My sales person was AMAZING!! Tom Adibmand at the Lewisville store was friendly, helpful, patient, and really knew all about the mattresses. We had been shopping for months and had visited many different retailers, but couldnt make a decision on what to get. Toms expertise helped us finally decide on 2 new mattresses. He took the time to find us the best deal available. I highly recommend this location and Tom for all your mattress needs.
Absolutely amazing experience. Even when we hit an issue with delivery, they worked it all out, handled everything and sent us a thank you gift for all the extra fuss! Great service.
Brenton is a WONDERFUL help! He wasn’t very pushy and took the time to understand what I was looking for. He really worked with my budget when I told him I couldn’t go over a specific amount and cut me a great deal! I will be going back if I need another bed. Highly recommend!!
Great location, store was clean, had a great atmosphere, and multiple selections to choose from to fit your personal taste. We highly recommend Brenton. We cant thank him enough for his friendliness, attentiveness, knowledge, and he took the time to help us find the best deal possible. Thank you, Brenton! Were definitely recommending this location to people on the hunt for a new mattress!
I had a phenomenal experience working with Brenton Belcher to get a new mattress from this store. Thanks to Brentons patience and expertise, I didnt have to do any of my own research, he found a mattress that was a perfect match for what I was looking for. He also found a mattress that matched my budget and helped be expedite the purchasing process so I could make my next appointment that day. I recommend this store and if you get the chance to work with Brenton than do it!
I was a little aggravated that the sales clerk told me he had to see my drivers license to make the purchase, in almost went elsewhere to purchase the item.I told him i would have happily given my name and address he truly didn’t need to see my license. I will probably show elsewhere for our king bed.Thanks,Terry Ellis Lewisville Texas
As I entered the store I received a happy greeting of hello and a huge smile from Zachary! He was warm and inviting and him and his manager went above and beyond to provide me with the most amazing customer service!! They made sure I was 100% satisfied and explained everything in detail!! Go check them out at the Lewisville Sleep Experts location!! :-)
I would definitely recommend this place for anyone looking for mattresses. Brenton is amazing guy, he took time to explain us about all types mattresses and helped us to choose the one suits our needs. He is extremely patient and didn’t force us to complete the sale. We took enough time and made a right choice!
Went to this location and was helped out by Brenton! He was exceptionally professional and very insightful about the style of bed I needed. Using the sleep diagnostic bed, he found out that although I’ve been anecdotally claiming that I sleep better on firm beds, I’m actually a soft bed kinda guy!!! I’ve been sleeping great on the new bed he suggested for me ever since. Thanks Brenton!
I came into the store with my mind set on a mattress and included base. Brenton was amazing at explaining the importance of a long-lasting purchase. I spent well over the average time someone should be in a Sleep Experts, and I enjoyed every minute of it. He is so warm and welcoming. If I need anything bed related, or a friend of mine needs a new mattress, Brenton is going to be the first person I think of!
Loved going into this store. Brenton was so helpful explaining all my choices and patient with all my questions. He didn’t pressure me at all. I am really happy with my purchase and I recommend Brenton and Sleep Experts to everyone.
I’ve always received great customer service from Brenton the manager at this location. I suggest discussing your purchase with a CSR before lying on the mattresses. There are too many and it gets confusing. They are really great at understanding your purchase and narrowing down the selection to a few good choices and making the shopping process simpler and more efficient. A+
Brenton was such a big help! He was very thorough and was readily available for any questions. Would definitely come back and buy from him again
Brenton is so helpful! They know their products really well and have great customer service. I can’t imagine going anywhere else for a mattress
Excellent location with a great selection to choose from. Staff was friendly, and Brenton was particularly helpful in assisting me find exactly what I was looking for. Will return for future purchases!
Brenton was extremely helpful. We came in certain we wanted a particular mattress. His consultation lead us to something different that we wouldn’t have considered otherwise and are glad we went through the process to skip the hassle of trying to return something we thought we wanted. Extremely knowledgeable and great communication and follow up after sale.
Brenton was very friendly and extremely helpful. He gave us all the options and helped us pick the right mattress that was in our price range. He did not push us into making a decision.
Nice customer service thanks for your help zack
Great store. Brenton helped us and was very helpful in picking out the perfect mattress!
The “sleep expert system” works as intended. Definitely accurately narrowed down the selection to only good candidates for what worked for us. Good selection and the staff member was clearly very knowledgeable on the various different mattresses and the differentiating factors.
Zach was very knowledgeable and helpful. He knows the products. Need a bed, he is your salesman!
Joseph is amazing and did everything he could to help us! I recommend coming here even if just to test out a mattress and see what fits you best. Great customer service and very personable! If you need a mattress call for Joseph!
I had a great experience purchasing my first mattress from here! Brenton helped me pick out the mattress that fit my comfortability and price range. He was professional, attentive, and answered all my questions. He allowed me to choose the mattress I wanted without being rushed or pressured to pick a specific one.Would highly recommend for affordable prices and great customer service experience!!
The sales associate Joseph did a great job in showing me different types of beds that I might like. I was blown away by the great price he offered me! I definitely recommend Sleep Experts for your next bed purchase.
Everyone was great. Helpful in making the decision I needed and answered all the questions I had.
Really great experience. Tom made me feel comfortable and ensured I get the best price on my mattress. I would purchase from here again!
Joseph was very helpful and we had a great shopping experience. He is knowledgeable about the beds and was able to get us the bed we need. I recommend going here for a new bed.
Very courteous, professional, and fast service. I recommend this store as a go to for your sleep needs!!!
Joseph was fantastic and helped us get what we needed for the family. I recommend coming here on the days he works a to find a bed or even to just see what you might want in the future.
Almost forgot to add a review as my husband and I anxiously wait until we can actually come back to buy the mattress. But we are so happy with how we were treated, even though we stated we were not trying to buy that day, we were assured that if we came back we would be helped regardless. Im grateful that in times like these people understand that. We definitely will be back. Thank you Joseph Rodrguiez for your undivided help and attention!
My girlfriend and I were looking for a new mattress today and had been shopping around for prices. After meeting with David O., he immediately gained our trust by providing optimal customer service. 100% professional and friendly. Before meeting David O., we were a little unsure of our buying options but with the service we received we are finally going to be getting a better nights sleep with our new Purple3 with adjustable base! We cant wait for our new bed to arrive! Thank you so much David!
Brenton was really knowledgeable and personable. I would recommend anyone looking for mattress to look no further. Thanks for you help.
Joseph was the best! Thank you for my new bed!!!! I was so anxious about moving but now I have to worry about one less thing. Thank you!
Shopped with Joseph and must say he is incredible! Thank you. Can’t wait to sleep in our temper pedic mattress.
Great help from Brenton! Super knowledgeable dude. Highly recommend. 👌🏼
My wife and I were in the market for a new mattress due to our old one giving up the ghost basically. We were greeted by a Mr David O. David provided outstanding customer service. He was able to answer all of our questions pertaining to our purchase. The shopping experience was very pleasant. At no point did we ever feel pressured to buy more than what we needed/wanted. 100% satisfied with the customer service.
I specifically had a item that i wanted to purchase.Joseph help me with the deal and pricing.I have purchased purple 3 mattress and 2 purple pillows with unrealistic price! Thank you so much! I cant wait to receive my order next week!
Fantastic service and prices. Brenton is a great salesman.
My husband and I had a great experience. Asif, the manager, was friendly and knowledgeable. He was extremely patient with our questions and indecisiveness. Thank you Asif for your exceptional customer service!
Walked in on a whim and left with a mattress and a couple of other accessories! The store manager Gabriel Hernandez is amazing and very helpful. He made the process super easy and smooth it felt like i was just picking out groceries at the store. Very nice store with a great atmosphere :) would recommend.
My husband and I came in on 1/17/2021 and bought a Tempur-Pedic Probreeze Medium King Mattress with smart base that was on clearance. Advise Joseph our sale person, i wanted to look at other mattress and do some research before I bought. He advised he could save us money if we bought the clearance one and it will be the best night of sleep. We went ahead and bought the combo. They delivery the set on 1/23/2021. My husband woke up sore in the hips and I woke up with a headache, shoulder and neck pain the 1st night. The 2nd night I could not sleep in the bed all night. My husband is still sore. There is a smell to the mattress that smell old and that is what giving me a headache. I called the store and talked to Joseph. He advise me I need to sleep on the bed for 30 days to break in the mattress but nothing he can due b/c it was clearance. So the end of the story is if you spend over 6K with a store and cant sleep on your new mattress with this company, you have just spent money for no reason. Buyer beware. Not a company that stands behind their items and care for their customers.
Excellent Service! Brandon was great to work with and made our mattress experience easy.
Brandon was so helpful Excellent customer service . Thank you.
Great customer service from Brandon. Helped us find what we were looking for and went his way to get us an awesome deal.
Came here with my wife looking for a new mattress for our new place. The manager, Payton helped us out a lot. Great customer service and gave us the best deal we could find both in other stores and online.Definitely recommend.
Tom gave us excellent service.
Find all your Tempurpedic needs here, shipped fast!
Came in for a mattress, left with a mattress. Gabrielle was awesome. We felt no akward pressure, and felt very comfortable. I will definitely be coming back.
The manager, Gabriel Hernandez was great! My partner and I came here looking for a new mattress and he was super helpful with finding one that best suits our needs and wants . If you want great customer service, go see him! :)
5 Stars all the way ! We had a wonderful mattress shopping experience. Payton was so helpful, kind and considerate to us we truly appreciated him . He made our mattress shopping great and made us feel very special. Thank you ! Payton 👍😃 Mr. and Mrs. Torres
We had a great experience with Gabriel. Made us feel welcomed and helped us look for a comfortable mattress, we also had a few laughs with us. It was overall a great experience.
Peyton was awesome! He helped my husband find a great pillow. Peyton was so patient with us finding the right pillow. He has my husband looking at a purple mattress see you again soon Peyton! You rock!!!
We had a great experience at this store! Oscar and the other gentleman (cant recall his name,sorry) were very helpful in helping our son find the right mattress for him. No hard sales & they were happy to put down several mattresses, over & over, for us to test. We got a great deal and liked that I didnt feel like I had to search multiple stores just to find a good deal. Ill be returning to this very store & to Oscar to purchase a new king size! Thanks for the help & for making the process simple & pleasant.
I and my wife had an excellent experience at this store. Oscar is very helpful and nice. He was waiting more than 30min. for checking how my wife feel on mattress. We finally found best bed for us. Thank You Oscar.
My boyfriend and I came here on Friday with hopes of finding a mattress but knowing Id never find a mattress as good as my previous one that I no longer had but knew anything would be better than my boyfriends current mattress AND I was completely surprised after spending time with Oscar.He spent well over an hour with us talking to us and having us try different mattresses. He was determined to make sure we didnt leave with a mattress we werent in live with and we did not. He set us fast delivery and it will be here on Tuesday. Ive never been so excited about anything until now.I encourage anyone who is looking for a new mattress to go see Oscar immediately. No matter your price range he will get you into a new mattress that day at the vest price possible. Ill post pictures once it gets delivered.Thank you Oscar! You have no idea what this mattress means to us. Im definitely looking forward to a peaceful and pain-free nights sleep.
Great, no pressure sales staff. Very helpful.
David O. was fantastic!! My husband and I have completely opposite sleeping habits and David listened to all of our needs and helped us find the perfect mattress and accessories and worked within our budget as well.
My husband and I came in to see if I could find a mattress that I liked with the expert match system and we ended up spending nearly 3 hours deciding which bed we liked best. Oscar was awesome and never complained about how long we were taking, despite the fact that it was nearly 2 hours after close before we finally decided!! He was super friendly and helpful and even found the bed we liked on clearance to get it into our price range! We could not have asked for a better experience or better service!!!
Payton was awesome! He listened to our needs and didnt pushed us at all in our decision. He gave us an amazing deal we could not refuse.
David listened and helped me find a mattress that was a fit for my budget and needs!
Great customer service. Friendly and knowledgeable.
Brandon was very nice and helpful. He took the time to go the extra mile for me.
Payton & Sam were very patient with me. I returned a mattress and they gave me no hassle about it whatsoever. Very friendly and would recommend to anyone
Let me tell ya, If your looking for a mattress, this Sleep Expert in Lewisville is the right place to stop at. I’m sure the first thing you buyers will do is look at review of this store. Your probably seeing the name “Sam” on everyone’s comments and review! Well guess what?!?! this young man is the real MVP! He patient, knows his stuff, and most of all he’s tries to make the customer happy soon as they walk in and especially when they walk out the store. If I was the store manager of this location I would be so greatful To have a salesman like Sam Beaver! I highly recommend choosing this store for your search of a good night sleep. I mean who doesn’t like going to sleep without hurting their backs and hurting the bank account! 😊😊😊😊
It was quick and easy!
We had stopped by yesterday and had average expectations for what we were walking into. We were pleasantly greeted by Sam Beiber, who immediately assisted us in finding the best mattress for us and our own individual needs. He was so friendly and patient, as this was our first time buying a mattress for our new room, I cannot believe the phenomenal price we received for our purple mattress, and not hiding anything from free items and mentioning it’s competitive offers and telling us what he’d do for us, that, is excellent service and we know where we will be buying our second mattress. Mr. beiber, thank you for your perfect service and we will gladly recommend this place to everyone looking for a mattress!!
Sam was incredible salesman the best I have ever seen. He is young but dont let that fool you his knowledge is beyond his years and customer service is stellar.
Oscar went ABOVE AND BEYOND to help me find the perfect bed. He spent several hours answering every question I had (which was a lot) and educated me on all the different types of beds they have to offer. I really want to thank him for helping me the way he did, you dont find that in most salesmen today. Thanks Oscar for the excellent customer service!
Oscar was amazing! Very knowledgeable and got us a great price! Highly recommend getting your mattress from here
5 STARS ALL THE WAY !!Sam was an amazing help today with buying our bed . Any Questions that me and my husband had he was more then happy to help . I have never recieved as much kindness and attentiveness then what I have received with him,even when he had to stay after hours just to tend to us he was more then happy about it . Thank you !Thank you! Thank you!Anytime someone I know needs to buy a new matress I would most definitely be referring them here !!
Oscar Mateos helped us find the perfect mattress and fit it into our budget. Over all best mattress shopping experience I have ever had.
We went in today and worked with Ms. BRITTIN! She was amazing and very eager to help us! We are so excited about the delivery of our new king split bed!
Trevor gave me a fantastic price and deliver sooo fast to me! I would like to recommend to find him to get the great deal!!
Gabriel listened to what I was looking for and pointed me in the right direction.
Just looked at some mattresses. Nice
Gabriel was helpful, the credit process was easy
Not cheap
Great.