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Walgreens
5586 W 6200 S, Kearns, UT 84118, United States
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Walgreens
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Ka
Review №1

Friendly staff but they dont explain why they cant fill my familys Rxs particularly well. The app is often buggy and gives poor explanations too, forcing me to call them. Long waits inside, in the drive thru, and on the phone. I liked CVS in Sandy a lot better before I came here!

Se
Review №2

Worst pharmacy eExperience ever, every single time. A year ago my insurance changed and I was Informed I am only allowed to fill my specialty prescriptions at Walgreens. I registered my four prescriptions at my local Walgreens, Im a and thus began the unending frustrating experience that is coming here. Not only are the staff often rude and churlish, but it is literally true that not one time in an entire year have all 4 of my medications ever been ready at the same time. Despite numerous requests, including speaking with both the manager and the pharmacy manager, this still happens every single time. Im going to move my prescriptions today to a different Walgreens, and hope that this is a localized problem.

TJ
Review №3

The staff here is always so helpful and friendly ... I always have a ton of stuff and hold up the line and they always treat me as if Im the only one there and have never rushed me or been impatient... I love this store!

Bi
Review №4

If I could give a lesser rating I would, twice the pharmacy has screwed up my order, the first time, my doctor sent in a prescription before I was to have my surgery I went to pick it up four days after and the hadn’t even started to get it ready, then yesterday I went to my post-op visit with my doctor and he sent over a prescription whic they didn’t even have, the pharmacist said they’d have it in first thing in the morning at 7:00 am, we went to pick it up at 8:30 am and they hadn’t even filled it, they said to come back in an hour, I called to chew them out and they said they did have it filled and to go right back and get it. What kind of freaking games are these people playing, they are Unprofessional and Very Unorganized. I I’ll never go there again and I certainly don’t recommend them. I usually go to the one on 5400 S. 40000 W. been going there for 15 yrs never have had a problem. My doctors office mixed up the two that’s why I ended up with these clowns.

st
Review №5

Don’t come here for pictures! The lady Pua is extremely nice but she grabs your pictures so rough that it creases them. Got memorial photos for my brother and both were creased right down his face and customer service said they can’t do anything about it. I then paid again for reprints and I came in and she handed it to me super rough and I saw yet another crease so right then I said hey I can’t have this creased can you please reprint? And she seemed annoyed. Common sense would show that if you’re dealing with photos you grab carefully on a corner and don’t bend or roughly grab the middle. It’s ruining people’s pics and since this is 3/3 I know I’m not the only one and it’s a small ask to not get your pictures with fingernail creases down them.

Ha
Review №6

This place, wow! Needs to be investigated. They are charging hundreds for insulin, even though they legally cant charge more than $30 per month. They dont care. I even asked the pharmacist if they had a cheaper OTC option and she told me insulin is never OTC, which is completely untrue. Walmart has it. Lets not forget the fact that they are always out of stock of nearly everything. I cant tell you how many times Ive come to pick up a prescription that is listed as Ready, only to get a one day supply or none at all. So I sit in line for 30 minutes, just to have to come back the next day, which is ridiculous because I could easily pick it up all at once (most people dont leave themselves 1 day between needing prescriptions). This place is breaking the law and spreading so much misinformation. I sincerely hope no one is seriously harmed by their carelessness.

br
Review №7

Do yourself a favor and look for a different pharmacy. They don’t even have the decency of answering the phone THEN place you on hold if needed they just put you on hold. FOREVER. They don’t answer period.

Ma
Review №8

Avoid the pharmacy at all costs for covid vaccines, took two hours after checking in to get any service or actually vaccinated. plan on staying well after your scheduled time if you decide to come her

Bo
Review №9

Apparently the cashier can’t read because I’ve gone in there a few times to get packages, as it is a fedex hold point, and it goes this way every time. For some reason I can look behind the counter and find my box a lot faster than they can. Even after I say that’s my box they tell me to step aside so they can check out the other 15 people in the store first even though I waited in the line like everyone else. I grab my box and they start freaking out because “it doesn’t have my name on it” even after I show my I.D. And my tracking number proving it’s my box. Something that should take 1 minute all of the sudden takes 45 minutes. Worst Walgreens I’ve ever been too in my life.

Ma
Review №10

I need an antibiotic and showed up before they closed. I was in line at the drive thru waiting behind other cars. When it was my turn I pulled up and they shut the window covering. I quickly went inside and found the pharmacist and said Can I get my prescription. She said you didn’t come before 6pm. I said yes I was here waiting in line. She said no I don’t think you arrived before 6pm. I said yes I have been waiting in line and as soon as the car in front left you shut down. She spent time telling me she didn’t think so. The time she spent telling me that she could of gotten the prescription to me.This is not the first time we have had problems with this pharmacy. We will definitely be transferring all over prescriptions. They may be the closest to us, but they definitely don’t care about customers. We will be going somewhere else where they’re willing to help their customers. They may be the closest to us but they definitely not someone I would rely on.

St
Review №11

Only place I print my pictures they always turn out amazing and fair prize. I can take pictures with my cell phone and blow them up to 24x36. If they look blurry they call me and are honest saying they dont look good do you want to try again instead of me printing and wasting money. Nice staff too!

Br
Review №12

1/16/21 10:05 amPlease train your employees on customer service. I was also there on 1/15/21 at appt. 09:10am and experienced the same lousy service. Both ladies did not look very happy to be there nor looked like they cared about how they treated the customers. I don’t do a lot of business at Walgreens stores and I doubt I will do any in the future.

Am
Review №13

Be warned that if you’re getting a flu shot or any immunization they’re administering them in the same room as the live covid tests they’re running there..... My husband and I are extremely high risk and they directly exposed him and did not even think to tell him that two inches away behind the flimsiest divider they were testing covid... Seriously disgusting..... I wish something would be done about it......Can’t imagine how many others have been exposed due to their negligence..

Fi
Review №14

The Indian pharmacist is so RUDE and Unprofessional! He told me I couldnt take a medication I had and I said that was between me and my doctor. He yelled at me and said I can tell people whatever I want! then hung up on me. I asked for his supervisor or manager and apparently hes the manager. So disturbing that someone like that is in charge of a pharmacy. Not to mention, almost every time I fill a prescription here its out of stock and they wont tell you that until you go pick up your prescription that they said was ready when it isnt. I started calling to make sure because it happens so much. Once they told me that yes the prescription was ready and she double checked, I get there and its only a 1 day supply because thats all they had in stock!!! Even though I asked!

Fr
Review №15

Pharmacy counter service is pathetic. Drive thru is where its at. Stood for 15 minutes waiting for someone to help at the Rx counter as the drive-thru serviced five cars. I gave up. Many other pharmacies to choose from where customer service still means something.

Da
Review №16

I stopped in awhile ago and I received the best customer service I ever have had in a retail store from an amazing awesome cashier bb she deserves a promotion with a good raise:)

Jo
Review №17

I will buy anything this Walgreens has over competitors strictly because of the patient, kind and precise customer service. Thank you Walgreens Kearns!

Ki
Review №18

Pharmacy at this location is a joke. The Indian pharmacist is very rude & unprofessional he tried to yell at me through the drive thru but I quickly put him in his place. The worker who was trying to find my order had my DL in her hand & still asked me over & over what my last name was. She was the cause of the delay. It never fails when I pick up there’s always a long wait & everyone always seem so mad

An
Review №19

Terrible experience!! Went to get a simple passport photo for my baby. They all seemed very put out to help. I realize retail is a difficult job but if you cant treat people with a little kindness and respect you should not work with the public.

Ma
Review №20

Ive received consistently great service from this pharmacy. Always very easy to deal with and accommodating. I appreciate the service.

De
Review №21

The layout of this Walgreens is very similar to the layout of other Walgreens across the country. They have lots of different grocery items, cosmetics, toys, and a photo center. The pharmacy staff is very helpful and nice. I needed several immunizations updated for work and they provided them free of charge to me, just billing the insurance instead. It was great! The cashiers here arent the brightest crayons in the box, but they can at least ring up your purchases. Otherwise, there is lot of free parking available around the building.

No
Review №22

I was able to find everything just fine, but the cashier didnt seem like he wanted to be there. He seemed cold and distant, and I didnt get my desired customer service experience.Instead of the corner of happy and healthy, Im on the corner of angry and irritated

St
Review №23

We have filled our prescriptions here for years. They have been mostly reliable at doing so. My only major complaint is that the business hours for the pharmacy could be expanded somewhat, especially on Saturday.

Mi
Review №24

This bugged me so much because I work in retail. There were 2 ladies and they were counting the till while I sat and looked at them to check me out. Why would you do it now of all times. So they had to call some one to the front and I had to wait because they were counting a register till at the stupidest times! In the middle of the day! I’m usually fine with this Walgreens but that got on my nerves.

Cr
Review №25

Its Walgreens. What more can I say.

De
Review №26

Never been treated so poorly when asking a simple question. The manager and the man working the check out line, could not have been more rude to me. They treated me like dirt.. DONT shop at this location!!!

Je
Review №27

I would give no stars if I could, the pharmacy has no clue what is going on, they had our prescription all day, only half have what we needed, forced to forfeit the rest, and made my wife and screaming baby get back in line, because it wasn’t filled when they said it would be, twice. Time to change pharmacies. Get it together Walgreens!

Tr
Review №28

The staff here is extremely rude. Ive had more pleasant experiences with the teenagers than adults but even the encounters with the teenagers arent anything to write home about.

Va
Review №29

Mis-Advertising labels on shelves. Horrible customer service on both cashier and manager. Will never shop at this location again. I wouldnt even give any stars if I could. Ive have worked in retail and if things get mis-marked you make the customer happy and fix the problem.

sa
Review №30

This pharmacy is a joke. I was told once I got my prescription card they would refund my out of pocket. When you back to get your refund all the sudden you only have 7 days. Plus the women in the pharmacy are rude. Will never shop or get my prescriptions here again. Very poor!

St
Review №31

I like this store. They’re always friendly to me and I’ve seen them be very patient with another customer who was obviously totally confused about an add item.

Ti
Review №32

Worst pharmacy ever. I have been filling my scprits here for over a year and just the last couple of months they have either lost my prescription, said they would transfer it to another store and never do, or say they have to order it and dont or tell me I never had that prescription filled there before. Seriously is making me question their compentacy. We trust pharmacies to give us the accurate information and medication but how do I trust what they gave me last time. I will be contacting their corporate office about all this.

Ha
Review №33

I went yesterday to the pharmacy at this location of Walgreen at 8:45 pm, on 08/17/2018, and the pharmacist refuse to serve me saying he dont have time left to refill( he still have 15 mins to fill one medication for my little brother who had a cirgury and was in pain), the pharmacist was dark hair with light beard, I didnt want to call the manager because I needed to leave to get the medication. Such a place who cant serve the customer needs should be close.

AS
Review №34

Ive been able to always find my hard to come by meds here, Ive never had insurance problems, and the staff has always be quick and efficient!! I love this store!

Ja
Review №35

We went there because of a deal we saw in an email. Except when we got there and showed the coupon/ email, the guy pointed at a coupon booklet and told us to look for it. We look through about 3/4 of it with him staring at us before he says- yeeaah only the first few pages have food deals. Ok thanks for telling us 👌. So it’s not in there. We click on the email deal... nothing. So he tells us nothing can be done. A whole lot of help there, thanks buddy. Hate to go to Walmart but we’re done with Walgreens.

Bo
Review №36

Convenient, can shop while you get your prescription filled.

Je
Review №37

They can’t keep my daughters prescription in stock even though we’ve been going here for the same one every month for almost a year. And then they mess up and only give me half one month so she runs out early so we’re out even longer. :( sucks to see your kid have reflux and not be able to eat.

Am
Review №38

Dont fill here! They will call and tell you that your meds are ready and then when u get there day they are not and to wait over an hour no insulin and pregnant Is a problem . this is my third time of this happening switching pharmacies today

Br
Review №39

Very poor customer service, the cashier was just down right rude. I will never go back here.

Tr
Review №40

Pretty unhelpful is all I can get out of this particular store during a return experience today.

Je
Review №41

The worse customer service. There is a white middle age lady that never could get the information of my insurance coverage with my insurance card, and she wanted to charge full price for the medication. She is super slow and looks stupid.

Am
Review №42

Just awful

Di
Review №43

The people in the pharmacy have no idea of they are doing and often will order the wrong brand of medication so the insurance wont pay for it, that way they can charge you full price for it.

Le
Review №44

Fast and friendly.

Jo
Review №45

Good costumer services

Jo
Review №46

Clean and friendly

Information
9 Photos
46 Comments
2.7 Rating
  • Address:5586 W 6200 S, Kearns, UT 84118, United States
  • Site:https://walgreens.com/locator/walgreens-5586+west+6200+s-kearns-ut-84118/id=15623
  • Phone:+1 801-968-0108
Categories
  • Beauty supply store
  • Drug store
  • Convenience store
  • Cosmetics store
  • Greeting card shop
  • Perfume store
  • Stationery store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • Curbside pickup:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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