Called the store number in Longmont and got a foreign country customer service representative.30 minutes later got no help, worthless person, worthless customer service.Used to be great and helpful, now exactly the opposite !Comcast is going DOWNHILL fast.Helpful people answering the phone in the USA is now gone and cheap labor is here to stay

I pay almost $100 and my service only works like 2 weeks out of the month. I think its time to switch providers because I do school online and I cant be in the middle of an assignments when it goes out. Plus my sister pays so much less thru a different provider and has no issues. Yes this isnt the first month its been like EVERY MONTH!

Useless customer service. My phone wasn’t unlocked an year after purchasing with full price. I went in to help, they said they won’t help and asked me to call. When I told I am unable to reach customer support. He was saying that even after paying 20$ per hr many jobs are vacant in country and that’s why I am not able to contact anybody. Very rude employees at this store.

Be prepared to wait for at least 15 minutes. I sat down and watched a movie they had playing on a big screen which made the wait go by quicker.

They wouldn’t let me buy a phone because I was a little behind on my payment even though I had all the cash to pay it in full. They wouldn’t give us a deal on our internet even though we had been up to date with the exception of that one phone incident. They claimed the deal was for new costumers so we found a cheaper internet then they wanted to offer that one deal they claimed was for new customers so they upped my cell phone prices to fit the same amount as I was paying with the internet so it’s as if I’m still paying for there internet also they wouldn’t let me get a new phone after I paid off all my phones because we don’t have there internet even though we had the phone service before there internet they have selective costumer support and after telling us we could keep the alarm system we paid for they made us give it back

Review is not for this store but for Comcast in general. Truly bad customer service and internet. Rip-off promo price policies and frequent internet issues.

Took a week and 4 attempts to change my phone over… terrible automated phone system. Hard to get to a person and even then it’s a joke to get help. Will not recommend to anyone I know. Very dissatisfied with the customer service so far.

Nicest staff around. It was fast, easy, and fun for my two kids!

Excellent help, but the process was extremely slow because of continual and constant questions ask by customers in front of me; and the inability of customer service personnel to limit the conversation.

I went in to get new boxes and when I got home my service was off! I went back and came 🏠 and same thing! It happened 2x. When you go in, please ask them not to disconnect your services cause when you call for help, they don’t know what they’re doing for the most part. I’ve gotten 3 techs out of 10 that knew what they were doing. Just saying.

They were awesome. I killed my modem by spilling water in it. They were so nice. I was able to go in and even upgrade while I was there. We didnt have to miss one day without internet.

They were super helpful and fixed all my issues. Even gave me a free coaxial cable! If I ever have another issue, I would be happy to go back again.

I came into the store about a month ago and talked to an agent. He said there was nothing wrong with my phone. A month of fighting with my phone later. It never worked at my familys home. They had Xfinity in Thier home. Didnt work.I came back into the store today and I talked to another rep. He popped my Sims card. I hope it keeps working. My phone is only two years old. I will keep my fingers crossed. M. Bender

Lorenzo L. was awesome! He fixed all my issues, answered my questions and provided excellent service. Would highly recommend Lorenzo to anybody in Longmont area!

Shawn and Aubreanna were great! They gave me the information I needed and ibam looking forward to working with them again.

Clean and open. I was helped by Jasmine who was friendly and knowledgeable. She was a great help in comparing our current services (with a competitor) to a similar line up with Xfinity. They have adjusted their pricing to be more competitive with the market. I only hope this remains to be the case long term.

Right out of the box the worst service Ive ever experienced. Its the only option on my mother in laws nursing home. The equipment is constantly shutting off. Customer service is a joke. You have to wait 5 to 10 minutes to get a person. They then tell you to unplug the device. This happens several times a week and they couldnt care less. We have to stop what were doing and go to the nursing home to unplug a modem. After several times they then told us it couldnt be plugged into a surge protector. Guess what? It doesnt matter. The cable service is just as spotty. They have its a broken box. The power light is so dim you cant see it in the daytime. This is unacceptable and an 80 year old woman is tired of walking to the front desk so they can call her daughter. If I had a choice, Id choose anyone else. I never had this problem with T- Vision or DirecTV. I would suggest to anyone to steer clear. They dont deserve your time or money.

Absolutely the most professional and knowledgeable staff.

The pausing feature is not good parents take advantage of it

Shawn was awesome and made some great recommendations to help save my elderly parents money while keeping the system simple for them

Staff was rude went to get phone and service had to go somewhere else

Constantly try to raise your rates and impossible to get the right person in customer service to help you find the best package. 25 years with them and people who just start a new sevice with them get better rates.8 phone calls this week alone and was told on the last phone call that the previous elevated customer care rep did not put in any notes about the new package price she gave me.UNBELIEVABLY FRUSTRATING!!! I

Johnathan was Great. He stayed for an hour after the store closed to get my phone working. Thanks

Great, timely service

The customer service here is excellent. You are welcomed as soon as you enter even if they are helping other customers. We were so impressed with Craig Hansen, Retail Sales Professional. He was personable, knowledgeable and most concerned about meeting our needs as opposed to making a sale!! 3 reps were working that day and they were all genuinely personable and knowledgeable. The atmosphere was comfortable and inviting. We came to review our wifi/cable package and walked out with switching our cell phone provider, a new S10 phone for hubby and a $35= reduction on our monthly cell phone bill!!! A big WOW all around!!

I went in simply to get a new phone...they were unable to transfer my service from my old phone to my new phone. After waiting 90 minutes while they tried to figure out the problem, I had to leave but asked them to keep working on it and told them I would come back to pick up the phone in 2 days. I got 3 emails and 2 voicemails in the next 2 days assuring me that the problem had been resolvedb but when I returned to the same store, no one knew anything about the issue. When the store employee looked up my account, he told me that they would not be able to switch me to a new phone! AND, because I had walked into the store and started the process, they upgraded my service to 5G, even though I didnt ask for it, dont have a phone capable of using 5G, and that service is currently unavailable in my area!!! They said they werent able to return my account to the original service, even though I can not use the upgrade!!! So I have the same phone I started with and a useless but more expensive upgrade to my service. Needless to say, I am LIVID!

Nice helpful people but a long wait and I began to have pain due to sitting for so long.

Me and my grandmother and my sister went into the store to get some help with WiFi and cable. My grandmother can’t stand very well and as soon as I asked if she could have a chair the man helping us said “certainly! Here’s one grab it for it” awesome. The mans name is Shawn, Shawn was AMAZINGLY helpful. My grandmother is also hard of hearing and with the glass and all of us wearing face masks it’s super hard to hear times 10, but he was VERY calm and patient and explained everything in detail and even wrote the phone number for her to call after we got it hooked up to activate it. He was calm, helpful, and answered all our questions. Thank you Shawn. You got my business.

Even on covit times, they do their best on helping me

In my 61 years on this planet, I have never experienced such incompetence and unwillingness to help, store wide, top down. All I needed was to swap out a non functioning DVR. From previous DVR swaps in the Boulder store that only took a few minutes, I knew what to expect with the process.I’ve held service positions for most of my working life, and my experience at the Longmont, CO store was appalling. The woman who I ended up with had no clue what she was doing. I spent over 45 minutes at her desk while she was scrolling around on the screen. She said it was “a new system and I can’t find anything.” She handed me a flier of all available channels and told me I needed to go through each one and pick what channels we wanted. I said the same channels that we have now. She insisted I needed to pick them all out individually and she would enter them as I picked. I asked the manager who was right behind me at another desk and other store employees to help her help me. They could not have been more dismissive. She too even eventually asked them for help and they did not help her. When the other staff finished with their customers, they went to get the next customer instead of helping us.I left, came home, and made an appointment over the phone with Comcast and now have to wait 4 days for a tech to come to the house for help. Really sad. So frustrating. Ironically, they have a big sign at their empty front desk that states their 2018 goal is to provide the best customer experience. They’ve got a long, long way to go. I’m not hopeful.

Went in to purchase a range extender for my home. Found exactly what I needed but unfortunately they won’t sell to you unless you wait I. There line for a sales associate. After 5 minutes waiting I realized I could just order online and stop wasting time at the store. Lame.

Comcast as a company- 0/5This location of comcast- 5/5Helpful staff. Went in because of a weird billing issue, and I was helped within just a few minutes. I was trying to get a cheaper rate, and the guy didnt try to sell to me much at all- a huge relief! I just asked for a specific speed, he told me the price, because he knew I would not want a big bundle and stuff. Excellent service.Manager helped with a technical problem I was having, too. Way easier than calling.Not crowded either, since not a ton of people in Longmont use comcast

Trying to find parking when you have equipment to return isnt exactly easy but thats not really the stores fault.I needed to returned my TV equipment since I was cancelling that part of the service so this store was the closest to my work on my way home. I think it was a Thursday early afternoon and store was almost empty (a few customers here and there) so that was nice (for me anyway). The person at the front desk gets your name. I believe thats because both help desks were already assisting other customers. I sat down on some comfortable sofa benches and waited for my turn to be assisted. It was hot outside so Im glad they werent skimping out on turning the AC up. When it was my turn, the rep came and helped check in my TV equipment.He asked a few questions but didnt ask if I had already cancelled my service or set a date to cancel the service. Which is okay since I brought it up anyway when I saw him typing stuff and looking at the computer. I wanted to make sure he knew what I was returning and why.I was in and out in around 3-5 minutes which was a pleasant surprise as Ive never returned TV equipment before and Ive never been to an Xfinity store before.Side note: Im not sure what happened but either the agent I initially called at Comcast support before coming to the store or the store rep set my Internet service to cancel earlier than I had discussed so that was a whole other journey (albeit it could have been worse).

Excellent.

Great store. I had to make changes to my mothers and my services and are customer service representative was right on it. We got great deals and left extremely happy. I would give him a 10 if I could. Dont us 800 numbers go to a store.☺

These guys were great!! Went in looking to have a power cord for an alarm system replaced. they didnt sell what I needed in the store but they looked in the returns area and found one and gave it to me!! They were Lifesavers that day!!

People were great took care of me

Good people

Unlike most of my time with comcast, the store was pleasant and easy. I only went to return a modem after cancelling service. Their system was having issues but the staff was able to provide me a reciept for the drop off (with the managers name and number in case there were any issues) without hesitation or prompting.Strong work folks.

Shawn a Longmont Xfinity was exemplary as usual

Very incompetent staff and poor customer service

Spoke with someone who identifies himself as Johathan Freeman who claims to be the store manager. Extremely unprofessional and rude. Instantly pre judged me to be a Covid carrier without ever meeting me or seeing me..

Try nextlight its cheaper and no caps. I run over 200 up and down wifi. 1000 up and 1000 down wired. Cost more at xfinity. The cable box you have might be making your bill higher too.

All I can say is Thank God we now have choices for our TV and internet!!! I am finally leaving this horrible service provider!!!

Just overall not a good service. If I wasnt in a contract Id be with someone else for a carrier for both mobile and internet.

Fast service

Paying for internet that doesn’t work and then when we call, no one answers to diagnose the problems. Terrible company and will be cancelling service.

Super easy to install. I spilled water on my router and they replaced it without charge. Very good customer service. It literally was instantaneous to install the modem and router. No one had to come to our house to help and we just set up the service online without needing to talk to pushy sales people over the phone who ask you five times if you want to add cable. We went into the store to pick up our installation package and got internet right away. Everything took about an hour.

New store! Upbeat and knowledgeable staff. Ron is awesome and can help you meet your potential in finding the right service.

Fast customer service!!

Let me start by saying, we had been trying to get our wifi started for three days. We got the kit dropped off on Friday because of COVID the tech said he couldn’t come inside. Ok, understandable. But he I guess was supposed to make sure our connection was ready for install, which he did not. So we were in contact with someone online over the weekend to get our WiFi going. Still, nothing. So we scheduled for a tech to come out and assess the issue. That’s when Mike came! And boy am I glad he did! He checked the WiFi cable in our main living area and found it was connected to nothing 😂 he had to check the box outside and found it wasn’t getting power, had to check the connection in the basement. Y’all this man spent over an hour at my property today just helping us figure out what the problem was. He was finally able to find a live wire connection and was able to get us connected to WiFi. My kids were also constantly trying to get in his way and he was very patient in both dealing with them, and fixing our problem! THANK YOU MIKE!!

I had lost my phone and this is more of a 5 star rating for there employee Craig after getting the run around from Apple and other xfinity employees for a month Craig took the time to help me get a new phone and figure out a way to get all my info back as well, it was above and beyond Craig was very understanding and way more knowledgeable then everyone else I had dealt with so 5 stars !!

Quick and helpful customer service

Not very happy with the service in Longmont, Colorado at the Peaks Mall. I talked to a woman over the phone the previous day she indormed me she would be able to get my account set up over the phone but could not process paymment at this exact time. She informed me that I would have to go inside the store to pay the deposit. So I went in the next day to pay the deposit and get service turned on. Well first, I couldnt be helped because I couldnt be in the store due to COVID-19 precautions so I to write my phone number down and wait for a text. About an hour later I got two text that says I am next in line. I drive back to the store and the gentlemen told me he wanted payment in full and he wasnt taking just a deposit. He told me to call the sales time over the phone and that the call volume was high but someone would help me. I left dissatisfied and will never be going into a xfinity store again rude staff that dont want to do their jobs!!!

Not very helpful

Lots of open space, no indication of how long you will have to wait. Greeter cant help with your account, they just put you in a virtual line and you have to wait around until you are called.

Twice they have automatically taken payment when I never signed up for auto payment. I never auto pay - ever!Weve had problems in the past with our service and to get ahold of someone was more than frustrating.They are over priced!I do not trust them anymore.

Systems were down when I went to give them all of their equipment. Then I get a harassing phone call about returning the equipment!! The store staff was helpful and the guys installing your equipment are helpful and nice. It is the phone customer service that sucks and they cost TOO much!! Comcast doesnt deserve loyal customers.

Great customer service. Way better then talking on the phone to someone

Ive had nothing but good service at this location. I think most of the negative reviews are commenting on the company and service as a whole, not the service at this location. Comcast gets 3 stars but this store gets 5 from me. You work with what you can.

I want to say thank you Ron for understanding how I was feeling. You went beyond the customer service line. I do appreciate your hard work and the troubleshooting to satisfy my family needs and some. Because of how well I was treated going in stressed Im definitely will stay with xfinity. Thank you for the empathy.

Best customer service!!

You can upgrade your phone at any time. That’s what they tell you but then you can’t upgrade your phone unless you paid for the new phone in full. I spent two weeks trying to upgrade my phone. The 3 different salesman I talk to were so sure they could do it and then they get on the computer and won’t allow it. Then won’t even tell me why. They made me pay off my Internet bill they made me pay off the cell phone I have now I spent hundreds to upgrade my phone and then they wouldn’t allow it now. Their cell phone service is too new they have no idea what they’re doing just a big scam.

Just went in to drop off equipment (no service needed), and was rudely told Oh honey, theres a whole line in front of you (sounds nicer in text than her tone). There was like 3 people meandering the store? I asked if I could just drop it off somewhere and as she walked away from me she said you wont get a reciept then and warehouse will get to it when they have time...not sure what that means but I just set the modem on a counter and walked out. Poor customer service here...And wouldnt you want to try to understand why Im returning something? Just bad business.

Service was fast and efficient. Got help immediately with the issues I was experiencing with my rented modem. Staff was knowledgeable and professional without giving me the run-around. Ended up upgrading to the gig internet. I have not been happier with a Comcast interaction.

Needed to return box not needed. Friendly personnel and very informative about products.

Great customer service! Matt was really helpfull.

Wasnt helpful

Helpful customer service, low pressure on sales, clean & well stocked store.

I love this new store! The staff is very friendly and the store looks amazing! I thought that Ive been to some nice stores in the past, but this one is so much better! Thank you for all of your help!

Night and day difference from how it used to be. Feels more like a mobile service store but its fast. Zero issues. In and out in 5 minutes for a modem swap.

We went in for a simple thing to schedule our move, and transfer our services (we are moving in two weeks). First Matt did it wrong and made us redo it to fix his mistake. We thought that was easy enough until we got home and our service was cancelled. My husband spent an hour on the phone to get it sorted out.

We tried to handel our business over the phone 2 days in a row I got nothing accomplished I went into the store and had us taken care of in under 30min thank you so much for your help....

Terrible experience and complete waste of time. The technician did not come prepared to install cable. I told him to pass on cable and let’s just do an internet plan. The internet plan was much more than previously quoted. I had to cancel my appointment. Complete waste of my afternoon and teeeible customer service.

Wanted to replace phone on my plan with another phone I own. WHAT A WASTE OF MY TIME! The young Hispanic woman tried to sell me anything and everything. After an hour wasted, could not use my iPhone 5 as too old.

Good. I really like Matt at this location. He is very knowledgeable and helpful.

Good-satisfied.

Michael the manager was so knowledgeable and friendly! He explained everything about the phones and service so clearly. I really appreciated his professionalism !

Made things easy for switching to new service and the store was clean and organized. There were several reps standing by when I ended and I was greeted right away.

The customer service is awful. The other place was smaller but always got good service. This place is joke. Phone service is almost as bad no one every gives you the same answer. 😟🤔

It so f hard to reach to customers service . Your issue is not solved. Just increase your bill without let you know 🤬

Quick friendly service. Pushed a little hard when I said I didnt want to switch to Xfinity mobile.

I feel like the customer service there is kinda bad..they need to smile more at the customers....we were helped by this girl named jessica who speaks spanish and she even seem mad when she was helping my husband...but her face totally changed after i ask her for the managers name she was even smiling after i ask her for the managers name.

They like to stack up charges every chance they get!My bill was $97 yesterday not late or anything!Now its over $200 already got charged for the next month before this month is due!Wow cant even open till 10! How lame!

On 04/24/2019 Dave S arrived at my home to install internet. From the start Dave was Beyond rude using profanity. He then proceeded to cut cables without consulting with me. He said he should destroy all the cables direct tv has set up since they are “pissing him off”. He cut cables in the loft since they did not go anywhere he said. Also repeated on multiple times that my house was a “shit show”. He was in the back yard and moved a fence away from the house and placed it behind him and then claimed the fence fell on him. He pretended to be hurt and laid on the ground for 30 seconds. Then said he was going to contact his manager because he was hurt. So internet did not get installed he cut a lot of cables in my home and he pretended to be hurt on my property. I’m extremely dissatisfied with Comcast and will never use them as a provider. Dave S has made my experience with Comcast a nightmare and I would not recommend Comcast to any one.

Just returned my modem, we moved and switched service. The associate there ultimately helped me, but I was asking about my final bill as it was wrong. He didnt believe me, barely checked, I had to argue with him and beg for help. He finally figured it out. Phone associate hadnt even set my end date of service. He did that and directed me to call again for refunds and credits. Shouldnt have to beg for service though. Glad i left them. Always a problem.

Helpful.

We were taken care of fairly quickly.

Claudia was amazing. Really helpful and knowledgeable

I went into the store today to get help with my new Xfinity mobile phone. I havent been able to transfer my photos from my old phone to my new phone because of an error message so I needed help. I didnt realize my old phones battery wasnt charged. I asked to plug my phone in to charge it for a few minutes. I was told they didnt have a charger that I could use even though they have many phones on display and my old phone uses the standard USB charger. Rude!Day 2. I charged the phone and returned to the store for assistance. They once again refused to help me because, 1) I didnt bring The cables and 2) I have to use Google even though Ive explained to them there is an error message during transfer.Great customer service!!!

Took care of my needs and more

Bill is the best ever.... Excellent Service.

NOT GOOD

Thanks!

Really made me feel like I was lucky to get service there

The female assistant that was helping my wife and I try to pick out new phones actually scoffed at our choice of device. She was not knowledgeable about any product other than iPhone. The other technicians there or general service has been ok.

What can i say, the customer service is fine and they have a pretty new store bringing us a future of Awesome...

My mom went in the Xfinity in Longmont and asked for help to pay her bill on there machine..And the man was very rude to her telling her well dont you know how to use it! And degrading her in front of people.. Im going down there today to make a complaint..how dare these people think they can treat people like that.😡

Bill peck was awesome!!! Very excellent service.

Got set up with the best and fastest internet in Colorado for the cheapest price!