Let me just say, I’ve been going here since I was a little girl! I loved the old staff. I went to get new glasses because my dog ate mine and I was followed around like a hawk while trying to find a pair of glasses. Whatever, I let it go. I found a pair. Well today I went to pick them up and they were loose so I asked the girl to tighten them. She went to the back and came back and they were completely crooked, as if she didn’t know what she was doing. I gave her 2 tries to fix them then I decided no. Turns out she’s not even certified, so why is she working in a doctors office messing with glasses that cost people hundreds of dollars? Completely unprofessional. I made them give me a refund and I will be taking my business elsewhere. Do not even waste your time going here!!!

Very friendly staff but had an appointment for several weeks. Called a week ahead and said the Doctor will be at another location that day and I would have to reschedule. This would be a couple more months out. Inappropriate to schedule patient when you don’t have a doctor. Will not be going back.

Im weird about eyes, I dont like to touch them or have the air puff thing done. I dread going to the eye doctor, but Dr Bob and the staff at Rx Kendallville are amazing. Best experience Ive ever had at the eye doctor!

They have a pleasant staff here. Always willing to answer questions and explain in detail if you didnt understand what they were telling you.

Great staff and always friendly

Very friendly environment. Not to mention that they dont keep you waiting like other places I have gone to. Im glad I chose to go to RX Optical. :)