Took my boat here to get a few things fixed, I told them if they go over 600$ to give me a call, then they act like they dont understand why Im upset when they tell me its over 1,000$ and they never had my permission and never called me. They did not want to do anything to fix it either, They replaced parts on it that were just recently replaced did not need replaced. Their communication and customer service is awful, the people I was dealing with were very arrogant and unprofessional. Would never recommend doing any sort of business here ever.

A big thank you goes out to Nathan, Amanda, Dale and the entire staff. They went the extra mile to make sure I had the correct parts that I needed and to service my boat and trailer. Nathan is a top notch mechanic and would recommend them for any of your boating needs!

Very unprofessional as a company. They quoted to run a diagnostic on a boat motor and ended up repairing the motor and charging repair costs without being authorized to perform the work. The boat was immediately taken to the lake when picked up to test it and it is still not operating correctly and now has more issues wrong with it. The company is refusing to make it right but offered for it to be brought back for more diagnostic and services immediately at owner expense. Why would anyone take it back to you when you didnt listen the first time and already didnt fix the problem the first time? Bad business and bad customer service.

Good service but high prices

Glad Dales still in business.

I took my boat to them for the first AND last time this year. After discussing the prospect of filing an insurance claim to repair my boat, they asked me for a dollar limit not to exceed. I gave them $1500 as the limit. They never gave me an estimate and I had to call repeatedly for updates and always got “should be done this week”. A month later, they finally told me I could come pick up the boat the next day. That evening, I received a call stating that my repair was almost $1800. When I expressed my concerns about the limit being exceeded, I got a call back 10 minutes later that it was $1572 (still over the amount I gave them). They were apathetic and unapologetic, never even acknowledged they they didn’t call me about the repair amount. As a business professional, I found the entire experience to be underhanded and unethical. I will NEVER use them again and discourage anyone from using them. I think their tactics are shady and their communication was awful. Not sure how their business has survived for this long.

Great people, they do great work and the prices are fair. Theyve rebuilt my engine and it runs like its brand new again. Give them a try theyll impress you.

They had exactly what i needed in stock.

Great place

Great people

Staff is nice and Dale is always friendly and ready to help. Bought all my boats from him.

They are great family owned and operated only ones I trust with my boats

I am pleased with their quick and accurate service for our boat. The prices are very reasonable for the amount of work our boat required. They have a large inventory of boating accessories and even many hard to find items for boating. Ive been to other boat dealers and Id have to say this one was and is the most helpful place to visit. Thanks for the great service hopefully we will be issue free for another season. Nate

Walked in, 3 people behind the counter and not one hello, can we help you find something, nothing. I stumble are for 5 minutes found what I needed took it to the counter and not a word from girl ringing me up. Walked out without a thanks for coming or anything else. Ill get what I need online before I spend a penny in that place again.

Nice people

Dale is very knowledgeable and friendly! Nathan is also very helpful. Great place for boat repairs!

Absolutely the worst customer service ever.. very rude and misleadingDo yourself a favor and stay away from this place

Very considerate and professional place for watercraft needs.

Had parts I need when nobody else did

Best customer service hands down! Will be recommending Kokomo Marine to everyone.

Purchased a brand new lowe fishing boat from here and could not have been happier with their service. They were very willing to help us answer the many questions we had and also were very competitive on the price. They followed up with their promises and were knowledgeable about the electronics that were avaliable for the new boat. I would highly recommend purchasing and boat from Kokomo Marine and will purchase my next boat from them as well. Thanks a ton for the excellent sevice!! Nathan and Dale are top notch!!

Great place for all your boating needs

BEWARE,BEWARE,BEWARE. THAT IS ALL I CAN SAY . I BOUGHT A BOAT $18,000.00 AND NEVER GOT MY COVER FINALLY DALE GAVE ME MONEY BACK SO I COULD BUY ONE BUT THEN SHORTED ME $50.00 AND I NEVER SAW THAT AGAIN. NOW VOL. 2, TALKED TO DALE about a wiring harness that goes from the trailer to my vehicle .told him it was an 8 wire harness and gave him the color codes .He said he new EXACTLY the one i needed . So he sends me a 4 wire harness. I called right away and told him that isnt what i needed I TOLD YOU 8 NOT 4 . Dale then said he would get Lowe on the phone and call me on what one was right. Vol. 3 waited 4 weeks still no phone call but he sure took my money over the phone. Charged me $44.00 for a part that i could have gotten at Walmart for $7.00 now still no refund. They are too busy to refund money but not to take it.They will NEVER EVER call you back unless it is for you to buy a boat.Believe me DONT BUY A THING FROM THEM!!!. NOW I WILL WRITE THE ATTORNEY GENERALS OFFICE, BBB, AND PUT SOMETHING ABOUT MY EXPERIENCE IN THE KOKOMO EDITORIAL .TO GET MY MONEY BACK.

My husband has always had Ray work in all his boats! Now his son Dale runs the place and we would Nvr go anywhere else! Always get amazing service and there customer service is 100%

I had a bad experience here but the guys here made it right and now my 1978 15 hp runs like a new motor these guys are great at what they do i will go back thanks to everyone there

Had to take my lower unit into them multiple times in the last few months and each time they wonderful service. I recommend kokomo marine to everyone i know with a boat. Theyre quick and knowledgeable about their work. So of youre in need of a place to do good work and quick work, call them. Theyve always awnsered my questions. If or when i get a new lowe fishing boat. I will be going through them.

Terrible customer service. Stood at counter for 5 min and woman wouldnt help me or say anything. I just walked out. Never going back. Also hard to get them to answer the phones.

Great people, great service!

My boat was moved with the trailer jack wheel down and now it’s bent, inoperable, and needs replaced. Learn from my mistake.

They didnt return my call 2 times.

I purchased a winshield from Kokomo Marine in Nov. 2010 paid in full. After over a year of waiting for a winshield it finally came in and it was not the correct winshield for my boat. Kokomo marine had already removed by broken winshield and now had to reinstall it to make my boat useable. (The trim piece was broke off the passenger side which was the reason for replacement) I paid in full for that as well.Now here we are almost three years later, no winshield, no follow up calls, nothing.When I called to ask for a refund on the winshield I was told and I quote If you can get Four Winns to reimburse us then we will reimburse you for the cost of the winshield as it was a non-returnable itemThe correct item was never ordered!!!!! And thats my fault?Do not do business here.Chad Hensley

GOOD, BUT VERY PRICEY

Worst customer service that I have ever had to deal with. I will be buying my boating supplies somewhere else.

You can rent boats

Helpfull

I pass it every day

Very busy only had a few min to get questions answered hardly got 1 or 2 of them answered