I order quite a lot from them. Always very secure with packaging and always up to date with what’s going on. Customer service is absolutely amazing. I had ordered the Carbon Mascara and they sold out while I was ordering. They offered me FREE shipping, a Mascara when they restocked and 3 FREE Lip Glosses!

Literally have nothing bad to say. Formulation, Bomb. Packaging, needs work but still holds product in. I absolutely recommend this brand to anyone.

I was using other mascaras and my eyes got so irritated. I tried UFO and it is wonderful.