This Kay is great. I drive 45 minutes just to go for jewelry cleaning and when I want to purchase jewelry because they are always really nice and I always leave with exactly what I want.

Terrible location and knowledgeable staff all they cared about was making the next sale and they had one already in the bag I’ll keep putting reviews on here until they stay and people can be aware of how they are going to be treated

Only giving them a one star because I had to. They are absolutely horrible. Do not support Kay’s or Jared’s!!!! !!!! I sent my ring out to get redipped and they changed my ring!! It’s not what it used to be after they so called cleaned it. Warn all of your friends to never ever ever shop here!!! I warned you!!!!! If you want your ring to last. This is not where you want to get it from! They are both awful awful awful!!!!!!! I warned you all! Tell every single person you know!!!!!!

I’ve had a great experience with Keene, NH Kay jewelers. The staff there were great and have not had any issues with the ring I bought there.

I don’t know how this company hasn’t been sued resulting in going out of business. First off, my fiancé purchased my engagement ring here and they sized it down THREE whole sizes. My fiancé picks it up and they let him leave with it missing a Diamond? We bring it back it gets sent out, go to pick it up and they say wow we should of ordered you a new ring because now the integrity is compromised, “have a nice day”. Lied about interest rates too. Fast forward I had been wearing it for about two months, three diamonds are loose and it’s tarnishing. AND I KNOW you guys swapped out my main Diamond. The clarity - it’s obvious. Called corporate and they said their is nothing they can do. Enjoy the class action you’re going through, you deserve it.

Hours of operation state 11-7 I got here for 6:45 to pick up my already paid for items and they’ve already closed. The guy inside could careless it took 40 minutes for me to get there, go to Holyoke mall so this location closes.

Kay jewelers made ring shopping such a delightful experience! Ed and Sandy were so kind, knowledgeable, and helpful . Would highly recommend. Thank you again, Ed and Sandy!

DONT SHOP HERE! Credit Fraud! Tried to call and get info about what happened for the police report and the Manager Sandy was incredibly rude and wouldnt let my wife or I speak without cutting us off. Incredibly disrespectful and condescending. I will never shop at another KAYS again. Im ashamed for them and now I have to deal with $10,000 worth of credit charged under my name while Im deployed overseas with a store location we live no where by!

I have had a terrible time trying to get my engagement ring. It took 3 weeks to come in and then it was the wrong size. If I didn’t like the ring so much I would have taken my business elsewhere. My fiancé wanted me to have it for Valentines Day. If I’m lucky I’ll have it for St. Patrick’s day. I’m not a happy customer. I won’t be going to Kays for our wedding bands for sure.

I got a ring here, it was beautiful but the main stone I noticed after two days was very loose, so we called they said no problem bring it in we can replace it. Go in to get it replaced and now they tell us there is not another one it was one of a kind. I’m very disappointed. Ended up walking out with of course one that’s more expensive. I WILL NEVER GO BACK! Should have just gone to good fortune, def will next time!

Stefanie made our experience easy and enjoyable. Highly recommended shopping here!

Brand new store with a huge selection and grade A service. I came to get my wife’s ring inspected. Steffanie, the manager, helped with the wedding bands. The designated band for my wife’s ring is retired, but Steffanie found me two and got them to her store for me to purchase. This was tremendous service she gave us with help from Sandy and Marianne. We will forever come to this location for all of our jewelery needs. Thank you Kay’s in Keene and keep up the awesome work!

Great new store . great service,I deal with Tami Ladd for all my needs,great team

Very pleasant to work with. Very reasonable.