This organization markets itself as Brinks employees, but make no mistake, they are not. The charge far more than the Brinks security plan and provide inferior service. They are condescending and dismissive of any concerns about their products or behavior, and dont seem to realize that the only real advantage they have on their competitors is their service. They overcharge and under-deliver, and randomly send people to your house for service calls that you didnt schedule in the middle of the workday (sounds like something a reputable security company would do, right?)-because your time has no value to them. Its a shame that a fine organization like Brinks has to associate itself with a subpar outfit like CRS Home Security Solutions.

Highly recommend Brinks, throughout the entire process the team was awesome! Our technician, Lane was amazing. He was extremely knowledgeable about the system and knew the answers to all the questions we had! Our quality assurance person, Rich helped make sure that the system was customized to our liking and made sure we knew the ins and outs of the services they offer!

I love my new Brinks system. The sales process, installation and training was amazing. The peace of mind and ability of the phone app is a wonderful plus. A definite recommend.

Brinks customer service is top notch l. Really appreciate the follow up they’re doing just to make sure everything is working right and that we’re knowledgeable with the equipment.

Just had a great experience with Brinks! We’ve had a lot of solicitation for our business and one company was relentless. Jake was great. He gave me physical information to review, spent time going through the options and left me to consider. We called a few weeks later to move forward.The install tech, John, was also wonderful. There were a few complications but he worked through them and completed the install. He patiently walked us through the system, answering all of our questions.Today Rich came by to make sure all of our questions were answered and gave us a few tips. In a time where true customer service is lacking, Brinks delivers in spades. We’re happy with our decision and highly recommend this company if you’re looking for a security system.Traci and Craig Mills

Rich Anderson arrived for our Quality Walk Through on time. Very kindly explained our system to our family once again to make sure we were comfortable. Of course we had questions and some technical concerns. Rich was patient and always friendly. We could not be more please with CRS services and our family safety in their care.

Explanation has been great. Timely installation, friendly staff.

John was amazing he worked with us and he was great with my kids. Would recommend Brinks to anyone and everyone.

Company included a follow up visit by a rep a couple weeks later- so great as we were able to trouble shoot things after some hands on experience!

Our security system has been great and our tech Rich, who came by today was very pleasant and informational. He helped us with any questions we had.

It sounded great, Free Home Automation. Worse service ever tried to cancel 2 day in their 3 day to cancel, and was told I would have tech come by to uninstall it. They came on day 5 and tried charging me 800 dollars.Scam, should have listened to my neighbor, he said they were on news a few years back for scamming people. Go with Cox they give the same poor service. Only reason I am doing 2 stars, was because their tech came and was physically emotional when uninstalling it. I gave him a nice tip and told him that he should seek other options for work. I told him to send his credentials to me and I would help him get a job at Amazon. Dont listen to their unethical practices. My husband now works for Las Vegas Metro Police Dept. Police respond by choice in the Clark County and very rarely respond to alarms.

Great service! Explained all the features of our security system clearly and very friendly!

Brinks had made a sale in the neighborhood and came to us with a special offer. I had been thinking about some alarm system for a while, and it seemed like the right deal for us. We are happy with the service so far.

They were very proficient. Equipment is great quality. I love my front and back cameras. I work shift work so I feel safe when Im away and I love that I can arm and disarm with my phone!

The Brinks Security system is an outstanding security system. And the technical support staff is very friendly, knowledgeable, and very professional. I recommend it to anyone.

I have no idea what they monitor, I got their free install and pay monthly but dont know if system is connected since everytime alarm sounds no one calls to check. Thinking about doing my own system to save the $75 a month.

The backyard video is delayed. And the doorbell video is delayed as well. I need to get into the habit of turning ON & OFF consistently. All in all I do feel more secured being a single Female. Possibly the threat of the BRINKS security system with the lighted/video doorbell and sign in the front yard is a deterrent. I like the backyard video-seems more sensible than a front yard video. Who knows??

We’ve sign up for the service for 5 years thinking we’ll be saving money instead of 3 years. Not knowing there’s only a certain amount of video recording that is being caught by the camera per month! We even replaced our internet service to a faster one and the connection to the system always disconnects a few times a day? What’s Brinks going to do about this? I would love to do another survey sometime in the near future to see if Brinks will do something about this! If it was up to me i would’ve never agree on acquiring this security system. Just gotta please the wife! Stay tuned for more survey??

I feel very secure with this new system. Thank you for all that you do.

The worst company in Vegas!! Sell you LIES!! We had JEFF WELCH show up on our door step selling us LIES AND PROMISES THAT HE COULDNT BACK UP! I declined the services until he promised me a 30 day Trial and now he/the company refuse to allow me to cancel the service after I found out they charge for actually having to do anything; from responding to alarms too repairing their faulty VIVENT (not Brinks) Equipment. DO NOT WORK WITH THIS COMPANY!!

Rich came by to make sure everything was installed correctly by our technician. He arrived on time and provided great customer service. He made sure to answer any questions I had. Thank you so much!

Great home security company that offers a wide variety of alarm monitoring, smart home & video surveillance options at low costs.

Great customer service. Installing tech was helpful and knowledgeable of product. The follow up rep was professional and on time. Strong recommended couldnt ask for more.

We have had a great experience with Brinks, they are responsive to all of our needs in a timely manner and the quality of the video and products is superior. The customer service is exceptional.

Would not recommend this place or brinks. I had a issue over a year ago and no one had ever contacted me about it. All they do is lie to you to get your money and then they are gone

Great service!! Great team !!! Glad to be protected By “Brinks” Thank for keep me and my family safe !! 👍👍

Everyone we encountered was very friendly, knowledgeable and professional. Highly recommend!

Rich was great. Answered questions. Helped with additional setup. Thank you!

The team has been excellent in setting up services and very responsive to providing information.

I feel as though they are deceptive and do not keep their word. They will tell you anything to get you to sign and then not honor the terms (even if it is in writing). Really bad for Brinks. I will never use them again!

Very Helpful and professional. Love the quality it is especially great since I have two little ones running around.

Rich came in great personality and answered all of our questions and concerns. Wonderful customer service.

Great service, Thank so much . We will recommend CRS service to everyone looking to have security system. Rich is an awesome. Friendly, answering our questions with a complete knowledge. Thank you so much again.Asraa Caver

Poor service, poor quality in wireless cameras, had to supply my own wifi boosters, cameras worked 50% of the time, replaced 3 door bell cameras and still faulty, regular door bell worked 10% of the time, nothing but service issues, couldnt stand it anymore and went with Vivint Alarm Service. Superior system and hard lined cameras. 100 % Happier now... Now fighting them over their nonsense contract and getting harassing phone calls non stop even after I asked brinks to stop calling my wife.

Very courteous and knowledgeable. In glad we went with Brinks home security!

I am so happy to have this easy to use system. Easy to use from your phone!!!! Great customer service!

Both John and Rich came through my house today, both happily within the schedule hour window, and they not only fixed issues, informed me of my system, and even took care of an additional sensor I didn’t have and needed! They were educated and made me feel at ease and I’m even happier now than ever that I’ve become a Brinks customer! Keep it up gentlemen cheers!

The serves is wonderful and freandly people super great costumer serbes

Rich was very professional. Answered all my questions. Very respectful. Arrived on time. I would definitely recommend him to anyone who has the brinks services. Thank you so much Rich.

Awesome experience. Rich went above and beyond to make sure everything was working perfect!

Came at about 8:30 pm to give the sales pitch... left their card.... call me.... any time.... sent someone to install... have not been able to get ahold of them since

System was expensive and was told things by salesman that I didnt get. Buyer beware. Make sure its all in writing before signing.

I feel comfortable and safe with brinks when I’m home and away from home.

I got this system installed about a month ago. I really enjoy it and it has helped me keep track of everyone who enters my house. The technician was extremely qualified and friendly. He really took the time out to explain and show everything to me.

What can I say? Our experience with CRS was wonderful! Our technician Nathan was excellent. His customer service was outstanding. He was thorough in his installation, very detailed-oriented and he really cared about us as customers. His orientation was also very thorough and I felt safer after he left. Will definitely refer CRS and we just appreciate Nathan so much. He deserves a raise for being so excellent.

Friendly... Understanding to all my questions. Must important is they have patience for all my questions and took the time to make sure I understand it all...Super happy..

Brinks took care of us in every aspect!!! Also thank you for the quality assurance visit Rich it was a pleasure!

Great customer service!! Helpful and informative.

Do not fall for the Sales gig, its worst than Glengarry Glen Ross

We have had a great experience and will recommend Brinks to all of our friends and family. Everything was installed properly and our new system is user friendly. We absolutely love our new security system.

I heard about CRS Services last night while I was at work and after listening to some of the services and benefits I asked Frank to call me today to discuss what CRS had to offer. I scheduled an appointment with Frank and he came to my house. He was on time, full of information and very helpful. My husband and I agreed to have the installation done and Frank said he could have someone here today when I got off work. He said that Michael would be giving me a call to confirm my appointment. Michael called and confirmed my appointment. Both Michael and Frank were very professional and helpful as well as courteous. I would recommend CRS Services to any one seeking a home security system.

Todays followup system review by Rich from the Brinks mothership was useful and rewarding. Not only did Rich help me fine-tune our Brinks security system (installed by CRS Services in early December of last year), but he helped set up some system enhancements with through CRS. Ahmed, with CRS, was also generous and responsive. All in all, my wife and I benefited from the appointment and are glad we chose Brinks.

Brinks Security Systems has been a wonderful addition to my home. I feel mush safer day and night. The service techs and customer service have also been very accommodating whenever I had questions.

Everybody from brinks has been kind and friendly and did their job to my utmost satisfaction! It was perfect! Thank you brinks!

Sammy, our sales rep, was top notch.He set us up with our system and we love it! My favorite part is the phone control cause I always forget things and I can check on the house at any time from anywhere.Our technician, Chris, took his time to explain everything and show us how to use it and he was fantastic as well!

CRS is the best! Their technicians are great and I love their customer service they have made sure Im always taken care of. I feel so much safer knowing I am protected by CRS! I highly recommend them!

Thank you for the excellent service Brinks home security!!! Professional and friendly.

We are very happy with his customer service. He was very patient and took time to go over our system with us. Addressed our concerns and complaints. Just the time he spent with us has changed our mind on our impression of the company as well as our system. Thank You Rich for a wonderful job.

Loved how brinks salesman and technician setup and service was great. Went above in beyond when it came to satisfying our request of what we wanted and needed.

Everything was great for installation and quality assurance.

Excellent service all the guys helped always

So far, Weve had an excellent experience with this company. The sales person, Adam, was very courteous and knowledge. We loved the technician, James, who installed everything and took his time to show us how to use everything. We’ve been wanting to get a doorbell camera for a long time, and it was included in the system we got.

Good explanation of systems and technical assistance.

Very flexible with updates to our system.

Great alarm company! They provide amazing service, and have the latest in alarm technology. I love my system! I can control my whole house from my cellphone, locks, thermostat, and, of course, alarm. Love it.

Brinks was very patient with me. They came out several times to help me learn the system. I really appreciated that! The company even checks with me to see if I’ve had any problems. Super evaluation! Thank you!

This company is very hands on which I really really appreciate! Ive had other companies that set me up with an alarm and then getting help was hell! but with CRS they made sure everything was working the way it should be! Im very satisfied! Thank you CRS!

CRS has services helped me on numerous occasions with my home security system. Every time I have had an issue with my system they have come out in a timely manner to fix the issue. Their service technicians have all been knowledge and fantastic to work with.

Tech was very polite, knowable and did a great job

I wouldnt choose any other company. Techs were experienced and professional. Sales people were friendly and helpful.I have their home automation system in my house and it is amazing. The extra parts were super cheap and easy to install.

My technician was superb he made sure everything was working correctly. He went above and beyond to help me get it all set up because I’m not the most techie person which is an understatement. Overall I was very happy with his efforts. Thank you sooooooooooo much CRS!

I would give them -5 if possible. mistake #1 was signing up with them for our security services. Day one after the alarm was installed we had issues. The wall unit kept beeping all night. When we called to ask them to come fix it they said it would be a day before they could get here. For Two days the thing beeped. For the inconvenience they gave us 1 free month. Its been three years since we signed the contract, we sent them certified letters, faxes and have even made several calls to cancel our contract and they said they would take care of it. That was in July its now almost the first week of December and I just got a bill in the mail for $110 because we had to file a claim with our credit card company to stop the payment that they never too care of on their end. I am so tired of this I just want it to be done. Any suggestions on what to do next?

Service was professional great technicians and wonderful follow up!

Everyone was really respectful and professional. They got my alarm system set up in an hour and explained everything very clearly before they left. I am very happy me and my family decided to get security, especially with the holidays right around the corner.

These guys were fast, friendly and helpful. They were available earlier then scheduled and came by right away. They were thorough in going through the house and making sure everything was working great. I feel safer knowing they were here.

Overall I’ve had a very good experience with CRS and love my doorbell camera that was installed! I would recommend this company to my friends and family! Thank you CRS!

Both Rich Anderson and Phong did a fabulous job iexplaining everything we needed to know. We were pathetic in our efforts to figure out the system. Now we are well advised. Thank you very much. They were indispensable.

I am very happy with my system and I would recommend CRS to my friends and family. Thank you CRS for taking care of me And making sure everything was working how it should be!

CRS service alarm service is Awesome! their technical dept are very knowledgeable they know what their product really well. And I called in for a service and right away they able to schedule me on the same day. I would recommend CRS to my friends and relatives.

Rich came out to took care our needs great company.

I enjoy the features of my alarm and I feel safer and have enjoyed their customer service!

Friendly employees and prompt service! Answered all our questions. Paying the same price as old alarm company but now we have outdoor cameras!

Great service! Never had any problems have a local office so I can always get ahold of someone fast and awesome equipment!

The service has been amazing. Everyone has been so helpful and sincerely wanting us to have a positive experience with our alarm system.

Rich was awesome. Really helped me understand my system.

Extremely professional! They made me feel at ease like part of the family. Thank you CRS and Brinks!

Awesome job by the whole team. Great customer service.

If I could give zero stars I would. this company is a ripoff and liars. they lie to you as a sells pitch and when you call yo cancel you have to jump through hoops. I called yesterday morning at 9am when they opened and they told me they had to talk to their supervisor and he would be calling me back. never received a follow up call back so I called again at 6pm and then they told me o have to fill out a letter and physically drop it off to cancel. couldnt tell me that over the phone so I could have done that first thing in the morning. dont trust these guys at all. I will be walking into that office to cancel to make sure they get the letter and to make sure they try not to screw me over anymore then they have. dont listen to a word the sales men say at all. very angry and upset for falling for the lies.

Rich was very efficient and explained everything to our satisfaction. We were so happy it was so easy to learn the system. Thanks for everything.

Ecellent service. They worked with me to get the cameras located perfectly, educated us on the features, and was professional throughout the entire process. Highly recommend CRS based on this experience.

Had my system for 5 years now. No complaints. Sergio installed our upgraded keypad. Very professional and efficient.

Crs and brinks has been great! In fact ive never had a company stop by 6 months later to make sure everything was working properly. I highly recommend them!

CRS/Brinks home security has awesome service and very courteous!!! They made sure I was happy and taken care of! Thank you guys!

Everyone we came in contact with was very polite and knowledgeable every question was answered and some came out multiple times to do personal checks to see how we liked the systems.

Great service and response to any issues. Great experience!

I like how easy my system is and I’m so glad that I went with brinks home security. I love that I can control everything with my phone!

Commercial and Residential Security Services Limited CRS Services Limited) is an authorized dealer of Brink’s Home Security. A representative from this company installed a home security in my current place of residence. However, I signed a binding contract documents under false pretenses and misrepresentation of the contract.June 27th was the first day CRS Services Limited came to my door, implemented the first phase to install the in house security system, and I signed the contract that day. The representative I was corresponding with is Nick (Nicholas) Zopfi, Advertising Director. Mr. Zopfi vaguely explained the contract with a small iPad mini that did not allow clarity to the fine details. I specifically asked Mr. Zopfi “What is the cancellation policy is? How long do I have to cancel the contract?”. Mr. Zopfi answered “30 Days, no problem”. Within this conversation Mr. Zopfi verbalized that I may cancel at any time without any penalties. This false reassurance is what allowed me to move forward with this deal. I proceeded to electronically sign the contract. Unbeknownst to me, I was being deceived.June 28th a representative technician returned to my residence to continue installment of the security equipment. There was a needed installment in my garage and bedroom. On this second day of installment, I was not using the security system in its complete capacity. I was awaiting complete and final installment of the security equipment within my place of residence. At the end on the evening, the technician finally showed me step by step instructions to using the in house security systems. He also explained the iPhone applications that connected with my personal phone. I inquired with the technicians’ details of my contract, however he was unable to answer them because Mr. Zopfi is the advertising director responsible to questions regarding the contract.June 29th was the actual first day that I was able to turn on and turn off my security system. During the first day of installation and (Saturday June 29th) I did not have complete access to fully determine if I was satisfied with the home installation provided by Mr. Zopfi.On June 30th, I checked my iPhone applications security system footage. I notice that the outdoor security camera that was installed onto my garage corner was no long working. It completely blacked out and I was not able to reload the imagery.The contract was signed June 27th 2019 and on July 22nd, I attempted to call to cancel my services. I was told that services cannot be canceled since the allotted grace period was three days and not thirty days as I was told by Mr. Zopfi. Because of this, I am unable to cancel my contract. I am completely baffled by the unprofessionalism displayed by this company as it was explained that I was allowed the first three days of my contract to cancel voluntary from the first day effective by the contract date. I would have never agreed to signing a contract with the understanding that I would be locked into a contract within three days.I made multiple attempts to speak to head administrators and I have been given the run around with the same tag line you have exceeded the three-day grace period and is now locked into contract. As much as I have tried to communicate that I signed the documents under false pretenses and misrepresentation of the contract, CRS Services Limited has continued to give me push back and are not taking consideration that I signed the contract without clear understanding and under false pretenses of the contract.

Rich was incredibly helpful with his instructions on my brinks alarm system! I enjoy all the benefits of the phone control and cameras.

I’m happy with brinks because of the customer service, I was given what I was promised and my cameras are state of the art! Thank you.

Donnie did an amazing job and I love that he is a local and have called him multiple times to help me out. Would recommend him to anyone looking to add a security system.