Very helpful and not pushy while picking out what I feel is the best fit for me. She explained everything in simple details without making us feel as a bother. Best experience we ever had choosing a new mattress! Will recommend Rebecca to others!

Rebecca really helped my boyfriend and I choose a new bed and was very helpful! Give us all of our options and never tried to direct us with her own agenda. Would definitely work with her again and will be suggesting her to everyone I know who is looking for a new bed!!

I had done quite a bit of research before going into the store, and I thought I knew what I wanted. I just needed to lie on the product to make sure. Rebecca actually suggested a different mattress, which I expected, because dont they always try to upsell? The other mattress actually felt much better, and it was $200 less! Great experience!

I had a positive experience. The sales lady was very informative and was able to find a good mattress. I also purchased a new base for the mattress. I was able to have it delivered in 5 days. The men that delivered my mattress and base were very polite. Very happy with my purchase.

Terrible experience. Dont shop Steinhafels unless you are willing to pay $225.00 for their so-called guarantee. READ the small print before you sign anything. I have spent the last 40 nights sleeping on a very uncomfortable mattress. I still can not get anyone to call me back to arrange a return. I will never purchase anything from Steinhafels again. I wish I had read the reviews before shopping with them.

Overall a pleasant experience, however, I/we did experience two issues:1. A 3-wk delivery date for items IN STOCK and less than an hour from us!2. Store refused a cashiers check! Issued by a local bank, made out to Steinhafels for the exact amount of purchase! Are you kidding me?? We were told its authenticity couldnt be verified!! A cashiers check wasnt a trusted form of payment! Ive bought homes and vehicles using cashiers checks yet a mattress purchase is suspect? The check was issued less than a half-hour prior and had the stub attached. Ridiculous.

Amazing. Worked with Rebecca S. I was very pleased with the service and happy with my purchase after trying many combinations I feel we came up with the best fit and price. Will continue to shop here for future needs.

Answered all the questions received a very fair price and extremely happy

So far my experience has but been pleasant. First sale took over 2 weeks to have a pillow delivered. Now 60 days later we are in extreme uncomfortable sleep. Just left the store to do an exchange. I understand a restock fee but Steinhafels is not very keen on customer satisfaction. Soaking us for thier top tier pillow they sold us that are horrible. We now get a new mattress and two new pillows and they offer nothing for our dissatisfaction. Not a waive of a restock or throwing in new pillows? It would go a long way to please and when you do people spread the word which means more business. The salesman was all but sure of what he could do. At this point if and when I ever have to buy a mattress again it will likely not be from this location or Steinhafels in general.

Great service in this time of no contact ordering. Salesman answered all my questions. Highly recommended.

Steinhefal has been a pleasure to work with. We are so happy with the quality of the merchandise we purchased. We would highly recommend them.

John Partipilo of Steinhafel was wonderful to work with. Will definitely shop here again - great customer service.

Ken was awesome! So kind, patient and helpful.

Pushy sales associate she told us how broke she was because she had been off for a surgery, I asked for time to talk with my husband about what we had seen and she would not give us time without bugging us. We left and went to a different store and purchased made our purchase the same day.

The salesman was friendly and knowledgeable. No high pressure pitch. Patient as we tried many mattresses. No cheapies here, but plenty of choices.

Very nice to work with. They cared about what I was looking for and were not pushy at all. Love the place.

Always love working with the folks at Steinhafels. Helpful, friendly and a pleasure to do business with!

I was super nervous about the delivery coming during nap time due to possibly waking up both my babies. Both of the gentlemen were awesome! Quick and quiet! Didnt wake up eaither of the babies! Thank you so much! I cant wait to sleep in my new bed!

Salesman very informed and nice. Not a pushy salesman. Good experience, will buy from them again

This store has no sense of good customer service at all. Do not go to this store if you want to be treated like a paying customer. My bed was scheduled to get delivered today (after waiting a week) They come to deliver and realize they have brought the wrong size. Instead of trying to make it right with the customer they basically tell me sorry the best we can do is bring it to you a week from now your you can have your money back in 1-3 business days. Never again will I send anyone to this store. Absolutely unacceptable.

The associate we talked to was very helpful. It made our decision on mattress type and platform easy.

Always have good customer service and experience

I was pleased all around

Theyve got a good selection, but unfortunately I think if you buy any mattress in any physical store these days, youre not getting the top value for your dollar.

Knowledgeable and helpful staff. I believe I picked the best buy for us with their help.

Helpfully..... but ran out of the free bases.... went to purchase 8,000 worth of matrices.... they had no bases for them..... went to another store

If you dont feel like waiting forever for your new bed to be delivered- go somewhere else! Sales reps cant tell you when anything will be delivered they know absolutely nothing about the delivery times available. Then when you do get an email from the steinhafels delivery team- they pick the most inconvenient time in the middle of the work week. When you call customer service to reschedule they cant reschedule for a later time in the same day- it has to be for a date thats pushed out much further from your original delivery date. If you work full time and during the day - this causes a huge inconvenience, especially due to the fact i have to wait another 7 days to get my bed delivered on top of the 7 i have already been waiting for it.

Friendly and helpful staff. A very good local business.

Ken was a huge help at the Janesville Steinhafels -- thanks much!

I didnt go to Steinhafels.

Ok selection

To expensive

Solid local business