Bought a used Jeep here in October of 2019. Van helped me and my husband during the entire process. Very upfront and honest and willing to go the extra mile. This is the only dealership I would ever want to buy another car from. Van still contacts me two years later to make sure I am satisfied and if I have any questions about my car. They care about you and your car even when you drive off the lot, which is unlike a lot of other dealerships. I would give them 100 stars if I could.

This was my first time buying a new car. The car I purchased was a limited edition & wasn’t able to be easily sourced. Gabby & Van both went out of their way to locate the exact model/spec that I wanted. They made the buying process smooth & low stress for me. Anyone looking for a car, I highly recommend Crown Toyota in Lawrence. Their level of professionalism made my first car buying experience highly enjoyable.

I have not dealt with Crown personally, but I had the blessing of having one of their employees help me yesterday and I can’t stop thinking about how efficient and thoughtful she was! She stopped and helped me while my car was stalled in town in the middle of the road! I was absolutely blown away (by this time traffic was busy and dozens of people had passed me by - I am 67) on how she immediately turned around and jumped out of her car to make sure I was okay. I was pretty shaken up and confused, my husband recently died and I have never had to deal with car trouble. She calmed me down and told me she sold cars and that she would help me the best she could. She was funny and continued to reassure me I was okay and she would figure it out. She then PERSONALLY called her insurance company to come tow my car for me. I could not find my car insurance and was so flustered and about 30 minutes in I asked what she was doing today and she said she was heading back to work from lunch and I told her to go ahead began to worry she would be in trouble! She insisted her General Manager would understand and that all she would hope for (this is what amazed me and you rarely see in her generation, I think she was 22-26) that if this happened to her Grandmother that someone would stop and help. She stayed with me until the tow truck driver arrived and knew I was in safe hands.Crown you have a wonderful employee with great ethics. She made me feel safe, kept me calm, and got my car to the location it needed to be at. Miss Jadyn I hope to see you again soon but your community and company need to be told on how amazing you are! Thank you again for helping an old lady like me. And Thank you Crown Automotive for having such an amazing staff!

We had the best experience at Crown when purchasing our Atlas! Pete was AMAZING to work with! Will definitely be recommending Crown to all of our friends.

I was offered a very competitive price by Gabby for the specific Toyota car I was looking for and given an out the door price just as I requested. Buying process was very smooth and once the numbers were agreed upon, they stayed that way without adding excessive fees like a couple other dealerships I had spoken with in the weeks prior. Dallas in the finance department actually fought with the lenders to get me the best interest rate. Very happy with Crown Toyota and refreshing to work with a dealership that isnt just trying to rip you off when you buy a car.

Van made the process extremely easy! Best car buying experience I’ve ever had.

They worked with me on price, were helpful and courteous, and not pushy really at all. I had to haggle a bit to get the price down to where I wanted, but that’s par for the course right? Overall a fairly seamless experience. My only complaint is the cheesy 80’s pop they played over the lobby speakers.Edit:I later found out they sold me a broken car (the coolant system failed less than a month after taking the car home). To their credit, they did fix it free of charge, but only after over 3 months of work, and 3 separate trips to their service department.

Look at the next door app looks like the take advantage of people who dont know about cars . 2 Freon cans fixed the problem that a 2,500 quote from crown . also leaving caps off of ac lines so it would cause a further problem and trying to sell a new car to that person with the intent of her car was so damaged. Dont trust big companys. Sad that type of business is being conducted in Lawrence

Ive had many experiences with buying a used car, but none of my experiences even come close to the amazing service I received from Van Thompson at Crown Automotive. From the moment I requested to look at the vehicle online, I felt comfortable and knew I was going to be treated fairly and with respect. The entire experience from beginning to end was done swiftly, but expertly. I would HIGHLY recommend buying a car from Crown Automotive. Ask for Van Thompson. Hes great!

I bought my first car on my own through Van Thompson. He made it super easy, explained everything in a way I could understand, and made the process feel seamless. I was pretty nervous going alone, but Van, Dallas and Chase were really great. I’m super happy with my purchase from Crown!

Hands Down the best car buying experience Ive ever had! Nile was a great salesman. From the atmosphere to the professionalism, everything was top notch. They truly made this experience an easy and pleasant one. Thank You!

I corresponded with Gabby McGann in sales via email and had the deal finalized prior to arrival. Received a fair market price for both the trade and the purchase vehicle. Dallas in financing was easy to work with and knew his job. Financing was quick. Overall best buying experience I have ever experienced with a car dealer.

Thnx for Best shop)))

I have always had great experiences with Crown. They have been so nice and informative with my Toyota servicing the past few years, and I recently purchased a Volkswagen vehicle. Pete was OUTSTANDING with helping my husband and I pick our new vehicle. He was extremely knowledgeable about all the vehicles we test drove and so good at helping us compare them. He was transparent about every part of the test driving and purchasing, so there were never any surprises. We were really lucky to have Pete helping us out!

Excellent experience from the time i called inquiring about the availability of the vehicle all the way to the delivery of said vehicle outstanding! every portion of the process was explained clearly with no hidden agenda. I really appreciate how personable Gabby was throughout the buying process. She followed up after the sale several times to ensure i had everything i needed and to answer any questions I may have. Gabby is highly recommended as well as Crown VW. Thanks again!

Its was an excellent experience. Gabby was a great salesman!

Terrible customer service...should not be in business..i drove over 2hrs for a truck that i wasnt able to take home or even test drive

I had a great experience at Crown. David Wilson was the sales person who helped with my purchase. He is super helpful and takes personal care. All you need when you are buying a car is the confidence that you have made the right choice. People at Crown can offer that confidence. They provide great customer service. I would highly recommend Crown Automotive in Lawrence.

The absolute best experience I’ve had buying a car. They weren’t pushy, they answered questions honestly, they were aggressively priced, and very personable. I would 100% recommend.

I worked with Van and he helped me find a car that was right for me. He was super easygoing and helpful. The best car buying experience I’ve ever had. Josh and Dallas were both great and gave phenomenal assistance as well.

Had a great experience at Crown Toyota. Pete was great and everything was easy and efficient. Will certainly use them again when in the market for another Toyota.

We had a wonderful buying experience at Crown Automotive. Pete James was extremely helpful, patient, and so great to work with. There was no pressure, just service. Pete, Dallas, and everyone at Crown Auto made buying a car a stress free event. I can’t recommend them enough.

Because I am college student away from home, my experiences with my car are important to me so I can safely travel. It is easy for me to state that my multiple experiences here at Crown Automotive of Lawrence have been nothing but positive. Every time Ive left, their services have me feeling happy with their understanding and patient environment. Ive had the pleasure of being under Dougs wing throughout my cars services experience and I am thankful for that. He is good with his customer service skills, honesty and without a doubt leaves me feeling secure with my car when I leave. I am certain that I will being using Crown Automotive of Lawrence again in the future.

I bought a 2015 corolla from them on Valentine’s Day. I worked with David Stewart and I cannot recommend him enough. He was knowledgeable, kind, and fair. He made this experience a personal one and really took the time to make sure I got what I wanted. I can safely and honestly say I would not have purchased this vehicle if it weren’t for him. This was my first experience buying a car through an actual dealership and I am so glad I chose crown. They make such a stressful event completely stress free. You won’t find a better dealer with better prices!

Gabby McGann was great! My interest in the vehicle started online, she stayed in contact and answered all my questions. All the staff was very friendly and efficient.

Worked with Tristan and the Crown family for my most recent purchase. Traded in a Tacoma on a Golf GTI and the teamwork between the two sides of Crown was flawless. I thought for sure it would be arduous working with the VW and Toyota sides at the same time, but I was wrong! Tristan and Dallas made a perfect team and I couldnt be happier. You see long term and passionate sales associates at Crown because they care, because their owners care. Dont buy a car anywhere else! 5 Stars!

Myk Barta was excellent! He took the time to evaluate our needs with us and help us come up with what worked best for our family and price range. Great Experience!

Best car buying experience I’ve ever had. Amy was great, very knowledgeable about the Vehicle, and very helpful in the buying process.

I highly recommend salesman Myk Barta! I went along to help my daughter and her husband shop for a reliable family car to carry my new grandson in. They bought a beautiful 2019 Jetta. Myk was very friendly, knowledgeable, and efficient! I would definitely recommend him to anyone! (And he looks like Anderson Cooper! 😂😂😂)

We had a great experience at Crown. We told them what we were looking for and they kept in contact for weeks as new trades were coming in. Eventually Myk got us a great deal on a car we love. Would highly recommend Crown as they have a very relaxed way of doing business that makes a high stress event feel easy.

The sales experience at Crown was awesome. Everything was very low pressure. I was in and out quickly and on my way home with my new CPO Alltrack. After driving the car, it started having issues related to the EVAP system. I live in Kansas City, so rather than taking the car to Crown, I went to a dealer closer to my house. They informed me that the work wouldnt be covered under the vehicles warranty. Eventually I took the car to Crown and they managed to get most of the work covered and even did some of the work on their own dime. They really went above and beyond to make sure I was taken care of. In addition to this, everyone in the service department was friendly and easy to work with. I cant recommend Crown highly enough and Ill be using them again in the future for service and the next time Im in the market for a new VW or Toyota!Note: this is revision to an earlier review. It turns out there was a miscommunication between VW of American and Crown. Once Jacob, the Dealership Manager, and I got in touch, he stepped up and did everything he could to make sure I was taken care of. I wish I had brought the car to Crown to start with, but Im thankful that they worked so hard to resolve the problems I was having once I started working directly with them.

You cant find better service in a dealer, and the service department is the same. Its not like any experience Ive ever had before at a dealership. They go out of their way to make you a happy customer and keep you that way.

Sent a message stating we were approved for a car at $660 a month with no money down. Was just informed its for $717 a month. Going back on your original approval is not how you keep a customer. Also told theres no difference between a hard or soft credit inquiry. Knew that wasnt true, but went a head and let them run it. Not happy with this dealership.

Toyota dealers are Toyota dealers. What make crown different is that they have a large indoor area they make available to various community groups for events. Its an amazing service to the community and a great marketing concept for the dealership. A win win. The groups get a first class place with good lighting and power, and they get all that traffic through their dealership.

Always a great place to have scheduled maintenance done on your vehicle. The staff is courteous and informative and the wait is never that bad. Besides, you can always look at the cars!

I purchased my second vehicle from Crown a couple of months back. My first was in 2011. The sales staff has been cool for both of my purchases.

First time there. Olivia was outstanding. Ill definitely be back for future service.

The welcoming atmosphere and courteous staff are a real plus in the VW side. I especially want to compliment Nick on his great customer service and willingness to answer all my questions. Great job!

Found a Toyota Tundra on carfax, did some calling, some minor back an forth on numbers on my trade via phone calls. Drove down to Lawrence, was sceptical at first as dealers play games. No games here! Paperwork ready, truck ready to go. They looked at my clean trade in, all good. Signed papers, wrote the difference check and off I was! This was by FAR the best experience I have ever had in my 49 years on this planet! I thank Van my salesman and all the staff that helped me want to come back! My next car will be bought from Crown! Thanks Van! You and Crown get it, Customers come first! John

Always go here for the oil change in my car. They do a great job and are incredibly fast. Staff are great and always have a smile on their faces.

I graduated from Mizzou, so driving to Lawrence, KS to purchase a car was hard enough, however, Crown had very competitive pricing on a nationwide scale and I was able to target a specific New VW Atlas SEL R-line that I wanted to purchase. Kegan was the sales rep. I would definitely NOT have bought a car from Crown if Kegan had not been so patient throughout the initial process before arriving.Jake was very accommodating to my negotiation process and, plain and simple, offered me a better deal than a competing VW dealer. Dallas was extremely easy to work with and never made us feel uncomfortable throughout the entire financing process (thats a first). Thumbs up!Lastly, let me say, Kegan knows absolutely everything about the VW Atlas SEL. His explanation process of the gadgets, engineering, and technology, on the inside and out, was nothing less than extraordinary. For us to absorb that much in such a small amount of time, I give him immense credit. If you buy a car from Crown, I would request Kegan. He is a huge asset.I still wont be cheering for the Jayhawks, but 5 stars for Crown!

Good place, come explore and see for your self.. and one more thing..Is there a way I can give 10 stars.🤔🤔

Great place to buy a car

Sales staff were helpful and responsive. Jadyn did an excellent job getting me a fair deal and working with my trade-in.

Super impressed with their service department.

Very god car buying experience. Chris Schmidt is a super nice salesman.

Good people. Talk to Anthony. He knows VW well and is very patient and attentive.

Really clear, dependable process. Waited, but just the length of time projected. Coffee in waiting room, with snacks. Good experience.

Great place to have your automobile serviced, a very friendly staff and always make you feel comfortable.

I recently purchased 2 VW TDi vehicles from their VW dealer, ones that were solely researched and communicated about online as I live about 2 hours away from the dealership.I dealt with Jared McDaniel and the whole experience was one of the best car buying deals Ive ever had.Jared made things super easy for my wife and I as far as negotiated price and trade values.We were coming into their dealership from 2 hours away, so he made sure everything, as far as the numbers on the deal and it being final, was good. Awful nice to have them understand we didnt want to waste a trip and time and to be direct and open with us on it all.I would definitely recommend this dealership, especially the salesman Jared McDaniel, to anyone wanting to purchase a car there. He is very professional and handles things in a quick and direct manner.I enjoyed the experience so much, it was quick and easy to get in and out, and will look to purchase again from them in the future.Thanks, Jared, and the whole Crown VW team!

Fair price. Nice dealership.

Super nice people with a laid-back attitude towards selling cars.

Wonderful low pressure car sales!

Almost two months after getting into a ski on 11/20, the car still needs to go back and forth between the body shop and the VW service shop today, mostly due to problems between their coordination (VW service and their body shop are separated departments). On 11/20, car skied onto a curb and had the side fender, control arm, tire rod, and wheel damaged. Insurance company said that the body shop promised getting the car ready by 12/10, likely 12/6, saying that the shop will contact me. Got no call from them till I went to their shop myself on 12/9 (and they say the car will be ready on 12/10), and seeing my vehicle UNTOUCHED. VW service said they didn’t receive the car from the body shop till 12/9 morning, and the vehicle has been sitting untouched at the body shop for almost 20 days. I had no choice but to let them keep working on it. This time they said that the vehicle should be ready by 12/19. On 12/19, the vehicle was not ready due to addition damage they found on the pinion, and the body shop said that they were too busy to get things on schedule. No choice but to let them. In the evening before Christmas Eve the body shop called me at 17:05 all of a sudden, telling me to get the vehicle back before they close at 17:30. Not being able to make it in 20 minutes, I finally got the car back on 12/30. Unfortunately, the impacted side was making a roaming noise and a metal to metal noise. I took the vehicle back to the shop, figuring out that they didn’t replace the wheel bearing, which they apologized for. Got the vehicle back after that was finally fixed, then the metal to metal noise remained. Took it back to the shop the 3rd time, and had it fixed too. By now it’s mid January. For the first time I went to a drive thru with this car since 11/20 and when I tried to roll the window down on the impact side for the first time, guess what, the window could only open halfway. Taking the car back the 4th time today. VW service sent me to the body shop for the fix, and the body shop sent back to the VW service, saying that since the door was not hit and they only took the impact side handle out for coloring, they are not responsible for the window and I HAVE TO BE RESPONSIBLE FOR THE FIX........... back to the VW service, I am fortunate enough to have the cost covered under the new vehicle warranty, and will come in again Tuesday next week. By that time it will be more than two months since the incident. I am hoping that I don’t have to come back again, and hoping that there would not be underlining problem that is still not fixed. I am thankful for the work the did on the vehicle but definitely it was a worrisome and rough experience.

Cody the technician is rude! Women avoid!!

Best place to get a car and best place to service your car too!

Friendly staff. Good, timely service.

Follow the mask mandate

Always reliable srvc

A+ service, help, and knowledge

Greg Henley is a pleasure to do business with!!

Excellent customer service

Courteous staff and knowledgeable

Like it. Bought our cars there

Joel is great!

Great people

Toyota repair

Very Professional employees.

Ok

Awesome

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