Requested someone to come out for an estimate on a shade and waited two days and no one called back. I called then and they sent 2 men out to review what I wanted . They said the would get back to me the next day with a quote. NEVER HEARD FROM THEM AGAIN. Poor customer service and would never use them.

Great Company, I had several awnings recovered and had a new awning made at the same time. The quality and craftsmanship was amazing. The office staff, salesman and installers were professional, courteous and very knowledgeable. I would recommend this company to anyone. I asked the company about the reviews they received and they explained them to me and they are reviews they should not have. Disgruntled customers is what they sounded like to me. If I could give more than 5 stars I would.

Being your word is everything in the world of business, unfortunately Accent Awnings & Shades owner, Mike, doesnt understand the importance of that. I hired Mike to install awnings, and now wish I had never done business with the man - so Im writing this review in hopes of sparing others the frustration I experienced. This company does not appreciate the value of a customer from the lack of service provided by the person answering their phones (thats when they DO answer), to calls never being returned, to the owner making appointments to come out to take measurements and never showing up. The final straw was when Mike offered to come back to add a scallop finish on the awnings, which we had multiple conversations about on multiple occasions, and I took Mike at his word that he would complete this. After waiting the span of a years time, Ive come to the realization that this promise will never come to fruition.Everyone knows the golden rule in business is to under-promise and over-deliver, but Mike obviously needs to go back to business school as he made promises he never delivered. He could have made this right and never did - instead he just moves onto another customer/victim, who I really hope is not you!

Called this company to get a quote for awnings with my job. For starters, a woman answered the phone quite rudely. Then when I asked her a question, she responded with sarcasm - I tried getting an accurate answer from my boss for her but before I could even get anything out she hung up(Which I absolutely DESPISE). Afterwards my boss called back and spoke with a man. He responded rudely to her as well, and told her that they will never work and assist the base.Like the last comment said, word of mouth will soon get them to their rightful end. For all we know they may do a decent job, but I will never know due to their awful customer service. I do not recommend for anyone.

I drove 20 + miles, one way to visit this company. I took pictures of my windows with all the measurements. They were to get in touch with me the next day. I have called, e-mailed and left messages and TEN days later I still have no response. Even if my business was too small for them, they could have the common courtesy to return a call. When you are number ONE there is only one way to go. Word of mouth will get them in the end. One question, why would you waste money advertising???