This was my 3rd trip to Mattress Firm and I madey 3rd purchase there as well. Every salesperson was extremely polite, helpful, informational, NOT PUSHY, and really helped me to purchase what I needed...not what they wanted to make money off of. I enjoyed every trip there. Their prices ALWAYS beat out every competitor after shopping around, and I have been happy with every bed years later. I dont think I could have had a better buying experience unless they gave it to me for free! I know I sound like an infomercial for Mattress Firm, but I will go there every time. For this purchase, I have to thank John for such a pleasant and down-to-earth experience. He was wonderful and my mother will have an awesome bed to enjoy. Thank you!

Worst customer experience ever. Purchased a $3000 bed. Didn’t tell me the bed wouldn’t be delivered until I called and asked why it hasn’t arrived. Then refused to refund my money. I had to argue on the phone several times to get a refund. This place is a complete and total scam ripoff. Stay away. There are several small local businesses to utilize that have honest policies.

Our experience with our agent, Barbara, was a pleasant one. She was very helpful and knowledgeable about her products. She was not pushy and allowed us to make our own decision to purchase. She was very customer service oriented and made sure we knew that she was aware of our presence even though she had another customer. She excused herself from each of us to make sure the other was not neglected. Great job!!!

The experience was very positive. The Mgr. Mike was very helpful and listened to my needs and stayed within my budget.

Ms. Barbara was professional and informative without pressuring us or hovering as we tested the mattresses. Mr. Michael and Ms. Ruby were personable and helped make the entire experience enjoyable and stress free. This incredible team has ensured we will use this location for any future mattress shopping.

Micheal was friendly, attentive, knowledgeable and polite!This was my first experience buying a mattress and he made it easy and did his best to find one that worked best for me! He has earned my business! Thank you for offering a pleasant in store experience that I’ve not gotten anywhere else in Lafayette! You rock! :)

Michael was so helpful with our mattress purchase. He helped my husband and I select the perfect mattress! He was very knowledgeable and answered all of our questions. We are so excited to get our new mattress Monday. Thank you Michael for all your help!!Travis and Liza Trahan

I had a great experience shopping at this store. The store manager Michael was very knowledgeable and very helpful. what a very nice guy to talk to. He gave me a great deal on a mattress for my camper.

We walked in and was greeted immediately. The saleswoman took us right to the beds we wanted to see and provided us with 2 options. We tested them made a decision and walked our with a bed. She called another store too ate a base for us and we were on our way home in 20 mins. This is how you do bed sales, knowledgable staff and product on hand.

Went there looking for a queen pillow top mattress, ended up spending 1400 bucks on a mattress. I wish my husband and I could of had a little privacy while we talked it over and made a decision, the salesperson was on our tail the entire time. Then the mattress I chose I have to wait 3 weeks for it to come in so havent gotten to try it out yet. If you go to this place, you better bring no less than 1200 bucks

Not enough affordable merchandise. They need more different brand not all expensive brands.

Dawn was amazing! She was so helpful and patient with us! Showed us all the options and gave us a great deal!

Our experience was super laid back! We were helped by Ms. Barbara and she helped us with anything we could’ve needed. First time guests and she made everything so easy!

I ordered a twin mattress and box spring online with a gold delivery service (costs $100 extra), which means they take your old mattress away. We live on the second floor of an apartment complex. My son was home to accept the delivery, and delivery guys dropped off the twin mattress and box spring, but they did not take the old mattress and box spring. My son notified me after they left that they did not take the old mattress. I had to contact Mattress Firm to get them to come back. You cant talk to a person when you have a complaint. When you call the 800 number, it directs you to use the website chat for customer service. So, I had to go back and forth with the person on chat. Finally, the delivery guys came back and said they couldnt take the old mattress because it was too stained. My son says they did not even look at the old mattress when they came the first time, which the delivery driver denied. He said that he had to take a picture to ask his boss if he can take it. Finally, they ended up taking it.Furthermore, I ordered a king-sized mattress and box spring with gold delivery service in 2019, and the delivery guys did the same thing. They refused to take the old mattress stating that it was not in their work order. I had to exchange multiple emails with customer service because I could not call and talk to a human being before the same guys returned a week later to get the old mattress. I could see that there was a misunderstanding if this happened once, but this has happened twice. I dont know if it is because I live on the second floor, and they dont want to deal with it. It is extra frustrating because you cant talk to an actual person if you have a complaint. I will never order anything from Mattress Firm again. I want to add that I did not buy the mattress in person at this store, so I am not complaining about the salesmen or anything else about this location. I am complaining about the company and my experience, and I am putting this here because I have no other place to post it.

The best experience buying our mattress today! Our salesperson was Barbara and she was absolutely knowledgeable and patient with us. She wasn’t pushy and was a pleasure to speak with. We enjoyed our experience today. There was a large variety of mattresses to test out which gave us plenty of options. To top it all off we are so excited to have our new mattress! Fast delivery yay!

We couldnt have asked for a Nicer or more Knowledgeable sales team. Thanks for all of your help!

Pam has been great and knowledgeable in helping pick them right mattress for our budget. She’s been so helpful even after the sale.

Dawn welcomed my dad and I immediately. I told her my top must haves and she showed me mattresses that were compatible with my needs. I never felt pressured and she did not hover. She was also super friendly and funny!!!!

We went here last night and had such a wonderful experience!! Mrs. Barbara was so sweet and knowledgeable. She was helpful and answered all of our questions!We have already recommended people to come here and we plan to be long-term customers!

Barbara was very helpful and took the time to find just the right mattress—never rushing or pressuring us.

Barbara Lindon was spectacular, she’s was one of the best customer service sales woman in the business. She got me the best mattress at the right price! I would recommend!

Dawn Dirk was fantastic! She was very professional and knew all about the products. Prices were very reasonable. We were purchasing for a condo out of state and she arranged it all to be delivered and installed. Nothing missing.

Everyone was so kind and helped me find the right mattress! Barbara was amazing and so wonderful! Thank y’all!!

Super experience. I walked in and was helped immediately. I was shown what I asked to see and when it wasn’t what I had envisioned, she helped me find what I had in my head and I was in and out in less than 20 min! She knew how to find what I wanted and found a box spring to match that fit my needs as well. Free delivery to my home was icing on the cake! This was literally a flawless experience.

Very friendly and helpful! Great prices! Will be back and have shared with family and friends!

Mr John was very polite and professional. He helped me find a great mattress at a great price even though he was working by himself. When I arrived there was two other couples in the store and he quickly acknowledged me and made me aware of the deals, while still making sure to check on his other customers. I purchased a great mattress at a great price and best of all, Mattress Firm is delivering my mattress for free. Other mattress stores I checked had an expensive delivery fee. Thanks Mr. John and thanks Mattress Firm . I will return!

Michael was great and very helpful. They didn’t have the mattress we wanted but he checked to see if he could get it shipped in for us. I was on a short break and with in 20 minutes I was out of there and had purchased the mattress we wanted. Loved the service and knowledge he had on products.

I went to the Mattress Firm in Lafayette, LA. I received great service. I walked in was greeted in a friendly manner and was immediately helped. The sales associate John Lavarine was very helpful in letting get a feel and understanding of the mattresses. He gave me a great deal on my mattress. I would recommend Mattress Firm to any friend and family member.

Mr. Mike M. was great! I called in inquiring about the hours of business for this location and he immediately, and professionally, provided me with much more than that. From the moment we walked in we were greeted with a sense of professionalism, all while still having a personal experience. As someone who has experience with customer service and sales, this truly makes a difference and it also sealed the deal for us to make our purchase with him. We have no complaints and will definitely continue doing business with him in the future!

Dawn is amazing. She was able to help me find the perfect mattress and then she was able to help me afford it. No less than five stars! I had never been here before, but I will definitely be back and refer others! Thank you Dawn!

We took my 88 year old Mother who had not bought a mattress in 17 years to the 4201 Ambassador Caffery store. We were assisted by Kayla Doughtery. She was so helpful and knowledgeable. Kayla was awesome! Highly recommend this store!

Me and my father went in with not a lot of money and ms Barbara Lindon helped so much. Very friendly helped us as soon as we walked in. She was able to give us a great discount and helped me get the mattress of my dream. Barbara’s made it all possible! If you’re looking for a mattress go to this location mattress firm and get help from Barbara!

Dawn was AMAZING !!! She helped me and my family out SOOO MUCH. Deff Recommend coming here to shop for a mattress by far.

Barbra-the associate that helped me- is an amazing person that took the time to find out what works best for me. Didnt think id be dropping the cash i am today however i am leaving the store 1,000%

Kayla was very friendly, knlowedgabwle, and professional. She did not over pressure us into buying anything and gave us space to try out each mattress which made the shopping experience enjoyable. We are very happy with our purchase and time spent in store!

My wife and I went in looking for a mattress so we wouldn’t have back aches anymore. After explaining this to Barbara Lindon who works there, she exceeded our expectations in helping us find the right one as well as its adjustable base. She knew the mattresses well.If anyone needs help in finding a mattress in Lafayette or surrounding areas, speak with Ms. Barbara Lindon at Mattress Firm. She helped us and she can help you.

Michael Mouton was/is exceptional. He has a wealth of knowledge, very personable and honest. He gave every effort to make sure I chose the right mattress for my needs while educating me on how to meet those needs. In doing so, I was able to make an informed decision on my investment. He did all of this without pressuring me, which added to my final decision to do business with mattress firm

It was a great experience, staff was very helpful I would definitely recommend to friends and family

Had been needing a new mattress for a while but didn’t want to pay a ton of money, get a poor quality mattress, or just deal with the whole process in general. First weekend we went shopping we got an amazing deal they were running on a beauty rest hybrid and another promotional deal on a platform base. Haven’t received the mattress yet but looking forward to it. Service so far has been exceptional.

Once again Mattress Firm has knocked it out of the park. Barbara Lindon the representative that helped me. When I say A one service. She was absolutely wonderful. I dont know what she makes but she needs a raise! This is why my husband and I will to purchase our mattresses from Mattress Firm any time we need another. We lost everything during hurricane Laura and we have been starting all over. Thank you Barbara Lindon for making it such a great experience!

My husband and I had a good experience buying from Mattress Firm, but after 2 weeks of using our new bed, we were both experience lower back issue, we decided to see if we could get something better, but dont forget that if you return a mattress, they will take 20 percent from the cost of the mattress that you purchased and than they can refund your money and thats for restocking feAlso dont forget the $99.00 your going to get charged for delivery fee, for a mattress you already paid for, so your gonna pay $99.00 the first time they deliver and again if you return your mattress. Its a double whammy. So people, be very aware if you buy something from this store.and have to return even though they are suppose to give you 120 days to see if you like your new matress. You will have to end up paying them in the end. Ridiculous!!

Mr Mouton was very kind, helpful, and knowledgeable.Thank you for the outstanding customer service.

Very nice salesman. very informative. Really worked for the sale and we were pleased.

If youre looking for tempur pedic this is the place to go. Ask for Mike he was a top tier salesman. very patient and knowledgeable. 10/10 will buy here again.

Michael M. was great, professional, and knowledgeable. He took his time to show us the different mattresses available, and really took his time with us. Great shopping experience! Thanks Michael!

My husband and I had the BEST experience with Barbara London. She had so much patience with us. She was thorough and listened to everything we said. We had so many request about the type of mattress we wanted. She went above and beyond and got us more than we asked for when it came to the comfort of our mattress. This by far was the best sales experience my husband and I have ever had. She did not try to throw high price products at us to make a buck like most people. We told her our price range and she knew exactly what to recommend. She genuinely cared about our needs and wants and for that, we are grateful. She has the best personality and manners as well. Thank you Barbara for everything! You are the best!!

The service here was exceptional. Micheal Mouton customer service was at its finest. I would definitely refer my family and friends here.

Purchasing our mattress here was a great experience from the second we walked into the door. Michael was very helpful in assisting us in getting exactly what we were looking for.Thanks,Highly recommended

My wife and I went in just to find out how expensive a new mattress would be, and with Michael Moutons assistance we ended up with the best bed weve ever owned. Everything was so easy, there was no pressure, and Mr. Mouton helped set us up with interest-free financing. Excellent!

Our sale associate, Michael Mouton, is the best around. Best thing since sliced bread! Fun to talk to and helps you out !!

Ms. Barbara Lindon was one of the best sales reps we’ve had in a while. She was very polite and very knowledge about the products being offered. She made our experience here absolutely wonderful! I will recommend everyone I know to shop for mattresses here. Thank you for all your help!

The associate (Dawn) was very helpful and friendly!

Barbara Lindon was exceptionally friendly and professional and provided great service and helped us find exactly what we were looking for. Great service and great prices!

5 stars for the service at Mattress Firm. Michael was really helpful. He treated us really well and helped us figure out what type of mattress best suited us. He allowed us to try out our options and was very knowledgeable.4 star rating for the delivery. We were told that as long as it was ready for assemble, they would put the mattress and box springs in the frame. They did not assemble like promised.But overall we were pleased with Michaels service to give it 5 stars.

Michael was awesome in helping us choose the right mattress set up for us. Would highly recommend going visit vs buying elsewhere or online. Very knowledgeable and personable.

I had a wonderful experience at the Ambassador Caffery (near the Acadiana Mall) location. I can’t wait to sleep on my new, very comfortable mattress!

Absolutely amazing people here! I went in telling them exactly what I wanted and was shown exactly that.Thank you ladies so very much!!!

Ms. Barbara L was extremely knowledgeable and helpful. She was professional without being pushy. We would highly recommend her!

Michael is the best he found us a great mattress at a great price ask for him he will take care of u!!!

From the moment we walked in and were greeted by Dawn, I felt we had come to the right place. She asked us a few questions and showed us a few mattresses based on our answers, and we found one that we really liked. We were a bit reluctant at first, so Dawn told us they was a 120 day trial period to exchange the mattress if it didnt work out for us. Dawn quoted us a price with interest free financing, and the next day we went and signed the contract. She scheduled the delivery, and they called to confirm with us the day before. The driver called with an ETA when on his way, and showed up on time. My wife says they were both friendly and professional. Overall it was a great experience, and I would not hesitate to buy from them again.

With our growing family, we decided to upgrade our bed size and comfort. I saw that this location was near by. I wasnt sure what mattress shopping would be like post COVID-19- nonetheless my family and I felt extremely cared for. We were created by the most pleasant woman Ive ever met - Ms. Barbara. We had a full sanitizing station already waiting on us upon arrival and a warm hello. We were ensured that the beds etc were all sanitized and from our observation the store was EXTREMELY clean and smelled fresh! This was a huge plus. Long story short Ms. Barbara assisted us with top notch service and also educated us on the different types of mattresses available within our budget. My husband or myself had no idea so much was put into buying a mattress and to my surprise Ms. Barbara made it all palatable! Need less to say with the amazing customer service we received, we were able to leave with our mattress choice and took advantage of the free base promo! From my family to you - THANK YOU Ms. Barbara for your splendid service!

Michael Mouton was a great salesman. He explained so much to us and was patient as we made our decision. I really appreciate the help, so ask for Michael when yall go, you wont regret it!! Thanks

Mr. John is the best! So knowledgeable and helpful. I cannot wait to get my new bed!

I stopped in to Mattress Firm to hopefully buy a mattress. Dawn made our experience so smooth and painless. Within 30 minutes we had qualified for financing and chosen our dream mattress and shortly after that we were on our way. All of the stress and anxiety I thought would exist within this purchase was never felt, I was in good hands and I could feel it. Dawn was brilliant. Thank you to her and Michael.

The service today was exceptional, Mr. John was so nice and patient with my family, I would recommend Mattress Firm to anyone

With our growing family, we decided to upgrade our bed size and comfort. I saw that this location was near by. I wasnt sure what mattress shopping would be like post COVID-19- nonetheless my family and I felt extremely cared for. We were created by the most pleasant woman Ive ever met - Ms. Barbara. We had a full sanitizing station already waiting on us upon arrival and a warm hello. We were ensured that the beds etc were all sanitized and from our observation the store was EXTREMELY clean and smelled fresh! This was a huge plus. Long story short Ms. Barbara assisted us with top notch service and also educated us on the different types of mattresses available within our budget. My husband or myself had no idea so much was put into buying a mattress and to my surprise Ms. Barbara made it all palatable! Need less to say with the amazing customer service we received, we were able to leave with our mattress choice and took advantage of the free base promo! From my family to you - THANK YOU Ms. Barbara for your splendid service!

Simply done. Gave them price range and what I was looking for. Hopefully found perfect mattress. If not I have 4 months to try it out!

Salesman Michael Mouton was very honest and enthusiastic while answering all of our questions. He was very knowledgeable about all brands and types of mattresses. Buying a mattress can be overwhelming but he made us feel comfortable and confident about our purchase. Highly recommend Mattress Firm but recommend salesman Michael Mouton even more!

I had such an awesome experience! I initially put of looking for a mattress because I was scared it would be too hard or I wouldn’t be able to find what I was looking for. I had stopped at several other places that weren’t helpful at all. Boy was I wrong!! Mrs Barbara Lindon was a joy to work with! She was patient, kind, and willing to help me in any way possible! One of the best sales people I have EVER worked with!! She deserves a major raise!!

Just bought my 2nd mattress from this location. Michael Mouton helped up us find the mattress that worked best for us in the price range we wanted.

Michael was very helpful and great service

They cost me over $700 and left me empty handed. I ordered a mattress and immediately began having problems with it sagging. While unloading the first one, the delivery driver dropped my mattress off the truck onto the grass in my front yard. During the warranty process, we found out the manager actually sold us a model he was pushing for us to purchase initially; even asked us why we werent buying that model. But low and behold, we got it anyway and didnt verify it upon its arrival that it was a different model, because of the similarities between the two... Thats an underhanded used car salesman tactic by the way. Once we figured it out, they ordered us another bed, (different brand) that also had premature sagging issues and smelled like a chemical storm. Because wed returned the first mattress that was never actually the mattress we wanted, they made sure this return would cost us. Save your money in the long run, go purchase a sleep number.

Mike was awesome. Great personality, very knowledgeable, and not pushy!!! Very impressed.

Our salesperson, Michael did such a good job helping us pick the right mattress. He was very patient and knowledgeable

Big thanks to Mr. John Lavatine for his AMAAAAZZIIINNNGGG service!!!! We were able to find a great bed at a great price and TREMENDOUS comfort!!!! So good we fell asleep in the bed we tried out 😅😂! Thanks so much Mr. John!!!!!!

Buying our mattress from Barbara was hands down the best furniture buying experience my wife and I have had. She was sweet, showed us plenty of options, and never tried to sway us one way or the other. I will be requesting Barbara the next time we need to purchase a mattress for sure!

Dawn was awesome! Good, easy buying experience

Great selection of Sealy and Tempur-Pedic mattresses. Ms. Barbara was extremely helpful and patient in helping guide us into the right mattress and adjustable base to make sure we would be happy for years to come. She worked with us to get us what I think was a great deal. Highly recommend this location if you are in the market for a new mattress!

Sales person was very nice. Told him about my preferred sleeping position and budget and he showed me a few different models and suggested I lay on them for at least 5 to 10min to find what worked with my sleep posture. Got everything figured out and told me as soon as the model I wanted came into the store I would get a call (they did not have that particular one in stock). Great experience. Great prices as well.

The best mattress. Best customer service ever. Highly request you go here.

Excellent experience using this Mattress Firm. We were helped by Barbara L., who was extremely friendly and helpful and made our visit very simple and enjoyable. I cannot recommend her enough. Stupendous service!!!!

Very polite sales reps and great service so far. Still waiting on delivery, but ordering was a breeze.

Quick and easy! We had an amazing worker with the best attitude and spirit.

Without knowing much about mattresses and beds. Mrs. Barbara Lindon helped fit us into the right bed and mattress while giving us all information we were needing. I would recommend coming see Mrs Barbara if you are thinking about getting a new bed. Thanks Mattress Firm.

Alrighty Folks... another long winded review from The Critic....So to start... the wife and i were looking for mattresses for the fam...We did our due dilegence, online shopping and comarisons, etc...We visited a local outfit, the name should have said it all, but we felt that outfit fell short.Returning home, somewhat discouraged, we happened to do a little more digging online, came across Mattress Direct and thought it couldnt hurt...We were so.... RIGHT!!!!John, the manager at the Lafayette, LA location has got to be one of the most educated people I have met when it come to Mattresses and peoples sleep patterns as they relate to them.The critique doesnt stop there...This guy, took the time to get to know us... our kids... their sleep patterns and had a recommendation quickly. He also went above and beyond trying to ensure we were getting the most bang for our buck!I will not buy anywhere else going forward so long as I have my local guy John at Mattress Direct looking out for my family and I!!!!Many thanks to Mattress Direct and John for a wonderful buying experience thus far!!!Shaun

Everything went well facilities look good my sells woman was excellent

Michael is very knowledgeable and did a great job. Excited about the purchase and awaiting a great nights sleep!

Friendly atmosphere with knowledgeable sales staff. Thoroughly enjoyable experience.

Michael was very helpful and straightforward when helping me make a purchasing decision

Great experience on buying a mattress for the first time. There was a lot of customers, but the employee there, Michael, kept a friendly and attentive presence. Would definitely come here again to purchase a mattress. Perfect service.

Called the local store to order a mattress. I knew what I needed as I was purchasing a second mattess just like one I had previously bought. Sales person on the phone was prompt and polite. I do wish she would have just taken my payment info over the phone. Instead she made me go to a website to put in the payment online. Not great customer service in my opinion. Finish the job on the phone.

Michael Mouton was very nice. Told him about my preferred sleeping position and budget and he showed me a few different models and suggested I lay on them for at least 5 mins to find what worked with my sleep posture. Got everything figured out and was able to purchase the mattress that was best fit for me! Great experience and Great prices!!

From the minute we walked in we were greeted by Michael as well as the other friendly staff members (John and Dawn), Michael listened to what our problems were with our current mattress and guided us to the mattresses he felt were what we were looking for and within our price range. We tried a few, Michael explained the differences in the mattresses. We made our selection and finished our purchase. The entire process was a joy!! We were also quick in and out. All together was a great experience. Just can’t wait for our mattress to come in and some good restful sleep.😴

Michael was great! The store was super busy and he was very attentive and made sure everyone was getting help! He even found us a great deal on a mattress while also helping other customers.

Michael was awesome! Immediately upon entering the store he greeted us with the utmost courtesy. He answered all of our questions before we could even ask them. I would highly recommend him to any one looking to purchase if they enjoy a hearty experience.

From start to finish, our service was always welcoming and friendly! Our sales person, Michael was very knowledgeable about the products and went above and beyond to help us pick the right mattress.

John is the best and sweetest! Definitely recommend!

Michael Mouton was the best. He was very candid and had an extensive knowledge of his products. After a few questions, he pin pointed exactly what we needed. Without giving him a specific price point, he showed me all of his mattresses that would fit my needs and then made a great recommendation based off of that. It just so happened to fit my budget. In the meantime, several other customers walked in. He managed to handle their needs as well as mine without a hitch. Great guy. I highly recommend going see him there.

We had a great experience. Went in thinking this would be an all day affair but Dawn was so helpful and willing to answer all of our questions. She also did not pressure us to buy anything and was very honest about cons to each mattress. She made the financing process super simple and made sure we knew details about our new mattress and how to care for it. Can’t thank you enough for you your patience and assistance!

My husband and I went shopping for a new mattress not knowing exactly what I wanted (too many options nowadays). I wasn’t planning to buy today; however, Mrs. Barbara Lindon took the time to show us many styles and brands and the difference between each of them. To top it off her personality was welcoming and inviting.