I was in and out real quick. Got my glasses in less than and hour. Nice,helpful friendly staff. And very thoroughπ
Trinity was very helpful and immediately pointed me towards frames that would look nice with my face shape. I had my child with me and she was great with her and even offered to keep her entertained while I looked for something I liked. I ended up getting 2 different frames one of which was done that day. They had a nice selection of frames and styles all for affordable and reasonable prices. I will definitely come back in the future when picking out frames!
I was 100% impressed by the service and professionalism. So much so that I brought other family members back later that day to purchase 2 more pairs of glasses!
The store on Cache Rd in Lawton, OK is great. The staff is friendly and are very knowledgeable. They walked us thro the whole process and made it very easy. They have answers to any questions and they get glasses done quick also. I also love the fact that their prices are very reasonable. Great place with great prices and fast service. What more can you ask for? We will surely be back!
Amazing customer service. The store manager helped me get the best price possible. I left happy, and will absolutely recommend all family and friends to use Eyemart Express.
They are super friendly and great service. We bought my daughter 4 pairs and saved more then we spent.
As a Senior Citizen, it is seldom now-a-days that I encounter SUPERB customer service! Seems like it is becoming a thing of the past. But not to the sales associate in your store on Cache Rd, Lawton.,Ok. Service with a smile, along with patience, respect, courteousness, and competency was a wonderful experience. THANK YOU SO MUCH.
The staff at eye mart express went above and beyond to help us find the glasses that we were looking for..We have been using them for all of our eye care needs for years and they are always very polite and exceeds in customer service,which is lacking in a lot of places these days.If they donβt know something,they will tell you that they donβt know,as they are honest,but then they also go find out.Their prices are also very affordable and they are very quick.We got our glasses in 15 min.I just love it and I just love them!!They are awesome!!
Jason is the best glasses guy/gal in Lawton. He works here and let me tell you he has fixed my glasses sooo many times, even when I thought there was no hope. He is also super fast. He is the reason I have changed companies, keep up the GREAT work Jason.
Wonderful service! The staff was super friendly and polite, they did a great job getting me in and out. I will return next year.ππππ
Good luck have your lens checked by your optometrist after you receive them. I had mine checked and they were way off! Quality control obviously is non existent. Bye bye I wonβt be back.
My son and I both went in for glasses. We took forever as I tried on every pair and this was my sons first time. Jason was super helpful and friendly even though we were the last customers in the store. I appreciate how patient and understanding he was with us and my sons first time experience!
Love this place, everyone is very polite and professional and always have great prices and fast service on glasses pickup...thanks eyemart you have a customer for life..
First time using Eyemart Express. The staff was very professional and kind. They pulled my insurance and showed exactly what it covered. And helped us throughout choosing glasses for my kids. And everything was done there within an hour.
We had a wonderful experience at Eyemart express. The young lady was very helpful and knowledgeable.
Service, Quality and Prices are hard to beat.
Fast and friendly even stayed late to finish my glasses
Great service, friendly service, fast and good deals on glasses
They were amazing Iβm disabled and they worked with me and understood I was unable to stand for very long. They made sure I had a place to sit and that I understood everything price wise and did not get upset about all my questions. My glasses were done in 2 hours and they made sure they fit properly. I will definitely be going back to get my next ones and taking my husband there to get his.
Today my husband came with my son to get new glasses for him. I know things are more challenging given our current situation, but the visit just to get glasses ordered took about 2 hours! To me that is unacceptable service. Ive never had the entire process take longer than 30 minutes. Ever. Im not sure if there was just low staff or what was going on, but I know customers expect this to be relatively quick and convenient. So, the way things are managed now could definitely use some improvement. Also, we received a text message saying glasses were ready for pick-up but upon arrival it took another 30 minutes just to pick up because they were not in fact ready. :-/
Extremely helpful. My sonβs glasses were prepared quickly. They were prompt, courteous and knowledgeable about insurance plans.
Showed up the store today at 3pm, sign says open until five with max of 10 people. Door is locked, only a few people inside. Employee opens the door and after finding out I want new glasses, says the arent taking anymore new orders today, and to call at 9am tomorrow. What?! I understand the limit on people inside, but what exactly are your lab techs planning to do for 2 hours? Why cant I pick out glasses and pick them up in a few days when theyre ready. No explanation offered to either myself or the two customers that walked up right after. Last straw after a few bad visits. My family of 4 has gotten glasses here for over 4 years. Oh well.
Geraldine was super patient with my two boys ages 10 & 12. She was helpful and friendly and made everything very easy. We have been purchasing our glasses from this Eyemart Express for 4 years bc we love the warranty (esp with two active boys) love the quick service and feel like we get a great deal every time.
I needed new glasses during the pandemic, so the store had a lot of safety restrictions in place. I had to wait for a call when it was my turn, but then they gave me great service while I was in the store. They told me itβd be a 3 hour wait for my glasses, and since I donβt live in the same town and I couldnβt go hang out anywhere (because of the pandemic), I left town and headed home with the intent of returning in a few hours. However, they had my glasses ready in 45 minutes. Upon returning to the store, Iβd have to wait if I needed them fitted, but fortunately they fit perfectly so I was able to receive them at the door with no waiting. Iβd say the store handled the situation as well as they possibly could in an effort to serve the needs of the people during these trying times. I will shop there again.
I went in and was checked in. But becausr it was close to closing time the lasy who could have acknowledged me completely ignored me. I sat amd watched her attempt to clean a table,with the same gloves she had on while helping the customer before me, and sat the bottle on the dirty table wipe the table and move the bottle drom the dirty side of the table to the clean side. So she recontaminated the table after cleaning and used the same paper towel to clean table instruments and seats. Will never go back to this lawton facility
I visited the Eyemart Express in Lawton, Oklahoma and had two pair of glasses made for myself. The girls that assisted me were extremely friendly and helpful in helping me find frames that suited me. The price was very reasonable compared to all other places I had checked and my glasses were ready in less than an hour - and on a Saturday afternoon as well. I will definitely use them again and would highly recommend them to everyone.
Fixed my broken glasses free of charge. very helpful and accommodating thank you.
Never used Eyemart Express before yesterday; however, I will definitely be using them in the future. The staff was very helpful, friendly and attentive. I was there for my daughter. They let her browse in peace till she found the frames she wanted. Once we sat down the consult was very quick n easy. They offered all options even though I was not using insurance. And the pricing was great, cheaper than what I expected to pay. My daughter ordered two designer frames with warranty and they were ready in 30 minutes and the total was well under two hundred. They also offer military discount for those that are military. My daughter was super happy, they fit perfectly and she looked great in them. Which itβs difficult to make a 14 year old teen girl happy when she has to wear glasses! Lol So thank you Eyemart for the wonderful, courteous, quick shopping experience. You all did amazing yesterday. Referring my mother next week as she will need some new specs.
Great staff! Great service! Great pricing plans and options! My eyesight has been restored to perfec . Thank you Team!!!
Amazing customer service! Been to several Eyemart across Texas and now in Oklahoma, and the customer service at the lot location was by far the best yet. All of the staff is super friendly especially Tiffany. She Kohls our customers by name and greets everyone that walks through the door. There was another employee there on Friday February 1st took time to walk a young girl across the parking lot to her mother. Will definitely come back!
Everyone was nice and very helpful! Overall a great vibe.
Went to Eyemart yesterday. We were greeted when we arrived and we were next in line. Within about 15 minutes, the store was packed. I appreciated the fact that the employee remembered who was next. EXCELLENT customer service from the individual who worked with us. We left to get something to eat and returned in about 20 minutes. As I paid for the glasses at the time of purchase, I was able to send my kids inside to get fitted correctly. When they came back to the car, one was wearing their glasses while the other carried theirs in a case. It seemed the lenses were not developed correctly as when they looked down, the ground appeared as if it was slanting. When this was told to the employee, (not the one who originally helped us), it was said that the individual helping with the fit became irradiated due to the issues with the glasses themselves. This intimated/bothered both of my kids and is the reason for the 3 stars. That and the fact that we have to go back to the store in order to have the glasses remade. :-(
The two ladies I dealt with in Lawton were very nice especially considering there was only two of them to handle about 6 customers. They did a really great job! Good people, service, and prices.
This was the best experience Ive ever had with any of my glasses Ive worn them for 25+ years. Thanks again Eyemart ExpressIll be back with any prescription I have !!!
Great staff, excellent prices. And they took my insurance. They sat down and did a run down on all the pricing with me and helped me choose frames that worked with me. And, since I dont have a complicated prescription, it was done in an hour on two different frames! And one I got for free because of a deal they had going on with their 19.99 glasses! Geraldine was amazing with me. We joked and had fun. Definitely recommend.
Huge selection of frames for the family. We got our glasses in less than 30 minutes. Highly recommend Eyemart Express! Great quality and customer service! We are very satisfied!
I just love the ladies in this store! β₯οΈAlways an enjoyable and fun experience!They really know what theyβre doing and theyβre honest with you about what looks flattering on you.Iβve never felt like theyβre just trying to make a sale. They really care about their customers.5-stars!
Super friendly, helpful, courteous and efficient representatives. Javier was especially proactive, approachable and courteous! McKenzie was also a real gem and terrific at interview and measuring and assuring I was happy with glasses choices.
Great service! Great prices and excellent pickup time!
The staff was so friendly and helpful explaining how my insurance works. There was enough staff working on a busy Saturday so no one really had to wait. They told me about an hour for my glasses and I got my text messages that they were ready in 26 minutes! Highly impressed! Will recommend and use them again!
The staff members were super nice and very helpful with my selecting of my frames and within 2 hours time . I had 2 pair of glasses with all my request and the additional features . Awesome !!!
When I entered the establishment all of the employees were very busy. A young lady addressed me politely and guided me to a seat. I am very impressed by the professionalism and attention detail, not to mention properly giving each customer the respect they deserve. If I could I would give them 10 stars!
OMG THIS IS THE BEST PLACE EVER!! THE LADY WHO HELPED ME IS NAMED TIFFANY AND I TELL U WHAT SHE WAS THE MOST FRIENDLY AND ENTERTAINING HUMAN I HAVE MET BY FAR!! SHE HELPED ME AND MY MOTHER PICK OUT AWESOME FRAMES AND WAS JUST AWESOME!! YOU CAN TELL SHE LOVES WHAT SHE DOES FOR A LIVING!! GOOD JOB EYEMART EXPRESS!! TIFFANY IS DEFINITELY A KEEPER EMPLOYEE!!!! THANK U TIFFANY FOR ALL YOUR HELPπUPDATE: I HAD 2 PAIR OF REGULAR GLASSES AND A PAIR OF SUNGLASSES AND THEY HAD MY GLASSES READY IN 32 MINUTES!! THANK U π I LOVE THEM ALL!!!
When we walked in we were greeted pleasantly and professionally. Kathleen the Manager is the one who assisted my husband and I. We spent a couple of hours with her as we were purchasing multiple pairs of glasses. We went through many different options changed our minds more than once. Through all of it she was professional and easygoing. She did not appear upset, frustrated or out of patience with us. We laughed and just had an overall fantastic experience! The staff is also a cut above the rest. They would come over and ask if we needed anything and just chat. We spent the majority of the day working on these glasses so I guess you could say we made friends. We will definitely use them again and again! Thank you Kathleen and staff for all your hard work when our traveling circus came to town! π
Emergency situation I had.They got me in quickly and the two ladies they had helped me had good customer service. π Thank you so much.
My experience at Eyemart Express was excellent. Geraldine who helped me was overly helpful & pleasant. I give Geraldine her Kudos . Thank you Geraldine for going all out of your way to assist me & for being so patience. Geraldine youre the greatest.
As a customer at eyemart Express I have to give them a π―π 5β2π there services to me were great I ordered two pairs of glasses and got one pair of glasses in 45 minutes and my second pair in an hour eyemart Express showed me they stick to there words (100% satisfaction and you get your glasses in about an hour guarantee) so thank you EYEMART EXPRESS keep you yalls good work I am one happy and satisfied customer once again a BIG THANK Ill be back.
The entire staff are very competent and so very helpful. They understand and listen to your wishes. I got 2 pair of glasses for 42.88 and they gave me 2 hard cases to protect them. I got a pair for close work and one for driving. Great prices for cute and stylish frames!
Very fine service and a great set of glasses at a reasonable price. Accurate to Rx. Highly recommended!
Im absolutely an extremely happy customer, The manager of the Lawton Okl.store named Kathleen and her assistant Tiffany went above and beyond what they had to do for me on June 11th. I drove over 60 miles for a much needed eye exam, it had been postponed in February because of Covaid-19. I was sure after not getting out of my eye exam at 4:00that I would have to drive 60 back and another 120 the next day to get my glasses made. Due to Eye π Mart express covid-19 safety policy they were really backed up and I was told it would be atleast an hour or better wait. To make an already long story short I didnt get in until 10 till 7 and closing was at 7:00As the ladies were preparing to close Kathleen measured me for glasses and to my surprise she said if you dont mind waiting I will make your glasses tonight. She saved me an extra day and 120+ miles of extra driving I couldnt be happier they have earned my respect and business from now on. God bless those two exceptional employees who made an old mans day awesome. Enough said lol.
I was treated very well and in a timely manner. I was very happy π with the Sales Person. She talked me through all the steps we were doing. By what my Eye Doctor Wanted. I was very happy π with the Price Also.
The service was amazing! I was very pleased with my frames ams the time it took to receive them. The store was easy to navigate not to mention the prices exceptional. I will definitely be returning. I look forward to my next encounter with the lovely associates and their services.
Took my kids to get their glasses and between Javier Ortiz and giraldie I believe was her name they did an AMAZING job!! Took their time to help us find the right pair that my son liked and they fixed it all up! Javier even went out his way to not make my you test son feel left out. Will recommend to anyone and definitely will go again!!
They helped me find glasses that I like. They made it a smooth process. They have to deal with cranky customers who are sick of the covid-19 practices, and they do it with class.
This was the first time I have ever gotten my glasses at Eyemart. I love my glasses and the service was 2nd to none! I got my glasses in less than 2 hours after I picked them out....amazing! The eye technician was outstanding....friendly, helpful and very knowledgeable! S/O to Tiffany! Thank you girl....your the best!!
This place is amazing, you get your glasses made really fast in less then an hour or even 30 minutes and get help to see if they look good on your face or not so you get the best experience possible! Best place to go for new glasses hands down !
My favorite place to get glasses!! Wonderful staff always king and helpful.
I did a review on this location a couple years ago when we got to Lawton but I was wrong. The people are friendly and very helpful. I really appreciate Alisha for all her generous help. Best place in Lawton for glasses.
The staff was super friendly. I always enjoy being my glasses there. I refuse to buy my glasses anywhere else.
Great service. Got my first pair of glasses in 90 minutes, on a Saturday.
Mrs. Tiffany took such great care of me! I was in need of new glasses and she made sure I was able to find exactly what I wanted/needed. Great service, very personable, made my first trip to Eyemart a GREAT experience. Thank you Mrs.Tiffany
For the couple of hours we waited for my wife to get her glasses made and fitted, the staff made it enjoyable as they were very comical and friendly. They were so kind to let my wife use the phone when I was trying to get my car fixed to let me know shes left her phone in the car, and even gave me a new pair of nose pieces for my own glasses. Were coming here from now on.
Absolutely amazing service and great prices. Staff is super friendly, they make you feel like youre more then a customer. Also amazing with kids. Tiffany was amazing I would give more than 5 stars if possible
Name changed to Katrina Williams. Wonderful experience. They listened to my needs and provided well. Love my new.glasses
The eye doctor is extremely nice. I had several children with me and he was really good with them. The office is very relaxed and offer great service.
Tiffany was very helpful! She got me a great deal on 2 pair of glasses
Such wonderful choices. We walked out with 2 super cute pair for my Daughter. She loves her glasses. Her eyes had gotten worse and the glasses she picked out made her smile. She still keeps saying how amazing her glasses are.
We have had the pleasure of not only purchasing glasses for 3 of us at great prices and great quality but we love the staff at the Lawton, Oklahoma store. My 2 children feel comfortable working with the ladies there. They take the time to tell your child how to take care of their glasses, what their prescription glasses do to help their eyes. Will not buy glasses anywhere else.
The manager that waited on us was really kind and sweet, great personality very fast service we would recommend all our glasswaring friends and family.
When it comes to selecting the right frame for me it is very difficult. The staff is very helpful and knowledge.
Iβve been here twice to get glasses for myself and my kids. Both times, the ladies working were very friendly and helpful. They made the task of finding frames a positive experience. I highly recommend anyone who needs new glasses to go here!!
Been going here ever since i was a kid. Great employees.
They helped me with every thing I needed. And the service was the best
Excellent service and great prices I got 2 pairs of glasses total without insurance for 199
Awesome service and prices. The women who work here are nice, funny, and have excellent customer service skills. When I took forever finding glasses, Kim came to help without me having to ask her. I have been in here twice and was not disappointed. 3 cute pairs of glasses for under $300 is a steal. (It cost $200 for my daughters glasses at Complete Eye Care and I wish I would have just taken her here). You must given this place a try!
Great experience went in early when they opened up had glasses picked out and everything set and paid in 45 min.My glasses were ready a little over a HR later. Would def recommend
Never enough employees. No system to figure out who is next in line. Pretty much just a charlie foxtrot! Spend a little more and go to another place.
The employee who helped me was fantastic and we had a great time while getting my new glasses picked out. Then my glasses were done in 15 minutes and I walked out with them! Great service and quick delivery!
Brittany at the Cache rd store was so friendly and hilarious!
Really enjoy getting my glasses here. I was able to get 2 pairs of glasses for less then what my Doctors office was going to charge me for only new lenses. Tiffany made the experience even better.
The longer wait to receive assistance is well worth it. The manager is very friendly/helpful and I love my glasses (especially because of the price and quick turn around).
Good prices and the staff is friendly but the only thing they need is some type of number system when checking in that will definitely help the flow of customers because it can get very busy. It is just better to have some type of order in a business like this because the word of mouth gets around about going to this location for glasses. It just seems that a some type of order system will help limit any type of frustration a customer may have that is waiting. Other than that they have a great variety of glasses.
17 minutes! Thats right,..... it was ONLY 17 minutes from the time I ordered my glasses, until I recd a text indicating they were ready! I left the building, thinking that itd be an hour - like the commercials say,.... but I had not even had time to return to work! I wasnt able to turn-around to get them, so I waited till after work,... but still! ONLY 17 minutes! Thats gotta be some kind of record! Im super-happy with my glasses & the service was real! The staff treats you like you are the most important person in the room! Im ALWAYS gonna use this place for my future optical needs! Thanks for all you do...
The experience with staff was positive and the service and knowledge of their different brands and styles of glasses were very good. Tiffany, who I have dealt with on numerous occasions, is fantastic and who recommended to anyone who wants great customer service and fantastic product knowledge. Thanks for another positive experience.
Very great and fast service. The Doctor I seen spent a lot of his time helping me find the contacts that might work best with me and we finally found two brands that worked the best. The glasses side was very helpful in finding the glasses that worked for me and my glasses were done in 16 minutes. Only thing that kind of upset me was I didnt know at first that I was getting the contacts exam and ended up having to pay $75 That I didnt have the extra cash for and when I stated something about it the lady asked me then why did you bring in your contacts and I replied by saying that I just wanted to see if they would still work for me... well needless to say I had to pay $75. But in the end happy I did have that so I could hopefully wear contacts again that work.
There are nothing but amazing things to say about this place. the manager and lacey, there was another lady with curly hair that helped my with my glasses and i couldnβt thank them enough got that amazing experience. 10/10 recommend
These ladies are great. ThNk you for helping us pick our frames and showing me where I can save money on the different frames. My young daughter laughed and had a great experience.
The people at Eyemart Express are so very nice, HELPFUL (!!!) and courtious. On our way home from leaving there my husband made the comment, The people there are the nicest people than anywhere I have ever gone to for anything. No matter what time of day or what day of the week, everyone there is just so nice!. I couldnt agree with him more. And not only that but from the minute you walk in the atmosphere they provide.... its hard to put into words.....but you feel like youre with a bunch of close respectful friends.
The ladies are all very friendly and helpful. My grandaugranddwas getting her first pair if glasses,and she was treated very well. Everything was streamlined and took just over an hour to get her new glasses. She loves them. We will use them again.
The employees are very friendly and helpful and the service was really quick. Both pairs of my glasses were finished and ready for me to pick up in about half an hour.
Great customer service! Im very happy with the products and my entire shopping experience.
Always a great experience going here. Everyone is awesome and extremely helpful. My glasses were done in about 25 minutes. Highly recommend.
Fast and friendly staff that makes you feel welcomed... The prices are great.....
The help is excellent. They have great interaction with the clients. I will be back in the future.
Absolutely awesome! Paid 38 dollars for two pair they fit great and the service was awesome I recommend them to everyone if u wAnt great quality for a very low price! Wont shop anywhere else for glasses !
Very friendly and helpful at a great price! Totally AMAZING!
Went to store last Monday. They fixed my clear glasses, bent frame. Then they replaced my sunglasses with others and produced a perfect set of glasses. Will return when it comes time for a new pair of glasses.
Great service! I love my new glasses and Kathleen was so helpful!
Recently visited this Eyemart for new glasses. The associate was super helpful and patient as I browsed and wavered between different selections. I wish They had more associates to handle the flood of customer but overall the wait was bareable. I was notified my glasses were ready in just over an hour via text. I called two minutes before they closed and asked if they could wait until I get there. The lady was kind enough to wait for me and walk my glasses out to me 10 minutes past closing. Thatβs amazing customer service!!!
This is the place to get your eye wear, the sales reps are great and the eye wear is good Quality at a very affordable price. In fact it was the most pleasant experience Ive ever had! Thank you Eyemart Express.