Was on vacation and my old phone fizzled out. I Went to this store, and Lorenzo helped me out… he was great. All of the employees were super friendly. I don’t usually leave a phone store feeling good about the purchase but Lorenzo made the process so easy and I spent way less money than I planned!

ANTHONY IS THE BEST! I LOST MY PHONE. HE WAS THE ONLY ONE! WHO CARED! TOOK THE TIME! MADE THE EFFORT! TO HELP ME! HE HOOKED UP NEW PHONE/SERVICE! BUT KEPT! MY OLD #/INFO! THAT! WAS EXTREMELY HELPFUL! HE IS A GREAT PERSON!

The store manager, Anthony, was very professional and knowledgeable. He went the extra mile helping my brother and I to merge our accounts - even though we could have simply did it online ourselves. We will definitely make this our local Verizon headquarters just because of the atmosphere and support we received today .

Lorenzi was really helpful. He got my uber driver app up and running again.

Lorenzo was awesome! Put me on a better plan,less money!! Cant get better than that!!

Anthony the Manager and Lorenzo were extremely helpful. They transferred me to a new business plan with minimal price increase, but 3 additional devices. Great service, thanks fellas.

I want to give a big thank you to Mr.Anthony. He has extremely remarkable customer service skills.He has a great personality and an inviting attitude. He also have a outstanding character. Anthony displays lots of patience, kindness and good people interaction. Anthony doesnt mind taking out the time to explain products and prices. Anthony really knows how to welcome a customer and make them satisfied with their purchase. I left a 😃 camper. Thanks again Anthony job well done. Keep up the great job !

Lorenzo has a great personality and helpful. I walked in and told them the type of phone I wanted, then I went out to my vehicle and let him get everything processed for me. He was also able to get several discounts on my phone and accessories. I will be using this Verizon store for now on.

Lorenzo was the most kind and showed such patience with me today. My Note5 shutdown and is so did I! Long story short. I walked out of the store with a sweet new and improved Samsung Galaxy A71. Thank you Lorenzo for the short but very informative education on this fancy phone!!

This team is awesome, Lorenzo and Anthony helped me greatly when I needed it. Would give more stars but 5 is the limit. Definitely recommend this store.

While I was on vacation my phone broke and the Manager was super nice. Had great conversation and really helped me out with getting a upgrade. Highly recommend going out of your way in Vegas for this store and not another verizon ;)

Lorenzo was amazing. Easy and quick.

I came in needing a new iPhone and Anthony the manager took great care of me and explained everything well, and also answered my many questions that I had. I usually don’t like going to an actual store to buy a phone but I would definitely come back here again because of him. If you are in need of a new phone or tablet go see Anthony he will take great care if you.

The store manager Anthony was an amazing help with everything I was looking for he went above and beyond to tell me the prices of each phone I wanted along with accessories to go with. He Took the time to explained billing pricing and the works of how everything will work for me. I would highly recommend him to any of my friends and family that are in need of new service!

Lorenzo was very helpful and professional. Im glad he was the one to help me out.

Lorenzo was awesome. I wish all representatives were like him. Thank you

The store manager Anthony is a thief who scammed me out a $160. I was charged this amount for him putting 2 glass protector screens on our new phones with out even asking if we wanted them or not. And when confronted about that charge he says he had to do it that way to void a bunch of bogus fees. I was only supposed to be charged the taxes on the phone and an upgrade fee which comes out to about $160. He charged me doubled that amount. When I went to get my money back they would only refund partial. What you did Anthony is not right. And I should of been refunded the full $160 you stole from me. I didnt ask you to program or put screen protectors on our phones. You took it upon yourself to just do it and charge me with out my consent or without even asking if I wanted that service. You are shady .

Anthony is a great manager he always helps when he can . He tries to do everything he can for his customers. We live in Henderson and will drive to his store just to speak with him.

I can’t thank Brady enough! This was the best experience that I’ve had at ANY Verizon store. He was so incredibly patient with me and took the time to uncover my needs. I came in looking for an upgrade on my phone and I’m so excited about my purchase! YOU ARE AMAZING! Thanks a billion!

These guys are amazing! My daughter was in Vegas for the weekend and had her phone stolen and I was able to order the phone on-line with no problem have her added to my account walk into this store show an ID and walk out with her new phone!! Very helpful!! Awesome service they even called me to give me advice and how I could go about getting the phone!!! 5 stars ain’t enough !! Thanks again

Came in because I lost my phone and needed to get my new one set up. I walked in and there were three other people here and then 2 others walked in behind me. Anthony handled us all so well and can multiply task better than ANYONE I have ever met! Thank god for him because we all walked out extremely satisfied, and feeling like our world was put back together! Thank you so much for your service Anthony! Glad to know there’s a store manager out there who cares about customer service and has all the knowledge he needs to succeed in his profession.

Lorenzo was fabulous, glad we came to this location!

My husband and I went to the Verizon store located on Tropicana and Cameron in Las Vegas and had the most amazing experience with Tim and Chris. After being treated absolutely horrible at TMobile, we just wanted to switch carriers as painlessly as possible! Tim and Chris went well above and beyond any customer service experience we have ever had. Tim was extremely knowledgeable and made it such an easy and smooth transition and spent however long it took to put my husband at ease. These two are the kind of employees a customer hopes to experience when they go into a store! Thank you to both Tim and Chris for everything you did for me husband and I tonight! We will definitely refer our friends and family to you!!!!

Brady and Anthony were amazing! Customer service was phenomenal. Fun conversations while we waited for our phone to process.

Great support from Anthony and his partner at this location He really took care of my issues.

Lorenzo was such a big help at the store. I had lots of questions and he took care of me.

They are always so very helpful and polite and nice to this old lady LOL thanks again for your employees

The manager, Anthony, gave us AMAZING service at GoWireless at the corner of Tropicana & Cameron in Las Vegas, Nevada.He is an exceptional professional. He was so kind. I had lost my phone. He helped my sister & I in a very stressful situation, as we were visiting from the east coast. He continues to be wonderful in his service to us. I called to ask his advice about something else to do with my phone. I am SO GRATEFUL that he was the person to help me. God provided this angel during a difficult time. The loss of my phone was not the only thing my family was dealing with then.Thank you, Anthony for being who you are.

We had a great experience at this store! The customer service was great, Brady answered all our questions and helped us pick out the best new phone for my Dad and even got all his info transferred over (from his four year old phone). Thank you!!

Lorenzo was a great help. We upgraded my phone and transferred all my info. Highly recommended.

Needed a phone quickly while on vacation and Tim helped me get set up. The store was a quick ten minute cab ride off of the strip and I was out of there very quickly with a new phone. Tim did a great job taking me through the options and made it a fantastic experience - highly recommend!

My husband & I went to the West Tropicana location to purchase a new phone. We arrived when the store opened, along with 2 other customers & were warmly greeted by Chris. He was very friendly, very professional, answered all our questions, & was great at multi-tasking since he was working alone & managed to help everyone with a smile. We were very satisfied with the service. Chris is a wonderful, knowledgeable employee with a ton of patience. We had many questions & took up a great deal of his time. We are very pleased with this store & especially with Chris.

Dont get me started.......go to Bestbuy instead and overpay. The experience will be much better!!

The Verizon staff at Tropicana were so wonderful to work with. Their patience and generosity to help with difficult circumstances to obtain a new phone for me did not go unnoticed. I thank them for their hospitality and great service

Lorenzo was the best

Anthony was so very helpful. I had lost my phone the day before, and he made the replacement process very painless! He was very efficient & got us processed very quickly. In addition, he is very personable. I would highly recommend visiting him at his store.

Anthony was absolutely amazing, turned my day around. Kind, knowledgeable and wonderful multitasking skills. I would definitely recommend this location and I will be happy to return. Thank you Anthony for your outstanding customer service.

Great staff, visiting from across the country and locking your phone cant be pretty devastating. Julio was great, instead of trying to get my money and sell me a new phone he went above and beyond to try and reset my Google account. Even tho my phone was wiped out, he was able to retrieve some information. Store is highly recommended.⭐⭐⭐⭐⭐

Brady was extremely helpful and patient. I love this store.

Anthony was an amazing associate. He got me fixed up right away. Everyone in the store was helpful and very courteous. I would definitely go back again to get fixed up.

Today I went into Verizon, and was dumbfounded by the amazing service I got. Anthony, the store manager and Brady one of their wireless consultants were very helpful with an issue I was having with my phone. i have been to other stores in the past and been met with complete incompetence. these guys knew what they were doing and were both very friendly

Friendly and attentive staff made for a quick and easy visit to this store. Anthony was very helpful and answered all the questions I had.

Thank you Lorenzo you the best 👌

Ive never had good service at a Verizon store, so when I lost my phone in Vegas and had to go to a store to get a new one, I was less than thrilled. Julio and Randy not only surpassed my expectations, they managed to make it a pleasant experience. In under an hour, they got my number reactivated and my new phone all set up while also making phone case recommendations. Thank you for your efficiency and for turning a negative situation into a positive one. If I lived in Vegas, I wouldnt go anywhere else.

This young man Anthony and his staff have been nothing short of amazing!!!! From fixing my issue with the phone to transfering all information to the next. I highly recommend this store to anyone travelling they will have you right back on schedule in no time!!

I went in to transfer over phone book and calendar from one phone to another, Anthony made it very easy. it only took a few minutes, he also made suggestions on using the phone, and added a screen protector to the new phone purchase. also made tech suggestions on settings for my wifi at home which helped once I returned home. Anthony has great customer service skills and tech know how. I appreciate all he did for me and would chose to work with him again next time I go in. thank you Anthony !

Upgraded my phone while on vacation. Julio was excellent to work with! He made the process easy and painless and went above and beyond to help us out. I might have to go to Vegas every time I want to upgrade for this kind of service!

Manager Anthony Thomas was amazing from the moment I walked through the door. I was upset about my phone malfunction, and Anthony listened and walked me through to a solution. He was patient as well as knowledgeable. Id certainly utilize his store again.

Julio is the nicest and most helpful employee Ive ever came across. Two of my friends lost their phone last night and we have a flight to catch in 2 hours. He made getting a new phone seem stress free when we were clearly stressed. We all feel so appreciative and so lucky that we chose this Verizon to help us.

Lorenzo was great. He was patient and answered all of my questions.

Travis was a wonderful help. He explained everything so clearly and did not make me feel like I was taking up to much time. In fact, i came back the next day with more questions and he was just as gracious and patient with me. Thank you Verizon!

This store was my favorite Verizon location since last four years, today I had to go the store for screen protector replacement, there was a gentleman name was Mr Lorenzo, he is new to this location and I was explaining to him about replacement and he said you have to register on go advantage account which I had already registered that’s why I have been replacing my screen protectors for almost the last two years, but he was telling me this is the reason,why they have restrictions on this program due to customers coming and getting free replacements(it’s like, indirectly saying I’m lying) Also he was saying I never payed for the screen protectors for my phone and former employees (Mr.Julio) replaced screen protectors for free, how come? So,as per him we purchased two screen protection plans for the same phone? 🤔🤔79$+ just for one phone screen protectors ? (I could buy the same thing from Ross store 3.99$ or 0.99c store) And also he was blaming on former employees all the time and arguing with me, this person doesn’t know what’s the principle of customer service, he didn’t want to listen to me but instead argue. The attitude he gave me was very belligerent. Hi is probably thinking customer’s depend on verizion, that’s a big misunderstanding verizion depends on customers like us and unfortunately,employees like Lorenzo don’t know this simple truth. I will no longer go to this location anymore because his poor customer service. At least he should get some training in customer service or get a different job.Anyway if anyone wants to waste there time this is the place to go 30-40 minutes guaranteed just for a screen protector replacement. Please avoid places like this

Lorenzo and Brady were very helpful and patient with all my questions. Excellent service.

I lost my phone overseas and needed a replacement right away and they had what I was looking for. He set it all up and got things going just fine. He offered a high price case and I declined. He then said he was going to throw in a couple grab tabs. I mentioned I had no use for them but I guess I could give them as gifts. He then put on a screen protector. Good idea since I cant. I was not 100% due to jet lag I didnt realize that he charged me excessive prices for those things. Inspecting the paperwork closer, he even put on insurance that I dont need (my home insurance covers it). After using the phone with the screen protector, it seems to be pretty low end.Added 12/31/18: I sent an email as requested and have had no response.

Lorenzo was phenomenal! Helped us with everything we needed

Brady Witcom has excellent customer service and always does his best to resolve any questions or problems you may have with your service or device... highly recommended going to this location

What a wonderful day I had at Verizon. Anthony assistants manager was Key in making an impossible situation I had with communication devices a very nice situation. His knowledge of Verizon makes him invaluable as far as Im concerned. Im Thankful for Verizon and its Team

Hi just a note to let you know i have been coming to the Verizon GoWireless store for over six months and have been assisted by Travis and Raymond at each visit. These gentleman have gone above and beyond customer service to help me. Each is very knowledgeable about products, services and newly posted Benefits for Verizon customers. They are irreplaceable to me and it is my wish that they are rewarded and acknowledged for their stellar job performance. Again thank you for TRAVIS & RAYMOND!

Great store! Lorenzo very helpful.

Went in to by 2 note 9 phones Anthony told us about a buy one get one promo. In the process of buying the phone we needed to run home because I forgot my credit card. We called another location that was closer to home and they said there were no Samsung promos. We decided to call a corporate store and they had no promos, then we called another authorized retailer with the same result. We went back into the store to buy our phones and asked Anthony about the promo they were offering and his manager Julian I believe is his name is he wasnt wearing a name tag said to me good catch. I asked if he was still willing to honor what they told me and he said I erased the order as soon as you left to get your card not only were they trying to fraudulently sell us a deal but due to a lack of willingness to do their jobs correctly were going to stick us with two full price phones as well as the headache of trying to rectify the deal when it came down to the payments. There is very little difficulty knowing the promos they are posted all over the store Google pixel was the buy one get one free. I have done a ton of business with go in the past and my fiancee is a former employee. I will only work with corporate Verizon stores from here on out if I decide to stay with Verizon. Being lied to from the get go by a lazy, uninformed employee with no integrity has taken go wireless to a new low. Being chastised by the store manager for pointing it out to them is the final straw.

This is the best wireless store Ive been to in Las Vegas or anywhere.. The manager Veronica is new, but helped me solve every issue including saving me money! All the staff at this location are friendly and thorough. I was ready to switch back to at&t, but I will definately drive out of my way to do business here from now on.

Sam was extremely beyond helpful. Shes the type of person that can make the company better!!! She is the best sales person!! Ive visited multiple Verizon stores but she is the best and Ill be coming here for life now. She is the type of person Ill refer anyone to!!and shes beautiful!!

Anthony did such a great job helping me get a new phone after losing mine. He was very professional and a pleasant young man. I am so glad that I chose this Verizon store!

Anthony was a great help in taking care of my cellular needs. Everyone at the store was also helpful and polite to the customers. Definitely a well run establishment. Thanks again to Anthony for his help!

Excellent customer service. Brady behind the counter and his supervisor were very helpful and went above and beyond my expectation. Give that kid a bonus or a raise!

Julio was amazingly helpful and his product knowledge is unsurpassed. Ive always been hesitant about taking upgrades with plans but Julio was able to set me up with a great tablet and LOWER my bill by $50. This whole store and reps are great. My highest recommendation.

Tim and Anthony were great. They worked threw all the issues I was having. Would highly recommend

Great service i received today form Julio the store manager of the Verizon store on Tropicana. Great help and pretty simple process. ill keep coming back.

I was having a bad day at work broje my phone and my Forman was like i been calling you i was like i broke my phone well i really need to get several things done before we leave i was like ok well it was raining and when i got off i went straight to the store and a guy named Anthony helped me i bought a new phone but he also helped me get the information to get my other phone fixed. Now i got one for work and one for persday great!onal. Thakd for the helping and making a bad day a great one !!

I am so thankful and appreciative for the services I received from Ray and Travis. They went above and beyond their call of duty. They represent Verizon in a professional and positive manner. Thank you.Thank you.

Ive been to many Verizon stores and this one is by far the best one in every category. From customer service to professionalism they deserve more than a 5 star rating. Veronica, Julio, Carlos, Matt and Ray, the repair guy, have always gone above and beyond their duty to help me out with everything I have ever needed! I will never go to any other store! I am a Customer for life.

I was very pleased with the service that I received today. I came in looking for a tablet and Julio guided me in the right direction, I was able to walk out with a tablet glass screen protector and 2 cases for less than $200. Thanks for all the help.

Best service Ive ever received at a Verizon store. I was greeted, and serviced within minutes, details were explained, given a few nice accessories all information was transferred over. Paid the taxes and was on my way. Julio was great!

Great service! I was on vacation and in a jam but Carlos went above and beyond to help me. He stayed late on a friday night to guarantee that my service functioned properly and that I wouldnt have any issues with my new phone. Best customer service experience I have had in a very long time!

Anthony T is very courteous and professional in helping us to resolve phone problem, recommends upgrade both of phones. We appreciate his technical assistance to save our vacation issues and have more fun in Vagas. Well done and thanks to have a super tech in LAS store.

Tim provided much detail on many topics...most appreciated...call me if more feedback is needed.

Tim got me an awesome Iphone. Super helpful and so very pleased with my experience at this Verizon store.

Tim was the best! Super helpful and funny, made the time we were there enjoyable (: Tim deserves a raise (;

Kalob and Julio did a fantastic job getting me back up and running with a new phone. I was out of town on vacation and dropped my phone shattering the glass. Not only were they able to get me a new phone they lowered my plan rate!! They even made me feel at home giving out free bottles of water!! Thank you gentlemen.

Tim and Brady were awesome team from La my phone died here on business they got me a new phone up and running their fantastic the best

Lorenzo helped me with all my needs. Started a new line of service with ease.

Anthony, what a wonderful man. Hes a prime example of how Verizon should be training all their staff!!

Anothony gave me good customer service today answer every question, l needed to know about my device. And a good manager highly recommended..

Julio was incredibly helpful when I came in to replace my phone after mine went swimming. He explained all my options to me super well and helped me replace my phone! Would definitely recommend.

I bought a Pixel 2 here. They helped me transfer my phone number from AT&T; it just worked. They didnt have any cases for the Pixel 2 though, so Im a bit worried about dropping my phone. Also there is a gotcha about the phone being unlocked. They only unlock it once you pay it off. Thats tough luck for me because Im about to take a trip to another country. Anyway, Im happy with my purchase so far.

Tim, was amazing. Helped me with a super rush cradle point project for my limo. He didn’t know anything about it, learned and made it happen in under an hour.

I had questions about my bill. Previously I visited a corporate location and the service wasnt really pleasant, I felt like the rep that was helping me was just trying to get a sale out of me. I came to the store and the rep (Julio) was able to explain to me where my money was going to. I already have a variety of pride from Verizon, but when my upgrade comes up I will be dealing with Julio since he was such a great help (: he should get a raise.....

Julio was the greatest person to deal with my situation. So personable and understanding. Any questions concerns or to get a good laugh go see Julio.

Today I came in to upgrade my phone. I was used to those old flip phones and Julio was very patient on getting me into a new smart phone. I would highly recommend this store to anyone

These cats always got me covered Everytime I come in with questions theyre great

Extremely disappointed with the customer service. Very rude, the answer for every questions that I asked for is no. They will be very nice until you get in to the deal, after that you are on your own type of thing.

Lorenzo and Brady were very patient and walked us through everything.Definatly reccomend to everyone.

Great experience here with Jordan. He took care of me when I felt frustrated and wanted to leave Verizon. I had an older Moto Razr phone and he upgraded me to a new Motorola device and gave me the best bundle of accessories there was. I walked out paying only about $80 for a screen protector, case, phone and I couldnt be happier! Jordans patience with me was appreciated as I havent been to Verizon in years and didnt understand their plans. He made everything extremely easy to understand. Thanks Jordan, you rock!!!

Anthony the assistant manager was very helpful he did a good job with finding discounts in my plan.Everytime I come here I get great service.

Took my phone to the Verizon on Tropicana to be looked at. These are the best, most helpful people. I had to stay awhile and I actually had a good time! I will forever travel to this store! Thanks Julio and Sam!!!

I lost my phone while on vacation and went to see Julio who turned and bad situation into a good one. He was professional, and expert with 5 years at this store and got me up and running with a new phone backed up, in a new case and he did it all for me in 30 minutes. I am very happy I choose to go to this location for my problem. Now I can enjoy my vacation again. Thanks Julio!!!

Chris at Las Vegas Trocam has been the best representive of all the Verizon stores in have been to. He was friendly, helpful and very patient. I came in several times and he remembered me. I cant say enough good things about him

Anthony was able to fix my phone servjce, and got me back rockn with my favorite tone great guy!!

Very appreciative to the friendly and knowledgeable staff. Especially want to commplement Matt who went out of his way to help me with my purchases. As a senior his patience and knowledge was such a help. Commplements to all the staff as excellent customer services and team work.

Anthony always does a great job taking care of me