Very pleasant experience. We were making a large purchase for church and we had lots of questions and Logan helped us through all of our purchases. Super nice young man.

Got a new car stereo and speakers. Gary the tech was so helpful. Took the time to teach me things. It was greatly appreciated!

Thanks to Chase and Levi, everything went smoothly. We love the tv and surround sound.

I could always spend more time here. Great service

Had viper remote start installed atcthe kokomo location. Im from Noblesville- i drove 45 min to this location because the nearest locations were booked 2-3 weeks out. Im glad I had an opportunity to visit this location. Tech(s) were knowledgeable, helpful and professional. And my installation took less then the estimated installation time. Pleases customer! Id return & reccomend

That first place I look for anything Computer or Photography related. Friendly, Knowledgeable Staff, Fair prices, good service or replacement for warrantied products. If its not at my local store, I can find it on their Website.

Came in looking for a computer, a handsome young man by the name of Jared helped me out! He had a great positive attitude and was extremely helpful to me. Very easy to talk to, very understanding of the challenges of technology for an older guy like myself and he was overall a very knowledgeable and kind, patient, helpful young man. Make sure he sees this!!!

Competitive prices. easy to find products on display. excellent, friendly, professional, knowledgeable staff.thank you, Fish and Cody,great work gentlemen.

Friendly employees and very helpful too! Gotta good deal on some computer parts.

We came to the store at closing time. I was unware the store was closing. As we drove away, I stopped to ask an associate a quick question. I said, Hey, I have a really quick question. The associate replied Sorry Im off the clock. and walked away. I understand he was off the clock, but all I wanted to know was if they sold a specific item. Ill just take my business elsewhere.

Great service. Walked in and was greeted by a great helper and was in and out in a short period.

Was helped by a very knowledgeable young man. He had a great positive attitude and helped us decide on a phone for our 92 year old aunt. I got the new computer chord I needed. Then we signed up my sister for some computer coaching classes. I felt everyone in the story was extremely helpful and kind.

Love their store sales. They have great prices & products.

Smaller store than Im used to seeing from Best Buy and not very well lit inside. They had the power adapter we needed but check out was somewhat slow.

Worst customer service ever. Asked for help 3 different times and only got some vague pointing and told they dont work in that area.

Staff was friendly & attentive. Store was clean and organized.

I went here looking for a printer, they had none of the style I was looking for in store, but several on display to order and wait 9 days to receive. Very disappointed and clear to see they want people to order online, but I was looking for a printer that day with no time to wait on shipping. Went to STAPLES, went and got the printer I wanted and was on my way with their hassle free in store shopping just how it should be. I will continue to shop STAPLES!

This place is suffering. Use to.be a great store to shop, but the pandemic and Amazon killed it. No staff, no competitive prices. Actually sad reflection of our current economy.

Friendly, helpful, and tries to be knowledgeable. Sales Representatives are paid hourly, not on commission.

The guys working with Geek Squad really know their stuff. Theyll help you, get you set up, and on your way.

Ease of access. Really nice associate who helped us and good social skills in answering our questions as well as responding to our frustrations with specific technology. He also multitasked while serving us! Retaining his composure.. we departed satisfied customer s.

The associate explained several options for us. He was very informative and answered our questions. We were able to go eat while they transferred our information we needed. Great products at a good price with awesome service.

My gaming headset went out. I drove to the store and exchanged it and was in and out within 3minutes.

Decent store, but quite a few things you get there you can get other places for cheaper. Good in a pinch. They do have good sales when they come up.

They had really good customer service and many options if youre looking for a laptop. Their laptop cases are in a range of prices for everybody.

This post is rating my most recent experience. For BB overall, I would probably rate a 4. The Kokomo store, though, for the past few years has been exceptional.For this trip, I had been watching the TV that I wanted to see if the price dropped for their early Black Friday event. When it went down another $70, it was time to buy. I went into the store because I wasnt sure if it would fit into my car.After a brief period of looking around, I couldnt find the one I was looking for, but an associate noticed and asked what I needed. When I told him the model I wanted, he checked his inventory and the went away to find it, returning in a couple of minutes with my TV.As I was measuring the box, I cut my finger in the edge of my tape measure, which I didnt notice until I went to get my card out. The associate and his peers immediately worked to get me a bandage and the get it cleaned up.When it came time to load it, two other associates worked to fit it into my car. They were polite and professional throughout, always asking permission to get into my car, etc. I didnt have to do anything but shut the trunk and say thanks.Altogether, it was an easy, professional, and quick transaction, and I got just what I wanted at a great price. Much appreciated.

I may go in looking for a specific electronic item, but I usually leave with some cool gadget or toy or gift too. Customer service is usually always polite not pushy, and rarely rude. That is a big plus!

Staff is great at assisting customers even when they are busy. The store is always clean with a friendly atmosphere.

Disappointed! I bought my wife a fitbit sense watch for Christmas. The charger that came with it has never worked very well. When I tried to get it replaced they said they couldnt and charged me for a new one. Fitbit used to have a one year warranty out of the box and Ive spent thousands of dollars at Besy Buy over the years. I may reconsider my options.

Have to admit. it was hard to get the attention of someone who works there.

Best Buy is so helpful in all my needs in the store from my phone to my tv.

A customer-first kind of store that Ive never had any real problems with. All the staff Ive talked to have always been able to help out and were friendly.

They need more Samsung phone cases

I bought an open box TV online, picked it up brought it home. When I was unpacking the TV I noticed multiple price stickers attached to the TV. The price listed on them was $220 less than what I paid. I contacted the store about a partial refund and was spoken to by an extremely rude employee that refused to even consider honoring the price listed on the stickers. Terrible service.

Good customer service, great deals

This place usually always has what I need and if a problem does arise, they are more than willing to get it resolved.

Always a nice selection of the latest gadgets and electronics.

Although were are still in this pandemic The crew at Best buy still hands up mask and sanitizer at the door for anyone who needs them they get you assistance at the front door as you walk in so youre not waiting or browsing around looking for what you went to buy I was there I knew exactly what I wanted and I knew exactly where it was I went right to it and I was checked out with no one in line its absolutely amazing the service that the Best buy in Kokomo is providing to its customers I just want to tell them all thank you and tell anyone who reads this review that rest assured Best buy crew will definitely take care of you and whatever youre purchasing needs are

Hard to get someone to wait on you. Out of stock product. Not sure to blame the store or its the sign of the times.

1/30/2021My daughter showed up on time for her car remote installation that I bought her for Christmas. Waited over a month for an appointment with Geek Squad. Drove almost an hour, and the store was closed when she got there. She waited an hour until they opened, and was told she was late, so they couldnt see her. When she first arrived, she let me know they were closed, so I called and called the number on the paperwork to let Geek Squad know that she was in the parking lot waiting, No one answered because it was the store number, and the store was CLOSED. So, she was turned away, through NO FAULT of her own, and had to drive an hour back home without her installation completed. The Geek Squad guy wasnt even apologetic, just made her feel like it was her fault! This was a terrible experience. Avoid this store at all costs.

Good buy on an exterior hard drive and thumb drives. Very good sale price!

The service was good but they were solid out of two of the items I was shopping for.

Mediocre experience. Have gotten some great deals here but the customer service leaves something to be desired.

Staff is super knowledgeable and always friendly

Manger not well informed. Salesperson very good and friendly. They would not price match Sams Club.Fot a $100 savings, but had a $100 gift card with purchase. Manager did not tell me this.They almost lost the sale if not for Salesperson.

They helped me and got what I wanted good job

About a month ago I went in to purchase a new phone. The counter was empty and I waited for awhile. 2 employees came to the counter obviously looking for something, did not acknowledge me, and walked away. A few minutes later one of those same employees came back to the counter and would have walked away again without acknowledging me had I not said something. I understand they may be helping someone else, Ive worked retail for 42 years, but at least say hello and tell me you will help me when you are done. Had i not needed the phone that day, I would have walked out.

I have been on the phone for over 30 minutes and they still have not picked up the phone!!! Walked into the store while on hold and no one is doing anything!!! This is ludacris!!! They are lucky there is not another one close this Best Buy is always horrible in everything they do!!! They deserve no stars really

Its all around great very nice people...

I love Best Buy! This is one of my most favorite places! #technerd

Out of alot of things, but did have good customer service.

Service was quick for curbside pickup on a freezer. Very nice people and several asked if I had been helped already.

Customer service rep helped me out for the better part of 3 hours as they were trying to fulfill my order for my phone. Very solid service, would recommend.

Great service and products, I will always choose Best Buy for my electric needs.

Great service, the trade in experience here is very good, they give you a respectable amount of store credit for items traded in.

I mean it’s Best Buy so you can expect great deals on just about everything you are looking for electronics wise.

Extremely disappointed in my most recent interaction here. Purchased a car stereo, wiring harness, and facade surround for my car on the Best Buy website and chose to have installation done at the Kokomo location. There was a promotion that installation was free with the purchase of the equipment from Best Buy. This was my birthday present. My husband took my car to have everything installed at the set time and date. He was told that they would need an additional $300 to install the equipment. When he asked the manager why this was, because on our receipt it said everything was paid for, including the wiring harness and installation, he was told that the website doesn’t always do a great job determining everything that is needed and that we hadn’t done anything wrong. After arguing with the manager for a prolonged period of time, the manager said the lowest he could do it for was $100. Unfortunately we didn’t plan to spend another $100 because we were under the impression that everything we needed was already paid for. So we had to have all our money refunded and we were out the afternoon and the (hour each way) trip to Best Buy from Rochester. VERY disappointed in this bait and switch maneuver by this location. They should have honored what the original purchase said.

Tonight is the first time I went to Best Buy in a long time. Just seemed like a ghost town inside. Still a very clean store, just seems like the shelves are not as full.

I have Total Tech support. I have made significant amounts of purchases over a few years. I had a warranty on a nice TV which started a significant defect. They warranty department made good on the transfer. But there was suppose to be a professional home theater team to set up the new tv. Two men arrived with my tv and as I spoke with them, I found out they were not the theater team but mere drop off agents. So, I had them box it back up and set a professional setup at a different date. One of the drop off agents was rather rude about my original decision and became rather disrespectful. That team returned the tv back to the store.Later I set up a professional install date with a professional home theater team. When they arrived they stated that they were to merely drop off the set. After some rebuttal, they read the notes to find that indeed it was an installation. They completed the install and the tv set so low they said they could not set up my PS4 pro. I told them I would just find a way later to put it into place. On the same day I found a way to hook up the PS4. Much to my surprise, the power cord to the PS4 was nowhere to be found. I was in disbelief that the cord was not near the setup area for the gaming unit. I looked throughout the house and could not find it. I called Best Buy and they said that they could not get contact with the setup team. He assured me that I would get my cord back and five days later, no call. I had already ordered a new power cord from Amazon and received it. I am still waiting to hear from Best Buy.If I were you, if you have an install, watch the team like a hawk. If a cord can come up missing, I wander what else could be misplaced or possibly stolen. I am not accusing theft, but I sure am not ruling it out as of now. All wires should be placed in the vicinity of the device. What will be done. I nearly reported a theft charge with the police department. I am trying to let Best Buy handle it. Hope I didnt make the wrong decision. I am not categorizing all persons of teams of wrong doing, just that particular one.

The girl at the customer service desk is the most unfriendly person there, and it was not just this one time. When I went in a few weeks back she was the same as yesterday.... It isnt like she was so busy, I would hate to see how she would have handle a real Christmas shopping season.

They didnt have very good customer service this past time I was in there. Cashier was on his phone when I walked up to register he rang me up but no greeting. Pretty cold demeanor which is odd to me since he is working a customer service position.

Had to wait for assistance not friendly, unwilling to help will not return will take business elsewhere going forward

Favorite place!

Been on hold waiting for an associate for over an hour. What happened to the old Best Buy when people actually were there to help. Either at the store or on the phone.

Was in search of some affordable gaming headphones and was successful.

They had just what I needed

Good prices

A young man asked me if I needed help ( right away, thats good service ). I asked him to show me his least expensive laptop. He then shows me a $399.99 laptop saying thats as low as they get. On the back side of that lane are laptops under that price, infact they went as low as $179.99. it had the same stats as the $399.99. Then you have the fact there making me wear a mask. Should be my choice. I got help from other staff and it was good.

I need keep washers in stock so you dont have to wait. Had to go to Lowes to get one right away

Friendly staff and easy to spend big shopping here. Check out their 4k or 8k TV, youll feel like all your tvs at home are broken lol.

I bought a Netgear Wifi USB adapter in order to work from home. It turns out that it wasnt compatible with my work client. I went to return it a month later and was told it was outside of the return date. Its never been used. They have a 15 day return policy ... wild. Will never shop at Best Buy again. May they continue to hemorrhage money and implode.

Best Buy has everything you need with great deals in there Electronics department that is so great fast service great communication very professional thank you GJ

Best Buy used to be a great store, they dont update the website and when you go to the store, its empty on a lot of products and employees act like its not their job to help.

Walked in everyone including the manager was on there phone they even looked up and went right back to there phones while I waited...

You know what youre getting at best buy the staff I dealt with was helpful

Stood around for 5 minutes waiting for some to ask us if we needed help. The one guy who did help acted like he didnt want to help us out. 0oor customer service.

Stay away from online, go to Amazon or new egg, they will sell you a out of stock item telling you its in stock, and then right before its to be delivered delay you several days with NO option to cancel your order. First time and last time buyer.

Friendly staff. Safe. Wore masks and didnt press but where available.

Salesperson was very knowledgeable,he steered me in the right direction

Very helpful staff and friendly. It seemed like the ratio of staff to customers was high as we probably had 6 employees ask if we needed help. The check out is confusing & not clearly marked however.

Left the store empty-handed and a bit perturbed. We went shopping for a new iPad. We had questions before choosing one and stood for a good while in the dept. by the ipads waiting for someone to show up to help. Finally another customer walked into the store. She was immediately helped while we were still ignored. She talked on and on about her daughter, this and that, still no one came. So we left. We bought an iPad that day at another store.

Getting pick up a bit of a problem. Could have been my phone.

My dad got mad at an employee, he wasn’t taking the situation slow enough to listen to the employee to understand and I’m sorry about that. The rest was it the visit was fine, but I would like to have this situation understood and have employees try to back out quicker. Sorry.

I love BB cause the employees know everything.

Wanted to buy a tablet. Waited for someone to help me. Walked around to find someone. Finally left and went somewhere else

Service was great and everyone was helpful.

Felt like he was keeping details out from me had to pry him open and ask a million questions but got what we needed.

You cant get nobody to help you

Dont appreciate a man at the door to tell me what to do with my face. Also reps pushy when you dont need help but the second you need to make a large purchase they dissappear.

Very helpful salesman in the car audio section.

Overpriced, just buy online

Dont go there much, but thay had the remote to my 65 4k quad core smart tv

Always good customer service.

Had what I was looking for and the employees helped find it right when I walked in

Shopping for dryers. Not a lot of selection, however had 2 different staff members offer assistance. Very clean store, usual Best Buy experience.

Make sure you read the fine print closely on the price tags in the mobile phone dept. I just paid $500 for a phone I thought was going to cost $350. The $350 was in large font on the posted price tag, but that was only with new service activation on that day. I had just signed the $34 restocking disclaimer and the associate had just opened the package when I got notified of the $500 price. The associate reminded me that I did look at the price tag. But the only thing in large font was the $350 price. I either had to move forward with buying the phone or lose out on $34. The whole thing with their pricing strategy for phones seems a bit gimmicky and misleading. It sort of reminds me of those gas stations with gas priced a lot cheaper than what the going price is, but the catch is that its only with the purchase of a car wash (in fine print under that big large font price on their roadside sign). This Best buy also did not stock any older model Samsungs like the s8 and s9. They were also unable to provide at&t next financing for purchase of one of the very expensive s10 since I think they were pushing the Best buy credit card. The visit today was basically just a bunch of disappointments.

Great products. Great staff.

Must have been a busy time. Too long of a wait for me to get help

Great service nice people

No high computer like Alienware no Webcam and xbox games are no well stocked