arent going to do it? My special trip to get this wont be to rite aid. The most irresponsible pharm techs. Ill be looking for another pharmacy because of this staff.

Fast service.

I have never had any place be as close to family as the crew from Rite Aid in Hoquiam! So convenient too! Thank you so much!

Pharmacy Only: Always friendly. Lost a star because last time I was in they let a small service? dog sit on the pharmacy counter. Even though my meds were sealed in bottles it still didnt seem very sanitary to let a dog on the counter immediately before I walked up.

Excellent staff. Clean store. Great pharmacy. Would recommend. 10/10 A+

WAY BETTER THAN THE ONE IN ABERDEEN

Great staff. Weekly sales. Friendly pharmacy with drive thru

Very friendly and helpful.

Most horrible experience ever had. They would not make effort to call insurance company to check insurance. Did not seem to care about my well being, did not care to find a solution or answer and even lied to me about my medication. Pharmacist stood by and never came over to address issue with me or the clerk. And did not even review the medication with me, after I paid out of pocket for it. Could not count how many times they rolled their eyes at me. All I wanted was help, should expect this from a Pharmacy. Will never use them again, ever, ever!

Another problem with the pharmacy! This time I called in the refill, said be ready the next day. Not ready when I was told it would be. Asked me to come back later in the day. Gave them 4 hours now they say it is too soon to refill after the machine said it would be filled and so did the pharmacy. Who runs a company like this? Are they out of their minds or just that incompetent?

Pharmacy staff were friendly and helpful.

They are so friendly & accommodating in the store & drive thru.

This store has all your RiteAid needs. Unfortunately, idems cost more then what is in your wallet.

Despensed another customers meds to me TWICE! And I was pregnant and bread feeling second time! refused to fill my meds that were rightly mine and ready to fill.. putting me in ER....rude, incompetent, out of line, wont and cant do their job.

The service is friendly and fast.

Great store to work at with coworkers.

Helpful customer service, and fast service.

Pharmacy is fast and friendly