They still amaze me with their great customer service. I took my car for radio signal problem, but they found out that I have bigger problem to fix. they didnt want me to drive it out of the dealership. Rachel Diedrich went far and beyond to get it done quick and under the coverage warranty, I didnt have to pay anything. she saved me hundreds of dollars. thank you Rachel.....keep up the go work.

Took my car for service cause it was licking oil, end up being that who ever mechanic technician worked on my car last time left the screw from the oil pan loose so thanks to that i had to rent a vehicle, gas so i ended up spending $90 just because a mechanic technician did not do hes job right, ever since I got the car on this dealership its been bad experiences after bad experiences, based in my experiences? Quality its not there, they just dont care about quality, no more buying vehicles from this dealership anymore.

Weve been using Mossy Honda since we purchased our Pilot new in 2016. For the most part weve just done oil changes and basic, routine maintenance there, but more recently weve had other issues that have needed to be addressed and Im sorry to report that our experience has not been positive.1. On one occasion we brought the car in because our starter wasnt working well (sluggish), and the service advisor suggested that I didnt know how to start the car property (the car Id been driving for several years at this point). Not long later there was a recall, because this is a known issue with this vehicle.2. Their communication is TERRIBLE! After swearing I wasnt going to go back to them I found myself back in their service center this week (our air conditioning wasnt blowing cold unless driving at freeway speeds) and our other mechanics equipment to test the AC was down. I dropped the car off the afternoon before the scheduled appointment, so they could assess the problem the next morning. The service advisor I spoke with upon dropping off the vehicle was really pleasant and I was feeling willing to give them a second chance. The next morning I received two text messages and an email explaining what theyd found (they stated that they found no leaks, but they wanted to recharge the AC and add dye, in case there were further issues down the road). I approved the estimate online and then waited for a call that the car was repaired. The call never came. I called to check on the vehicle around 3:30pm and was told that it didnt appear that the work had been completed, but they werent sure, because my service advisor wasnt available, but he would call me back. Well, many attempts (phone calls and texts) to reach them and get info about the vehicle failed. I called 5 times between 3:30 and 6. Each time I was told someone would call me back and nobody ever did. By the time I called at closing time (6pm) I was extremely frustrated. That person was finally able to tell me that the work hadnt been done and that they would do it in the morning.No call in the morning either. We finally called them around 10:30 and were told that someone had left us a voicemail (untrue). The car was done and we could come pick it up. We picked up the car later that afternoon and after driving it for a little while realized that the issue was not even fixed.When we called to discuss this with them we were told that adding the dye was a diagnostic tool and that we were supposed to bring it back in after a few days of driving it to evaluate if there was a leak. This was NEVER communicated to us, and at this point I feel that we were charged $300+ to recharge the AC, which was probably not even the problem and likely a waste of our money.This issue is still ongoing. We took the vehicle back in and they found a leak this time. Wish they could have found it before charging us $300 to recharge the AC. Now it needs a new compressor. We wont be getting it repaired here unless Honda agrees to a goodwill repair for this or another issue weve inquired about. I will update this review if there is a positive resolution to this, but not expecting that to happen.

Ive encountered two parts agents. A knowledgeable gentleman who went out of his way to both support And educate me. And a short dark haired lady who was kind and quick as well. Great experience. Ordered my parts. Came within the timeframe as specified. Received a courtesy call upon arrival. Overall Great experience.

Been to Mossy Honda 🍋 few times, treat me full of respect and knowledgeable, my new Automotive Dealership/Parts.

Great service from the online system to make an appointment to the phone call follow-up to the service at the dealership!

Left after waiting 20+ minutes for my scheduled service appointmentWalked it to find out what was going on and saw at least 4 service reps sitting at their desk, texting, unmaskedI will not be going black

The service was excellent very prompt and official i would highly recommend them

I do not see any reviews for the Sales Department....now I know why. Horrible experience. I tried talking my son into buying his car at Carmax. He wanted a new car. Never again. These people are liars, they are not able get their documents printed with our correct information. Run!!!!

Excellent customer service, I never have second guest my maintenance on my car

Good service experience. Shout out to Mayra for being a great rep!

Road construction! Mann can not be more confusing, car deals I think they can do better for their costumers😣be aware!!!! Tune ups ..good service😊

Scam do not buy. Sold me defective vehicle and did not want to fix or give money back.

They repair a recall and they answer all my questions about it great job Ill say

Was lookin 4ward 2 go Buy a 2019 Honda RidgeLine. After speakin w/Vannsa who reached out 2 me. Told her my story or Past 3 Different Honda Dealerahips. Mile of Cars. Honda of Temleca, & Mossy Honda. 3 different Locations. 3 different answers 4rm 4 Dealerships. Taught it would b different talkin 2 Vanssa. But after ceein da way Carlos ( Credit Dude ), was talkin 2 her made me walk out!!

See TJ in service. Fair, friendly and always takes care of the car. Fair prices

This is where I bought my car! Ask for Tom the salesman! Great service!

Took our Honda for recal air bags and then when got it back, the side door bumper protection is gone..

Mossy Honda is the best honda dealership in San Diego.

Decent customer servics

Good spot to get a car

Service is great and they are friendly

Knowledgeable technicians and good services

Great customer service!

Fast a excellent service

Friendly, knowledgeable staff !

Very helpful.

Great service!

Mossy Honda is nice.

Okay