Went in to upgrade my wife’s phone, the 2 gentleman working were very friendly and helpful. Michael was a pleasure to work with and got us what we needed, for cheaper than we expected I may add.The store is clean and it’s in a very nice location.I’d definitely return

Jerannchris and Mike went above and beyond to help me choose the best upgraded plan and phone for me. They also spent extra time helping me with an issue that Apple customer support was unable to resolve. These are incredibly customer focused sales people and I am truly grateful!

I wish I could rate this AT&T store higher than 5 stars! We’ve been working with Mike and our experience has been fantastic. I’ve been a long Verizon customer and am switching to AT&T and Mike is making that process easy, informed, affordable, and fun. I never thought I’d say that! If you want a relaxing, polished experience, then you should definitely head to the Longmeadow AT&T location and work with Mike. We’ll be customers for a long time! Thank you Mike!

Michael, our sales associate, was fantastic. He took time to go over everything in detail and was very informative. He made the experience of switching carriers and getting a new phone very easy.

Mark was great! Upgraded two phones and still saved us money. Made the process easy and was very knowledgeable about products and services. Very happy with our experience.

Great place to buy a phone! Incredibly helpful staff that goes over and above for customer service. Mike was great, helped me transfer all my info to my new phone, and it wasnt easy because my last phone stopped working and he didnt even sell it to me. Thanks for a great experience Mike

Mike at Longmeadow store was great! Very patient and helpful. He made certain I got the best deal!

Mark was very helpful in assisting me upgrade my iPhones. He was informative and professional as we found the best options for me.

Awesome service. Staff was incredibly attentive and knowledgeable. The store is new, clean and incredibly well organized. Nicole was able to upgrade our 2 iPhones in no time. It’s a new store and people aren’t aware so there is no line and you get great service.

Mix feelings...Ill rather go to the one at West Springfield Riverdale Rd...more knowledgeable,

These folks were fantastic! We came in on a Sunday afternoon and London, Ray, and Lilly patiently took their time to help us understand several options and several plans. In the end, we not only upgraded phones, but we saved significantly, too, from our previous plan w/a competitor (starting with a V).It was a great experience! Thank you!

Got a prepaid phone from Mark. In and out the door in 30 minutes. Pretty painless

Well staffed, very helpful. very helpful I was in and out I was very satisfied with customer service. Nicole and Bella - thank you so much .

Excellent serviceMichael Borgers was Great

Good.. it was really good.

Nicole is amazing. Top notch customer service!

I came to see london about my phone service to see if I can save some money and she help me save money and sold me 2 phones for my kids !!!! Wow London was amazing go see her

This place just opened in town and if Ive ever been in a store where the staff are as surly, uninformed and just plain downright rude I dont remember it. No-one seems to know what they are doing and the manager has a robotic, passive aggressive manner as if you are taking up her time when shes got more important things to do, even though the place is empty. AT&Ts service is appalling and their reception is not even good in western Massachusetts either. Such a shame these corporate giants swarm into small towns displacing local store owners who are part of the community with rude, unhelpful staff who act as though anyone walking in is an annoyance. After my experience Im trying to switch cellphone providers I am so annoyed.

Reps are extremely personable and helpful. They will do whatever they can to help any situation that comes up.

My husband and I just got our new phones for Christmas. They’re very helpful and had a wonderful services.

0 star, not even 1!I was so happy when I saw at&t is opening new store in my neighborhood in Longmeadow Ma! I tried to go there one time and the atmosphere was so down and negative! I said to myself is ok! they are new ...then I had some problem with one of my lines a couple days ago and i had to go there again ! I am so disapponted with customer service ! specially when I asked them that I want to see the manager ... it was worst experiance ever! ... as a business owner who has more than 7 account with at&t I am so disappointed ! looking forward to talk with customer service department and follow up why they are so unprofessional and even rude, surprisingly manager ...! if they go with the same direction in longmeadow, we will see close sign soooooooon !!! so bad unfortunately

Very helpful.

Not a help at all that day

Great customer service!!!🔥🔥

They need employees that know what theyre talking about. The young woman that helped us didnt have any answers.

Great experience so very helpful

Knowledgeable people and friendly service