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Midtown Ace Hardware
1685 S Westnedge Ave, Kalamazoo, MI 49008, United States
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Midtown Ace Hardware
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Ri
Review №1

Second visit. just as good, if not better, than the first. the young man who cut my keys was completely on top of being helpful, and Darnell at the cash register was friendly and also helpful. so appreciate the convenience and excellent service.

Az
Review №2

Best customer service. I absolutely love this store.

Sc
Review №3

I came to Midtown Ace Hardware in search of a quality gas can that was easy to use. I found exactly what I needed. Because I live downtown, this is my go-to hardware store. The staff is fantastic and the products sold here are high quality. I HIghly recommend!

An
Review №4

Clean, friendly, well stocked store

De
Review №5

My little dog and I were greeted by a lovely young lady who took me directly to the correct aisle, found what I needed quickly .I love the service ! This store has about everything a hardware store should have. I must say it was bright and clean. I have shopped there several times and never disappointed.

Ta
Review №6

This is absolutely the best and kindest Ace ever... they fixed the glass in the door and reglazed what needed reglazing and the cost was so great....just have them do it all, they are great...they go above and beyond to make sure you feel at home... everyone needs to come here..

Ma
Review №7

Nice little place, we didnt find what we were looking for, they were sold out.

Be
Review №8

Clean, well organised.. Excellent customer service, floor & cashier!

Ma
Review №9

Love shopping here. They really make you feel at home will continue to shop here.

Jo
Review №10

Some of the Best Americans work there. Highly Recommend!

Me
Review №11

Great customer service! I wish I knew the employees names that helped me. Super nice guys. There were 2 young men and and older gentlemen that all greeted me when I walked in and were more than willing to help me find what I needed. Also, the store was very tidy and clean!

J.
Review №12

Good selections, decent prices, service is always good. Great location.

Ja
Review №13

I do not recommend getting glass from them. I took my whole window frame inside this place,the employee measured it his self. While he was cutting it I took my window frame back to the car so I didn’t have to carry both outside. I got home to put the glass into the window frame, FOR IT TO NOT FIT! I spent 18.99 on a piece of glass I can’t do anything with. I am now out of the money to fix the window. Now, Me and my 3 kids have to sit here tonight, and freeze... as they say no returns on glass pieces. Trusted the employee with the measurements, since this is suppose to be “Ace the Helpful Place” as they say on the top of their receipts. What a joke!! Lucky i even have to put 1 star because honestly they deserve NOTHING.

Je
Review №14

What a great place to shop bought a new Webber and got extra car keys and phob made and programmed didnt even know they did that, cheaper than dealer too.

Da
Review №15

Best retail experience Ive ever had. The entire staff was super nice. From the person who I spoke with on the phone before going, to Darnell at the cash register. Levi who helped me was amazing and did everything he needed to meet my needs and wants. This store should be super proud of themselves. The store looked really great and clean and impressed me before I even walked in. Thanks to everyone including the delivery team who was more then willing to make a quick delivery right then and there. Thanks everyone!! I have to pass 100 different stores that all sell the same things just to get to your store but I will definitely be back.

Al
Review №16

John-Michael helped me on two different visits trying to fix my kitchen lighting. While the mystery (its not the bulb, turns out) is still under investigation, I wanted to thank him and recognize his store for going above and beyond to assist me. The small-town hardware store feel is preserved in that extra customer-service touch. I would keep visiting for that alone.

Te
Review №17

Had to order what I wanted and wait for a call.

Ja
Review №18

Love this place I dont have to walk two miles for some screws and nails like the giant stores and theres allways someone that is ready to help you find what you need👍👍😊😊

Re
Review №19

Great store....easy to navigate. Clean and friendly staff.

sc
Review №20

Friendly staff very helpful when u need

Co
Review №21

This our go to hardware store! Friendly staff always helpful. Family and locally owned! We bought an awesome electric mower from them and they’ll easily order anything for you that is not in stock. Great selection of bird feeders and all kinds of goodies.

Ji
Review №22

Well they say ace is the place and guess what its a place they wasnt kidding

An
Review №23

They cut the glass wrong when brought in the frame and it was to small never ever go there they are rip offs if u want to throw money away than thats ure place. If u dont have money to waste go somewhere else gave one star since cant give no starsAsked if that how we wanted it really we just want it to fit the frame its ure job to cut it right or fix it if u mess up

Pa
Review №24

I’m a college student who’s dad lives 4 hours away. After buying a $40 shelf from target I messed up and I put dowels in the wrong holes and couldn’t get them out. I could’ve gone to Lowe’s or Home Depot which are 5 minutes away and Ace was 24 minutes away from me but I knew if I went to ace I would get the help I needed. I walked in with my messed up shelf and explained to them what I needed help with. The guy at the register took the dowels out and let me know where the ones I needed to buy were. I was so happy because without their help I would’ve wasted $40 dollars on a shelf I couldn’t put together because I did it wrong. They didn’t have to help me, but they did. I will always go there for literally anything I need. They were so helpful and I appreciate it so much.

Ch
Review №25

Great selection and quality for size of store. Very knowledgeable and helpful staff. Prices are comparable to big box stores. Staff adheres to recommended health guidelines.

Ti
Review №26

Big selection and good value.

Ja
Review №27

The cashier was not friendly seems like she hates her job...

Dj
Review №28

If the store doesn’t sell fishing license why does it say they do online?

Wi
Review №29

Well stocked and helpful staff

fr
Review №30

Their selection of nuts, bolts screws,washers is awesome, can just buy 1 or 2 to repair something. No need to buy packets and waste the extra unused ones

Te
Review №31

Great selection of BBQ smoking supplies and spices!

Wa
Review №32

They always have what I need and they treat me well.

Ja
Review №33

Great selection, lots of great people. They can always help me find what Im looking for and quickly. Im never in there for more than 20 minutes. Has a great old fashioned feel but with modern convenience

De
Review №34

I always bring my windows here and get good prices, also this is where I shop for my tools.

Pi
Review №35

Helpful, clean, organized employees act like they actually want to be there and answering, my questions wasnt a burden

Is
Review №36

The signs are very helpful for finding the right area that you need. It took some time to find an associate to help me find exactly what I was looking for, but after I did they were very helpful. They knew exactly where to look.

Ne
Review №37

R.I.P. Hoekstras Hardware! Hello Midtown Ace! It is awesome to have such a great hardware store so conveniently located, again!

Am
Review №38

Great service

Mi
Review №39

Staff very helpful knowledgable. Good place to shop...

Kr
Review №40

Very clean. Nice and helpful staff. They’re very family friendly and always have snacks, water, coffee, popcorn etc out for customers while they shop. Prices are fair and they have just about anything you would need!

Va
Review №41

It was very good too go there an learn the things an with nice people working there l would go back ty

Mo
Review №42

Very impressed - answers to my DIY questions, products for my projects, and a clear commitment to COVID-19 precautions (masks, cleaning, ...). Thank you!

Jo
Review №43

Ace is the place of the helpful hardware man! So true!

Ch
Review №44

Very friendly and helpful. I would recommend this store to everyone

Ma
Review №45

Some of the best customer service around!

Da
Review №46

Very well stocked you can actually park within 200 ft of the store not 2 foot ball fields away

Sa
Review №47

Experienced, quick customer service. Gentleman even offered to help me load my pumpkins. Cashier was pleasant.

Bi
Review №48

Great addition to the downtown area. Good selection. Has some reasonably priced products up to premium. Clean, well stocked

Ro
Review №49

A lot of things in the store just not what I needed that day for a circular saw

Wi
Review №50

Great selection of fasteners and fittings.

Da
Review №51

Greg was extremely helpful today, he made it quick and easy to find The hardware and electrical connectors that I needed.

Sk
Review №52

Great customer service and selection as always.

Ha
Review №53

After pricing my items, I went back to Ace for a purchase. It didnt work out due to a manufacturer default, I had to return three items. I did so return my items with no problems. Great staff, no hastles, honest service, clean environment. Glad to have another hardware store in the area.Adding to review 8/3/2020: recieved curb side pick up, cart was wiped down for me, wonderful employee wearing mask was so nice! Manager called me after my order was put in to tell me an item I purchased was sold out but they ordered more for me from another store within 1 day. Excellent service! Thank you Ace.

Ga
Review №54

Had the random screws I needed to finish the job quickly

Ha
Review №55

They have grilling things

Am
Review №56

The employees are very helpful and kind, they let me bring my bike into the store so it was safe while I shopped for a lock

Jo
Review №57

Awesome, personal service from knowledgeable and friendly staff!

De
Review №58

The people are really friendly and helpful. I will go there again😀

Ki
Review №59

Great selection of very large nuts and bolts that arent carried by big box hardware stores. Ace is the place.

Jo
Review №60

Extremely helpful employees here!

Ni
Review №61

Very friendly staff, convenient location.

Sh
Review №62

Okay place good clean friendly fast help

Da
Review №63

Its a nice place but too pricey for the particular thing I needed done compared to the other one I inquired on.

Ga
Review №64

Clean, friendly staff. In and out. The way I like it

St
Review №65

Great selection and great service

Je
Review №66

Friendly service people and everything I needed

Ti
Review №67

Helpful polite.

Ma
Review №68

Staff members went out of their way to grab a specific tape for me from another store location! Very much appreciated!

Sc
Review №69

Usually has what I want, and theyre close to home

Gr
Review №70

Nice ACE, nice and clean, helpful staff

To
Review №71

I love this store . Everything I needed and friendly staff

Ki
Review №72

Great selection, convenient, fast and great knowledgeable staff.

An
Review №73

I support small local businesss

Di
Review №74

Have a public bathroom that is clean.

Cl
Review №75

Employee was very kind, and helpful.

Ri
Review №76

Nice people, lots of product great service

Ro
Review №77

Nice, good size, well stocked, friendly staff. Not a big box but covers the bases

Ar
Review №78

Got help from 2 people on the floor they were very helpful.coming back there tomorrow.

To
Review №79

They had the screws I needed to finish a job.

Ri
Review №80

Great service, solid selection

Mi
Review №81

Very friendly staff, took time to help me find what I needed.

Ca
Review №82

Very nice store 👍

Ma
Review №83

Customer service horrible

Ca
Review №84

Very nice store

Cr
Review №85

Staff is always helpful

Ca
Review №86

Great service

To
Review №87

Excellent fastener selection

Er
Review №88

Great staff

Information
34 Photos
88 Comments
4.7 Rating
  • Address:1685 S Westnedge Ave, Kalamazoo, MI 49008, United States
  • Site:https://midtown-ace-hardware.business.site/
  • Phone:+1 269-459-1500
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:9AM–5PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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