I highly recommend Genuine Auto Glass. They were fast, friendly, and very professional. Im super picky about my vehicles and they were very accommodating. When they were done replacing my windshield I inspected thoroughly and everything was as pristine as when I brought it in. Im very pleased with the entire experience from start to finish!

Called to make an appointment for a windshield replacement. My information was given and vehicle information was given. Scheduled and appointment fornthe following day. Was told by the front desk that I was good to go and windshield would be ordered and would be there. Arrived for my appointment, there was zero paperwork printed out. I was in the computer for an appointment however whoever did the appointment failed to complete everything and never ordered the windshield. Now given a leaking window seal and water leaking into the vehicle this is not ideal, especially since there was a Scheduled appointment. 1st impressions of a business start at the office, so if this is how an office is ran what is the quality of work being done. So not only did I have to find a different shop to Schedule for a windshield, I had left work early to make this Scheduled appointment. So now I have to leave work early 2 times thus costing me lost wages that is about double the cost of the windshield replacement. Given this experience i 100% would NOT recommend this place of business.

We have a 2006 Audi convertible. With time and grade the rear view mirror on the windshield came unglued. They took a look at it, fixed it (and we didn’t have an appointment) and sent us on our way. In these COVID days, we also appreciated a very comfortable outdoor waiting area. They did an excellent job and we highly recommend them.

The employees did a great job. The entire process was easy, fast and professional. The repair was perfect.

Our insurance recommended. We got in with in a few days.Friendly staff, clean environment, plenty of outdoor seating with cover.Worked with in the time frame they estimated and did great work.

Great people who do a great job. From the time of my appointment until I was driving away was only 20 minutes. Looked great after they finished and I would definitely use them again.

I had them fix a rock chip in my windshield. They did a fabulous job at a great price. This is the third repair of three different chips. I would recommend Genuine Auto Glass to everyone.

Tied to to an appointment with them, took a week for them to finally call me, after I called and did all the work for them, Cancelled my appointment, due to the poor customer service. But was able to call safelite and get an appointment that day. As Genuine Auto glass wanted to use aftermarket for my BMW. My insurance had everything approved, but took them 3 days to call me back to then schedule my appointment with them.

I was quoted 228.00 for a simple part for my window. I was told 75.00 for labor at 1st until I was told I needed part replaced. All and all cost was 390.00 to replace a window regulator for standard manual window. I decided later to see how much part really was. Cost is max 36$ but was charged 228.00. On top of the 125.00 for a 20 minute job. I will never use their service again nor tell anyone to use their services. Simple honesty is all I ever ask out of any company or product I use. They had an opportunity to be honest and forth right, and chose to try and rip me off. Keep that 200 extra you charged me, I hope the karma from it teaches an important life lesson about honorable business

So professional and friendly! Would definitely come here again but hopefully won’t have to lol.

Did the job, no problem. Thanks for the new glass.

Very quick and friendly place. Had 2 chips repaired within about 20 minutes of dropping my car off.

Friendly folks that are no nonsense and do great work fast and reasonable. They were recommended by my Subaru dealer and they came through for me and my 2017 Subaru Forester. I would recommend to all my fellow vets out there.

They were very friendly and informative. My glass for my vanity turned out great.

I was referred by my car dealership to have my windshield replaced! I was told 2-10 days to get the windshield! After a month I called and was told my windshield was on back order! So after another 2 weeks I called again and still told no windshield! Today, after 2 months of waiting, I went to the parts department at Titus Will Chevrolet and was told my windshield came in May 3rd but was damaged and it didn’t show that a new windshield was ordered! The customer service girl at Genuine just told me on the phone she had no knowledge of this! Terrible service, No communication in 2 months of waiting! Staff is clueless! I’m going to Auto Glass Professionals!

Not only were these folks professional, respectful and well fast workers but I had the Privilege to meet the owner in where he was nice enough to help me out with a very unfortunate situation ( locked keys in truck ). I couldn’t thank him and his team enough. Will definitely recommend these guys!

Great company. Can actually get a real person on the phone. Quick scheduling, fair pricing, quality work. Trevor was my tech, super nice guy and very good at what he does. Highly recommend this company...

Fantastic customer service. Started at appointment time and was quickly done. Would recommend highly. Very military friendly.

Got sent there by my insurance agent to get rock chips repairer...they got me in and out real quick... Couldnt of asked for more

They did a good job regluing my rear window to my car, go here instead of safelite, safelite has terrible customer service in oly

I had my windshield repaired there a couple of weeks ago. The repair is really good, and people are so nice and helpful, even on the phone when I was scheduling. They helped me find a time that worked for me, and even cleaned and vacuumed my car after the repair. Super cool and nice people.

Real happy with the work and the friendly staff.. highly recommend.

I needed two rock chips filled and it was my first time ever having that done so I learned how that works.I am thankful to know that if their work dont hold up, they said they would replace my windshield at no cost to me.(I forgot how long afterwards though).So I am currently happy and still keeping an eye on it.

I had a rock smash into my windshield a few days ago. Immediately got in contact with Genuine Auto Glass because the dealership recommended them. I was so happy I did. Traci took my call and was so helpful. She was patient and took a good 30 minutes to help me out on the phone getting me all set up. Was able to get an appointment the next day. The windshield looked great after it was installed and I think they did a really well job. They could tell I was stressed about it and made the process smooth and easy and I appreciate that. Traci and John and the gentelman at the front counter were all very professional. If I ever need anything else I will do business with them again. Thank you so much.

Great service, professional & friendly staff. Thank you!

This glass shop earned 5 stars in my book! Need a repair, this business is a must call.

Was expecting it to take a lot longer. Only took about an hour and a half to get my glass replaced. And it was cheap compared to the rest.

Thanks John and Team at Genuine Auto Glass for same day rock chip repair service and cleaning my sap dripped windshield and vacuuming too!! :-)

They did a great job on my Prius

Horrible experience when i called in they were so nice when i clearly told them i had a CRACK in my windshield that needed repairing they waited 10 minutes for me to go down the road to call me and tell me they could not service my vehicle because they cant repair anything bigger than a CHIP? At an auto glass repair shop very unprofessional. Would never suggest.

Fixed me up so well! So glad to have such fast service and so many available appointments! I got in the same day as my chip!

Best all around! Thank you!

Best price AND great service. They were able to schedule us for a windshield repair quickly, and we are very happy with their work.

Very friendly, accommodating and professional. The window replacement was done well and quickly. Pick up and delivery plus free chip repair is a huge bonus. Thank you for your outstanding customer service!

Genuine Auto Glass staff (Amanda) was courteous, knowledgeable, and professional. She guided me through the process from start to finish. The job - a windshield replacement - was completed expertly and on time. I recommend Genuine Auto Glass without hesitation.

100% would recommend getting your windows replaced here! The customer service is amazing and the workers here are excellent and so kind!!!

I initially brought my vehicle to the shop to have them remove the rearview mirror so I could have another rearview mirror installed to work with a back-up camera. They broke my windshield when removing my rearview mirror. They apologized and said they would take care of it. I understand as accidents happen. When I got home from their shop, I saw there were shards of glass all over the dashboard and center console from where they broke the glass. The next day they called me and wanted me to pay $260 to have it replaced. Their reasoning was because I knew there was a risk involved when I took it to them. I didnt agree that I should have to pay anything as they broke the windshield. The female, whom I wont name, became very cold on the phone with me. They eventually replaced it for free, but were not as friendly from that point forward. The reason for only four stars is because even though they replaced the windshield, their attitude toward me changed and I felt like they were partially blaming me for the incident.

Great fast service and best price in town.

I was quoted by my insurance an amount of $152.94 plus tax unless there were extras. There were no extras, but they DID NOT honor the insurance quote as I was told. With no extras the bill came out over $213. I know we have a high tax in WA, but $50 on $152.94 is above and beyond acceptable!!

Very friendly. That worked quickly and good quality.

Knowledgeable and experts

Amazing fast and friendly. Took care of me with two new windshields. Couldn’t be happier.

They did an amazing job, before going to this company I got a quote for my windshield. They let me know to contact if I needed anything and my glass is covered for the life of my car❤

Thank you! We shattered the rear window on our truck. They got us in the next day for replacement. Excellent work & price, very professional.

Great Service! I was able to get in the same day and have all five rock chips repaired. They also vacuum your car, clean your dash and my window has never been cleaner! I highly recommend Genuine Auto Glass!

They did a good job with the repair however, they misplaced my car key and couldn’t find it for about 15-20 minutes after they were done and I had paid. They also left a ton of large pieces of glass in my car; in the trunk and behind the back seats. When I called to speak with them I left two messages and was also told the manager would call me back but they never did.

Fantastic, friendly service. You can tell the people enjoy working here.Rock chip repair, I called to come in early and they allowed it! Took only 20 minutes to finish.

Excellent service! Excellent product! Affordable price. In addition to a very smooth and quick windshield replacement --they removed ink off my seat as a courtesy--no charge. I was very surprised and very impressed.

They were very honest and kind! They didnt charge me for something that didnt happen. I really appreciated them for that, and Ill definitely be going back there next time!

This is the kind of service you generally only hear about from your grandparents! Great service and great prices. The software they used to look up the glass gave them the wrong part for my car (the only difference being the amount of shading where the rear view mirror is attached - so nothing obvious). It wasnt caught until the old window was removed. They installed the new window (cant put the old one back in, and the new window fit, just wrong shading for rear review). They ordered the correct window to be installed the next weekend. With a hand shake and apology they sent me on my way without paying. When I took it in the next weekend the service was quick and friendly, and the price exactly as I was quoted, though Im sure the window my car required was more than the one they thought my car needed. There are always going to be times when be things dont go as planned, and how someone handles those situations is when you really see if they stand behind their word and are worth your business. This place is definitely worth your business!

Just got my front windshield replaced. Very quick, clean and my insurance covered most of it! Looks wonderful now. The front desk person was really nice as well.

Staff was friendly and my rear windshield was promptly replaced.

Awesome customer service!! Got my back window of my truck smashed out. John was able to the replacement glass the day I called. They did the work that day and fixed a couple of chips in the windshield at the same time. Highly recommend!! These guys are great!!

I wish I could give 10 stars! Had a chip in my windshield and made an appointment and came in early and was helped immediately! Fixed in under 15 minutes and I literally cannot see the chip or the products that were used! They even vacuumed my front seat floor area and wiped my dash and found my eyeliner I was missing!! Plus the guy was super cute and very nice. Will definitely be doing business in the future

Excellent customer service.Went in for a rock chip repair and was surprised at how fast the work was done. They did a great job. I couldn’t be happier.Thank you Genuine auto glass!

I could not be more happy with my experience at Genuine Auto Glass. They gave me a good price and did the job very quickly. They also vacuumed my car which I didnt expect!

This location provided us with amazing service and at prices significantly cheaper than other locations. They had the window we ordered and installed it on the date we agreed on and finished two hours earlier than predicted. They also stick to their estimate and did not try to up sell.

They helped me quickly fix a spider ding. Covered by my insurance, and explained everything to me. Thanks!

They were awesome! Great service and went above and beyond. Even drove me home and helped with little extras. Cleaned the interior of my car and did all with a smile. I recommend them! They even pointed out where a different popular company had messed something up in the past.

Very fast fixing a chip in my window. It looks way better than I had thought it was going to look. And they worked very well with the insurance i have i would 100% go back there. Thank you very much

Average prices. Work seems okay. If you need your car you might check around since they seem to have a 2 day backlog. Others I contacted were next day. I selected this shop for its convenient location.

They were great! Got my car in quickly...did a quality job on the installation...I am happy...

Made an appointment that morning. Showed up a few minutes early for a repair. They where able to get me in and fix both chips quickly for no charge. Did not even use my insurance as I am retired military, very very cool. Thank you.

I had an issue where I was hearing wind noise after the windshield was replaced. Took it back and Trevor patiently showed me that the seal was good around the windshield. He tried a few things other techniques to rule out the windshield being the problem, and that it may be the trim on the roof that may be lose. Very good customer service and friendly staff.Will definitely take it back there, but hopefully not to soon. Added bonus: can take it back to free rock chip repairs.

Genuine Auto Glass replaced the windshield in our truck for a really good price. The windshield they replaced had previously not been installed correctly (by a private party). They took the time to fix the damages by the other person and replaced it with a brand new one. No leaks & looks great. We love it!! Guaranteed work also!

Fantastic ! Chef recommends.

Fantastic place to get your windows repaired or replaced. Kind people and good quality work. If the chips are down then have no fear and get help from Genuine Auto Glass! they will fix those chips for you.

Tia is super lovely and really made my experience incredible. Took the time to make sure that my experience was the best it could possibly be

Excellent Service. I came in for a rock chip repair. I was treated well and the job was done in less than 20 minutes. I was pleasantly surprised that they took the time to wipe down my dash and vacuum my floorboards without my asking for or expecting it - a very nice touch. Im definitely coming back the next time some dumptruck messes up my windshield!

Excellent customer service. Took the extra time to make sure no glass shards were left in the my power window system. Have already recommended to friends. Cheaper priced than other places. But with excellent parts and labor. Thanks for the great work.

Driving to Seattle. Blip! Rock chip from big rig truck. Pulled into genuine Auto Glass in Lacey, Wa. And was out in half hour with fixed windshield. My insurance was billed and back on highway. Easy, fast and free coffee.

I had the BEST overall experience with Clear View Auto and Window Glass. GREAT customer service & they did a magnificent job on my Hondas windshield. Quality is exceptional!Kudos to John & Mike! They will definitely get my referrals. You ROCK!!!Thank you again! :-)

Great service and awesome people! They were able to get my window replaced the same day I called. Trevor did the replacement and took the time to show me a different part that was broken and write down the part name for my future reference. The positive reviews dont lie about this place!

Absolutely stellar, top-notch customer service!! They quickly, completely, and cheerfully fixed my damaged windshield so that I cant even see where the damage was -- and Brian, (the technician) left my car cleaner than when I brought it in. They got me in with very little notice, and I was on my way with the beautifully-completed repair within about 30 minutes of arriving. This is a well-run, family-owned business that cares about its customers!

The entire staff was friendly and personable. They did an awesome job on my windshield, and they even vacuumed my floors. Lord knows I needed that. The red and silver haired guy rocks, too. Fellow gingers for the win! Thanks to the whole staff!

I had an awesome expierence at clear view. I was able to go in the same day to get my window replaced. immediately my car was taken once I arrived and the waiting time was not long! very professional attitude and cheap price too. i left clear view with a working window and a smile on my face. I definitely recommend.

I was on my way to an appointment in Lakewood when a large rock flew up and hit my Ram windshield. I did a Google search and found Genuine Auto Glass. Tia was extremely professional and courteous and fit me in tthat afternoon. I got there a bit early, fully expecting to wait, but they took me right in. Everyone was very professional. After the repair the repair the chip was barely noticeable. I don’t expect perfection, but you have tto know where it was and my main concern was it spreading. I had them apply the Auqapel citing to the windshield which worked great. My truck came back withh the windshielet cleaned inside and out and they en vacuumed it Hands down, I will recommend this shop to all my customers and friends.

Excellent, quick service. Friendly staaff.

Just called to get some general information to prepare myself and I spoke with John who was VERY informative and VERY friendly. He actually talked to me about what I wanted to know instead of pushing me to come in before he can tell me anything like several other places I called. I also would like to say they are open on Saturday which is perfect since I work a 8-5 schedule Mon-Fri. I will be by for sure for them to look at my car and will update my review as I go.

Fantastic and timely service. Fixed cracks in my window with a walk in appointment.

Brought my 2010 Colorado for a windshield replacement. Great price and quality. They also troubleshot other water leaks, which were causing condensation. Great group of guys who stand by their work! Highly recommended!!!

These guys are awesome, professional work, and they care. They even vacuumed my car! The price to replace my front window was cheaper than other quotes Ive got. Thanks again guys. Highly recommend.

Professional and quick

Awesome!! The gal at the front desk and Bryan jumped right in to help me with what I thought was a rock chip but was just tree sap! They were so kind and helpful! Made my day!!

Wow. A ++ service. I had driven my Honda CR-V with two recent rock chips to Genuine Auto Glass to just get an estimate. Fearing a budget breaker scenario, and having been burned by other repair cos, I was skeptical. Imagine my surprise when the proprietor, and expert tech, I might add, found out for me, that my coverage might have a program to waive the deductible. He helped me through the phone call to certify, and then proceeded to repair my windshield in short order. He and his staff were outstanding. I would recommend them instantly. Did I mention, my car was cleaner coming out than when it went in? I know, right. Call them...Now!

I operate a State Farm agency less than a mile away from Genuine Auto Glass. Many of my customers choose Genuine for their glass repair and replacement needs, and they all seem to be very happy with the service they receive. Highly recommend John and his team!

Thanks John for such an awesome job on our windshield! Was very impressed with not only the quality of the products, but with the workmanship and customer service as well. Not only did you replace our windshield, making it look as it did when we bought it, but you also took the time and effort to vacuum the interior and floorboards! Wow! THANK YOU!

Genuine Auto Glass in Lacey Wa is the place to go! Our windshield had several rock chips and while on vacation got another one that happened to be right in the middle of the windshield and cracked all the way across! They were able to get us in right away to replace the windshield and it looks great. You would never know it wasnt the original and it looks as good as it did when we bought it off the showroom floor. Their attention to detail, great workmanship and wonderful customer service makes this a place I will return to for all of our auto glass needs. Thanks John for going the extra mile and making this a great experience

Easy to work with. Quality installation and service. They stand behind their products. Their prices were comprable to their competitors and I chose them because they offer free rock chip repair since I bought the windshield from them. They dont have to offer a service like that but I think it speaks a lot to their integrity. Theyre easy to work with also. I had to reschedule my first appointment and then I ran out of gas on the way to my appointment and they still accommodated me arriving over an hour late. They got my windshield installed when they could have sent me home to reschedule. By the way this was on a Saturday, so I cant thank them enough.

Did a amazing job on my car window. Cheeps place around. Great company!!!

Replaced my rear window. They were $200 cheaper than another quote I was given. They started the work as soon as I arrived for my appointment and finished in just 2 hours. Everyone I spoke with was polite and friendly .

We are so pleased with Genuine Auto Glass, Lacey. We called them before 9am this morning and at 3p.m. we were picking up our Camry...John, the owner, sucessfully procured the parts needed...same day to install our new windshield. Thank you so much for the excellent service. Next spring we will be taking the pickup in for new windshield.

U will be very pleased with the customer care that Genuine Auto glass ! Whitney the office mgr made sure the transaction was smooth and competitive. I was happy with the installation of my windshield and the quality of the glass.

Easy peasy.....no hassle

John Pazar at Genuine Glass is the best auto Glass provider in the Puget Sound. Hes replaced my windshield in my old work van & my new one. Excellent quality & attention to detail in windshield replacement.

Just happened to be driving by n thought Id get a price on a windshield but the woman at the counter was so unbelievably rude repeatedly that I walked out and will never return.,

We got a massive rock chip in our windshield yesterday, stopped in today to get it filled, and cant believe the difference! Its barely noticeable compared to before, and they also hooked us up with a tall can of glass cleaner. It took less than half an hour, and Fred Meyer is just across the street, so we picked up a few sundries while they took care of us. Hope not to need these services again, but if we do, this will be our go-to!

Outstanding service! Ashley is the best - customer focused and very knowledgeable. Best rock chip repair ever and efficient windshield replacement with little hassle.

They were fast and awesome. Also if you have State Farm your dings and chips are fixed for free!

Great small business. Very friendly, did a great job. Very happy with the service