Awesome service, in person and online.Most places have awful service online, getting food and drinks wrong. But not here, Ive only had good experiences

I’m shamelessly a Starbucks- aholic, I usually have Starbucks daily. I can honestly say this is the worst Starbucks location because of the staff. The person who took our order was so aloof, then when we got to the window it took four minutes to be greeted… four. Minutes. Which I would understand if there was a line, but there was a single car in front of us and behind us. Then it took another three minutes to get our drinks and they were wrong 🤦🏼‍♀️ They weren’t Princess drinks, either. Just refreshers asked to be made without lemonade. The struggle at this location is real.

The slowest service I’ve ever seen and it’s a 50/50 toss up on if you’ll even get the right drink by the end of your wait. 22 minutes and counting.

The staff was super friendly and even though there was a long drive thru line they made my 2 drinks really fast!

People at the drive thru are always friendly and polite here. I appreciate their professionalism. If your drink is not to your expectations, they always try to make it right.

My favorite Starbucks. Make the best drinks.

Poor customer service the cashier didnt even let me talk and finish my order instead kept asking me what size do I need and the way how she was talking was very rude. Every time Im here I get disappointed either with the coffee or with the customer service.her name is jalaya. She needs to work on her skills

The incompetence of the staff at this store is staggering. Every time I come to this location there is a problem with my order, someone has an attitude and/or is rude. I just called in a little while ago because the store failed to provide my full order. Then proceeded to make it difficult to get a refund for it. So not only do I not have the breakfast I ordered. I dont have a refund as well. The staff there are very good at not providing a solution because for them its easy to not worry about it at the cost of the customer. This is not ok! The fact that this is my neighborhood starbucks that I go to very often makes the experiences nothing to look forward too.

Shout out to Wadea, the best barista. Its a shame the manager never called me back when I asked to be called back so I could talk about the fantastic customer service I recieved. People who give great customer service should be honored because they are rare. Sadly they dont get recognized.

Friendly Staff. They are also warm and welcoming as well!

Amina is helpful.

Not the first time i have been disappointed due to them being out of what i want. from now on, ill go to the one down the street inside safeway just to be safe.

Food and drinks are always yummy, but the drive thru is insanely slow. Especially since the idea of a drive thru is that it us supposed to be faster. I recommend preordering on the app and pick it up inside.

Waited five minutes at the order point before being addressed. 2 out of our 3 drinks were made incorrectly and one drink for the next order was handed to us. Wasn’t particularly busy. They needed some help.

Starbucks is always good.Drive thru goes quick

The people at this Starbucks are always friendly and always get the order correct.

Everytime I come to this starbucks the drive through takes forever. Definitely go inside you will waste so much time sitting there. I pulled up and said I had a mobile order and the man said I didn’t give them enough time to make my order when I ordered it 8 min prior to going through the drive through. Just annoyed. I have waited in the line for at least 15-20 min when it should be quick.

Just went through the drive-thru. Kelly helped me and was very professional, courteous and quick. The line took less than expected although Starbucks is never a quick proposition. Id definitely go back!

Super slow drive-through line

This Starbucks store has been moved and renovated. It looks good. Its got ample sitting, particularly for large parties. The servers are fun, friendly, and professional. However, during a busy time, service is really slow. Also wish they played more jazz or lounge music just to set the ambience for quiet comfortable cozy conversation or study. OR they could move the speakers out of the smaller study space so that its more conducive for quiet conversation and study. That said, the cafe mochas are really good!

Best team! Best baristas! Best manager! Best drinks! Best sandwiches!

The guy who runs the drive through is a perfect fit the job. Hes hilarious, caring, and always gets the order right.

Order two hot chocolates one peppermint pne mocha they gave me coffee

The slowest starbucks i’ve ever been too... i don’t know how it’s possible for them to take 15 minutes on one order. i’ve come here every morning for the past 5 days and it’s the same thing every time.

Great location for a quick treat!

Drive thru is slow but not sure they can make it faster than it is... staff are friendly and sharp.

Love this Starbucks location. Thank you for your outstanding service!

This has to be one of the slowest starbucks!

AMINA is failed follow my instruction. This is my 4th times I have problem with her.

Asked for a decaf with soy. The guy tried to charge me .70 for the soy and then he didn’t know how to brew a decaf and served it cold after 15 minutes of waiting. I asked the manager twice about the coffee and she just said, he is working on it. Poor service.

They are the best

Space is bigger and nicer than previous location by Giant. Its still a very busy place though... So be prepared for that.

Service is fine but my goodness is it SLOOOW. I’ve waited half an hour almost every time I’ve stopped by no matter the time. I’ve come at 7, 9, 11, noon and even as late as 3pm and it doesn’t make a difference.

I love this Starbucks and how efficient Mo is with her team and always remembers who I am when i place my order. Being a former barista for almost 12 years with Starbucks it’s great to see a hard working team. Keep up the great work.

Quick service and friendly staff

Staff was nice! Will definitely be returning :)

Always busy, but the customer service is great.

Location sucks, people almost get in car accidents by coming to this area. ( if youre coming from giant or the backroads) Other than that everything is pretty good. I got a free drink once cause it took to long but i didnt mind the wait.

Staff is always energetic and nice, always feel uplifted after visiting and not because of the coffee (dont drink it).

I have been here a number of times via drive through they keep the line moving and when it comes to customer interaction they are always polite and looking to help. I look forward to drinking inside at some point.

The staff at this Starbucks are amazing! Love the new space.

I had my coffee almost everyday for the past 1 year from this place and it was awesome, but recently the quality of their Pike has become bad. It tastes more like water with a pinch of coffee. I think they do not put enough coffee when they brew.

Fast service

Took, seemed like forever just to have order taken. It was not made in my personal cup, I asked for it & I didnt care what it was made in, I wanted my .50 cup back. Then had to wait on food. So it took over 10 min. People who came in after me got served faster. Need more people on staff with the drive thru. I go inside to order.

I come to this drive thru more than I like to admit... they are always so friendly

It is a big store in a nice location. The interior design is not good. The bright and airy sections does not have outlets to plug in any phone or laptops. Also, there is a lot of wasted space.

Early morning and they all are supercharged. Great way to start the day.

Awful service. Employees more concerned with their phones and eachother.

Good

Excellent place, first time I have been to this one. Super friendly! Love it!

Sammy and Kelly always make every visit a great experience. With the move of location, their business has skyrocketed and the staff are doing an amazing job! Edit: Got to shout out my bestie, Mo. Always nice to see Mo.

Love this branch. Fast service and well made hot and cold drinks and best Starbucks staff I ever met.

This is a nice Starbucks with a nice atmosphere and good customer service. Wish there were more outlets for plugging in a computer and doing work though.

I ordered two drinks: a coffee and pumpkin-spice latte. The service was excellent, the drinks were fresh, and the store was modern and clean. Great experience.

New store. Parking is adequate now while other connected store had not yet opened. Drive-thru is awkward, with posts to avoid which makes drivers have to be farther away from window. Staff was pleasant and helpful.

Really good customer service not sure why am doing this but🤣

This one employee gave me the worst attitude when I asked her about a mobile order. I understood that it was a busy morning, but the way I was shood off? Havent been back to this location since.

Surprisingly spacious for a new Starbucks, my barista Tessa was outstanding. Super nice very accommodating and even hand-delivered my Komodo dragon pour over.

If I could leave no stars I would! Someone stole my credit card info and tried using it TWICE!! I tried bringing it to the attention of the manager working at the time and all she gave me was attitude and started blaming me for it. She told me I need to check the card again and take better care of my card. She said they’re too busy and there’s no way someone would take a picture of my card information. Yeah, sure... I would not have been as angry if she had handled it in a more professional way. As someone in the customer service Industry myself, that is no way I would EVER dare to speak to a customer.

I went to this particular Starbucks yesterday 2-22-19. It was a wonderful experience. The barista‘s were nothing but professional and appeared happy to be at work, (we have all been somewhere where the people behind the counter seemed miserable). My coffee was great as well. That’s going to be my new coffee spot!

Recently moved to the area, and I tend to frequent Starbucks locations that I’m familiar with because a lot of places just can’t seem to get a simple iced coffee with breve and classic syrup right... but this location did! So happy to have found a place near my house!

I just came from there and had been waiting about more than 30min for 2 Iced vanilla latte. There were 6 staff and 4 customers. I understand they are a new store so they can be struggles however, all there customer was each complain to them. When I complain about how long does it take more but I just saw 5 big flies on the bread in a glass case and I asked them that they saw it and they said they will take care of them and they dont do anything. Since Im a regular customer which is a gold star since 2009 it really shames on them.I wish the main company has to catch this problem can fix a.s.a.p.

Ive NEVER had any problem with any Starbucks experience but this place was horrible. I am not like alot of people who have a really complicated order. I get a light ice white chocolate mocha frapp with no whip. Very simple. The girl ringing me up for whatever reason was not understanding what I wanted. I literally had to repeat myself 6 times and it was still rung it up incorrectly. She rung it up with no coffee. I definitely wont be going back

Fast and easy....

Its a Starbucks. Remember all the other Starbucks youve been to before? Well, this is like that. Personally I prefer Grind and Crepe just down the road in Occoquan, but Starbucks is fine too.

This Starbucks rocks, always courteous, upbeat, and accomodating! Orders are on target! Pumpkin Cream Cold Brew is our current fav. Hope to see peppermint mocha cold brew soon!

Worst Starbucks order ever!!! The chai latte was pure sugar and water (I don’t know if it contains sugar but it was way too sweet) and cold as usual. It’s not the first time I buy there and these people keep on giving hot beverages almost cold. Mocca, cappuccino, chai latte.., just name it, there it’s always cold. Gross!. Not going back

Courteous employees and wonderful services! Thank you so much!

Good they are friendly.

Nice ambiance

Best Starbucks I’ve been to on the east coast. Friendly baristas, great service, and the regular coffee is actually drinkable to the last drop. It does get crowded here so keep that in mind.

Great service, polite and fast.Nicely done!

I live a mile away from this Starbucks, I go daily! Here lately I’ve gone and has TERRIBLE customer service! My drinks have been over charged- more than one occasion! Then when I receive my drink it’s a little over half the cup, the drive thru lady (same one every time) says it’s for the whip cream I don’t get. Half my drink is water- and in charged almost $7! And my cup isn’t even filled like it should be. The barista is horrible and very rude, I truly hope she doesn’t treat ever customer like this!!!

The team here is the best Ive experienced in Woodbridge.. theyre very friendly and much better than the one near off the parkway near 95. Clean, fast, friendly and extremely good at making my super modified drink.

Ive been to other Starbucks; all the drinks and decor seem the same. This Starbucks is unique though. Every time I go in I am greeted by a friendly face, and pleasant conversation. Always a positive experience.

Always a long, long line at the drive thru. Less talk is needed.

This is my home Starbucks as compared to the one at my work in DC. I much prefer the smiles and warmth I get from my work Starbucks. No one behind the counter ever smiles here. I try very hard to make sure I am kind to people who I encounter in daily life, but I tend to just get my coffee and leave here. I dont get my usual iced coffee here either, its always too bitter. But all in all it serves it purpose.

The Starbucks is in the bedroom community so it is crowded when people are commuting and on the weekends. It is usually nearly empty in the evenings and lightly patronized during the workday. The people who work here are friendly and accommodating. The outdoor seating is nice.

This is the best Starbucks I have ever been to in Northern VA. The staff is always so welcoming and friendly. They also know how to make your drinks. I definitely recommend visiting this location

Do not recommend i bought two breakfast sandwiches and waited for a while and my food was cold will not come back here.

Shout out to my Barista Amy at the Lake Ridge Starbucks!! She was amazing, and the Cold Brew Pumpkin Cream she reccomended-soo good!! Great service, yummy scone, delicious coffee!🥳

Just moved here from Stafford. The Starbucks there didn’t have a drive thru, so I was excited. Alas, it was too soon. Every drive-thru run (and there have been several a week) has taken an inordinate amount of time. In fact, last Tuesday, I spent over 20 mins in the drive-thru line because the barista felt the need to talk to ALL of the customers about the Nats winning game 1 of the World Series. 🙄 While it’s cute and a catchy way to relate to customers, don’t do that in the drive-thru. People expect fast service and small talk at the drive-thru. If you wanna chit chat, talk to the customers in store. Not saying the baristas shouldn’t be friendly or personable, but I don’t need a 1-minute intro about how this is the “most epic” Starbucks prior to you taking my order at the drive-thru. Short. Sweet. To the point. It’s not rocket science.Mobile ordering is much more efficient at this store.

Customer service sucks!

Old review from a year ago: Original 2016 staff are just about gone. Orders in the morning are usually spot on, but afternoon/weekend/evening orders for strawberry tea go unanswered.Had three different orders and all three times no tea was available.Morning fraps are on point though.New review today:The original staff are just about gone and the new folks dont know regulars. Literally went in for a trenta ice water and the barista took the order but didnt record anything per norm and instead of going after the ice water went to do something else that was lower priority (restock or something) on the hottest day on record.I was a regular and continued to order stuff weekly, but I think theyve lost this regular... Over water.

Its very crowd and busy place. Sometime it become hard to get attention for better service.

This Starbucks has the usual good food and drinks and is at a convenient location with good parking. It is a little small and gets crowded during the lunch and afternoon

Very good service. Nice staff. Good location.

Love the really cool vibration of this coffee house. Great way to spend time with friends on a rainy day.

My local store takes really good care of us. Cant wait for the new larger facility to be built.

Friendly baristas, good service. This is a small shop and it can get crowded, cramped and loud. Especially in the morning and when the local public schools are out for the day. However, the place is fine for getting coffee to go!

You never know when this place is opened or closed. They often close early or shut down when they are supposed to be open. Disappointing.

Awesome! Glad to have it in our neighborhood. 🙂

Good service and perfect for getting work done. Amy is a gem!

Worst Starbu ks I ever visited! They didnt even have any Splenda!

Poor management, out of regular coffee @1100 am, wait over 10 mins before I have to ask again. They have over 6 people on shift.

Slowest Starbucks in NOVA check your order before you leave the drive thru. Its not expresso its espresso Chandra!

Wonderful but the bathroom needed a little TLC

Extremely slow... And still got our order wrong .

Yummy

This is a great place for a Bible study or to just meet with other followers of Christ. Great, friendly, and helpful staff! BAM!