Called to ask couple of should be easy questions and nothing but rude and snobby answers. Would not recommend to my worst enemy.

Ordered over 200 worth of items supposed to be here in 5 days. Recieved an email 4 days later that said would take atleast 2weeks. Called and Owner said he couldnt get parts I ordered but would have some parts to atleast get my bike running in 2 days. Texted him in 2 days and he replied that he no longer wanted the sale. Horrible way to run a business, I wouldnt recommend this company at all.

If I could put negative stars I would I ordered something and immediately tried to cancel excellent and Ive been trying for weeks to email and call and then they just charged me and shipped it anyway

They were very rude and inconsiderate on the phone. Obviously didn’t want my business.I called the phone number to inquire about an order that has been canceled because it was no longer available. The phone rang several times and then I got a voicemail that said to leave a message, there was no way to do that since the mailbox was full. The phone rang several times and then I got a voicemail that said to leave a message, there was no way to do that since the mailbox was full.I called again about a minute later and Mike picked up. He answered my question very abruptly and then without hesitation hung up before I had a chance to even ask about ordering a different more expensive part.

Guy dont care about his business I was ready to spend over 500 on his site n hes to sorry to even respond to 2 questions way to go running a scooter shop.selling junk anyways.stay away from here and use scootertuning.co or scooterswapshop .better products and shipping and no ignorent person to deal with!

I placed an order a month ago. The email said it would ship in 2-3 days and would be received in up to 14 days. It has now been 3 weeks. I called to check and the guy starts yelling, yes literally yelling, that all the kickstands have been shipped out and he sent an email. He never asked my order number, email or any other way to identify my order A few days goes by and I call again today. Says the same thing and when I tell him I never got an email and the link shows no shipping he begins to say yes I did get an email. Hes incredibly rude and I should have read the reviews before placing an order. Thank goodness I can dispute on my card.

I never review anything. But I have to say. Wow this guy Michael is disrespectful and can’t answer simple questions about throttle cables without giving attitude. It was almost like dealing with a child. I was hoping google had a zero star review because they earned it.

Ordered overpriced set of mirrors for our scooter. Took almost a month to come from order date. One mirror did not fit properly and would not screw in. Contacted the company 2x and no one has ever contacted us back. I want to return the defective order and get a refund - but they just ignore me us. POOR CUSTOMER SERVICE.

I understand that you are a small shop, but you need to be a bit better with customer service if you are going to do online sales. I gave the companys requested 10 business days to ship the product and never received any notification. I attempted to call, and received a text back saying he couldnt talk. Asked about my order and never got a response. Texted about 3-4 days later for an update and he asked what the items were again; then no response. I finally got him on the phone the next day and he said that he no longer has that item in stock. Major waste of time.

Don’t buy a thing from this place! I ordered a part. They lost the order. 2 weeks later I called to follow up- they find the order. OK, mistakes happen. I ordered a specific part for a specific scooter- original factory part only please. They assure it will be. Then I get in the mail a generic part from a source I already use for generic parts and a bill for more than twice what the part would have cost me from that provider. They advertise/sell part A then send part B. Bait and switch? You decide.

Michael us by far the most knowledgeable when it comes to scooter, he spend countless hours researching what i needed, answering my queastions, and explaing what does what. He got my 2000 yamaha zuma to take of faster than most honda civics you see on the roads and to speeds over 65mph. All i gave him was a budget and a model. Not once did he try to sell me somthing not needed. Only after i insisted i was willing to pay for the best he showed me more exspensive products. Communication was beyond 5 stars. If he doesnt answer your call since he works in the back send him an email. He as even emailed me back trouble shooting at 11pm his time when i didnt know what i was doing. He stuck with me and waiting till i told him i got it together. I can highly recomend his advise and company. I am now ordering from him a second time to get my honda grom to 90 mph.

Absolutely deplorable!!! Placed order last year for specific NCY variator for my Vino 125, so placed a few other things on order for my bike ( Dr. Pully sliders & clutch torque spring) . Well this is when everything got really bad! Got the order with no packing list, the NCY variator was dropped from my shipment only to have other items that did not even fit my Vino 125. Plus the torque spring appeared used and came in a already cut open Malossi box, which I know there products come with a cool sticker but sticker was missing 😟 So after contacting Scootertronics the guy seemed anxious and unwilling to accept his mistakes! He told me to ship back incorrect parts and I would be refunded, it has been about eight months now and still no refund even after contacting him several times since then. So it looks like Scootertronics is stealing $135.00 from me... if I lived closer to Maryland I would love to stop by and give this SOB a real big knuckle sandwich at this point!!! 😤

I wish I could give zero stars. The only service these guys should offer is burning theyre business and themselves alive.