Great experience at this location!! Tish was very patient in helping my grandma and I switch over from AT&T to Verizon. Would give 100 stars if I could!

Cheyenne and Tish did an amazing job helping me to switch my number from my previous carrier to Verizon. Cheyenne was patient, friendly, and extremely helpful in helping me activate my new iPhone 13. I love my new device and all of the accessories I bought along with it.

I came to the Verizon store on Wade Green Rd to update the data on my phone and i ended up upgrading my phone due to Cheyenne’s assistance and patience with me explaining all the different discounts i would receive. I was finally convinced that I should do the upgrade. She was very professional and helpful and I am so happy I did.

Tish and Kai was amazing! We came in and switched over! Everything went by smooth! They got us in and out and took care of us!

Cheyenne helped me get transferred over from T-mobile to Verizon today! She was amazing and efficient! Our experience here was awesome! So very happy with the service change I made today! We love this store! Thank you Cheyenne!

CHEYENNE did an excellent job of explaining my options. She is very professional and patient with all of the questions asked. Excellent customer service. Thank you!

Cheyenne was a great representative to work with today. I will make sure to do all my Verizon business through TCC in Kennesaw now.

Pretty bad service I came at the store at around 2 and was been told to wait for 10 mins and they made me wait inside my car for 30 mins & they didn’t even resolve my issue!! I understand ur not heavily staffed but this is unacceptable

Cheyenne is amazing and I hope that my visit at TCC with her was very helpful. Please to whomever this may concern, please give her everything that she deserves, because shes definitely a great asset to Verizon and TCC.

Cheyenne, was awesome! she was very informative and helpful with my new purchase.

Cheyenne did a great job helping me upgrade my phone today. Now I know this is the best location in Kennesaw for all Verizon needs.

Ask for Jalani! After today, he’s my new go to sales person. He took his time to help me with my phone and answer all of my questions. I left feeling relieved. The service was excellent. Will definitely return if I need anything else.

Cheyenne is great and very knowledgeable. She give me a good deal for my new phone. Great service! Definitely recommend.

Cheyenne helped me to purchase a new phone, and I will definitely share my experience to friends and family who live in the area. She was not only helpful and patient, answering all the questions I had, but she also recommended great products, including a screen protector and a phone case, to ensure my phone would not break or crack. Thank you, Cheyenne, for all your assistance!

Worst experience at a Verizon store. I got to the store to be told that only one customer can enter the store at a time. I told the employee that I only wanted to purchase a phone. It was an emergency because my phone would not allow me to make or receive calls. The employee told me that after he was done with the customer I would be next. I waited outside for two hours until the customer in front of me was done. Once he was done, I entered and the employee told me that he only had iPhones and that if I wanted another phone I would have to wait. The employee the laughed at me because I was waiting outside for so long for nothing.i hope another customer would not be treated as badly as I was.

Super Mario was great, helped me find the best promo to replace my destroyed iPhone!!

I had a very good experience with Cheyenne and I will send my friends

The people there were very nice and extremely helpful. They were fun to talk to while we were waiting for things to load. I had a great time even though there were many complications. They were very quick to answer my questions and get what I asked for. 10/10 best tech buying experience I’ve had

Cheyenne, was so helpful and very knowledgeable. We will return to her location

Cheyenne was super helpful. Great customer experience.

Great location! The customer service rep that I had was terrible. Not helpful at all. Condescending tone and attitude. Did not want to help in any way. Very rude. I walked out. Great store if you have a different person than I did!

Perry at this store is AMAZING! His customer service is beyond amazing, I would point anyone towards this store just because of everything he is done. He goes above and beyond. Bravo for hiring such an amazing employee.

The associate was very informative. She explained all current offers and was very knowledgeable about their services. We were fully satisfied with our purchase.

Awesome place to get a new phone. Very helpful and knowledgeable!

Cheyenne treat me very well. Coming back for more help soon

Very professional and patient with me. Cheyenne knows her stuff and deals with numerous questions being fired at her from all angles at the same time. Good experience, all but the cost. 😬😃👍

I need a new phone because mine is not ringing sometimes and I am missing important calls. I live two minutes from this place so I called them to ask about different iPhones to see which one is right for me, at which point I was going to go buy it cash in hand. However apparently my money is not green enough as even though they close in a half hour some woman named Alex let me know they are too busy to talk to me and that I should simply go online. Call me old-fashioned if you’d like, but I’d rather speak to a person so there can be some fast Q&A.On the plus side, this generation of iPhone must be fantastic since places like this are able to tell potential customers to basically go pound sand and let a webpage do their sales.Update 8/31/20:I thought I’d give them another shot. Someone woman named Alex had no answers to any questions I had and she was astonishingly rude about it for no reason whatsoever. See for yourselves people. Those positive reviews up top simply can’t be real people because twice now, this place basically says “shut up. Give us your money; and get the f*ck out.I have no reason to lie and better things to do than this. So believe me, if I am taking the time to write this, they are friggin terrible.

I was treated excellent at this TCC today with Cheyenne. I got my wifes phone. It is my turn to get a phone next and I will be coming back here to seek help from Cheyenne.

Cheyenne was a really great representative as far as helping me out getting the 12 pro max. I HIGHLY recommend her to help! Thank you Cheyenne, you’re the best!

Chris took care of me with Excellent leadership from Kai! I Love my phone

Cal was great to work with! Professional service.

Wonderful customer service! Cheyenne was extremely helpful and patient!! Would highly recommend!

They were very professional and friendly was a pleasant experience

Cheyenne was very professional and patient. She made in sort that I left with my Apple Watch despite all difficulties. Great job

I came back for my personal upgrade today because I was so satisfied with Cheyenne Hall and her customer support and service. Thank you again young lady.

Cheyenne went beyond expectations for my wife and I today. We are coming back here for all our Verizon needs. Thank you again

Visited this Verizon location, and Perry was amazing. Very kind and knowledgeable. I wont go anywhere else. This is my place. Thank you!!

Great experience with Cheyenne Hall today, my new facorite location.

Cheyenne provided great customer service. She was vety knowledgsble and helpful.

Do not go here. Absolutely terrible. They messed up our phones and did nothing to fix it. Every time I went In I needed to wait for someone else to help fix things. Ended up having to escalate things through Verizon customer service which took 4 phone calls. Run away from “authorized retailers”

I went in as a walk in to this location. The Verizon associate Perry helped me with a new activation. He was very knowledgeable and patient through the process. I would recommended doing business with this location.

Your employee went above and beyond my expectations, time effort,. Hours and hours on making me feel safe and secure with my new Verizon protect and she never complained once. Job we done from Cheyenne Hall shes a keeper

I went to this store to switch over to Verizon from T-mobile. My phone is paid off and I just needed a Verizon SIM card. Shuntay provided EXCELLENT service and went above and beyond for me. She worked her tail off to get people in and out of the store in a timely manner and made sure to provide a safe environment all at the same time. Her professional attitude showed that she cared not only about her job, but others’ needs as well. Will not be going to any other store and I will be recommending to anyone in need of outstanding service.

Cheyenne was great. Process to upgrade and switch took forever

Great customer experience with, Cheyenne. She went above and beyond to treat me like a client, instead of a customer!

Cheyenne was absolutely great! She deserves a big promotion!!!

Chris did a great job setting me up with a new galaxy s21 ultra when my phone had broken. Loved the service!

Cheyenne helped me get TWO NEW phones today I couldnt ask for a better representative she is quick and friendly. Thank you Cheyenne !

Always good experiencia in this store with cheyenne!

This Verizon location has the best customer service! Everyone is so nice and there is rarely a line, so you get a lot a personal attention.

Cheyenne was very helpful, friendly and knowledgeable.

I came to the store to pay my bill. Shuntay was very helpful with other issues I was having as well. She listened to all my concerns and answered my questions. The store was very clean and she made me feel safe in this store. I would recommend this store to anyone that appreciate great customer service.

Good experience gathering information today. I will be going back soon to see Cheyenne Hall for my upgrade.

Please give MIKE/MICHAEL a raise! He was excellent! We went to the one on Barrett pkwy and that was trash! This one was excellent! They answered all our questions and was honest about questions he couldn’t answer. He let us spend time looking at phones and was always there to help whenever we needed! We will be back if we ever back in the area and need some help! Thank you Michael!

Very good Customer service. I came in for a bill pay. Shuntay was very helpful. I will recommend this store to anyone who wants a great customer experience.

Promising service from the rep named Cheyenne Hall. Every time I see that girl my issues are fixed & QUICK!

Went to this store to get some info on getting my wife off Sprint and adding her to my plan. Katie helped us and she is AMAZING!!! She was manning the store alone but helped us, another couple that was upgrading and every person that came in. There was even a super rude customer that came in that she helped an multi tasked perfectly. My wife got a new phone, got her number ported, cancelled her Sprint account, got her new phone set up and her Apple Watch. Katie is awesome. Definitely go to this store. She is amazing.

Very professional and pleasant sales representative..100%

Chet was amazing and got me in and out within minutes!!

Five star experience at this TCC today with Cheyenne.

Received amazing service when my SIM card died. The gentleman that helped me was friendly and knowledgeable and took care of my issue ASAP.

Big help from the rep Cheyenne at this store.

Chris was awesome, wonderful experience

We needed help as we were driving from Florida to Ohio. Major phone problem. We were immediately helped with great success by 2 wonderful ladies.Alex and Shuntay were quick and accurate in solving our issues. Fabulous folks to work with. Thanks!!

Went to this store to purchase a new iPhone 11. Shuntay is extremely knowledgeable about all of Verizon’s products and she is super friendly and easy to talk with. Great store to purchase anything Verizon has to offer.

Key and Alex were great with my upgrade today. They cant let a lot of people in the store but they werent very busy so I walked right in. Highly recommended!

Excellent experience with an upgrade. The employee we worked with was able to multitask assisting us with two other clients in such a way that we all felt we received the best service and we all left around the same time. That is hard to come by anymore! She was personable, and knowledgeable on every phone we asked about as well as special offers available. Start to finish, easily the best transaction Ive had when it comes to phones in the last 10 years. So happy to have this shop just up the road from us - its incredibly convenient!

Cheyenne was great customer for life

Katie is an absolutely awesome store manager! My phone was stolen and the new one I chose was not in stock so she requested one from another store. She called me once it arrived and the setup process was flawless. She is a consummate professional and an asset to Verizon.

I had an exceptional experience at this location. I was greeted by the Manager, Katie Reid and she ensured that my needs for an upgrade were exceptionally met. She took the time to listen to my questions and provided me with all available options to work within my budget. I was given every courtesy and outstanding customer service.

Great place to get a new phone and the customer service there is awesome.

I came in to file a claim, and after 1.5 hours, Jalani was able to ensure I got my replacement device at a reasonable cost. He was very empathetic to my needs, and I left feeling much more confident than when I came in. I will definitely be back for future business. Katie was also very helpful and kind as well.

Jewels was amazing! I lost my phone and had no idea what any of my passwords were. She hooked me up with a new phone and stayed one hour past closing time hacking into my old accounts and passwords until she got back almost all of my Info. I use this phone exclusively for business. She saved my life!. Thanks

Awesome service! They were able to answer all my questions and even had small talk while we waited for my phone to update! Very laid back environment!

Cheyenne was very helpful

Jalani was the best! He made my experience so much easier than I anticipated. Will definitely be back to him for all of my families phone needs.

Miss Katie in Kennesaw Georgia was wonderful helping me with my phone issues she took care of them and took this time to explain everything to me how they work... It the place to go if you need you phone fix.. I love this store...

Oneisha was very helping in understanding my bill and explaining about all the offers available to me. I would recommend people to go to her if you are going to this store. Awesome customer service! Excellent Verizon Representative!

Shuntay was very kind & helpful with porting over my number and purchasing a new iPhone. 🤙

It was a GREAT EXPERIENCE today, Perry was very helpful

I’ve had bad experiences at other Verizon’s but this one was extremely helpful and great! Dustin was so helpful and kind the entire time and really made the whole trip to the store less of a hassle and more fun! He helped make sure I got exactly what I needed and was so knowledge and fun the whole time. I won’t go to any other store now and always tell people about this location and the great staff, like dustin!!

My wife and I had about as wonderful of an experience that you can have while waiting for your new phones. Dustin and Oneisha were very helpful and friendly. For those people that want a Verizon phone, come to this little hole in the wall. It seems to be rarely busy so the employees can focus on you the whole time. I recommend this store over any of the busier ones for that reason alone.

Very helpful experience from Perry!

Nice people. very efficient and professional

Came in on a Saturday morning and Mike was absolutely awesome even with them being short staffed he was the only one there. He had excellent customer service skills, multi tasked very well and showed no frustration to the business of the morning. I was very impressed. Came back with my mom and asked for him directly. He is great this place needs to keep him happy 😉

Took my tempered glass screen in for my phone in which I had ordered and was told that if I brought it in they would replace my current one with the new, at no fee. I get there, ask the gentlemen if he could do so, I was informed that there would be a $30 service fee, yet I was already told differently. They didnt get my business!

Jalani was super nice and helpful! Made the stress of changing phones very easy and quick! Excellent customer service!

Walked in to add a line and walked out with 2 new Apple watches! Katie was very helpful and very sweet. Thank you! -Kelly

Shuntay helped me and the service was flawless and she helped me every step of the way.

Had a great experience very helpful

What a great experience I just had a few days ago with Katie and Jalani! I was having trouble with my phone and they both gave me endless options of what I could do! They were very helpful and turned a stressful situation into a positive experience. Actually walking out of the store with a more affordable plan and better phone! If you have any trouble, these are the people to turn to!

The best service with Cheyenne

Went to swap phone numbers between phones and Shuntay had me in and out in less than 30 minutes. Very pleasant experience.

Excellent Service from Oneisha & Katie! Worked with every aspect of the phone and watch purchasing process. Very friendly and knowledgeable about each product and very attentive to benefits.

They need to stick to the hours displayed. We arrived at 440p, posted hours said 5p, they were already closed! The male verizon service rep looked right at us and kept walking.TERRIBLE Customer Service

I’ve never had such a pleasant experience buying a phone before. Alex was patient and made the process very smooth and simple!

Loved my experience here. Jalani went above and beyond to help me with upgrading my phone and phone plan. This man needs a raise!

Oneisha was one of the most skilled and pleasant workers that I have ever dealt with! I will definitely come back to this store for all my future purchases!

If youre looking to switch to Verizon, visit this location. My salesperson Michael was working a solo shift and still got me set up with a new plan and phone in less than an hour. He provided excellent customer service to every customer that came in, including myself. Highly recommended!

Katie is so awesome and everyone there is so kind and helpful! Best Verizon customer service I’ve ever experienced! 🌟