Storage is great. Some of the workers there have no idea what they’re doing, but for the most part it’s a good place

Excellent service. Vehicle was very clean and well maintained.

Excellent rates all indoors ground level no stairs easy for handicap people store their stuff

DO NOT USE THIS LOCATION! I temporarily stored our house here for a couple of months in those boxes. It took them 3 months for them to get me on auto pay despite me asking every month to have that setup. Even after they set me up, they kept sending me letters saying I was late and would owe extra fees. Im still getting those letters. I finally had to go in and clear things up.Now when I asked my boxes to be delivered, I gave them a 2 week notice and heard nothing from them. So again, I had to physically go in, because they rarely answer the phone, to make sure they were ready. THEY DIDNT EVEN HAVE THE ADDRESS I GAVE THEM OVER THE PHONE. So I gave it to them, in person and they told me it would be there by noon. The next day, noon past, we tried calling and again, nobody answered. Then randomly I get a text message telling me my card was declined so they couldnt drop off the boxes and maybe they can try tomorrow. They didnt try to call me or anything.So again, I go in physically to the store location, because they dont answer the phone. Give them another card and they assured me theyll be there by 9:30am tomorrow.So I dont know if they actually will, but Im emailing their GM and their corporate office because their disorganization and lack of communication is the worst Ive seen in a company in a long time. Im looking forward to being done with them.DONT USE THIS LOCATION!

U-Haul has been very good for me. My pods arrive on Sunday

Derek Aroma was a fantastic help. Really enjoyed this experience getting just a trailer to pick up a snowblower. Was very courteous and everything went quickly and smoothly. Thank you so much

They had the truck all ready to go. The customer service was amazing!!! Thank you

Well, it started out, at home, over the phone....GREAT! After arriving at the facility there WAS a major hic-up 😱!!! BUT, Ceceelia Hamilton took over and it ended up better than GREAT❤️. She went over and beyond helpful! Happy, happy, happy😁. I give her, Ceceelia Hamilton, at the U-Haul store facility on Broadway Street in Idaho Falls, Idaho...a 5 star, star 🌟 🌟 🌟🌟 🌟 Rating. Patricia Ricks... you need to acknowledge CECEELIA HAMILTON, a positive action within your power! This lady is amazing! She went over and above, to correct the hic-up!!! Thank you Ceceelia 😘!

Cecilia is super nice and friendly. She was a great help

Great!.... in the beginning, have had 3 unauthorized charges on my account ever since. Not happy.

The cashier didnt take the correct information and made the whole order wrong. Frustrating

134 W College St IDAHO FALLS ID 83402

Takes a little time, but they do have friendly people to help you with your needs

Very helpful, capable, and kind staff. With moving stress its really refreshing to have people helping me that are actually helpful!

Awesome!

Ridiculous wait time