Store employees were very friendly and knowledgeable. The manager Jack helped me find what I was looking for. The refrigerated section for drinks is updated so it shows you everything the refrigerator has through a display on the front door. The only issue that they have is the refresh rate at the front is a little bit slow so you have to wait for the image to be displayed or open the door. You cant see through the door to see what products are there you have to use the display or open the door itself. This facility is on the first floor it has handicapped parking as well as a handicapped entrance door.

The pharmacy drive through is always horrendous to deal with. They never have your prescription ready. I called over two hours ago to make sure it was ready and was told twice to go to the end of the drive through line because it wasn’t ready.I will be switching pharmacy’s because they can never get it together!!Don’t waste your time when you can go to Costco or jewel with faster service.

Absolutely NEVER Go here. They are discriminatory, inconsiderate and disrespectful. Discrimination should be a crime. Take your business somewhere else.

WORST place to get prescriptions filled on more than one occasion the pharmacist has flat out LIED to me and my spouse about prescriptions not being filled always blaming someone else and its ALWAYS them. Dont bother even going here. The service is HORRIBLE and this location should be shut down! Walgreens is the most awful company for allowing performance like this. It wasnt just once either. It wasnt just me. Multiple times! You call and they just let it ring, pick up then place you right back on hold! Never again!

Unbelievable! Call, get put on hold, finally rings to get put on hold again! This happened 4-5 times before I eventually hung up!

I have been waiting for Pharmacist already 15 minutes to answer the phone and they keep picking up phone and putting me on hold.they are horrible service.

This location has one of the cleanest bathrooms Ive ever been inside. God bless Walgreens.

Horrible pharmacy can never get your meds filled in under 4 hours might as well just get it the next day

The majority of staff and pharmacists are always rude and seem to be feel put out by having to provide service. It’s close to home so that’s why I go there. I would like to find a locally owned pharmacy close by.

I wish the Walgreens’s corporate office would recognize what an outstanding job this pharmacy does. They know their customers by name, help with unusual situations, explain things better than my insurance company. Most of the staff here has been here for many years and are loyal and experts in what they do. Thank You!

Always loved walgreens but they are a little expensive

Not sure why their overall score is so low. When I lived in Crystal Lake, this was my pharmacy of choice. They were open 24/7 so I was able to come and quickly grab bandages or Advil any time that was convenient to me. I never had to deal with the supervisor, but the checkout staff was always friendly to me and they would even go out of their way to match my $3 manufacturer coupon on my eye drops any time they would run out of the size that qualified for the coupon. I think its just like any other Walgreens (or CVS) but this one is clean as its only a few years old.

Have been trying to schedule my COVID vaccine since yesterday afternoon. I received a message that appointments are available but when I go to schedule a specific time I get a service unavailable message on their website. So they have vaccine available but they can’t get it out to their customers because their website is not working. I called and spoke to Chris the manager and expressed to him my concern that they have vaccine they’re not able to get out to the customer so there needs to be an alternative for how they schedule appointments. Initially Chris said he would bubble this up to management but I suggest the bubbles move too slow and that he should call somebody right now and find out how to schedule an appointment for a Covid vaccine. It is 7:36 in the morning he said he would call me backSoon with resolution. I will update us if and when he calls back. Otherwise I need to let the news media know what’s going on.

Vanessa gives the worst customer service and throws pens at you when you ask for a refund and need to sign the receipt.Corporate is checking the cameras at this location to confirm she the the pen at me and three the recipe at me.I hope she gets fired. With people not having a job during this pandemic I hope someone great takes her position Bc she doesn’t deserve it.

Every time I come here to drop off or pick up my prescription there is always a wait. The employees seem to take their sweet time. This time my wife and I were sitting waiting for the drive through for almost 30 minutes before getting to the window while I am in alot of pain after having a surgery done today. This pharmacys employees are terrible!

Manager/supervisor named Matthew could use a lesson in manners. He was called twice for almost 10 minutes before he came to ring up cigarettes before he finally came. Which still would have been okay but he didnt even apologize or say thanks for waiting. Just asked what I wanted. Thumbs down for service.

Vanessa is very unprofessional and all around terrible. They need to stick her in the back to restock shelves and never be around customers. She should never have the title of manager.If she’s is so miserable in photo she needs to quit and for another well deserving person her job.

I have been filling my prescription at this location for a little over two years now and I have to say Im a very satisfied customer. The staff is very friendly and the store is pretty clean. The two employees that stand out the most to me are John and Teegan in the pharmacy Department. I really appreciate their customer service and how friendly they are. Never disappointed when I see them :)

If you didn’t need blood pressure medication before using the Walgreens in Lake in the Hills, YOU WILL NOW!!! Their window is a complete joke, you will be waiting at least 20-40 minutes inside is no different. They have 4 check out stations 3 of them are never used and the line is all the way down the isle. It is just nothing but aggravation going to this Walgreens pharmacy. BEWARE

The pharmacy puts you on hold for 10 minutes and then as soon as they transfer your call they hang up on you. This has happened 4 times in a row. Ive had multiple experiences with this Walgreens location that shows how incompetent they are. I never review anything, but I had to for this. They either dont know or care what they are doing. Ive never had even a mediocre experience here. Learn to do your jobs.

Great place but the process very high

Drive through service for RX is horrible! It was a good 10 minutes before anyone even came to the window to help us, and we were the first in line. Then at least another 5 minutes for them to bring it up.....

Ive twice attempted to simply drop off a prescription at this location to pick up later; both times after 9pm. Last night there were 8 cars in the drive through and after waiting 10 minutes with no movement, I pulled around and went in to find 6 people in line at the counter. I decided to wait another 10 minutes to see what happened. In that time only 1 person was served and 3 more joined the line behind me. I cant comment on the customer service here because Ive never experienced it. Both this time and the last I gave up and went elsewhere the next day. This location is woefully understaffed and inefficiently run. I agree with all the other comments here. Avoid this location. Im so disappointed in Walgreens for taking no action after what is clearly an ongoing issue.

This particular Walgreens is no longer open 24/7 however its still open til 12am & operated by an exceptional staff. Compassion & kindness go a long way when visiting the pharmacy! Staff does the best they can. Please be patient! Photo center has the latest technologies in self service printing. Newest to this location is the vision center & optometrist Dr. Scott! Open 5 days a week from 9am to 7pm & 9 to 5 on Sat.

Dennis the cashier is by FAR the best bagger this side of the Mississippi. I’ve never had a bag rip...

Every time we come to this Walgreens there are issues. We have transferred everything to the Osco across the street and get much better service with little or no problems. Do not trust their automated system. I cannot count the times we were told our prescriptions were ready and then arrived to find them not pulled yet.

I assure you that you will die of lack of medical attention well before you get your prescriptions. If this pharmacy was racing a dead snail, they would still lose by a mile. Save yourself the stress and extra 10 years waiting and go somewhere else

I went in on 12/17 to pick up my prescription in which cost $35 which I did not have so I told the pharmacist tech I would have Costco contact them to transfer it over since they only charged $10 for the same medication. Costco called them and they told them they never received a script for me. I called Walgreens back in which I explained to them I went to pick up the medication just the day before and they did have a script and the pharmacist tech went to state well did you call your Dr’s office to have them send us a new script? So frustrating with the poor customer service skills in which are NOT provided in this facility as the conversation ended with them hanging up on me after I requested to speak with the manager. The pharmacist tech went to state we have to go by what’s on the computer and there is nothing here and just a week ago I can to pick up medication for my daughter which they said they had no insurance on file. I’ve been coming here and dealing with terrible people who work there for 15yrs and my insurance has not changed for the 9yrs my daughters been born. How did that automatically disappear from your system? I called back to get corporate information and was left on hold for 30 minutes before I was hung up on again. Walgreens pharmacy is the absolute worst and very few to none of there employees have any decency to help the patients or customer service skills. I highly recommend you go to CVS or elsewhere and stay clear of Walgreens as they just don’t care about anything but the money.

The entire pharmacy staff should be relocated to the Walgreens in Kabul Afghanistan. They would fit in much better there. Complete incompetent MORONS!! CVS down the street is absolutely fantastic 😀

The Pharmasist Joe treated me so badly because I came in at 11:46 and they closed at midnight. We had just returned from the ER and had a sick child. He was helping someone else but sent the helper to tell us they closed at 12. I replied that it wasn’t 12. She just kept repeating herself and the Pharmasist just ignored me. The store clerk at the front had told me to go on back since they were still open. The Pharmasist should have helped me. It is his job. If he wanted to leave by midnight maybe Walgreens need to close the pharmacy at 11:30 so Joe can get home by midnight. Will never go there again and neither should you. They sent us to another Walgreens and assured us they would be open but they were closed. I cannot tell you how upset it made me that one, they didn’t take care of me and two sent me on a wild goose chase. Save yourself the trouble and go to cvs

I am a long time Walgreens customer. This evening, Pharmacy Technician J*** provided the rudest service Ive ever experienced. The only reason I come to this location at times, are their late hours. Stay away if you can.

Woman commented on my aging when i bought cigarettes. TWICE!! I avoided the place for two years and it happened again. Great place to shop if you want your fragile self esteem shattered.Brought it up to friends who had similar stories.

Pharmacy needs more staff at times. Wait times are excessive; 2 stars. I gave 4 because Camera counter staff are often helpful and friendly.

The pharmacy has to be the worst Ive ever had. Huntley and the square barn Walgreens Ive never had this bad of an issue. You guys should fix this

Showed up at exactly closing time. Doors were locked already. Stood outside for 2-3 minutes before I saw someone. They waved me away very rudely. While my daughter battled an extremely dangerous fever Walgreens associates vacuumed and waved me away. No matter my gesture or plea I would be driving to the next open pharmacy. This is what I expect from a large corporation but not from my local pharmacy. Unfortunately, the two are the same. While I have been a constant a customer for years this will be the last time I step foot in this Walgreens. All businesses are built upon relationships and this one just lost one.

The staff is usually friendly or at least Ive never had an issue. I come here to get my prescription filled. And Mary in the pharmacy is great! This time around I didnt have insurance and she immediately informed me about coupons to lower the price of the prescription. I didnt have the app on my phone so she ended up using hers without me even asking. With the coupons, I paid a lot less for my prescription. Such a stress reliever. Thanks Mary!!

Used to be the best Walgreens in the area. Now its in decline for customer service. Some good employees but their numbers are dwindling. I drive past two other Walgreens stores to get here. Not sure Im going to do that much longer.

Do not use this pharmacy. Wait times are absolutely insane for both inside and outside. There is one girl who actually pays attention and does her job, while the others are horrible. I have a problem every time picking up a medication. Have to explain every single time the simple math involved for my prescription and when I need to pick it up. The last time I picked up medication and had a problem the main pharmacist got on the intercom and told me that the amount I’m prescribed (by my doctor & I pay out of pocket for) is more than most people take, not therapeutic, isn’t recommend, and that she would be calling my doctor the next day. I’m sorry, are you my doctor? No. Also, he is aware of the amount I’m taking since that’s what the script and little sticker on the bottle say.Oh, and if you have a job that has crazy business hours, good luck getting your meds since it closes at 9PM.Edit June 2nd, 2019.Sent in a refill for my prescription on Thursday that I would need for Friday. I still had a couple and had been busy working, so I went to pick it up today (Sunday) only for them to tell me that their phones had been down since mid-day Friday and werent able to get in contact with doctors for refills and that maybe if I called I could have it sent to another location. So, you just have let myself and who knows how many other customers go without medication? Also, ITS SUNDAY. NO DOCTORS OFFICE OR ANSWERING SERVICE IS GOING TO APPROVE A REFILL.

Never had a bad experience at this Walgreens. Not sure what other posters are on about. I dont use the pharmacy though. but if they are slow the pharmacy walgreens should try to fix that.

Clean and well stocked Walgreen with pharmacy and drive through. Photo center and great make up etc area.

Do not get your prescriptions here..this place is an absolute joke. No one answers the phone, no one calls you back, no one answers your doctor when they call.

Slowest pharmacy I’ve ever been to. If you call, be prepared to be on hold for AT LEAST 15 minutes before anyone even answers the phone. I’ve waited as long as 40 minutes to speak to someone. It’s simply unacceptable. Longest wait time for prescriptions, because the drive thru lines and the line inside are always INSANE. Every time, without fail. It’s crazy how management hasn’t intervened yet with how poorly they are operating. No one in pharmacy is particularly great at customer service. Overall it’s just a bad experience and a giant headache.

Terribly long lines every time you go there especially waiting for the medicine! When management will realize they need to speed up the process and hire more ppl.

Excellent service. Pharmacy staff are courteous.Would highly recommend thisestablishment.

One of the WORSE PHARMACIES. DO NOT GO HERE FOR YOUR MEDS!! They take forever to fill your meds. Every pharmacist has an attitude when you call because they didnt give you the right medications. If you have 3 medications to pick up they give you 2 only because theyre techs do not know how to look up any medications correctly. I overheard a elderly lady received the wrong medication. They gave her someone elses medication. The wait is hours long inside and out. The express pick up is never express you end up waiting in line just like everyone else.

I want to thank the pharmacy staff for going above and beyond. I was prescribed a medication that my insurance was not covering. The pharmacy staff informed me it was due to the formulary list and I would have to call insurance. I already knew there was no substitute for this medication, which meant I would have to pay $300 for one month supply. Minutes after our phone call was done, a staff member called me back and informed me they had found a coupon and it would be free!!! FREE!!!! I didnt ask them to do that. They went above and beyond to help me out. Thanks so much! I am so very grateful!

The worst pharmacy servis ever!!!!!!!

Watch the expiration dates!! They sell drugs that are about to expire!!! Rude pharmacist would not allow a return of an unopened boxed childrens Sudafed!! Said I can exchange it but he didnt do it cuz they didnt have any left!! Not using that place anymore!!

The staff is always incredibly friendly and helpful! Great energy in this place.Love that they got optical.

Picked up the medication for my sick daughter four days ago. It was supposed to be a 10 day supply. I noticed after 4 days that the supply provided by the pharmacy is down to 3 doses at most, nowhere near the 10 day supply. Called the pharmacy and after about 15 mins on hold (and after stating that we did not spill any, which we did not) I was told that the pharmacy needs to call the doctor to reissue a new prescription....???!!! We werent give enough to begin with!!!! This pharmacy, aside minor hiccups, was ok so far. Someone at the Walgreens screwed up with the dossagage. By all means I am not blaming the contact person on the phone, but due to credibility issues when dispensing medication I am taking my med needs somewhere else, especially when it is about mykids.This is not editing the original review - you cannot post new one!! Anyway, we havent used Walgreens in a few months but our son got sick and current pharmacy couldnt provide the med until next day. Walgreens here we come. My sons med was supposed to last for 10 days....day 6 nothing left - antibiotic. Wonder what happened with the remaining 4 day dosage. And this is not the first time we were shortened. And I use the dosage syringe they supply so I know how much to give!!!! Stay Away!!!!!

This has to be the slowest pharmacy drive thru ever. I was the thrid car in line and had to wait 1 hour for my prescription. Had my wife go in while I waited in the drive thru line. Needless to say the drive thru line was faster. Save your time and go somewhere else if you can.

This place is awful, it takes forever to just go through the drive-thru and thats with no one there. They NEVER answer their phone and they never have the medication ready, even if its just a simple refill. They are unorganized and some people are so rude, its infuriating. And now that it wont be 24 hours soon, we will be leaving. No love lost. Worst pharmacy Ive ever been to by far. As Im writing this, still waiting for my script. Been here 20 minutes with 1 person in front of me. Wow

Gave me heart medications instead of Nabumetone, which is literally glorified Advil.

Best pharmacist ever!! Very helpful and sweet!

The staff at this store is horrible. Rude, unprofessional, and inmature. Purple hair girl has to be the worst customer service rep I have EVER had to deal with. I ended up walking out after having in interact with her. Bad deal all around in this store

I dont know why I havent written this sooner because its much deserved! The manager Jackie is absolutely amazing. Im probably one of the more complicated customers that come in. I get 7 can of special formula every month and they have to order it ahead of time on their truck order for me. Then I pay with WIC which always gives us problems but Jackie is always so patient and helpful and never seems annoyed with me or my complicated purchase. Ive gone to other stores and get sighs when I pay with WIC but never here.

Nobody answers the phones for pharmacy. When you go to the pharmacy the lines reach the front door while they only staff 1 pharmacy cashier. Horrible service. Not 24 hours anymore. They also have issues every time I go to pickup my prescriptions.

Review based solely on pharmacy. Wait time is ridiculously long. Doesn’t matter if you’re in the drive thru or inside, you have at least 5-10 people ahead of you. At. All. Times. One time I stood an hour in line just to get my prescription. They seem unorganized. Also cranky, probably because of lack of organization, so they are probably overworked. You will walk out of that pharmacy aggravated. Every time.

This is the WORST place to get pictures printed!! Every time I get pics I think that it will be fine, nope always horrible. Just got my Christmas cards came home and opened and they just look bad, like not good quality at all! Plus cut out names off. how come EVERY time I get a picture order some part of the picture is cut off!! Contacted walgreens chat and of course they cant do anything, worthless. And I know going into the store wont do much good either.Last picture order they messed up 3 Times!!! Come out, get our act together.. The one manager took care of part of the order but when I had to come back 2 more times because the pictures were cut off ( over half the picture!) he didnt do a thing and had to pay 10 bucks for a order they screwed up so many times. I am over coming here for pictures and going to walmart or shutter fly. Cant deal with them anymore.Also, the pharmacy dont get me started on them. How come you cant fix the stupid intercom at the window? Or are your workers that lazy to actually pic up a dumb phone to talk to people. You know how annoying it is to yell through a stupid slot and see them bend down to yell through it? So not professional and yet the next guy will use the phone. So lazy workers. Probably why they went from 24 hour pharmacy to how specific hours. You are always waiting there FOREVER, like 30mins or more. They are so slow!!Walgreens get your act together or get better management in there. My meds ill still get there but no longer am I doing pictures there. Lost a customer on that!

Slowest pharmacy!!! Always huge waits and takes them on average 3-4 hours to fill prescriptions!

Pharmacy wait times are always very long. Be prepared to wait in line, inside or out.

Walgreens in Algonquin did not inform me that they were out of stock on my prescription that I needed to have prior to my surgery. I had to call them to find this out. Very poor customer service. Oh, and then they asked me if I wanted to have my Rx filled at the Lake In the Hills Walgreens. Of course, I said yes. I did have my Rx filled at LITH, waited in the drive thru lane for 30 minutes to find out that I had to come into the store to pick it up, because it was too large to send thru their drive thru window. Im going to change to Osco.

Incredibly rude and terrible service from the staff. I am not the one to write negative reviews, but this pharmacy and the staff were on a whole new level. Listen to the other reviewers, and go to a different pharmacy. They tried to triple my costs and actually hung up on me when I asked them the reason for my increase. In the past, they have even misplaced and cancelled my orders.

Tried to get a hold of the pharmacy for an hour, even called the front of the store. Person and computer both put me on hold with music until you hear ringing then it hangs up. I am done with Walgreens. Never filling another script there again.

Always have the odd things Im looking for.

Slow but good prices on medicine

Walgreens used to be the go to place for your prescription needs. They are understaffed and not able to keep up with the needs of customers. I had to go back 3 times today for the same Rx. When I tried to call, I was on hold so long I drove there and saw someone before they picked up. Only redeeming quality is the Walgreens app, which is not really related to this location.

This Walgreens gets worse everyday! Only 1 person on at night yet open 24 / 7 really need 2 at least for volume this pharmacy has. Drive wait time insane! Never answer phone on hold forever 3 blocks from my house and half the time end up going to Crystal Lake store at least I get service!

Terrible long but there is a new state law. Illinois mandates counseling by pharmacist required on new prescriptions

I receive a text saying my prescriptions was ready and my wife went too pick it up and it was not ready she sat there for 30 minutes until I call them and then they told her it was out of stock very bad service I will take my business elsewhere.

Was on hold waiting to speak with a pharmacist over 40 minutes absolutely ridiculous.

The absolute worst service and pharmacy wait times Ive ever seen. Even if there is no one in line wait to pick up a perscription that is ready takes 10 minutes. Time to suck it up and pay the out of network prices and go back to CVS

Rudest pharmacy staff in the world paige is a complete jerk Who harassed me on the phone I truly hope someone like that is no longer employed by tomorrow

Avoid the frustration, find a different pharmacy. All calls to the local pharmacy are routed to a regional pharmacy call center without telling you. The regional pharmacy center is supposed to process the prescription and send it to the local store to be filled. However, the communication link between the local pharmacy and the regional pharmacy call center is terrible (and the staff at the local store level admit it). On several occasions prescriptions called in from my doctors to the regional pharmacy call center have been lost or sent to the wrong store.

Worst pharmacy ever! They are so slow. Whether it be inside or the drive thru, plan to wait a ridiculously long period of time. Save yourself the frustration and find another pharmacy!

Average Walgreens store with good service.

Terrible for pharmacy services. Always some problem or issue, to many to count. Stay far away

The girls that work at the pharmacy and have a bad attitude. Also they can very rude.

Dr. very good and cheap

The manager threatened to call the police on us as soon as we pulled up. Worst experience Ive ever had at any Walgreens Ive ever been at. Staff is terrible, and manager is the worst.

Described as 24-hour pharmacy, but Pharmacy doesnt open till 9 a.m. Terribly inconvenient.

Rude if you go here u will be making a terrible mistske incompetent and slow. Ive never has to review a pharmacy but, thought this was necessary. Rude, Rude, unprofessional

The hold time for a pharmacist is excruciating and the message kept looping.

Where do I start, the wait time on hold is like no one else. The wait time and the lack of caring from the pharmacist and the technicians is absurd. I cant wait until they build another pharmacy.

Understaffed pharmacy.

Pharmacy isnt 24 hours anymore as listed.

Longest wait ever

Very poor customer service!

They never have prescriptions ready. Slowest service.