Through the years, I have leased several Rogues at Zeigler and have typically appreciated the level of service that I’ve received. Yesterday, I stopped by this dealership to explore my end of lease options. Luckily for me, I was greeted by Lou Lopez, a member of the sales staff. He introduced himself, inquired why I had come in, and we proceeded to his cubicle. Since I walk with a cane, I appreciated that he immediately ensured that I could sit down and be comfortable. During our discussions, Lou listened to what I had to say and what my ultimate goal was. He took what I had said into account as we talked about each of my options. I very much appreciated that Lou prioritized my needs and incorporated what I thought was the best choice for me at this point in time in our discussion. Happily, we arrived at the same conclusion and I purchased my current vehicle. Lou handled the remainder of the process in an efficient and professional manner. During our time together, I felt at ease and most importantly, I felt that I was heard and that what I wanted was the endpoint that we both wished to achieve and ultimately did! I am NOT a fan of the hard sell and the relentless push by many in sales who are not open to accepting “no” as an answer and as a result they just can’t let it go. I’ve had experiences like this before and I have either not returned to those businesses or have tried another sales rep. Luckily, I found Lou Lopez and I am very pleased that I did and would not hesitate o return to Zeigler to work with him again!! Thanks for a great experience, Lou!

Thank you to Jimmy and the finance department at Zeigler Nissan for helping me purchase my lease with no hassle and no hidden fees!10/10 recommend Jimmy for your car buying/leasing needs. Hes down to earth and not pushy at all. We will definitely be back to this dealership and specifically Jimmy to purchase in the future! Thanks again!

I have to say that buying a car from anywhere can be so nerve wracking but as soon as we we’re greeted, willie made it really easy and we warmed up to him as soon as he we got talking. I know we took a long time to finally say yes, and what I loved about the customer service was that he didn’t grow impatient, he wasn’t just talking just to make the sale, he was able to relate to my situation and that made it easy to finally say yes to the car we bought! Thank you Willie and everyone at Nissan who made it possible to drive home with a new car! I will recommend this place to anyone looking into getting a car! Thank you again!

Excellent customer service!! Luis was very helpful and went above and beyond..he informed me of my warranty still in existence which I was unaware of. Each time I have service at Zeigler Im always impressed.. Very honest, upfront customer focused service. So glad I bought my truck from here. Thank you.

Ziegler’s service department is amazing! Always so helpful and don’t pressure to get items rather explain the why and let you make the decision. Quality work and always looking out for the customers best interests.

I cant say better things about this dealership. Just closed on my second lease with them. Ken Hibbing did an awesome job helping me find the best lease for me with ease and patience. I would highly recommend going to see him with your lease needs.

I’m not one to leave negative reviews but this dealership is the worst I’ve experienced. I’m pretty sure the positive reviews are bought or fake.They advertise one price to get people in the door and add $6k+ fees when you get there. Outside of bad business practice, no one wears a mask. We were working with a salesman who mentioned he had COVID 3 weeks ago. He still wasn’t wearing a mask?!?!?Avoid this dealership at all costs.

Wow! I love this place! I had one of the best experiences here! Even though they were very busy when I showed up, they still made sure to greet me and keep me updated as to when I would be assisted. Once someone was free, it was a pleasure going over all of my options that fit my budget! I havent bought yet because there are a few other cars I want to check out, but I have a feeling I will be purchasing here. I definitely would recommend shopping here! I dealt with Moe, Lou, Ken and Alex. They are beyond professional! I was very impressed!

First time at the dealership and I must say that I enjoyed my experience. I was greeted by salesman Leavon. His service was professional and courteous to all my needs. He worked diligently to get the numbers where I needed them.

Had a great experience. Everyone was really nice and welcoming. Definitely would recommend coming here to purchase a car! Thanks to Francisco Rodriguez for working with me and being patient in helping me get the car I was looking for. Took great care of me and made things really clear and straight forward. Would recommend going to see him if you’re buying a vehicle.

Our purchase experience was overall great! Many thanks to the sales manager Moe! He was thorough and kept in contact with us and answered all of our questions from our first visit until we came back to purchase the car several days later. Everyone we spoke to was kind and courteous. I would highly recommend purchasing your new or used vehicle at Zieglar Nissan of Gurnee!

I would say that I probably had one of the best experiences at a car dealership that Ive ever had in regards to not being haggled or pressured at all to get the truck we wanted. My salesman Jose Castaneda was totally cool and laid back. He explained what they were doing to get me a good deal the entire time we were there.The sales manager gave me a great deal on my trade in even though I was upside down on my old load for the car. All in all the visit there was really good and everyone there was great. I would recommend going here if your looking for a new or used car or truck.There was no pressure at all like most dealerships. They told me what they could do for us and left it up to us to decide. then got us an even lower APR than I started out with. A good place for sure!

Easily 0 stars for me my experience at Nissan Ziegler was absolutely terrible, I brought my car in for a engine replacement and over 3 months later I’ve finally gotten it back after telling them they could no longer work on the vehicle. I was told on over 10 occasions that I’d be getting my car and then the promised date came up and there was another excuse for not having it done whether it be the wrong part came or the part that they ordered came in bad condition. After rebuilding my engine the first time (3 months in) the engine turned out to not work. Then they got all the parts within 2 weeks and had it rebuilt the second time? Both Luis Rodriguez and Curt Barnes were in charge of my cars situation and I feel are completely responsible for the outrageous amount of time for a task that didn’t seem to hard to accomplish. I also had to make sure that everything was being filed for claims to my warranty company because at first there were two parts on my engine filed with no other parts being denied. If you can avoid going here even to buy a car I would suggest it they’re not trust worthy people.

My experience with Zeigler Nissan was outstanding! Before I went I decided to make an appointment with Lou Lopez due to seeing so many good reviews from him and they weren’t wrong! He was amazing straight to the point and did not pressure anyone and since it was my first time getting a car he took his time to help me understand! I told him what I wanted and he helped me get the best price possible! I recommend to anyone out there going to go look for cars to make an appointment with LOU LOPEZ!!

Bought a Nissan Rogue in June, and overall I’m very satisfied with the purchase. My salesman, Matt, was really great and I highly recommend him. He’s an honest guy and genuinely worked hard to help me get a good deal. He deserves 5 stars. Regarding the dealership itself, as others have mentioned, the amount of extra fees/services they added on to the list price gave me a bit of shock. After extensive negotiation with the assistant manager, we did settle on what I believe to be a very fair out-the-door price. I just wish they would have allowed me to pay cash, but the AM would only give me the negotiated price if I agreed to finance for at least the first 6 months. Not ideal, but obviously a trade off I was willing to make. The financing process itself took about 4 hours, and I was never really told why. Once complete, I had the paperwork signed and was on the road in under 10 minutes. The whole process was a bit more work than I (and probably Ziegler, too) had hoped for, but knowing what to expect, I could see myself returning in the future.

Ziegler Nissan in Gurnee is by far the worst place to have your vehicle serviced. They did extensive body exterior body damage to my vehicle on two separate occasions. They have every excuse in the book. Called corporate. Nobody here is calling me back or taking accountability.

Just showed up at the Ziegler Nissan dealership on route 132 and 45 in lake Villa. I bought a brand new 2020 Nissan rogue here. It is without a doubt the best car Ive ever owned. It was easy to choose and work with these guys and gals here. They made it a very comfortable experience. Besides the three free oil changes that came with the purchase of my car, the service I appreciate the most is the bring your car in for a free wash anytime and every time you want. What a great service. I would recommend this dealership to anybody whos interested in buying an automobile. And I would like to extend a big thank you to the managers and owners and general managers and whoever makes these decisions on something is important as a car wash. Thanks again.Joe Badame

I worked with Monica Zamora and she was AMAZING. She was so nice and was able to get me into my 2019 Jeep Cherokee for a overall great price. Check her out!

Buying a car, especially right now, is stressful. But my husband and I had the best experience tonight and it was the least stressful car purchase we’ve ever made. If you are in the market for a car, go see James Haines at Zeigler. He is amazing to work with, and he will take the time to listen to what you’re looking for and what you can afford. It’s his goal to get you the car you want with the best terms possible. Added bonus, he’s got a great sense of humor while still being very professional. You’ll leave feeling confident that you made the right purchase and got a good deal!

David P was a great salesman! Worked with my credit even though it was less than exceptional and worked with my budget to see what I could afford. I walked in there expecting to walked out with a used car and walked out with a brand new car that was very affordable. Very satisfied!

Excellent experience. I would recommend this dealership to anyone. I was able to fly in from out of state and drive my new purchase home that day. Thumbs up to everyone involved. Extra thanks to Jesus and Moe.

I had good experiences here,my purchase experiences was great . my salesman Jim Steele was totaly cool and laid back he gave me a great deal on my trade..

Came in last minute Eric took good care of me got me driving the same day and also kept in touch to see how I was doing and if I was enjoying the car. Amazing customer service. Would definitely recommend. Thumbs up

Very nice and Pleasant very patient really works with you excellent Experience.❤️🙌🏽👍🏾👍🏾

Working with Tommy, was an absolute pleasure! Tommy is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Golf R was relatively easy. I highly recommend you talk to Tommy if you are considering buying a new or previously owned automobile.

Cars online are priced at a good price. Once they have you there they try to uprice every car on the lot with thier hidden fees. $2,000 for a oil change and thier fair market fee for another $2,000 and more. Dont waste your time

We had a great experience and our sales guy Willy NYU was so persistent in getting us exactly what we wanted! We love our new car!

I was looking for a car for 2 months and almost the 90% of the dealers I went was almost empty but when I stop by in Zeigler Nissan I found my car, it looks better then that I expected, very nice inside and outside, lower miles, price was, $4000 cheaper than anybody else and David Pacheco and HIs team was so great, I love this place definitely I a Going to recommend it to all my Family and friends.Thank you David Pacheco for all your help, you was so professional and respectful. If I can give more stars I would like give 1000!!!!!!!

Great dealership. Salesperson Fransico made sure I left that door satisfied with my first car purchase definitely recommend stop by check their inventory out great customer service overall .

ABSOLUTELY AMAZING!!!! Very WELCOMING, Clean and Friendly.Now let’s get to my personal experience buying a car from here!LOGAN IS HIS NAME….. I can’t stress it enough, LOGAN is the man you would and should do business with. June 25,2021 I walked into this Gurnee location and Logan greeted me (very welcoming and made me feel wanted). He asked me if I needed help or interested in a car and I said yes, and told him the SUV I was looking at online. He directed me to his desk and instantly offered anything to drink or was me and my two kids comfortable (4 & 10 yr old). While we waited, he went to get the SUV I came in for. Long story short LOGAN MADE SURE I GOT WHAT I WANTED AND NEGOTIATED VERY WELL. HE EXECUTED EVERYTHING AT ONCE. I AM NOT A SALESMAN BUT MAN HE GAVE A PERFECT EXAMPLE ON HOW IT SHOULD BE DONE. He went ABOVE AND BEYOND. AND I AM VERY HAPPY TO SAY THAT MY VERY FIRST TIME BUYING A CAR WAS A SUCCESS AND I WOULD LIKE TO THANK LOGAN FOR THAT. When I say above and beyond I mean it! He didn’t waste my time, he had the paperwork and everything ready for me to sign. Most importantly I DIDN’T FEEL PRESSURED!!!! Thank you Logan I appreciate you so much for everything.

Just purchased a new Kia! James was my salesman! Very professional and knew what he was talking about! Highly recommend purchasing a vehicle through him!

To all the military people looking for a used/new car, go see Lou Lopez! Hell really go above and beyond to getting you the best deal ever! He was in the navy so he definitely helped me (Im in the army) out. No battle buddy left behind. This was my first time getting a car on my own and he really explained everything. I literally asked every dumb question but with him, there are no dumb questions. He really helped me get a great quality car for an amazing price. Definitely go see this guys! 10/10

Poor customer: The worst of which was shown by your sales manager Amy who hung up on me.This morning I sent an inventory request through Capital One finance. I was contacted (9:46 am) by a member of your sales team from my text request immediately. The young lady asked me if I could come in today and I told her I live in Indiana, and I asked if I could do any part of the approval/purchase over the phone and she said that you prefer to have customers come physically to your location. I asked if the car could be transferred to a Ziegler closer to me after she confirmed that all locations were affiliated. She said she would have to check with her manager and get back to me.At 2:25 pm I called the exact phone number that called me and was transferred to 5 or 6 people until I got the young lady I spoke to initially. (I still do not know her name, maybe Yvette) She said she was still checking on that for me and I asked her what was taking so long. She stated the manager came in late and she had been in meetings. I asked if I could speak to the manager personally.  I was transferred to Amy.Amy told me that she was in meetings and came in late today. I said it would have been nice for the salesperson to call me and follow up with that information. Amy then said that the salesgirl was new. Her newness is not my problem and should not have been used as an excuse for not following up. After listening to Amy make excuses for her staff, she then asked me why I was calling anyway. So beyond not following up, her salesperson transferred her a call and did not prepare her for the issues so they could be handled.I then informed Amy that I was no longer interested and she hung up on me before I could finish my statement. I am so appalled at the behavior of the collective group of women that I spoke to. This is not a way to conduct business and to promote customer satisfaction. If training is an issue then get the staff properly trained before you let them work with customers unattended.I refuse to drive 2 hours to be treated like this. Thank God it was over the phone!!!

Very great service from Lou Lopez and his avengers team at Nissan. He even fed us while we waited to make our purchase. I greatly appreciate everything this man had done for us. Very very great. Thanks again Lou *Primo*

Good experience, they had their dealer fees just like every other dealer around the area was able to negotiate the prices. I have been to many different dealers and they took care of me. They worked with me and made everything possible to get to the numbers I wanted. Overall was happy with my experience working with James was outstanding he listened and worked his magic. Working with Kim was outstanding she made the financing simple and fast. She explained everything as it should be. Overall good experience all around.

Thomas was a great salesman and very patient. Definitely a pleasant experience. The manager Richard made this deal happen. Great customer service!!!

Came in to drive a Rogue. Alex Aguilar greeted us in the lot. We test drove, Alex answered all our questions and took real time to explain features well. We bought the car thanks to his help

Went in to buy a QX50 2019 listed for $32590. Salesman wanted to show me the car before pricing and I asked for pricing before I saw the car, all of the sudden the car was sold and no longer available and tried to sale me a more expensive car. Bad tactics, advertised but don’t have it available. Poor service. I had called many times during the day to make sure the car was in the lot and even called 25 minutes before I got to the dealership.Update :Wife went in the next day to check out another car. She went back because the pricing was good and not every sales man is the same. Sales man was nice and the car was in stock, it was showed to my wife and they were discussing pricing and options when all of the sudden the manager comes out and says “they couldn’t do business with her because her husband had been in the day before and had left a “nasty”review. For those of you who have read my review, think if it’s a nasty review. It is a honest and truthful review.Instead of taking an opportunity to apologize and make a sale, what a normal manager would do, she was pretty much told she could not buy a car. I would not recommend this dealer to anyone.

Thomas Platt was amazing. Not only was he patient but very realistic. It took longer than expected (on my end) but I never felt rushed. They got me into something I never expected I would be able to and I’m very pleased. So Thanks again to Thomas and Von was the manager able to make everything official thank you guys!!!

Total bait and switch. They had a car advertised online at a specific price. We test drove it and went back the same night to buy the car. That’s when they said that they’d need to add a $3500 market adjustment to the car if we wanted to buy it which was close to a 15% premium on the advertised price. They told us they would not sell us the car for the advertised price so we left. Very unethical and sketchy. They told my husband and me that they wouldn’t make any money on the car if they didn’t charge this hidden up-fee. Totally scammy and dishonest. Just price the car based on what you want to sell it for — not some bait and switch scam. Won’t be going back.

We purchased 2017 Denali from Zeigler Nissan and let me tell you, if your interested in purchasing a new/newer vehicle then please go see Gerardo H. Hes went above and beyond to get us what we were looking for at the price we wanted. There was a few things that needed replacing and along with Austin they got it competed in a timely manner.Thank you to you both for helping us through this and always putting our best interests first.Great job Zeigler Gerardo and Austin.Sincerely,Jim & Barb Rodriguez

Dealt with Joe Mata and was an awesome experience! Super friendly and very knowledgeable! Will definitely refer any of my friends or family here!

I really wanted to enjoy my experience here. The salesman was nice and listened to my needs. However, I came in to look at a car that was listed for $18,100 on the website. When it came down to showing me my potential payments, the total leasing price was $26,500. Granted I was dealing with $1,900 of negative equity for my trade in, however, they added $4,000 in essentially cleaning fees and repairs (that had already been done when they received the car) as well as $2,800 to consider it certified.I informed him of being taken advantage of in the past especially being a female. They still tried to get me to purchase the vehicle even after telling them multiple times that I could only do a max of $300/month. I felt completely ripped off and wasted my time and resources to even come in there and be finessed into spending nearly $8,000 more than the listed price. I know there are unavoidable fees, but never that much. Don’t waste your time here unless you are prepared to spend an extra check. I should’ve listened to the other reviews before wasting my time.

Honestly the best car buying experience I’ve ever had. Levon was wonderful and made sure everything went smoothly. Would 100% recommend!

Juan and Jose were both so helpful and extremely patient. They helped my mom find exactly what she needed and worked with her to ensure she walked out with something. James was super friendly too! Though the process was super time consuming, we are happy with our new purchase. However I did not like that even the manager was guilt tripping me into co-signing…No one here takes no for an answer as they are willing to work with you.

This place truly is the best. We came here looking to get a car at a fair price and we got more than that. Lou did such an amazing job finding the perfect car for us. He also explained everything and made sure we knew everything about the car before insuring it was the one for us. Wanna give a thank you to one of the managers Moe as well for going above our expectations and insuring us the best deal possible! This place is amazing thank you!!

Purchased a 2018 Durango from Leavon Head. He was professional and very helpful.

I should of read the other dealership reviews before packing up my family and driving a hour for nothing. The sales guy James was nice and knowledgeable, but once we sat at the table to go over the numbers the car price increased by about 6k. General sales manager reached out to me after, because I responded to the sales persons email with my displeasure . Emailed sales manager my experience and said I still was interested in buying the vehicle if they would work with me on my trade in. I never heard back from him. Emailed the sales person and he said hed check on this and get back to me, still nothing. I went to a different dealership this morning and had a deal done with a hour.

Lou made us feel welcome and no pressure. It was very refreshing to have a sales experience like this! Mo was also extremely helpful to getting the best price for our family- we appreciate it! We will most definitely be coming back to Lou and mo for our next car

Lou (Jose) worked so hard to make sure we got the best deal. He is a veteran and knows what service members go through sometimes at dealerships but he was transparent and honest. He listened and found the perfect vehicles for us. We will definitely be repeat customers!!

Good experience! The people working there, specially J Lou (who also speaks Spanish), are super kind and with a good attitude. He and the retail manager were able to get us the best deal possible and we ended up getting what we needed. Lou was always on top of every detail.Got the best b-day present ever.Thanks to Zeigler and thanks to J Lou for his service.

I had a great experience with James Hass our salesman and we negotiated everything I wanted and we are happy with our new car. Thank you!

BEWARE, theyll add $4,800 CPO fee and $995 Market fee $995, plus taxes and other fees! a total of $10,000 extra in fees! on top of the listing price!Went in to buy a car listed on their website at $20,000, then Jose told us that the total price for that car after all fees was $30,000 we asked him why the 50% increase from the listed price and then he completely disrespected my father and I, saying that we were really foolish if we really expected to pay only the listed price; I told him I expected to pay taxes and title fees on top of the listed price, possibly 5% to 10% more on top; I told him 5% of 20,000 was $1,000 and he said no, it wasnt (he doesnt know basic math) so I pulled out my calculator and showed him and he didnt know what to say... When he showed us the car outside he told us that it was certified by Nissan and that it was a very good car (he didnt mention that the certification would add $4,800 to the listed price). Then we went inside to do the paperwork and then he told us that because the car was certified it was going to be another $4,800 on top of the listed price; also another $995 for Market Fees, the total for all fees were more than $10,000! He continued to disrespect us saying that we didnt know about the Market and that we were foolish if we didnt buy that car because we wouldnt find it anywhere else that cheap. Then he called his manager, and he basically started arguing with us and yelling at us for being foolish and for expecting to pay an amount close to the listing price! Unbelievable! I dont recommend this experience to anybody.

This dealership wanted to charge me almost $5000 more for a vehicle just because I was using my own financing. I have never heard of such a practice. This is why people hate buying cars. I would give negative stars if I could.

After researching for a car for several weeks we came to Zegler Nissan in Gurnee. Eric took care of me and my family, what an amazing and pleasant experience we had. Friendly service, awesome customer service over all if you need a new car go see Eric he will take care of you!!!

We had a great experience with Alex Aguilar . We came to end my lease contract and buy the car 😊. He was so nice and paciente when it comes to explain all the documents and process. This was our second time being helped by him and we really enjoyed our time with him, he’s very friendly. If you need to buy or lease a car and you have questions don’t hesitate to ask for him so he can help you out too.

I went into the dealership and was greeted by Louis Lopez. Immediately he made me feel welcome, not pressured, listened to what I was looking for and walked me through every step to help me get what I wanted. Unfortunately I wasn’t able to get into the truck I wanted(because of credit and negative equity in my current loan). Lou really cared about getting me the right deal and that is missing with other dealerships since it’s always about sales but not Ziegler! I referred my family to this dealership and I will be going back to buy a truck from Louis when I get my credit better. A++ for customer service, caring and a big Wow to Louis!

James was a great help and got us in a vehicle that we love.

I highly recommend taking the drive to Zeigler Nissan of Gurnee. Everyone is very kind, knowledgeable and transparent. They worked with me to give me a much better deal than I expected.Everyone that worked with me, made me feel like they truly cared about me.I will definitely return to Zeigler Nissan of Gurnee.

ASK FOR GERARDO. He will get you the best deal possible and he won’t waste your time. I was in and out and the process was as smooth as it could be! This review cannot do justice on how convenient he was on helping me find a car I love! Thank you Gerardo, you the best !!

Bought my first vehicle on my own thanks to David P. Made it happen for me every question was answered just how I wanted definitely recommend this dealership if I could give it more stars I would. I would definitely buy another vehicle from them thank you again David P and the team at Nissan Zeigler in gurnee.

Had a great customer experience thanks to Leavon. He explained everything really clear and gave me the best deal. I would recommend this place.

Everything was going excellent until they put $6,000 worth of fees in the price. Then I had to negotiate them down. Due to my strong desire for the vehicle, I purchased it with an extra $1,000 added on. I prefer upfront and honest pricing. I am totally satisfied with my vehicle.

Awesome costumer service. David Pacheco did an awesome job helping us make a car search easy. Would recommend him with out a doubt.

Francisco is an amazing sales rep! If you want to have someone knowledgeable at Zeigler ask for him. He is extremely friendly and makes the car buying experience amazing.

I have my car serviced at Zeigler because the staff is very friendly, knowledgable and concerned about your vehicle. They keep me current about the maintenance needed on my vehicle. They do the work required in a very timely manner.

Great experience with the service department at Zeigler Nissan! Thanks to Kurt, He was well experienced and honest and service was fast. Great place, great costumer service, I highly recommend!Thanks to Kurt and Tim.

Eric is a great sales representative. Very professional and he helped me a lot during the process. If I buy again I need to find him. Thank you very much.

I just went to Zeigler Nissan and one of the most professional place to work at I spoke with Jessica prior to my visit and was informative and knew exactly what I was walking into as far as the vehicle it was like love at first sight purchased the 21 armada and will refer all family and friends

As a car fanatic And first time buyer, I had a marvelous experience and overall the process was fast and easy . They answered all my questions and they also gave me a great offer for my trade in:) . I’m really happy I purchased here !

Went to buy a used car. Called first to make sure the car was available at the price advertised. Was told yes it was. Then went in and the salesman Francisco said yes again. We drove the car and liked it. Then he showed us the paperwork. The car cost $4500 more. $2000 was “because they reconditioned it before selling it. $2500 was for something they called a Pro Pack. I was told the Pro Pack was to guarantee oil changes and ding and scratch protection and could be used at any of the dozen Ziegler dealerships. Was also told I would get documentation before buying. After balking about the $2000 charge I accepted the $2500. Trouble is they charged the list price by $2500 and there was never any mention of a Pro Pack in anything.#DISHONESTPEOPLESTAYFARAWAY

Best experience at a car dealership ever. Leavon Head was exceptional. Very professional and courteous. Took his time with us and answered all questions we had and addressed any concerns. He did everything he said he would. He certainly gained my trust. I will not hesitate to go see him again for my next automobile purchase. Awesome job Leavon.

Wish I could say that I had a better experience. But I didnt. My salesperson (Alex) was great. He showed me the truck I was interested in, took me for a test drive, answered any questions I had about it. All good up to that point.When we started to talk numbers, the sales manager joined us and began explaining how the Zeigler price posted online wasnt really the Zeigler price. Now, I expect a dealership to add some fees. It gives them some room to negotiate. What I dont expect is for the dealership to try adding 30% to the listed price, yet thats exactly what this sales manager did. Of course he couched it in terms of a market adjustment since used car prices are so high, but thats just plain bait-and-switch.When I explained theres no way I was going to pay 30% above the listed price and countered with a fair offer, he lost interest and tossed a truck that was 4 years older at me. I had to ask him to come back to the negotiation table (weird, right?). I gave him a number which was a few thousand above the listed price and he flat out said no. Told me hed get back to me in a day, never did.Im not disappointed at all. I found the same truck with fewer miles, more features, and a better price on Carvana. Just posting here to keep some poor soul from wasting their time, trying to get these guys to even get close to the Zeigler price.Thanks for taking the time to read my review.

Hi! We’re very happy with our purchase, “DAVID PACHECO “was very awesome 👏 he explained us everything very good 👍 I’m super happy with my new car 🚘 I highly recommend!!! Thank you so much David from :( Nancy and Jose Ledesma ) 👏👏👏

I had the pleasure of working with Tommy and Salvia today and damn were they good ! I knew what I wanted in a vehicle and after finding one that met all of my needs Tommy and Salvia did all they could to make sure we could close the deal comfortably. I really appreciate how they went above and beyond and it’s always the excellent customer service that keeps good business. I would recommend them to anyone looking for a great car, oh yeah they work with your credit to can’t forget that ! Thanks again guys !

Being dishonest and talking over women seems to be common practise for the people at this dealership. I would never purchase a vehicle here or recommend them to anyone.

It was an awesome experience everyone was very clear, patient, and honest. Our sales advisor J Lou Lopez did an outstanding job to help us navigate the truck buying process. Highly recommend going to this dealer and sales advisor.

Jose and Jay went above and beyond to help us find the car we were looking for the best price! We felt very comfortable working with these 2 guys. Highly recommend Ziegler Nissan of Gurnee!

Set up an appointment and confirmed price. Drove an hour to the dealership, test drove, and was ready to buy it when the manager came over and told me he couldn’t sell the car because it was priced wrong. He said it was priced 10k below its value.The car has been at the dealership for 170 days. Seem fishy especially in this market. Wasted 4 hours of my time. Having dealership knowledge, they would often meet in the middle to accommodate for their screw up and wasting a customers time.

Jose and Moe were great people to work with. I came from two hours away and were the nicest people to work with. I would recommend anyone to go there.

I recommend Willy Wu if anyone is looking for a vehicle. He helped and explained everything. Made my car purchase experience run as smoothly as possible, very happy with my purchase and the service at Nissan.

James Haines was very helpful. He was motivated to get me a deal and worked with me to get me my car.Family has worked with this dealership before with two other car purchases!Would recommend to a friend!

It was extremely satisfying to see how much Ziegler Nissan of Gurnee cared about helping me find the right car. Lou was not only able to deal with my inexperience with cars he was also able to find the right vehicle for me. He truly felt like a friend when helping me out and he made me feel comfortable the whole way through. I highly recommend that if you are looking for a new vehicle this is the place for u.

Gerardo made the process so easy. I left very satisfied with my new Murano. He got me the color and all of the options I wanted at a great price! I highly recommend Gerardo!

I had the pleasure of working with Gerardo after coming in to get a new car. I was in search of a more reliable car for my children and I. The service was great and they did all that they could to ensure I ended up with the car and space that I needed. They were efficient with time and moved things along swiftly. If looking to purchase go here! They work will all kinds of credit and Gerardo was great help throughout the whole process!Thanks again very happy with my purchase!

J Lou was a awesome finance advisor he was great help and very polite helped us with everything we needed for today I give him 5 stars he’s a great person

We brought our Versa Note in for an extensive list of major and minor services. Nick was our contact person in the service department, and as such he was professional, patient, and informative through the entire process of our deciding which work needed to be done right away and which could wait a few weeks.We have always been happy with the quality of the service we receive at Zeigler.

Decent experience at this dealership. Came in for a car I had been doing a lot of research about and they had an amazing price. In the end they upcharged me 7k and car salesman told me he wasn’t, then explained to me ther was a 5k “market adjustment”. As a citizen of Wisconsin (where this is illegal) I would not suggest buying from Illinois dealerships (where there is no law prohibiting it). May return to Ziegler dealership in the future but for sure not one in Illinois.

Had a great experience with the team here at Zeigler Nissan! After having some trouble with the first vehicle, the team here helped pull together to get my wife and I into another vehicle! They truly helped us from the beginning to the end, answering all our questions, concerns, going out of their way, and doing anything and everything they could do to get us a great deal and into our dream SUV. Shout out to tommy, Leavon, the sales team, service department and the management who worked hard to make it happen.

Lou has been fantastic with our family as we added a new to us car. He was responsive to what we were looking for and made the process of buying a car extremely easy. I give Lou my highest recommendation. If you go to Ziegler, ask for him!

Had a great buying experience at Ziegler Nissan of Gurnee thanks to Kenneth Hibbing! He was the best and super helpful when showing all the features of new Rogue I bought. Kenneth made sure to look out for his customers needs and was able to get me a great deal! If you are looking for a pleasant and smooth buying experience definitely go with Kenneth at Ziegler Nissan! Also shout out to Kim from finance for making the signing process as fast as she could on a Saturday!

Went in to look at a couple of cars and Jimmy Palmisano was amazing he helped me and showed that he really cared about getting me into the right car he was extremely knowledgeable and knew exactly what cars to show me I will definitely be back to see him in the future!

Bought a 2015 Sublime Green Dodge Challenger from James Hass. Excellent customer service and made Scottie and I feel very comfortable. He didn’t make us feel pressured into making a decision and made sure we were taken care of right from the start. He did all the right steps into getting us the dream car. Definitely would recommend him to anyone.

Handled my oil change and took care of a quick repair at no cost. Had stable internet and power so I could work while they quotes me for a body repair as well. Very happy with the service and communication!

I want to thank tom platt for the excellent experience and patience he gave us! If you’re looking for a vehicle to purchase make sure you come down to zeigler and ask for tom! Great Guy and great service!

Willy Wu, the sales guy was very helpful. And gentlemen that rode along for the test was extremely professional.The closing of the deal (Celeste Metcalf), was helpful in explaining my warranty options.

Ken Hibbing at Zeigler Nissan of Gurnee was wonderful to work with! I decided to lease a car for the first time and he made this process smooth and efficient! Ken is trustworthy and makes you feel comfortable throughout the entire process. Highly recommend working with him when you want to buy or lease a car next! Shout out to Ken!

Thank you Thomas for taking such great care of me, and thank you Slavi for working with me in my price range! Very proficient, welcoming and kind. Highly recommend these two to everyone!

The experience at this dealership was definitely four stars. My salesperson was very responsive to my questions and the sale went smoothly. The only negative thing was the time to get the finances done in a timely fashion due to multiple sales and one finance person availability.

Great service and character. Lou Lopez was a great human being. Treated us like King and Queen.