Superior Fence and Rail did a phenonmenal job on my fence! Their price was the best out of all the quotes I received. They scheduled to come out for a quote immediately (where some companies would take over a month to give an estimate). They handled all the permitting for me, and installed a rather large fence in one day!I had one little mishap where a few of the caps on the posts were missing, but I attribute it to the fact that it was getting dark when the crew finished. A quick e-mail had the problem resolved quickly. They have great customer service!

I chose Superior to install a white vinyl fence in November 2020 based on their reviews and the presentation done by their salesperson, Jade. They weren’t the cheapest but gave a great vibe so that was enough for me. Install was pretty straightforward initially but about 8 months later I noticed concrete chunks all over my yard. Further inspection found that the concrete posts weren’t deep enough and were breaking apart. On July 5 I reached out to Jade and on July 14 she assured me I was covered under the installation warranty. As of August 4 I hadn’t heard any follow up so I reached out again. Jade apologized and said they were still working on it. On 8/5 the GM, Tom Stancic, reached out and said I would be scheduled as soon as possible. Didn’t hear back so I wrote him on 8/29 asking for follow up and predictably got no response. On 9/7 I emailed Jade asking for follow up and got no response. Left a VM on 9/9 when she didn’t answer my call. No response of course.Take your business elsewhere. Likely to find cheaper rates and better service without much effort.

I worked with Debbie for the sales process... she was supremely patient with my incredibly annoying HOA - resubmitting the docs over and over when they were nit-picking. The installers were awesome - fast, professional, polite, cleaned up the space. One of my requests was to make sure that it was safe and enclosed so my dog couldnt get out. As you can see in the pics, mission accomplished! The only reason its not a 5 is that I had to do a little chasing to get scheduled... materials had come in, and all the pieces were in place but somehow I fell off the radar. Once that got resolved, everything moved really quickly!

We are very happy with our new vinyl fence. It we are glad that we waited and got a good quality fence from Superior it was well worth it! Very nice, high quality vinyl and it comes with a great warranty for peace of mind. Thank you Superior Fence 💜

I believe this is a good company but does not have the best communication. After 4 1/2 months of waiting, our fence was finally installed on yesterday 7/16/2021- contract signed in March 2021. On top of this long wait I was double charged (on two separate cards) for the remaining balance-- This was angering being that I spoke to the staff twice ensuring they had the correct payment method and then a third time to confirm the same information again...Very disappointing!On a different tangent- The fence itself was installed well- no complaints there. I really appreciate the team that came out- they were courteous and professional- However, I would not refer this company to family or a friend just do to the lack of communication and knowing whats going on- I cant count the amount of times I had to call to get an update.Please do a better job communicating with your clients and ensure you all know whats going on with the amounts do on your accounts.

UPDATE: BUYER BEWARE!!!!! They refuse to give you owner information when there is a problem. They lie. They are unprofessional and not familiar with common practices in the construction industry. I ultimately had to consult with an attorney just to get them to sign a standard contractors affidavit for me.Took 19 weeks to get my fence and when it was installed, it was missing 60.Google only allows so many characters for reviews, you can view my full review on Better Business Bureau website and Angis list.ORIGINAL REVEIW: Debbie came to my home to quote me. Upon agreeing on a price she stated it would take 6-8 weeks to get my fence installed. I paid the 50% deposit and waited. We are now 15 weeks in and no date! They have zero answers for me. The ladies in the office are unprofessional and refused to give me the contact of the person in charge. They thought I was on hold but I could hear everything they were saying and they clearly werent working. I asked to cancel due to them breaking the lead time and of course they said that was fine but that I wouldnt get all my $ back. Im not the one who failed to deliver!My fence will probably get put on the back burner after this review but whatever.PLEASE FIND ANOTHER COMPANY IF YOU ARE LOOKING, TRUST ME!

The whole process of getting my fence installed was a breeze. Debbie came out and did my measurements and was very knowledgeable and personable. Katrina and the rest of the office staff were a delight to work with and took the stress off of me by dealing directly with my HOA. Antonio and Darryl were the installers and they did a great job. I am thoroughly satisfied with their work and would highly recommend using superior fence and rails.

This company has the worst customer service. They are non-responsive and poorly communicative. They are unorganized and do not handle any issues that ate presented to them, instead they create confusion and dodge the issues at hand. I would advise anyone and everyone to NEVER use their services

Our HOA purchased almost one mile of vinyl fencing from Superior Fence and Rail and the did an amazing job. Not only did they do a great job on installation they had to remove almost a mile of old wooden fence. I would highly recommend Superior Fence & Rail, very professional and responsive to our needs.

I never write bad reviews so trust me when I write this one about this company. Horrible customer service. Started fencing process 9 weeks ago, we have a great HOA so approval for that was done in a week (I don’t want them to blame the hold up on anyone else 😉) the sales rep. Was very responsive in calling us back when it was time to sign the contract and get our deposit. Just like her voice mail said she was always back in touch in 24 hours. This is when unfortunately the table turns, once the deposit was done we were told about 6-8 weeks for installation. So it is now 8 weeks and I have spent the last 2 weeks calling daily and emailing, even calling the sales rep., who now conveniently can’t return calls in 24 hours 🤷🏼‍♀️. I have asked for an update, that’s all I’m asking for and all I hear are crickets….no return calls from anyone. I’m hoping this 3 rd week will be the week I will hear from someone. Just do yourself a favor and do not choose this company, choose one who is responsive to questions and time frames.

Wonderful experience installation team was great. The office staff changed during my process and the new team is wonderful. The wait was was a little more but I did get my fence up and its gorgeous!!!!

Our project took longer than expected due to the COVID19 situation plus new personnel joining the team during that time. I can say that Katrina, Devon, Debbie, and the field guys are AMAZING. The office was great with communication and attention to detail, Katrina took the bull by the horns and ran to Barcelona, she was amazing, hitting the ground and connecting with our city to get the building permits approved in a timely manner (COVID19), same as Devon who joined the team later. This team is incredible and they do care for the customer and will do their best. The field guys’ communication was extremely professional, timely, polite, and worked diligently. We could not be happier with the final outcome. We are 100% satisfied with their work and would highly recommend using Superior Fence and Rails.

They did and excellent installation Jade was the best she had great communication trough the whole process.

Very professional and competitive in pricing. Communication with sales argent was outstanding. Debbie went above and beyond. The fence was installed in less then 4 hours by the installation crew. They were also very kind and respectful.

By far the worst experience we had with any company. To start, once the sales person Debbie sells you the fence she never picks up your phone calls again. Apparently our tan fence was back ordered, but no one from the company called us to inform or to update us of the status. We had to wait an additional 5 months to have our fence installed. On installation day, the fence crew dug up my yard and left my yard in a complete mess. My yard was so damaged that I had to hire a lawn company to fix the damages. When I called superior fence all they did was point me back to the contract that states they are not responsible for damages in or around the fence. So let me get this right, you damage my lawn and then dont want to take responsibility for it? After numerous calls, and emails superior fence did absolutely nothing for us. This whole transaction was a disaster. Also, when you call in their office support, no one is on the same page, and they are rude. There have been instances where superior fence has damaged peoples sprinkler systems and refuses to own up for what they have done. I would try another Fence company and not go with Superior Fence.

If you are looking for a fence, I do NOT recommend Superior Fence & Rail. I have been dealing with them completing my fence for going on 7 months. I understand so many industeries have been impacting by Covid, but its got to the point of highly unacceptable. There is ZERO communication. I have to consistently keep calling. No one understands my order, they must not be documenting things.-Contract signed 3/23/21 (with the orginal time frame to be 8 weeks)-End of may (10 weeks later) was informed after calling SEVERAL times that the fence was on backorder and unavailable. Original date for BRAND new fence was End of July. Meanwhile my pool was completed. I had to make my own temp fence from construction plastic fence to protect anyone from getting in my pool.-Older material of a similar fence was installed 6/14 (that they randomly remembered they had in a warehouse after calling since I had a pool filled with water and was losing my mind on them), gates were still on backorder. It was noted that ONE of the TWO gates size needed to be changed by the installer. Total price was PAID in full as of this date.-Called on 8/5/21 asking about the status of gates, two weeks later, still no call or email.-Called 8/19 threatening legal counsel. Magically, my husband gets an email 35 mins later that our gates were in and they were coming to install them. They come, and the GATES DO NOT FIT!!-9/23 Sent an email asking WHERE ARE MY GATES!Save yourself the headache and go with someone else. Out of curiosity, I messaged another company and they are currently 8-10 weeks out and have no problem getting materials. 😫😫Had they been honest and actually called ME instead of me having to call them, I could almost be patient through all of this. When I specifically asked why no one has contact me, the reasoning was the are shorted staffed and too busy. But they were not too busy to cash my deposit.

Jade was our main contact and sales rep and she did an outstanding job of explaining in technical detail how Superior Fence is better than the other competitors. We chose the vinyl privacy fencing due to its curb appeal, low maintenance, and its well proven material properties over time in the Florida weather. The installation crew finished this job in about 10 hours and was very pleased with the results. The foreman explained everything when the job was complete and the install looks fantastic. I highly recommend this company and so do my dogs.

**Warning stay away from this company**Working with this company has been a nightmare from the onset, the work is subcontracted out so you dont know whos coming to your home. During my install, there was damage to my landscape lighting, that wasnt reported by the workers, but thankfully my surveillance system captured the event. When I reported the damage to the company, its still not address or resolved, repeatedly told its being checked into.They are very slow and are full of excuses regardig the delays to include, office staff shortages citing people quit on us unexpectedly, we are all new so give us time, supplies are not available at this time, we are waiting on an order to come in, waiting on permits even after the city has verified the permit were issued.Bad companyBad professionalismBad service deliveryDoes not deserve one star

The office did not communicate professionally. The installers spoke little or no English. Michael, one of the installers, who said he was replacing Curley, was his first day on the job. The job was very unsatisfactory. Many calls and e-mails were sent to the office, yet, no respond was received.

This company is by far the worst and most expensive in lake county. I am literally paying almost 5k to only fence one side of my yard and for all that money you would think they would have great customer service. I have been waiting since April for my fence and I only signed with them because my neighbor did and she was doing the back fence.I was told it would not take long since my neighbor has been waiting since last year to have her fence completed but after countless calls I am no closer to getting this installed then I was back in April. Thay also charge a cancellation fee even though they do not hold up there end of the deal. Save your time and money and just go with another company. These people have no idea what they are doing.

Purchased and installed a white vinyl privacy fence. Jade, the Sales Manager, is absolutely fantastic. Offered ideas, options and choices best suited for my needs. Melody, in the office, is great at communicating with us on delivery, install and most importantly, follow up after the install to insure that they have exceeded my expectations. They did far exceed my expectations. The installers were very detailed and precise in placement and construction of the fence. Very conscious of my property, plants and landscaping. Cleaned up and picked up leaving only the fence itself as proof they were here. Bravo to all at Superior Fence and Rail. Highly recommend this company and its outstanding employees.

Good value and the crew did a great job installing. Only downfall was the Salesman told me 5 weeks and ended up being 8 weeks… get it written in the contract.

When we bought our home it had a wooden fence. We knew from the beginning that it wasn’t going to last. After 2 years we broke down a made some calls to get estimates for a new vinyl fence. After about 4 quotes we decided on Superior Fence and Rail. They offered everything we wanted in a fence company. They were upfront with letting us know what would be a process from start to finish. When it came time for installation it went without any issues. They removed the old fence on day 1 and completed the new fence installation on day 2. We were really happy with the installers as they were very transparent throughout the process. We are about 7 days post completion and couldn’t be happier with our fence and our decision to use Superior Fence and Rail. If I had to come up with 1 thing for them to improve on would be the communication between the company and the customer as to where they are through the process from initial signing through installation date.We would recommend them again and have to multiple neighbors of ours.

Worst customer service EVER ! 12 weeks 1 day they came to install. This was AFTER countless phone calls, email to corporate, even several calls to my sales rep. Still nothing but excuses. I went to get my money back. They actually have mountains of files( go see for yourself) pulled mine out of the middle of a stack of at least 50 ! The gal disappeared to the back to talk with the scheduler . All of a sudden they could install the following Tuesday. They sell too many contracts and are not the least bit capable to fulfill them. If you want severe headaches and love to call weekly to hound them to complete the job, this place is for you. The installers are fantastic. Jade is terrific. This is purely poor business practice on Superior Fence and Rail. They left their calling card plaque on my fence toting their name which I wish I would of caught before the guys put it on. Good thing for white duct tape. You should ask for permission to put that sign on my fence. I would NOT recommend them no way no how. Excuse after excuse . Everybody uses Covid as one. Tell the truth, No wonder your office manager quit she couldnt take the justifiable frustrated customers! Good business practice at the very least would be to stay in contact with your customers to keep us in the loop. SHAME ON YOU using the word superior in your name when you are anything but!Response to the owner: I did not ask for perfect service nor expected such. I did expect your company to keep me, the customer informed of my installation status period. It is your consistent lack of customer service that is beyond frustrating.Your installers as I mentioned are outstanding. It took this long for you the owner to reach out.It will indeed be interesting to see if this plaque fact is upheld should need be. I do hope within the next 30 years you can improve on the customer service that is most important for any company. In the long run, it wasnt how long it tookthat mattered, sure its frustrating. It mattered it took this long for you to reach out to me now 14 weeks later with good news you will be here in the next 30 years Where have you been the last 14 weeks?

Just received a free quote from Jade Noblecilla. She went above and beyond to understand my extraordinary circumstances and offered affordable and practical solutions. Its because of the outstanding customer service Jade provided, I recommend Superior Fence & Rail!

For starters, our sales representative, Jade, was awesome! I think she may be the only one who genuinely cares for her customers. But with that being said, everything else has been awful. 3 weeks in a row my fence has now been rescheduled for reasons that they CAN control. Over a month ago I was told that the material was there, but they were waiting on the permit. Now here we are with the permit, but they tell me that they don’t have my material. It seems to me that they are chewing more than they can swallow, especially when I was told “no one will be able to get it done as fast as us”. I’ve spoken to numerous people in the office and they said that they can’t control the decision of compensating us for their mishandling of this situation. Don’t let the fancy brochures fool you! I DONT recommend having them even give you a quote. Keep in mind that we put the deposit down in JANUARY! We have been charged $900 (deposit) so far, but not a panel in sight.

WoW, Debbie was the one who set this up. And Ive been waiting to long now. 4 months now. They literally called me today to cancel my order bc of 811 locate cancelled it supposedly. When I called there was no such thing. The fact that they cancelled mines just to do both of neighbors yard shows how much respect this company has. And I know for fact I had date set before them bc I already told them when I was getting mines. Well, did you know locate showed up to both neighbors and not mines but I got to have to wait. Straight discriminating, poor communication, poor serviceUpdate 10/1After seeing your comment my review. This isnt the case. You guys literally discriminated against me and my family just so you can do other peoples yards. There is one thing you cant lie about. Its the timing of each fence approved by our HOA and they were approved after me actually. Had nerve to come to my house and lie about materials when Im fact me and my neighbors have Tan order. If you didnt want money then thats all you had to say. Dont go and lie.

Communication was terrible and every time I called to find out about our installation I got a different story (none of which were true). We paid cash for our deposit (1/2 of the total) or we would have cancelled and used another company. The work was done well and completed in one day; however, they did cover our sprinkler just enough to have dig it out and move it.

Everyone was amazing to deal with!! Very professional and friendly 👏.. The guys that came out to do the fence was prompt, clean, and didnt play around. They were there to get the job done and so neat.Thank you all

One word. Superior. They are called that for a reason. From the estimate process to the final post being set, I enjoyed working with Superior Fence & Rail. Jade took the time to listen to all of my requests during the estimate process. Jade even took some of my calls after work hours to make sure everything was in order. She went to extra mile to communicate important details about my unique situation. In just a couple weeks Eduardo and his crew came out and built the fence in about 7 hours. Very impressive time frame by the way.. At project start he listened to every detail about how I needed things to be set. All of the fence lines and gates are perfectly straight. The six foot on center posts really look amazing with the high quality vinyl materials. My fence definitely stands out from the rest in the neighborhood. Competitive pricing and incredible value as well.

I worked with Debbie and she was great to work with knew exactly what we wanted and helped us out a lot! Installation was done perfectly !

Superior Fence and Rail was the best quote we received. They quick to come out and give estimate. Debbie was clear on process to follow with HOA process. Installers were nice and did a good job.

I was told 6 weeks and we would have a fence by the sales person…11 weeks later I keep getting the run around and no follow up calls. I have asked repeatedly for a call back and nothing. Was going to cancel and do it myself but they have written in the contract that you pay them 25% upon cancelation for doing absolutely nothing. Beware of this company and their shady business tactics

If I could give this company zero stars they would get it! I’m very disappointed with this company due to lack of communication. I put down for my vinyl fence in January and here it is April going into May in 3 days and no fence yet. I’m a very understanding person that your “short of staff” or that your “waiting on my NOC!” I called just about every week for the last month and a half and kept getting the run around! They even tried to get me to sign a waiver that I had already signed! Very disappointed in the service!!

Contracted with Debbie at Superior Fence & Rail, process was quick, simple, documented and ran accordingly to plan. Good communication from the office manager Katrina as installation was underway. Challenging location with a sloping block and nothing was too much trouble for them to ensure the customer (me) went away happy. Skilled fabrication as I went with the option of steel reinforced gates, came out bulletproof. Installers were skilled and efficient. Consistent with all the others reviews I saw before I contracted with this company. They dont cut corners and show up when they say they will. Took the stress out of dealing with other lesser know/day by night businesses that we also sought quotes from but were never confident would fulfill.

So we had our fence installed today. We were quite happy with our entire dealings with Superior. From our 1st meeting with Debbie for our quote to the installers ~ very pleased. We had to wait quite a while as our fence was backordered (its 2020, what else can you say) but they worked with us on the install date. The installers were professional, very neat and did a fabulous job. Fence looks amazing! Highly recommend!

We had Superior out to give us an estimate when we first moved to Clermont in 2019. Fast forward to 2020 and we remembered Debbie Kunze. She came back out to refresh our estimate and we ended up choosing a white vinyl fence. Two of their team came out and installed our fence and we could not be happier with both the installation and the product quality. The ladies in the office were wonderful at keeping us informed of an install date and worked with our schedule. We recommend Superior due to their professionalism and final product. Job well done!

Took awhile due to material delays from manufacturers.But they did an incredible job. Kudos

Overall happy with the finished product! Superior took care of everything from start to finish. I didn’t have to worry about the HOA or permit process- which was super helpful. The only thing that I wish was done a little better was cleanup after installation. There’s so much sand! I’m not sure what else could have been done- so it is what it is. I was advised to let the rain wash it away within the next few months. Also, the installers used my hose and sand/concrete got into every nook & cranny of the nossel and now some of the settings no longer work. I’m not sure if the installers knew it was no longer working, or if it took a few days to dry up and cause it to no longer work- but regardless, that was a little frustrating. Overall, the fence is up and sturdy- we’re happy.

Probably the last choice you want to go with if you’re looking for a reliable fence company. 3 1/2 months later and we are still without a fence. Being a house hold of two small business owners, it takes a LOT for us to write a poor review, you can scroll down and see my boyfriends if you want an in-depth review. We have waited patiently since we know materials are on back order and are hard to get your hands on. BUT with that being said, the lack of communication is uncalled for. We have had to call multiple times just to get updates on an install date even after our deposit was paid. First the excuse was “we have the material but now we’re waiting on the permit”, so after us calling them, they finally got the permit and gave us an install date. Called two days before to tell us “the guy called out”. Rescheduled us for tomorrow and guess who just so happened to call us today to push us back AGAIN? You guessed it. But now the excuse the material is the wrong color? If you had the plans and had the material for us like you said a month ago, we should be having our fence installed tomorrow. It has been almost 4 months having to retrain our dogs to go to the bathroom on the leash because we have been patiently waiting. Anyone who knows how it can be hard on a dog who is used to a yard, knows that it sucks. I’ll update this review if things go better, but clearly it’s not looking too promising.

I was very impressed with the service. I was told it would be about 5 to 6 weeks to get my fence installed. It was installed sooner than the estimated time frame. The Installers were professional and on time and did a wonderful job. Wow a company that does what they promise! The ladies from the office were wonderful. They answered all my questions and called me the day after to make sure I was happy with installation of the fence. Thanks again for the great service. I will surely recommend your company to others.

An outstanding company and service. I had ordered my fence from another company and after waiting for more than five months they did not complete the contract. Contacted Jade Noblecilla And she immediately returned my call and through her and the companys negotiation we were able to order my new fence. This only took four weeks. I now have a beautiful fence. The installer (Eduardo) was very professional and knowledge able. I would recommend this company anytime. Thank you.

*UPDATE*Had my fence installed May 26th, job was done in one day, Im glad I finally had it done.I had my first experience with them a few years ago and it did work fine but this year we sign the contract in January 17th, got HOA approval on Feb 18th and so far Ive been stressing about having my fence installed. They claim theyre short staffed but other houses in the same community I live signed up after us and they already have their fence installed. Im very frustrated and unhappy and its been a nightmare, everytime I call the office the person who checks the status is always busy, I leave my name and phone and never have a reply. This is beyond ridiculous and irresponsible and I dont know what else to do.

We had some bumps along the road to our fence installation, however, the company made it right. The installers were wonderful. They were professional, polite, conscientious and meticulous throughout the entire installation process. We are very pleased with our new fence.

Jade was excellent on being very informative of the services that we could expect and the workers did an awesome job on the fence and rails for our porch! I highly recommend them!!

We recently bought a new home and by chance encountered Ms. Debbie in our community talking to some other home owner about fencing, and after she was done we asked about the cost and styles of fencing for our home. She was the best, very knowledgeable and took care of us withing days. The contractors who came to install the fence were very polite, friendly, and had excellent knowledge of what needed to be done, all questions we asked were answered. The site contractor was named Brian.Thank you Debbie, Brian, and Superior Fence for making our fence dream come through.

Look, installing a fence isnt cheap. But the communication of Superior, from the first meeting with an awesome sales rep (Jade!) to the end of the install, was great. I felt confident in them throughout and that confidence was well-placed: the end product is gorgeous. The contracted work crews were highly-capable and interesting folks. I highly recommend Superior Fence & Rail of Lake County.

Everything was smooth from the first meeting to the completed installation! Great work and people

Words can’t even explain how amazing this company is, they are so professional with everything they do from the time you book your appointment to the time the job is finished everything is just amazing. Don is absolutely the most amazing person I’ve met and spoke to, I would not ever begin to think about another business to go with when it comes to installing a fence because these people know what they are doing and know how to get the job done right the first time. The level of communication is so professional and they strive to help every customer to their max ability’s. If you are looking for a fence to be installed around the Florida area this is the place to go, hands down the best place around for any fence needs!

Great experience and service from Superior Fence & Rail of Lake County! The sales process with Debbie was great, the installation team was on time and excellent quality throughout. Highly recommended for your fence!

Great company!! Debbie, their head of sales, does a wonderful job explaining the process and answering any questions that you have. Antonio and his partner who came to put the fence did a phenomenal job with the installation!!! They reviewed the fence order before they start, so that everything is clear. The fence was installed in one day! I highly recommend this company!!

Jade, is the most responsible and nicest person to work with. A real professional. Followed up on every detail and kept us informed. Would recommend her to anyone shopping for fence.

Great service and team.

Superior fence is one of many that does not have good customer service they keep leading me on month after month now my fence is pushed back four months out I paid my money the lady in the office is real rude disrespectful and unprofessional I never did business with such unprofessional people in my life the boss never returns my phone calls I just can’t with these people.

Communication was extremely professional, timely, and accurate. The installers were polite, worked diligently, and the fence came out just fantastic. We could not be happier ! Quality and Cost were great ~ and I am pleased beyond belief that this did this all in one day ! I would highly recommend this Company for any Fence work that you need done. Debbie came out and quoted us, went over everything clearly and was super pleasant and easy to work with !

I am very happy and satisfied with Superior Fence & Rail of Lake County, Inc.They installed the fence in a very short time frame. Both Oscar and Carlo worked very hard and were extremely polite with answering all questions we had . They worked very hard and fast in the middle of this extreme hot summer days. I would highly recommend this company to anyone wishing to install a new fence. Dawn at the main office was quick and fast to answer any questions I had and also followed up with me to make sure everything is good. She is great ! Again, I highly recommend this company! Thank you Superior Fence & Rail of Lake County, Inc.

Superior Fence did a very good job with installing the fence in my house. Debbie was very helpful in providing information and making you feel at ease with the decision. The office was open early with pleasant, efficient, and caring attitudes to help me every time I had a concern. They went above and beyond in providing customer service. The contractors used could have been better prepared and organized for the job, but at the end, they were committed to the work and were expert at what they do! This is an actual review from a customer who is satisfied with the work, no affiliation with Superior Fence. Thank you Superior Fence!

I don’t usually write A review But I was so impressed with my fence I thought I had to tell everyone how great they were Debbie went above and beyond she was very impressionable and very friendly and answered all my sons questions with a smile the installers They did a great job they were very friendly very Professional and when the installation was complete they cleaned up the yard and took all the trash with themWe are very happy with the fence mmm guest service not so much But I would definitely recommend superior fence and Debbie And the installers

I love my vinyl fence! My dogs are contained and safe and we no longer have our neighbors looking into our yard. Makes sitting outside so much more enjoyable. Fence was installed promptly and professionally. All calls were returned in a timely manner and I am so happy I chose Superior Fence for my install. AAAAA+++++

Debbie was great with communication and attention to detail. They had a change in office personnel which really slowed down the process and required me to make many phone calls but at no fault of Katrina who hit the ground running once she started working on my project. Make sure you watch the crew because I caught them using only a half of a bag of cement per post instead of the agreed upon full bag (60lbs).

Waiting over 10 weeks, reschedule twice,annoyed to the max, ab I ut to cancel

They were right on time as promised. Raymond did a great job & even got it done in 1 day. Some of his co workers came to help him finish up. I was impressed with their teamwork. The General Manager, Debbie & the office assistant were all very nice too.

We were given an appointment for a noon to 2 pm estimate during which we also hoped to consult with the service rep, Jade, about our proposed project.the phone rang at 1:30 and Jade was calling to say she had emailed an estimate, wouldn’t be coming out at all because it had been raining all day and she was really behind and that the company was working On projects six to eight weeks out. I told her it Hadn’t been raining all day here and that it would have been nice to know earlier in the day That she was cancelling since we had been awaiting her arrival and had postponed other activities.she became very defensive and told me that she called at 1:30 because it was during our appointment time.she went on to tell me I was very rude for Expressing my annoyance with this late notification and when I asked to speak to her manager she told me to call him myself and hung up on me. UPDATE: I have seen your response and I assure you, the only “miscommunication” we are having, is someone is totally lying to you. If this is Jade’s coping strategy so be it. Just know that what my review reports exactly what happened, as she very well knows. I have only ever written three reviews on Google in my life. The other two were five star reviews. There is a clear reason I am Going to the trouble of giving your business only one star. That reason is detailed above, exactly as it happened. Had Jade had a manager call me as requested rather than hanging up on me, I would have been happy to handle this privately.

I was beyond impressed with Superior Fence, Jade, and Jimmy! When I called for an estimate, Jade came out, was very sweet and professional, walked my yard with me, reviewed my survey, asked good questions, and wrote up a very fair estimate. I was kept informed every step of the way while my materials were being ordered. When the installation date arrived, Jimmy was prompt, polite, and an all-around good guy. He did the work in two days, cleaned up behind himself beautifully, made sure everything was exactly as I expected, and did it all with a smile (and country music). I could not be happier with the finished product and highly, highly recommend this company!

We are elated with our new fence from Superior Fence & Rail!!! The entire process from: quote, to contract, to installation was quick and professional. Wanda, the Office Manager, is: attentive, prompt, courteous, and efficient. Debbie, the Sales VP, arrived early for the contract signing and got the ball rolling for an installation the very next week. We put half the money down at contract signing and paid the balance upon completion.We selected Superior Fence & Rail after requesting several bids in the area. The pricing from Superior Fence & Rail is competitive and we selected them because they are an established fence company with a solid reputation for quality workmanship. We are very happy with our choice. A word of caution is due for the installation crews inability to effectively communicate in English. This caused a minor glitch which was corrected right away after speaking with the Office Manager. The entire job, including the correction, was done within 24 hours.Our fence is beautiful and we are thrilled with the job performed by Superior Fence & Rail!!!

Very satisfied. Debbie handled the estimate in fine order. The installers completed the fence in two days. Fence looks great. This is the second time using this company. Would recommend Superior Fence without hesitation.

I want to say that John and his co-worker were extremely good at his job, very professional and hard working individuals.The final installation looked pretty nice and they completed everything according to my expectations.The company was easy to work with, and they took care of all the permits and paperwork.I would highly recommend this company.

They did a great job of taking care of permits and installing fast. One post is a bit wiggly buy I will work with them to try and get that fixed, otherwise a great experienceUpdate-- they came out and fixed the wiggly post, just waiting on the city to come sign our permit. Updated from 4 to 5 stars!

Fence was installed at new home recently. Work was done in less than a day, installers were professional and polite. Communication was fantastic at every step in the process, starting with sales and scheduling all the way through installation. Will use Superior again in the future if needed. Highly recommend their services.

It all started with Jade..... She is awesome first contact and explained the process. What a great company! A good price and great work. Looks fantastic and is a nice product. The crew Brian and Carlo cleaned up like they were never there! Our family is very happy with there work. I will be using them again.

SUPERIOR FENCE And RAIL of Lake CountyWe contacted Superior Fence with a very tight deadline that didnt leave much room for permitting, flag posting and installation. However Superior Fence DID IT and they came in faster and cheaper than the big name fence company in our area.From the estimator, our contact in their office to the installers, everyone was a pleasure to work with, friendly, respectable and knowledgeable about their product. We were so nervous about our deadline not being met but they were very confident that our job would be done within our deadline, not one of them sounded doubtful. Their process is very smooth and they are easy to work with.I will definitely recommend this company to anyone looking to have a fence installed of any type.

Superior Fence & Rail was so great to work with! They stayed in contact with me throughout the entire process. When it finally came time to install the team was efficient and left us with a beautiful fence (they even made it safe for our little dog so she wouldnt escape out before our inspection was complete!) Thank you all!

I highly recommend Superior Fence & Rail of Lake County, Inc. My sales representative Debbie Kunze and their whole office team made building our new back yard fence such an easy and effortless process for us. Debbie took care of all the paperwork for us and everything got approved quickly. Their builders did such an amazing job and had great costumer service!

Office staff members @ Superior Fence and Rail in Lake County were extremely helpful in resolving my issue with my fence installation layout. My in house sales rep heard my wish & took measurements but did not honor it when she did the paperwork which the day of installation came to my attention and I was highly livid. Partially it was my fault too for overlooking the paperwork and not taking notice earlier. The installers where great too! I had to pay extra for materials but was so worth it for what I wanted. Delivery guy was punctual! I do recommend this company there prices are reasonable compared to other competitors. I however do not recommend the in house sales rep Debbie.

Quote was exactly as charged. Crew came exactly as indicated. They were professional and did a great job. Fence is great quality and neighbors have commented on how nice it looks. Highly recommended. Thank you!

Great company 👍 very fast and great workers. Only complaint was communication but it wasnt too bad. Still highly recommend

I went with Superior after getting several quotes from different fence companies. They were competitively priced and Debbie was very helpful with all the necessary paperwork associated with the dreaded HOA. Once all the hoops were jumped through John and his crew had my fence up in 1 day. Overall i am very happy with my purchase and would do business with them again. Thanks again.

They were a wonderful company to work with. We are very pleased with our fence, and it looks really nice. The installers were very good, and our little sales girl was extremely good. Would highly recommend this company when looking at a fence.

We love our new fence from Superior Fence & Rail of Lake County! Our salesperson was Debbie. She was extremely knowledgeable, friendly, & competitive with her pricing. The crew did an amazing job with the install of our vinyl fence. We have a large yard & didn’t expect them to finish the same day, but they did! The crew was also very conscientious about our concern of making sure the fence didn’t have large gaps underneath since we have 2 small dogs. They even worked through the rain. Debbie & the office staff were good about taking & returning our texts/phone calls too. The permitting process did take a while, but that was the city’s fault, not Superior’s. Although I do think Superior could have followed up on the permit better, instead of us having to call their office a few times to ask if they had the permit yet. Overall, it was a great experience & I would definitely recommend Superior Fence & Rail of Lake County.

Excellent Service!! The office staff is friendly and responds quickly, thanks so much Wanda and the rest of your staff! Brian and his team completed our fence quickly and efficiently! They were very friendly and courteous!We will recommend your team to everyone!Happy Homeowners,Ian & DeReese Charles

Everyone from the sales manager to office staff to the installer was very friendly and Knowledgeable. They made the process easy and took care of it all- including obtaining the association approval and permit. Price was also competitive and affordable! Would high recommend them.

5 stars for fence materials and installation. Finished job is nicely done. 5 stars sales representative, Debbie. 3 stars for the very bumpy final stages leading up to installation being coordinated by the office staff. While the office staff are all very friendly, things could have been handled better. Maybe it was a fluke, but the negative situation at the end was strong enough to make this an overall 3 star experience for me. Also, FYI, leaving an online review gives an extended warranty on vinyl fencing.

Our installer did an excellent job installing our fence. Very knowledgeable & extremely friendly. Very happy with his quality of work.

I had no issues with sales but, did not appreciate the office staff asking for payment when I told them the fence was placed in the wrong spot. Installation did not go well. The person installing the fence spoke little to no English and was not able to communicate with me when I asked questions on the day of installation. I made the mistake of leaving during installation only to return and find that the fence was placed in the wrong place. During the original estimate and measuring I specifically asked for the irrigation system to be inside the fence. The sales person measured accordingly and assured me it would be no problem and even commented that the sprinkler heads were very visible and it probably wasn’t necessary to mark them. However they ended up outside and under the fence. The installers also decided dumping all the grass clumps behind a tree in my yard was an acceptable way to dispose of them. Eventually we were able to get someone else from the company to come look at it and they agreed that it was placed in the wrong spot and it was moved to the correct spot a few days later. The second time they left an even bigger mess and we discovered they barely covered the original post holes when one of my children tripped in one. While we did eventually get what we asked for, I would not recommend this company to my friends and family.

Highly recommend superior fence & rail of lake county. Our sales person Debbie was very helpful and answered all our questions throughout the process. Pricing was very fair and installation was quick and easy. Overall a very good company to work with.

Our company Southern Self Storage commissioned Superior Fence and Rail to remove a portion of our fence line back. Everyone I came in contact with was so professional and personable. Richard especially has been great with communication is so very friendly and quick on sending someone out as needed. The gentleman that did the work was so helpful in explaining the work to be done and did a flawless job! I highly highly recommend them for your fencing needs! Thank you guys!

SUPERIOR FENCE And RAIL of Lake CountyJust so you know this company ought to be on your list when you are considering getting a fence installed. I did and from start to completion everyone was fantastic. From the sales consultant, Debbie K., the office staff and the installers, everyone was a pleasure to work with. 5 STARS. I have an aluminum fence and my overall pleasure is the MAX and no doubt will last for many years.

Perfect Salesmanship, perfect installation at a great price. This company uses a professional sales staff that is capable of explaining the differences in quality of the products they are offering. They can show you a transversely cut section of the different grades and explain wind speed specifications and warranty information to help you determine which product best suits your needs. The installation crew was timely, professional and courteous. They did exactly what they said they would do without any surprises. I had a fence covering the back of two lots and it looks great. I am very satisfied with the quality of the product, the installation process and the price and I would highly recommend Superior Fence to anyone in the area.

Debbie was our sales rep and she was AMAZING! We were actually quoting with another company and due to her customer service and quick follow up, we made the decision to go with superior before we even got the quote from the other company. She made us feel valued and that our business was valued. Hard to find service like this these days!

Superior Fence and Rail of Lake County was amazing. If I could give them more than a 5 star I will. Jade was my sale rep. She did a fantastic job with everything. She must be the reason they name this company Superior. Everybody that I talked with was super nice. The 2 guys who installed my fence did such a professional and quick job. They took pride in there work. My tan vinyl fence looks perfect. I couldnt be any happier. I would definitely recommend this Company to everyone.

My experience with your company has been less than favorable. I contacted your office on 1/24/2020 and spoke to a lady named Dawn who explained to me that she had the ability to give me an estimate over the phone if I could provide a copy of the land survey we had done on the house when we bought it and highlighted the area that would need fencing. I replied and waited, with no response. I finally called back to your office and spoke with Lacey who assured me that She received the information and that it was Dawns Birthday, and stated that Dawn had tried to return my call but my voicemail box was full ( this was not true, I had received a few voicemails from others after earlier that day, and she was out of town but was still answering emails. I waited again. I had to again call your office and spoke to Lacey who then tells me that the information I sent was not what was needed and asked for the measurements of the space for the fence to be installed. Lacey gave me a quote. I requested the quote to be sent in writing so I could use it to obtain financing. Lacey said that she would email it to me. I never received the email that was supposed to have been sent twice. I still had hope and again reached back to Lacey and scheduled an onsite estimate. We scheduled for 2/13/2020 from 11am/1pm for a lady named Debbie to come to our home and give us a written estimate. We received no phone call or visit from Debbie. This is very unprofessional and my experience with your company has left me both disappointed and dissatisfied with your company. I would definitely not recommend your company to anyone wishing to receive professional and courteous service.

Im glad I went with Superior Fence of Lake County, they did a very outstanding job installing my new fence around my property. They were courteous, knowledgeable, and professional. Now I can relax and BBQ in the backyard with no problems. I will recommend them to my friends and family. Once again, Thank You!

Debbie was wonderful and very knowledgeable. The installers went above and beyond. They stayed late until the job was finished. All my questions were answered by anyone I spoke to when I called. Please use this company!

Laci, my sales rep, was amazingly friendly and courteous. There were a few questions she couldnt answer immediately but she was able to get the answers quickly. Her personality was the main reason I did not shop around. The prices were fair, though changed once or twice because of forgotten additions . The contractors were ON TIME! They were EXTREMELY polite and knowledgeable. Their professionalism extended into the labor practices and quality of workmanship. After my gates were installed, I noticed there were two panel sections left over...not paid for or promised. I asked the contractor if he would mind staying and erecting the other 2 panels. He asked me to call the office and purchase the panels then hed be HAPPY to stay and install for me. The add on call was extremely easy and only took a few minutes and the contractor began the installation process. I was contacted the following day by Laci, inquiring about the installation, the contractor and the quality of workmanship and product.In closing, I HIGHLY recommend Superior Fencing for a trustworthy company offering fair pricing, friendly contractors, quality workmanship and an EXEMPLARY sales person!! Thanks SUPERIOR !

Finished workmanship and looks were great.However, my cable was cut twice and sprinkler pipes was broken once.The worker said I was supposed to have flags where the cables and water pipes are.The office staff was very pleasant and accommodated. They took care of any problems I had.I am happy with the work done.

I am very delighted for the excellent job done. Your company is very professional and have an excellent fence installer. I highly recommend your company. Great job! Par excellence! Thank you.

Superior Fence and Rail did a great job with our vinyl fence. Debbie in sales was very informative and competitive in trying to win our business. As first-time Florida residents, it gave us piece of mind to have Debbie by our side helping us through the process of working with the HOA.The installers work thorough and kept me informed every step of the way. They made sure to get my approval and confirmation on big decisions like the placement of the gates and if the fence was supposed to follow the grade.I would recommend Superior Fence and Rail of Lake County to anyone.

Thank you so much Superior Fence for great service. Superior Fence and Rail of Lake County came and installed our fence for us. The process started October 13, 2018 and our fence was installed on December 6, 2018. Its not completely finished, but its really no ones fault, just something that we all should have realized and didnt. Debbie was great to work with. There was a little back and forth with my HOA, but the permit was approved quite quickly. Sauls installation team was great. They were professional, respectful, and knowledgeable. Hoping the see them soon to complete the job. Superior, you have some great workers. Thank you so much.

BEWARE!!!! Spiro, the new owner is out of touch. 1 day after permit was finalized, which I had to remind them to do, he is demanding payment. Threatens to come remove my fence if I dont. Thinks its appropriate to text @ 8 am on a Sunday requesting payment. Looking for a new fence company.RESPONSE: Considering I only visited one fence company and that same fence company said that you dont know anything about fences and dont know how to treat people, and it sounds like Superior Fence is in financial crisis and you were trying to save a sinking ship. I doubt I was turned away. It was simply a matter of not accepting the financing that I have secured. The fence was not complete until yesterday. It is considered complete when the permit has been signed off on for final inspection. Again, this was something I had to remind your sales person that it needed to be done. HOURS after that was done you are asking for payment and then the next morning, while trying to have a nice morning with my daughter at her school, you try to debate with me on the phone. I hang up and immediately you threaten to remove my fence if payment is not resolved THAT DAY. In a last attempt to resolve the issue, I filled out the required paper work, scanned and was ready to send. All I asked was for you to listen to me so I could air my grievances. All you could do was cut me off and not let me speak. You couldnt get past your own arrogance and let me speak. Had you done that, you would have been paid in full this evening. Shame.

Review has been updated (4/8):Broke multiple sprinkler heads and buried one of the them in the concrete. It took roughly 4 hours to fix it. The Fence looks great but I was really upset that I had to spend money and time to get the sprinklers fixed.In response to owner of Superior Fence&Rail, INC.I left a true and honest review. While I may not be in your system, my husband certainly is. I have attached a picture to show you that your company is the one who provided/installed the fence. I do love the look/appearance but it was very frustrating for us to spend a weekend afternoon fixing the sprinklers. I had the fence installed last fall and I was tempted to leave an extremely poor review at that time. I decided to wait awhile, because at the time I was very displeased with the sprinklers. I believe that I have justified the reason for the 3*.