Great experience with Shawn. He is so nice and helpful. He hows above and beyond to make sure youre happy and satisfied! Keep up the good work. Need more people like him!

Linda has been helpful when I have been dealing with a situation. Great customer service!!!

New to this facility and happy with service. Was moving in stuff and Linda was friendly when i spoke with her.

Linda was helpful and knowledgeable of the property. She has a great personality and made my day just by stopping in to ask a few questions.

Linda was so helpful! First she called and confirmed my reservation. I arrived around 4:00 pm and was checked out by 4:10! Faster than my expectations! We also had casual conversation and she advised me where to purchase a cheaper lock for my unit since I needed 2! Then not to mention I got the $1 move in special! I would not store my furniture any where else! Thank you Linda!

Literal dead animals inside my storage unit when I cleaned it out. The driving areas are too small for anything larger than a small truck.The manager Matt called me and was much more friendly and polite about the situation and the experience I had with other employees of Public Storage. The 4 star review is essentially a review that encompasses Matts professionalism and the aggregate experience with the company. Without Matts intervention and generally straightforward and polite approach this would ultimately be a much less favorable review.

Linda made renting a unit fast and easy. Good customer service!!!

The facility is clean and well maintained. Linda was extremely helpful. I would definitely recommend this facility.

Im so sorry I made a mess but huge thanks for helping me ShelleyYou have No idea how very much I appreciate it after such a rough day! YOU ROCK!

Happy with unit i was able to get. The place is clean and people are nice.

I hope you keep Linda around for a while. She has the best customer service ever!!!

Linda has helped me out so much. She is great. If I could give 10 stars I would. Keep her around for a long time!!!!

I was happy with the property and service I received while i was here! 10/10 recommend to anyone looking for place to store their goods.

Happy with service i have received here.

Linda was very helpful and patient after I ask her twice to change my unit. Thanks Linda for your patience

The staff here rocks! Linda Honeycutt went above and beyond to help us out when we really need it to go smooth. You know how moves are. When someone makes at least part of the process easy it is much appreciated!

Linda was very helpful and went above and beyond to help me during a very difficult and stressful situation that I was going through. I would definitely recommend choosing Public Storage.

Clean property and manager Linda was very knowledgeable. She answered all my questions. Definitely will be back to rent this summer.

Mary Ann is truly awesome. She was very pleasant, and answered all of my questions. It was truly a blessing to meet her, you guys should keep her around forever.

Highly recommend the location. Very clean! Manager Linda is super friendly

Truly the worst of the worst. Stay away unless you want a premium price tag for dead animals in your storage unit and water damage.

Linda made renting a unit fast and easy. She was nice and polite.

Older units. Landscaping needs some attention.

Mary Ann was so helpful. Got me in and out in minutes, she is making my move to Hawaii so simple and easy. Love this girl. My unit is perfect size and price was cut to $133 and she fixed it immediately. Have a great experience with public storage today, Im extremely happy

The personal experience with the experience Personnel at this business was Beyond exceptional ., I can only hope other businesses follow suit. Thank you

WORST COMPANY I’VE EVER DEALT WITH. THE WORST CUSTOMER SERVICE EVER! THIS COMPANY IS A SCAM! THEY OPERATE ON MONTH TO MONTH BASIS, MEANING THEY CAN “CHARGE YOU MORE EACH MONTH IF THEY DECIDE TO”- Quote from a customer service agent for this company. LITERALLY PUT YOUR THINGS ON A RANDOM PERSONS YARD AND IT’LL HAVE THE SAME SENSE OF SECURITY YOU’D GET HAVING YOUR ITEMS IN A STORAGE UNIT FROM THIS COMPANY! DONT USE THIS COMPANY! YOULL REGRET IT AS ME & MY WIFE HAVE. NEVER HAD A LATE/MISSED PAYMENT & THEY STOLE A MONTH WORTH PAYMENT FROM ME & WONT RETURN MY MONEY. CROOKS!!

Had a wonderful experience with Mary Ann when i called about renting a storage unit. She was very informative and helpfull!!

I love it Nice clean friendly people

MaryAnn is very friendly and great to work with and keeps the office super clean. She always has a mask on and kindly provides one for anyone who forgets theirs!

Well maintained and friendly staff.

Public storage dont tell you all their fees upfront and try to charge for using their locks. They quoted me a price, and DIDNT HONOR it. I was quoted a 1st month for a $1. by Amber at the Oregon Street location in Concord North Carolina. After doing the paperwork, she told me there was a $24 admin fee a $19 fee for the lock and $25 for the first month. When I question if these charge, Amber could not give me a definitive answer and made a phone call to someone. I asked her why I was being charged $19 for a lock that I did not need. Only then is when she said I could use my own lock. To sum it up in a nutshell their business practices are very shady and unprofessional!

Reserved a 5x5 on line for the $1 first month special at the Oregon st. store. Got a follow up call the next day to confirm. Lady said they currently have 5 left but no way to know if theyll be gone by my move in date 2 wks out. Ok fair enough I guess so I kept plan B in mind. Week later she calls and asks me to go online and pay for the unit upfront and that will secure it for me. Said Ill do that right now. Hopped online the minute I got off the phone but now the site isnt recognizing my res # so I call her right back (all this within 5 minutes). Now she tells me that its probably not letting me complete because she doesnt have any more of those units on the $1 special but she does have some of the SAME units at full price and rattles off a list of fees and charges that spiraled to around $100...Im sorry but thats just bad business...thanked her kindly and went with the plan B company.

Linda is awesome, friendly and helpful!

Mary Ann made sure I had a wonderful experience. Highly recommend. 5 Stars. Check this place out for all your storage needs.

The property manager Mary Ann, was amazing. I need to upgrade to a bigger unit and she made the transition so smooth. She is so patience and pleasant. I give her million stars.

The service quality of this place is amazing. The representative Bill gave us honest and flawless service.I highly recommend this place

Love this place. No hassle witg quality security

Mary Ann is very dependable and always pleasant to deal with.

Awesome place to store your belongings.

Tracie did an amazing job. She was super professional and she was very nice. She helped me out tremendously. I will definitely be back and would recommend her to anyone ! Great customer service.

Renee is amazing. She is so sweet, caring, knowledgeable, and encouraging. I would recommend this storage company and this location because of renee. Thank you for your hard work

Mary Ann was great to work with, very helpful and provided fantastic customer service. I highly recommend using Public Storage!

Mary Ann really helped me out she was Awesome in every way

Great place!

Mary Ann Shipman is great! Very helpful.ThanksChuck

Great place, easy access, Friendly staff and Mary Ann can get it done!

Very fast and clean

Very nice and clean

I stopped by this location today, checking on prices and sizes of units. When I walked in, Erin greeted me with a smile and asked how she could help me today. I told her Im looking to move to the area, and needed to get some prices on 10x10 & 10x20. Erin informed me of the pricing, also let me know about fees & insurance for the units, very detailed! The location was clean as well! I told her I would let her know something definite in the next few weeks, as Im in the process of relocating. Highly recommend! Erin was awesome!

Brittany Rhodes was so sweet and caring. Every time i go in there she gives the most out standing customer service. Brittany is always willing to go above and beyond for me and for that i am grateful. Brittany you are great and your job and i look forward to see you the next time i come. Brittany needs a raise.

I like this place because its good to start things plus the customer service is excellent

I would really recommend Janile I believe her name was. She was nice and didn’t mind helping me with what I needed. I really appreciate the great customer service.

Friendly and helpful. I need storage space for Feb, thinking a 10x10 would work. But after speaking with Erin with all the stuff Im storing she suggested a 10x20. Planning to return next month to get set up. Glad I stopped by.

I used them when i moved just recently. The staff is great. I worked with Janile and she made the process easy and real smooth. Would definitely use them again!

Mary Ann is very helpful & knows what shes doing!! Thanks for taking the time to help me with my questions.

I was looking for a storage and a employee named Cristina was so nice. She was professional and paid attention to what I needed. She was so nice and I really appreciate that.

The operations people at this facility are nice enough, BUT the front gate frequently did not work over the time I was there, my light in the storage did not work the second half of the time I was there, and I moved out 2 days into the next month, was sick while doing so, had to have friends help cuz of my Corona 19 virus, and they did not care enough...charging me a FULL months rent for the 2 days. I explained the situation, but definitely lack of caring at this facility.Additionally, I moved in at a rate of $105 and it was increased twice in the year and ended up at $171.Additionally, they require you to have renters insurance unless you prove your homeowners policy will cover. Another way to get money from you. As the renter, I should have say whether or not I feel I want insurance.I would not rent here.

Absolutely wonderful customer service. Brittany was very nice and helpful. Nice storage units and plenty of space to maneuver around.

Brittany was amazing! She knew all the answers before I could even ask the questions. The property is a little small but its nice, not too crowded. The process of renting was fast and they have every kind of moving item you can think of. Go see her if you are looking for storage.

Mary Ann had great customer service

Mary Ann is the greatest! Professional and timely help me out tremendously thank you Mary Ann

Amazing customer service by the whole team! One was on vacation, but other representatives were very professional and very helpful to the one who was taking their place. Richard was amazing in helping us on a rainy day securing a storage unit for all our needs! Thanks!

My experience at public storage was effortless. I have had a great experience here getting my lease for a outside unit. Tina was detail oriented throughout the entire process while also answering each and every question without skipping a beat. Thank you Tina for helping me get my unit lease started here in kannapolis, honestly will probably only come to this location now for future leases.

Maryann was great to work with. Will refer Public Storage to friends and relatives.

Thanks for all the help Brittany! You made moving in a breeze and was very patient when I had a million and one questions about moving out, etc.Britt was really nice for reaching out to me initially. She inquired about my storage needs and assured me that my belongings would be well taken care of. Over the few months I had my storage overall the staff was very nice and courteous. Most importantly, my things well stored in the climate-controlled unit.

Brittany was so helpful. We had no problems moving in or getting storage. Everything was done in a timely manner and the cost cant be beat! I definitely recommend this location and Brittany!

Not a good facility they raised my rent to $80 for a shoe box I have the smallest climate control unit they have. Place is Ghetto with the capital G Run down facility charging prices like they are giving u something. They tried to have me get their insurance to raise me that way but I had renters insurance from apartment that covered it. Welll they got me this time and said we are doing an across the board raise on units. My dad has a few units with them they have raised him many times and he warned me about them. I have only been with them since early Nov and I’m raised already. Poor excuse for a facility. I will share my experiences with others. Property manager was useless as well as corporate. I learned my lesson. This unit was in the high $50 when I started. It has been less than 5 months.

I personally would recommend Janile! She was very professional, well-mannered and most importantly customer friendly. Aldo she was informative on the various price ranges for storages.

The workers were very polite, organized, and clean. Janile was very helpful and just the sweetest person there. I will be back!!!

Customer service was great! Brittany put us in a space fast and was so helpful. Would definitely recommend if you are looking

I was so worried about getting a storage unit because i had never got one before, but let me tell you that young lady Janile definitely made the process easy for me. She was very helpful and nice and she made first first experience of getting a storage unit great.

The service was outstanding. The lady attendant, Christine, was very helpful and knowledgeable. Great service.

Mary anne was very nice with us:)

This Public Storage is one of the cleanest and well organized storage properties that I have seen in a long time! Very impressive and the staff are very professional.

I do 5 stars because that Zion that works there was a GREAT HELP. I WISH I encounterd good help like that all the time!

I have been storing here for a while and havent had any issues. Brittany is usually at the office and she is always fast and helpful when I need anything. I couldnt recommend this location enough!

Always such an amazing staff. Brittany is wonderful and Ive never had any issues with the property or space. Give them a try if youre looking for storage!

Thank you marryann great experience

Recently made a huge move and didnt realize how much stuff I had! very thankful for how polite and knowledgeable Brittany was. she helped answer all my questions and was very pleasant! ask for her!

Once Again If you are in the Kannapolis NC area, and you are looking for a storage Unit please to Public Storage. They are the best and they will help you on what you looking for. Ms. Judy is the best in what she do. She excellent with people and will make sure that you are well taken care of.If you are not sure of what they are saying please let them know so that they can break it down for you. I give Public Storage a 5 Star. Keep up the good work Ladies and Gentleman.

Tina help me find a unit that was big enough to hold my house hold items. She answered my questions and gave me great customer service. Keep up the good work.

I have been renting from this Pubic Storage for quite some time now. Brittany has went above and beyond to provide excellent customer service! Any questions i have she has anwsered no hesitation and knows how to do her job. Great job Brittany representing Public storage!

Brittany was very helpful and informative. A little small but nicely maintained. Will refer anyone looking for storage here when I can

Erin was great, very informative about the units and prices. She showed me different units and helped decide which was the best fit for me.

Tina has the best customer service. Her smile made me feel welcomed. I really want to rent a unit thanks to her. She was the best

Great pricing! Judy at the front desk was a wonderful help and extremely informative with rates & details. if you need a place to store your household during a transitional move, this storage is it!

Tracy was wonderful... Great Service

You probably need to visit the place first and not just call and arrange for a place sight unseen. Some spaces have no outside access and so you cannot pull up to an outside door and just unload. Large items would have to be carried through an outside door then into an inside door. The property manager is very nice and helpful. They insist you have insurance so the cost will be higher than the basic rental.

The gentleman that was working today was great his customer service skills A+

I really appreciate the help from the manager Christine.M she showed excellent customer service she was very professional and friendly

The facility was clean and organized . Janile was a very helpful and friendly! I definitely come back to see her .

We just rented a small unit from here 8/26. Moving, in itself, is a stressful event but Judy was super helpful and friendly. I wish all those who work in customer service would be blessed her attitude. Very pleasant experience and we will be recommending this facility for future storage needs.

Sitting here trying to figure out how in the middle

JUST WANTED TO SAY THANK YOU TO BRITTANY YOU WERE EXTREMELY HELPFUL AND PATIENT WITH ALL OF MY QUESTIONS THANK YOU SO MUCH FOR YOUR TIME

Best service ever had at a storage unit. The lady was very nice and was helpful every step of the way even though she didnt help us load the unit(just kidding). Great service

Really LOVE doing business with these guys! Melissa and Kathy are extremely friendly and NEVER too busy to answer questions or help you out....highly recommend!!! This is the place to be with all of your storage needs.

I had the pleasure of meeting Judy at Public Storage. She is a delight to speak with, very knowledgeable and her professionalism is astounding. I hope her dedication and admiration are noted. Judy made sure my storage space was adequate and offered further assistance. Thank you Judy!

Kita showed me extraordinary customer service she was very helpful and very patient with me she deserves a 5 + a very kind young lady. She is excellent at her job.

The actual facility is just fine and I had no issues but its the Lady in the front office where this location shines !!! Judy is just MORE than I couldve asked for - she went above and beyond in her determination to help us. This was not your typical transaction and she had to make multiple calls to resolve it for us, but she did so & was very kind and professional at every turn. It would have been easy for her to just say, Sorry, youll have to come back on Monday(this happened on a Saturday) but she didnt & I couldnt be more appreciative. She is the reason I gave this review 5 stars - She is simply AWESOME ! FIVE STAR SERVICE ALL THE WAY BY JUDY - SHE IS JUST THE BEST - THANK YOU SO MUCH JUDY !!

Christine Monk was professional and helpful to me...i will use service always...Thanka for hiring someone like Christine