Do not recommend this company for service. Had my annual service done in August by Fawcett. Being summer the furnace was not used after that day. During the time from the annual service to late Oct. there were no events of loss of power due to lightening strikes, power surges or other events happened. My house went on the market for sale Labor Day weekend with an open house on Saturday & Sunday. An offer was made from the open house on that weekend. The buyers had a home inspection in September & the heat did not work. This was the 1st call to Fawcett. A service tech came out & determined that all three furnace thermostats were gone. How does this happen....especially when the the furnace was off this whole time period? All three were replaced at this time. The second issue happened on the final walk through by the buyers & their real estate agent at 4:30 on a Sunday before the closing that was scheduled for Monday at 9 am. Again the heat did not work. The buyer’s then decided to refuse to close because of the furnace not working. Again a call was made to Fawcett another tech came out & determined the thermostat in the master bedroom was off, so he turned it on & the heat was working. Again the buyers come with there agent and again the heat did not work. So the closing was a no go that day. Another service call was made. It was at the point where the buyers & their agent were sitting in the driveway waiting for the tech to show up because they were not trusting what was going on. This was extremely stressful for the buyers, myself and all concerned. I do not recommend this company for service. I do not believe all three thermostats that were claimed to be blown were in the first place happened because of outside sources at all, other than the annual service that was done by Fawcett Energy.