user
Alves Fuels
1020 East St, Ludlow, MA 01056, United States
Appearance
Alves Fuels
Comments
Is
Review №1

John Joe Luis and team were extremely professional and informative when it came to installing our central air. They were fast and efficient. Would recommend them to anyone!

Do
Review №2

Our 14 yr old water heater finally tanked and we had water in the basement. I called Alves Fuels and within 90 min they had someone here to look at the problem, order a new hot water tank and it was installed the next day. Very nice people and we highly recommend!

J
Review №3

Yesterday afternoon, my girlfriend noticed that her central air conditioning unit was not kicking on. Needless to say, the temperature on the second floor of her home, was hovering around 90 degrees in the late afternoon. It was almost 5:00 PM when she placed the call to Alves Fuels, hoping to find out if she could get a technician to stop by within the next day or two, to see why it wasn’t working. Although hopeful that she could get someone to stop by this week, she wasn’t expecting it, because it was extremely hot the past few days, and she figured it was a long shot at best. To her surprise, and in what seemed like merely minutes, she saw that the technician (Chad) had pulled up to her driveway, and was soon knocking at the door. He basically stated that he understood that her air conditioning wasn’t working, and that he was committed to getting it working for her right away, so that “she could sleep comfortably tonight”. He identified a couple issues, changed her filter, and indicated that she could still possibly have a problem with the thermostat, but that for now he got it working, which was awesome! Unfortunately, not long after he left, the unit kicked off again, and luckily, he left her with his contact info, so she could let him know that it stopped working. AGAIN, Chad showed up, right away, to change out the thermostat! She honestly figured that after the second call, he would just come back in the morning, because by that time, it was getting late, and she figured it was after hours at that point. He again came in, swapped out the thermostat, and got it going very quickly. There really is only one word to describe the level of customer service Chad and the team at Alves Fuels have consistently delivered over the past year at this address, and that word is EXCEPTIONAL!!! My girlfriend got out of work yesterday, dreading the fact that the AC may not work over night, and because of Chad’s knowledge, skill, and outstanding customer service abilities, she managed to get a good night’s sleep. Mind you, my girlfriend doesn’t normally even like the cold, however it gets very hot in there in this weather, so I know if she is finding it hot, it really must be like an oven! This meant a great deal to her, and she and I will definitely continue to recommend Alves Fuels to as many people as we can. This level of customer service is very refreshing these days, and it is very much appreciated!

To
Review №4

Class act company. Fast response, great prices and kept us in the loop throughout the installation process. HIGHLY RECOMMEND! Luis Vitorino was very impressive. Thank you.

Ma
Review №5

Alves Fuels installed a new gas hot water heater and gas furnace. I financed the project through the Mass Save program and Alves had the experience to provide clear proposals that met the Mass Save application criteria

Sa
Review №6

Wonderful company. I became a customer years ago when my central air died during a heat wave. The company I had a service contract with wouldnt even come to look at it for 2 weeks. Alves came that day and Id never done business with them before. I had to switch to a company with customer service like that. And, theyve continued to impress me with that same service ever since. Highly recommend.

T
Review №7

When my girlfriend mentioned that she needed to have her home air conditioning unit serviced, I advised her to call Alves Fuels. It turned out, that she needed to get a boost of freon for her system. They sent out a very competent, knowledgeable technician, who was able to charge the system quickly, and get it running like new! My girlfriend had called many places prior to my suggesting Alves, only to not get callbacks, or be told that they could not fit her into their schedule for weeks. Alves stepped up, got her appointment set up, almost immediately, and was thoroughly professional from the first interaction on the phone, until the technician pulled out of the driveway! I highly recommend!

T
Review №8

Extremely helpful and friendly. I left an email late and night and I was promptly contacted the next day - I didnt end up needing them at this time, as I am a first time homeowner and wasnt exactly sure what I needed to do,for my system to get it ready for winter. - They told me that Im all set and did not try to sell me - Very professional - I know some places would try to squeeze me and say I need x y and z - just to get $ out of me. I now know who I will call for next time.Thank you!

Jo
Review №9

The team at Alves fuels are both friendly and knowledgeable. Always available when you need them. Highly recommend !

st
Review №10

Excellent service, wonderful to work with! Fair and honest!! Highly recommend welcoming this company into your hOMe.

Da
Review №11

Excellent service and reasonable prices. Customer oriented.

Ca
Review №12

Great customer service and very professional staff. We had a great experience with our new furnace and central AC install

Ev
Review №13

Luis Vitorino seamlessly advised and guided me through the replacement of our oil burner. He directed me to the various benefts available toMassachusetts homeowners. He obtained the necessary permits and supervised all project and work. I appreciate his commitment to cutomer satisfaction.The installers were very neat and efficient. They answered any questions I had about operation and maintenance without being condescending.I will certainly turn to Alves Fuels when it is time to install an all-house cooling system.

Am
Review №14

Ron is the absolute best. Great service

Pa
Review №15

I have been a customer for over 9 years. I have used Alves Energy for all my heating, cooling, plumbing repairs and fuel needs. Their service is always prompt and fairly priced. There is always someone available to take your call, and in serious situations a technician communicates with you with-in a reasonable time. Being an owner of several properties its very important to have good reliable, knowledgeable people who you can trust to assist you with your problems. I have especially appreciated them in several emergency situations that required an immediate response. I have had hot water tanks installed, boilers replaced, boilers repaired, AC units repaired, sewer lines repaired, toilets repaired, faucets replaced, and other general plumbing needs, etc...All their service personnel including the owner are hands on and very knowledgeable, friendly and fair. I sincerely appreciate all they have done for me over the last 9 years and look forward to them being my service provider for years to come. I highly recommend this company to anyone!

Da
Review №16

Great service - on-time, courteous, and reasonable prices. We have used Alves Fuels multiple times for Heating, cooling and plumbing needs and they always come through, whether in an emergency or for routine services!

An
Review №17

Called in the morning for a plumbing issue. The receptionist was very nice but didnt seem to understand the issues we were having. She transferred us to a manager and he was able to get an appointment setup for the following day. If this was a crisis we wouldve been in trouble but we were able to get by for the additional day. The plumber showed up during the time window estimated and got the job done. Rates are about average. Would recommend.

Jo
Review №18

The whole crew from the planners to the great guys who installed our ac/Heating systems were top notch and professional! They answered any question you had and were polite.

Ju
Review №19

The absolute worst sub-contractor I’ve ever worked with. They had a very hard time with both my HVAC and plumbing on a new build. Too many good sub-contractors out there to settle for these guys, it’s not worth it.

CA
Review №20

Always there when I call, theyre always on time.

Ke
Review №21

We signed up for auto delivery and auto pay. The auto delivery service was fine and we never ran out of oil. However, we had constant issues with them processing our payments... so even though we had auto pay, they never did it (and this hurt my financial cash flow). There was always an excuse from them and 1/2 the time they blamed it on my perfectly good credit card. We’ve spent over a year dealing with this and I’ve finally hit my last straw. If you offer a service, then follow through.

Ma
Review №22

I love them. Very accommodating, on time, and fairly priced.

Ja
Review №23

Great service, professional and knowledgeable

Me
Review №24

I bought my house using a construction loan in January. What would have lasted someone else 1.5 months of oil lasted us 5 days. Woke up on a Saturday morning freezing only to find out our little space heater had broken during the move. First we called Alpha Oil, documents show servicing this house back 30 years. They said there was nothing they could do. Need to have a service rep come out on Monday for fees then proceed. I was shocked. Next call was to Ludlow Heating and Oil. Got the same result from the owner even after explaining how I had a 2 mo old baby and a 6 yr old little girl on a freezing morning in January. I called back and got the secretary this time. I wanted to try to sway his opinion because I was desprate. She said he had left the office since I got off the phone.. a whole 20 secs. Finally, I called Alves Fuels. Again, pleading I had a newborn baby and it was so cold in the house. He said just like anyone else he only had trucks out there for the auto shipments but asked if we had a contract with anyone else servicing us? Asked if wed stay customers and was here in less than 15 mins and filled our tank.I just knew this story needed to be told - of what truly wonderful people own this business and how much me and my family appreciated what he did for us. Thank you.

ch
Review №25

Same issues with payments as others, twice Ive been blown off for a cleaning, never again. At least make an effort to call your customers if you cant keep your appointments.

Al
Review №26

Best place with awesome service and best prices..

Je
Review №27

Top notch service and service mainly.

Do
Review №28

Quick service!

Information
3 Photos
28 Comments
4.6 Rating
  • Address:1020 East St, Ludlow, MA 01056, United States
  • Site:https://alvesfuels.com/
  • Phone:+1 413-589-0797
Categories
  • Heating oil supplier
  • Diesel fuel supplier
  • Heating contractor
  • Plumber
Working hours
  • Monday:8AM–4:30PM
  • Tuesday:8AM–4:30PM
  • Wednesday:8AM–4:30PM
  • Thursday:8AM–4:30PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–4:30PM
Similar organizations