Customer Service Manager Renee is so rude and not professional. Most of the time no one is in the front desk and finally after waiting a while she comes out with this mean looking face. She doesnt acknowledge the Customer and I always say Thank You and she looks like she doesnt want to be bothered. Definitely she needs to take a course in Customer Service Skills.

This jewel is so outdated for one that was just “remodeled” also the way they have things set up is very unorganized and makes things hard to find. I suggest going to another jewel in the area. The one in Naperville on Ogden is really clean and organized

Horrible customer service!!! The lady, I have no idea what her position is, came to us and started yelling that we werent using the self checkout correctly. So I asked her why arent there any cashiers available for us to use instead of only having the self checkout as an option. She was very rude. Mind you its only 7 am!!! Theres really no one in the store but about 8 customers. Why the attitude? Was it a racial thing? We didnt care. We just wanted to get our stuff and continue on with our day

Smaller than recent grocery stores. Lack of competition results in some higher prices and product availability is varied.Most employees are friendly and go out of their way to be helpful.And if you get injured, like throughout your back, you can get most things delivered.

A place for nice flowers n all

Nice, clean store with a variety of food items. Florist and drug store is a plus. The staff is very friendly and accommodating.

Today my wife got cut from a bottle that fell off the shelf because she was reaching for a box of noodles. (Lisle, IL location)This would not have happened if the product she was looking for wasnt buried & false faced. Your company needs to stop false facing your products cause the customer shouldnt have to dig through your shelves. You should stop worrying about profits and focus on customer service, keeping your stores clean, safe & organized

It is like stepping back in time shopping here. Seems like the older Jewels Ive shopped at prior. I must have been spoiled having a newer store in another city.I found the prices to be pretty high here, I only run in for sale items.The effort it takes to get back on either Rt.53 or Maple is crazy. Always backed up.Looks like Ill have to find another neighborhood grocery store to frequent.

Great online shopping for at home delivery. Started during Covid. Dont think I will need to go to the store very often anymore. However, if I do, this is a great location. Very convenient. Has everything you need. And, friendly service.

This location is so much nicer than the location I typically go to on Main & 63rd. Even better, an employee asked if I needed help finding something. Glory day!

More expensive than other grocery stores. Convenient stop though.

Grabbed some excellent chicken tenders with potatoes. Quick service, friendly Deli worker.

Their pharmacy is excellent. They really search for the best price for your prescriptions.

Prices are good! The butcher/Fresh Fish market give excellent customer service.

The employees that work here are awesome, but I am not a big fan of Oscos in general, too pricey.

This store is amazing!!Just the right size....not massive like supercenters and very well stocked with everything imaginable and not imagined!! If I were a single lady I would shop here every night for my dinner as they have single servings of ready to heat and eat delicious and nutritious meals! Their produce and meat selection is amazing and presented beautifully!!Srsly!! I luv this store..i need to move to Illinois👍

Always have a bad experience at this location. Stocking staff are inconsiderate.Self-check is terrible...seldom works & ends up taking longer that shopping the old-fashioned way with REAL PEOPLE. One thing goes wrong and their system hasnt a clue!3 strikes and youre out! The 3rd time I have to ask for assistance for a simple task at a self-check is to cancel the sale.(often self-check is the only real choice)I dislike any automated system that prods people to move faster...were not employees.(and Im not moving slowly)Simply repositioning a bag to fill another can require intervention & even starting over-not more convenient-not faster-heaven help you if you have a coupon or an item that wont scan.

Im here at least twice a week and always find what I need. The store is clean and never super crowded so you can get in and out pretty fast.

Great fast and reliable service..Excellent staff!!

I got my influenza vaccination shot 💉 and waited LESS THAN TEN MINUTES for it even though the pharmacy and the store were both VERY BUSY!!!

Parking lot is small and gets crowded. Store offers a great selection, and has very helpful employees!

Great place for everything extra you need. Really you go here for selection and random foods not held at aldi. Friendly staff and good service every time I enter. I once knocked over a bottle of cheap vodka and the lady was more then happy to help clean up!Love my local Jewel!

Very cleancand safe place to shop

Loved the Monopoly this year - much easier than previous years.

Very good store. The produce session is too crammed.

Very helpful customer service rep today. Glad Monopoly is over as it was very difficult to collect on the obscure winning items or they were sold out of them.

Nice sales, nice bakery section.

I love shopping at Jewel stores, however I do not like this location. Several times when I am using the self- checkout, the clerk ends up pacing right behind me. I feel offend by this action because I have no problems with my checkout but feel like I am being singled out when I shop there. Will not be coming back to this location.

Its Jewel not much more to say

This jewel osco is really good the workers there are really kind and help alot when I need to find something they stop what there doing and help me to find what is Im looking for.

Love my neighbor Jewel. Always have what I need

I enjoy the sales and the workers are always nice and helpful

Local store with friendly staff and reasonable prices.

Not sure if I understand the huge kprice differences between the individual local stores.

Clean and friendly service

Very nice store very clean and well kept

Just wanted to recognize the attendant at the self checkout. I believe her name is Charmane. I frequent this jewel because I sometimes run out of product at the restaurant I manage near by. She’s always so polite and positive. We need more workers out there like her.

Meijers will always be my store prices just to high here

The produce seemed it like was old and I had to replace the strawberries I grabbed because juice was coming out from them. Overall, they seem pricier than other stores. The employees seem nice.

Love it they have excellent prices on a lot of stuff

Not organized, limited amount of choices

This store is always clean with super helpful staff.

Pricey, like jewel. I hit up Aldi across the street first, then go to Jewel for what i cant find. They have a good selection.

The cashiers(most not all) have an attitude. Seem to hate their job and wear that on their sleeve. The short guy on express rude, unpleasant. The tall slender woman, who smells like cigarettes ALL the time is a real piece of work. Its worth the 10min drive further away in Naperville to over pay for groceries.

More healthy and vegan options please!

Hate this jewl. Work nights and deli wont open until 7. Im there at like 6:56 and the woman tells me they dont open until 7 and made me wait. Come on really? I just got off my shift and want a sandwich and you make me stand there for four minutes while you stack trays in front of me. Thanks.. Decent turkey breast that they make there for like 5 to 6 bucks a lb just dont show up before 7 or youll have to stand around while the woman stacks trays for three minutes.

Only problem with store is small footprint. Some aisles hard to navigate. Pharmacy staff particularly efficient.

Chicago has the worst grocery scene in the country

I really like this store!

The Downers Grove store is the better of the stores near me, but they are the go-to here.

It all began in the parking lot in the garden center. Charmane was very helpful in finding the ONE remaining vegetable plant I was looking for and of course, I ended up buying two additional geraniums. Thanks for providing knowledgeable, kind workers who truly seem to enjoy helping others!

My boyfriend emotional-shopped last night because his ex wouldnt let him see his 4-year old daughter on her birthday.He spent $100 on toys for her which he could not afford.When he walked home and told me about it, we drove back to the store and attempted to return the items.We were then informed they are not accepting any returns and havent been since March.I asked if this information was posted anywhere. The guy at the service desk pointed to a small sign behind the service desk. I asked if it was posted at the registers where the purchase is made - not just at the service desk (once the purchase has already been made and its too late). He shrugged and said he didnt know.I went and took pictures which show that this No Returns Policy is NOT posted at the registers. In fact, only the regular Return Policy stating they will accept returns for a complete refund with proof of purchase is posted at all of the registers.The store director (Chris) was of no help and only apologized for the miscommunication....basically, lack thereof.The corporate office logged my complaint against the store (big whoop) and said hes sure when stores are taking returns again, it will be posted somewhere.I said thats funny because it wasnt posted that they werent so, why would you be so sure of that?He did not have an answer for that.Given that all other retail stores are accepting returns as usual, Jewel appears to be using this as a way to capitalize off of the situation (covid).

Super clean store they do a great job at maintaining the store and keeping it safe during the pandemic

Friendly staff, fully stocked shelves, clean.

Big selection, but a little pricey.

Most disgusting and dirty grocery store Ive ever seen! Called corporate office to tell them how GROSS their refrigerators are! Went to grab milk and was greeted with caked on and crusted curdled milk! That fridge smelled gross and looked like a health violation waiting to happen! I will be calling health department on Monday when they open back up! DO NOT BUY FOOD FROM HERE YOU WILL GET SICK! Clearly they are not concerned with keeping up to health safety standards. Assistant manager called me and told me they clean out the fridge a lot. Clearly they do not!G.R.O.S.S.

Tons of unique products, and a great deli!

Great store just a little pricey

Well stocked, clean store.

Great place to shop.

Nice location the prices was high but they are at every jewels.. The workers are nice.

Great store! Very friendly service and staff. Also was very clean and organized. A big thank you to everyone who works there!

Prices did not ring up correctly.....3 rd time...strike 3 you are out....petes right down the street.......

Good store

Your deli dept. Needs to re train their employees. Rude and ignorant!!

Very expensive! Not everyone can buy 4 of anything to get a good price. Obviously dont care about feeding everyone

Overall Jewel is a good place to shop. Stopped in to look for a 12pk of Sprite Zero or Sprite Zero Ginger. They didnt have any. This was the 2nd Jewel I checked.

Love those battling through covid-19! Thank you!

9:23 pm and no live cashiers???? Needed gift cards...no one offered to help...girl on duty didnt try to help until I was walking out...

NO ONE EVER WILL SERVE YOU BETTER THAN JEWWWEL OSCO! love you guys!! Truly a Chicago staple!

This a smaller Jewel than most so be aware theyre limited on products. You may have to stop at another store for some items. But in general theyre usually well stocked

Solid grocery store with the essentials plus and can find good prices on selected items. Well trusted.

Autumn was very nice and does a great job at helping customers over the phone.

There are so many options for groceries here. The store is well organized, except for they had the drinks mixed up once. Otherwise you will find a bunch of options for fruits and veggies. The location is great right on 53 and maple with easy entry and exit. The one thing is though is that the prices seem a bit high for groceries.

Racism and prejudice at its finest! They watch over black customers at self checkout like a fluent daycare worker! And the management display as a whole displays standoffish attitude toward black customers.Ive had that experience with more than one jewel in the west suburbs. Will be filing class action lawsuit ! Anyone who has had this experience please reach out !

Nice clean store, easy layout for finding the products you are looking for.

Very clean and orderly! Management clearly doing it right!

They have some great sales going on 🙂

Yep. Its jewel. What do u want to know?? Same old same old. Nothing to complain about.

Highly recommend!

Very good store and you can find anithyng

Its Jewel come on if you dont know what it is you dont need my rating

Always good for many things what I need !Above is what I wrote months ago but now I must change my review !I went her to buy health supplement. I took the bottle of the supplement because I know there are different sizes, dosages and prices.I got 2. At the self scanning station, there was no assistant. I was afraid to be misunderstood as I buy 3 of them but pay 2. Soon a short woman approached so I lifted up my own bottle and said This is mine from home and I bought these 2. She said Ok! Scan it ! I ASKED her, Scan what ? She said Scan it ! I SAID, This is mine I told you. Why should I scan this ? Again she said Scan it!I said, I told you this is mine then if I scan this, Ill be charged for this !Then why do you keep saying I scan this ?SHE NEVER CAME TO ME TO UNDERSTAND WHAT SHE DID WRONG OR TO SAY SORRY BUT JUST STARED AT ME STANDING STILL !Some other woman who approached to me said OH, SHE WAS TRYING TO HELP YOU !I said, What do you mean? Is keep saying Scan my own bottle helping me ?Dont try to minimize her fault and screen her ! It makes situation worse !She kept saying, No I was trying to help you.I siad Stop trying to screen her because both of you work here !Whats helping me when she keep saying that I scan my own bottle and pay unnecessarily ? Whats her name ? I should report about her !But the second one kept saying she was helping me !Stop ! Just answer what a customer needs, not your opinion !She said the odd ones name is Christine.I said, Also youre wrong !When a customer brought her own bottle and report to a clerk that its her own, is it right that a clerk REPEATS FOR 4 TIMES TO SCAN IT AND PAY FOR IT ?Whats your name?I saw her name tag.She said shes an immigrant herself !I am an Asian and I never felt I look different in America or Europe in the Caucasian World !Yes, you pointed out something good !You know why Christine kept saying Wrong and Stupid thing ?Because I am an Asian who looks different, and she is White, whatever she does wrong, she was thinking she is right and I am wrong !!!She doesnt even say sorry but walked away !Ill report about this online !Both really Ruined my day !Too many clerks who think theyre right but non Caucasians are wrong !!!IWISH JEWEL-OSCO TRAIN THEM BETTER OR JUST FIRE A PERSON LIKE CHRISTINE BEFORE SHE RUINS YOUR BUSINESS WORSE !!!ALSO A. !IF YOU WANT TO IMPROVE THE SITUATION, ADMIT YOUR COWORKERS STUPIDITU FIRST INSTEAD OF SCREENING HER FIRST !!!BOTH OF YPU TREATED ME AS IF I AM WRONG OR MISUNDERSTAND !!!WHO WAS ENTIRELY WRONG ???

I love Just for you 💗

Long wait at pharmacy but other then that they atr great just need more help

Clean, stocked and full of nice people.

I had to come back and change my review. As it seems they brought in someone who really changed things around here.It is now my pleasure to shop this store.The staff is warm and friendly always willing to give a helping hand. My favorite cashier I am not sure if I got her name right. Charmaine is EVERYTHING a Jewel associate should aspire to be! I have witnessed her do amazing things for her customers.The staff in Deli is so helpful and friendly as well. Willing to make you something if its not out. And lord help them on Cheap Chicken Monday! The bakery is also just as lovely and helpful. I could go on and on about Staff here. KEEP UP THE GREAT WORK & STAY SAFE WE NEED YOU ALL IN THIS!

Worst jewel ever. Is there a reason the soda is in the toilet paper section and not with the other drinks? Half of the greeting cards are gone. Super frustrating

Need better training with bagging groceries! I brought my own bags but the guy decided to put half a gallon of milk, 6 Powerade bottles, and 32oz container of yogurt in 1 bag. If the guy bagging the groceries is having difficulty carrying the bag into the shopping cart, how much easier will it be for the customer?

Consistent quality over many years and good prices. Jewel has endured and improved where the others have failed. Bought strawberries, blueberries and raspberries today, each for $1.88 in midwinter. Who doesnt like that kind of deal?

I love their bakery cookies! The peanut butter chocolate chips are my favorite cookies

Always so crowded best to go there really early . Workers seemed stressed out they need better pay too.

The store is clean and organized. The staff is always courteous and helpful.

Consistent quality over many years and good prices. Jewel has endured and improved where the others have failed. Bought strawberries, blueberries and raspberries today, each for $1.88 in midwinter. Who doesnt like that kind of deal?

This stores employees do NOT practice safe social distancing, and I saw multiple not wearing their masks over their mouth.Absolutely ZERO indication that returns arent accepted, and was told so rudely by the lady at customer service.

Great place, lots of options!

Great service and selextion

Its great.

Great, friendly, helpful purple. Always clean. Great fresh and delicious products. Airways a good sale as well.

Convenient, not too crowded