Good selection and the location is easy to access. Well organized and open layout makes it easy to distance if youre worried about that.

Verizon 5G upgrade trade-in credit hassle! Be aware!Bestbuy Madison Height store advertised $800 promotion credit towards your trade-in if you sign up Verizon 5G unlimited plan. After you completed the upgrade, they did not honor the trade-in offer. Very dishonest and looks like they just want to lure you into the upgrade then screw you up! Avoid their mobile phone department! The manager named Matt behaves very rude and unprofessional. First time in my life to see they treat their customer like this! Will NEVER deal with them again!

Love Best Buy & this location has never failed me. Great service & they always help me find the greatest tech for the lowest prices!

Purchase went well - it was delivery and installation that was disappointing. The Geek Squad cancelled twice which covered 14 days. Geek wanted to reschedule for another 8 days away. Received refund for items purchased, delivery and installation. Went to ABC Warehouse. Actually Best Buy did me a favor - saved over $200. THANK YOU BEST BUY - HELLO ABC WAREHOUSE

Its really waste of time after spending for 30+ minutes just to know about the change in trade-in value promotion for phones. There is no one specialized to assist a newly joined Best Buy associate, though he tried to reach out to various other co-associates. A senior associate was able to identify after a lot of research. Its very sad.

Horrible manager. I was there to exchange a phone I bought last night due to it being defective and was met with the rudest staff and manager Ive ever seen in retail. He tried to force me to pay a $45.00 restocking fee when in writing it says if item is defective no restocking fee applies. The manager insisted I was lying about the phones functionality and even told me I was using it wrong. Its a phone, how do you use it wrong? Maybe as a doorstop or paperweight. I dont know but at the end he just threw his hands up and told me to go to another Best Buy location and see if they would help me. Well I did. I went to the Auburn Hills Best Buy and did the exchange with the up most ease. The staff was pleasant and welcoming. No restocking applied due to item being in fact defective. DO NOT GO TO MADISON HEIGHTS BEST BUY. Save your self the stress.

Everybody who works at the store I find to be extremely nice. Samantha at customer service is always extremely polite and willing to go the extra mile to take care of you. Highly recommend

EXCELLENT customer service and great prices.

Bought a camera, lenses and various other accessories for my youngest child for his birthday.The staff was super knowledgeable, very helpful.A great experience

Very slow customer service. Came in to buy a camera already knew what I wanted but just needed someone to unlock the safe. The employees seem to be chatting up a storm in their little cliques so I waited a little over 20 minutes until I decided to grab somebody it was not from that area. Turns out they didn’t even have it in stock nor any of the others nearby stores.

I had to make a return to the store it was a fast in and out.

Needed a fitbit charge 4 bracelet replacement for this cheapie one I purchased from Amaz*n that fell apart. I went to Best Buy and I purchased a cute fitbit white mesh one and Im happy with it. I wish they had more of a selection though. Customer service was good. Quick and easy transaction too! Ill purchase an extra bracelet very soon.

They have always been very pleasant and helpful, especially their Geek Squad. I love my new computer.

Its Best Buy I dont even know what I can say but if you need an appliance or any Electronics this is the place to start

Strange sense entering these stores. You really wonder how long they will hold on for, before shutting down to 100% online. Stating that, got a great deal on my Chest Freezer. Really missed that feeling of paying cash and leaving with my item right then. No shipping, no loser tossing at my door, the classics.

I had a great experience here. Greeted as soon as I walked in. (But also reason gave it 4 stars)Everyone was helpful. The people that greeted me also said they would assist with pick up. Here is where I give 4 instead of 5 stars, as when I walked up to the check out I had to wait 3 minutes before anyone aknowledged. (Mind you even waved to the people that would help)

Ive been here a few times over the past few years and it seems the customer service is getting better especially this location. I was shopping for a laptop recently and had a very pleasant experience. The staff is very knowledgeable, insightful, and polite. Thank you Miko.

I bought a range, it was delivered alright. 16 days later, I noticed there is an unfinished enamel area right under the back panel, barely visible unless you crane you neck.I called, I was told I was past my 2 weeks an needed to speak with the manufacturer. I did, they told me to speak with Best Buy. I called back, and spoke with Sharon. I explained, she told me I had to call the manufacturer back. I was frustrated, and requested a supervisor. She hung up. DO NOT BUY APPLIANCES FROM THEM, MISLEADING BUSINESS PRACTICES AND POOR CUSTOMER SERVICE.

Great place. Staff is nice. Answered my annoying questions. Geek squad set up is nice.

Went to buy a fridge, the employees were very helpful but took a fair wait to get to them.

I love Best Buy. You Can Always get what youre looking for as long as you talk to the specialist of that department. They also dont try to just sell what they need to get rid of. Great store for all of your electronics

Theres a smattering of stock on the shelves Truly Im just gonna go to Amazon or new egg

This place is nice but the customer service needs improvement. I know due to covid that the employment level has been low. But it can still use some improvement

Staff was very knowledgeable and helpful!Guiding me in buying an IPad Pro with a keyboard, then making the return process super easy when I decided to trade it in for a MacBook instead.I appreciate their time and help!

In and out within 30min with new TV. It was a busy day otherwise it would take less time. Happy with the purchase as well

Bought my samsung active 2 here with an awesome customer service!

Madison heights MI. Walked right in someone went right to what I wanted got it for me Walked it to the counter I paid I was out in 5 mins. Just under $400 purchase so Im glad they wanted that bread. Amen 🙌 -

I wanted to get a new phone for ATT and see what cost and options would be. Staff were very friendly, attentive, helpful, and not pushy. I got a great deal on a new phone, traded in my old phone for a credit toward the new one, and got all of my stuff transferred over Ina timely manner!

Everything was easy to find and if you cant find something there was always someone to help you. The customer service was amazing, and everything was in stock. I really like that when you first walk in someone is there to guide you to what you are looking for.

Went there for IPad repairThey did great service with reasonable price but waited more than 35 min in line

Sometimes you can find some good deals here.

Horrible, they tried to charge me higher price for red dead when online it’s $34 and the guy knew the price was $34 and tried to hustle me at $60. Smh . Didn’t lower it until I mentioned it @/$/$/$ Pathetic

I made a Geek Squad appointment. That took two minutes. Five minutes later Apple informed me about how to fix my issue with the product. I then spent a little more than 20 minutes trying to cancel the appointment with Best Buy. That was more time than I should have wasted. On my last attempt, the call was disconnected.I hope that theyre not too mad when I dont show up.

I went in to trade my old IPhone and got more back than I expected for it, and then I got a gift card and spent so much of it right afterwards. It was a blast, lol. Friendly and helpful staff and a high quality place!!

Always a smooth experience at my local Best Buy. Online order pickups are always fast.

My go to place. I like amazon but i Love BestBuy,...

Picked up a 27 Lg 4k monitor to have the screen glitch out and stop receiving video signal. Quick stop with Geek Squad and they were able to provide me store credit as a defective unit purchased only a month ago, and allowed me to place a replacement order on the spot.

90% of things are available. Price match with Amazon to get the best prices.

Everything youd expect from a Best Buy. Its clean and organized. Most of the staff is really nice. My only complaint is the guy in the item return was rude for no reason, he was giving me dirty looks.

Bought iPhone 12 pro. Service was great and it took no time to make my purchase

Staff are quiet friendly.. been shopping here since last 20 years. Use to be a circuit city across the street and always I end up buying at BB. May be one of the reason they survived till today

Seems like the stores main focus was tv. Selecting on other things were slim

Drove a friend here to buy a phone charger (which you can get anywhere) but she insisted. We went to the Verizon dealer who found out the charging port had debris in it which made it hard to insert the cord. He carefully cleaned it out and made it nice for her. I didnt know she was having a charging problem (which is why she thought she needed a new cord). Either way he was really nice and it was worth the trip. It seems Best Buy has started to get rid of all the movies they use to carry.

We of Madison Heights love our Best Buy and have rubbed it in the face of surrounding cities without best buys for years as a small victory for the City of Progress. Today though it feels like a familiar war map on your favorite fps, still adrenaline inducing but bombed out like a Syrian warzone.

Love my TV the sale person oh I forgot his name its not on the receipt but he was pleasant and very helpful Madison Heights.

Sales people were very professional and friendly. The young man, Steve, was able to replace my screen protector in protector, in a short time frame.

I wouldnt just scan phones they had a presale on the new Moto edge it will sale for 899 the pre-sell price 499.

Staff is generally pretty good. Best Buy carries a lot of the bigger brand tech products and you can probably find anything youre looking for here.Though if you want more knowledgeable staff and more options, Id recommend Micro Center for most of your tech.

I purchased a small deep freezer, great customer service from Chuck

Beautiful looking computers, great staff, and the ibuypower pc with the 3060 is a beast!!!

Best Buy change their return policy from 30 days to 15 days not too excited about that

Staff always very helpful. Online order and collect works well. I also made a refund and exchange once, very quick and painless... I have spent too much money in this shop perhaps. 🙃

Shorthanded workers. No one available to answer questions. Not much stock and expensive. Tried to buy a washer and dryer and there was no 4th of July sale. Nothing was I stock. Delivery would have been in October. Whaaaaat?

Been shopping here for 20 years and its the greatest place to buy anything electronics

In and out with no lousy attitudes except my own on account o I was making an exchange and figured it was gonna be a total flippin hassle. No-lo-contender-o-bro as I quickly got a serious attitude adjustment. The employees were welcoming and keen to assist, the selection was far superior than the Best Buy closer to my crib, which in-turn made my wait in line much more easier to tolerate as I was able to use my smart-phone and hook-up with some of the most excellent Asian food near-by. Now I got my patch-chord so I can watch my Cheech & Chong marathon, my tasty lunch, some Green Manalishi AND a new Best Buy to get, answers to all my annoying boomer-questions, from. I wonder if theyll give me change for the gumball-machines?Sincerely, Eric Myeye

Austin was helpful and knowledgeable in the computer and laptop section.

Bought my new washer and dryer here and another trip my Note 9! Sales staff are professional, personable and knowledgeable! I got a great deal with warranty and installation and delivery service for the washer and dryer! Highly recommend shopping here! Great to have 18 months no interest to pay these off!

The cashier was a short Chaldean/Arab looking girl. She rubbed her hands after touching my money like it was dirty. Maybe wear gloves or find remote work? Then she asked if we wanted a bag. We paid $200 for one item honey, put it in a bag without asking. She acted like it came out of her measly paycheck. All I could do was laugh and leave as quickly as possible.

After a disappointing trip at another store I decided to visit this store and it was like night and day. I was greeted by multiple employees and they were very nice. They were able to take care of a return I had with no issues. It’s refreshing to go to a store that makes you feel welcome and that you’re important. Thanks guys!

The worst experience. I bought an iphone and it did not connect to my work wifi and car Bluetooth. The best buy person opened up a air pod and showed me that it connects to his pods and bestbuy wifi. That is not good enough because it should be able to connect to other devices other than apple. They should check why I cannot connect to my work wifi when I can connect with an Android phone.I used it for 10 days, what would one do in this case. Return it correct?If the device is faulty they should not charge us any fee. Customers word counts some value. Bestbuy does not care for customers word. They only care for their $45 restocking fee. They should promote products that are high in quality.And the personnel at best buy had an attitude while I was explaining the issue. Very bad customers service.

Great knowledgeable staff worth the drive and the higher prices.

This was definitely one of my worst experiences purchasing anything from Best Buy. When they wanted me to purchase $1,000 computer they explained everything to me however when I went to pick it up today I apparently needed an appointment for them to explain how to download the Microsoft Word account that I paid for through them and I was dismissed. It seems as if I got better service when I purchased cheaper products from the store.

Pretty good location. Plenty of employees around for help, and they seem to give people in a hurry the chance to get in and get out before approaching and asking questions, which is perfect. Would give 5 stars if not for their corporate strategy of price gouging on things like accessories/cables/adapters that people dont think to shop around for, or are simply necessary in order for the big ticket item they just bought to work.

The best place to buy electronics or home/kitchen appliances. They also have a good 15 day return policy.

I was greeted at the door but no one asked if i needed help i kind of helped myself for about 5 or 6 minutes before i had to ask someone for help.

It was a waist of time. Was trying to have a pair of beats headphones replaced instead I was told to make an appointment with Apple even though Best Buy is an authorized dealer.

Avoid this Best Buy at all costs. Their curbside pickup is a joke, and their customer service is even worse.After being told the item would be ready within an hour, I was fed lies by a number of employees for the next 7 hours. I would have rather had the order simply canceled after you realized you didn’t have the item! Instead each time I spoke with someone, I was told I had to sit tight because it was en route from another store and would be there any minute (and certainly before 6). Three hours later, and after 6, I’m now told it’s still waiting to be picked up from the other store. But I’m being told it’s still coming and I can’t go anywhere else to get it!This was the only opportunity I had to get this item before Christmas, and I wasted the whole day on this joke of a store. This store really needs to consider getting a better system, and learn not to blatantly lie to their customers with elaborate stories.Edit: after waiting all day and being promised it was en route to the store, I received an email that night saying it was no longer available. One week later, my debit/ credit card was charged $900 and it will take them 15 days to issue a credit for an item that was never available. Best Buy lost me and any person or business I’m attached to for life. Just use Amazon.

My five-star review is especially for Anthony and Terry, the team who delivered and installed our new microwave recently. They did a fantastic job!To start with, they called to let us know they were on their way. They arrived on time, exactly as promised. They greeted us very professionally as we welcomed them into our home.I couldnt believe it only took them about 15 minutes to remove the old microwave, install a mounting bracket, and secure the new model up on the wall -- always taking great care to not damage anything. They even asked to borrow our vacuum to clean out the sawdust in the upper cabinet.After making sure the appliance was working correctly, they removed all the packing materials along with the old microwave. They politely thanked us for our business and made their way back to their truck. Our house was one of eight deliveries they were scheduled to do that day.(Im so glad we agreed to letting the professionals handle this job, even though there was an extra fee. If I had tried to do this myself, it wouldve taken me at least a week and resulted in several unwanted holes in the wall and a couple trips to the emergency room.)Thank you, Anthony and Terry. And thank you, Best Buy!

It was fast, safe, and easy. A greater directed us to the items we needed and someone met us there right away. They explained additional options and features of the product and were knowledgeable and courteous.

We were in and out. Knew what we needed and the best guy was there to help

Honestly walked in to buy two ~55 Smart TVs with web browsers. Had done a little research at home but wanted to check out the remote control functionality in store. As I approached the sales counter in the TV section, the employee that was leaning on the counter looking down at his phone, walked away. I looked around and noticed he came back to the spot he was leaning. I went to ask him could I see the remotes, he said NOT POSSIBLE, asked about web browsers, he said just one brand. I said ok and walked over to that brand. After reading all the features of 5 brands without as much as him looking up/ moving towards me, I left. I belive they dont work on commission so it doesnt affect his pockets but I WONT BUY ANYTHING from this store. The only reason its getting 2 stars is because I was greeted extra kindly.

No line at check out. Found what we needed quick.

Very helpful staff, lots of free parking on site. Large inventory if preferred products available.

Workers are always friendly and help when you need

I was looking for a new blender (New year is coming and I wanted to try a smoothie diet) and the ones I wanted were out and I didn’t do much research on the ones they had in stock. Most of the time when I go to Best Buy I have to hunt someone down (which is why I went to this one 30mins from my home and I’m glad I did). The sales clerk or manager (I’m calling the store to find out his name) was restocking and came right up and spent a good amount of time helping me pick out the right blender! I was super excited because I didn’t want to order online and wait I wanted all of my things that day so that I could start my cleanse the following Monday. Not only did the guy go the extra mile in my purchase he made sure to ring me up (which sped along my wait time). Once I find his name I’ll add it because he was a ROCK STAR!!!

Sales people are unhelpful. The auto audio section is shameful, no curb appeal on the display and the salesman referred me to people in another section. He only sold appliances. What a joke. Why bother going to stores these days. This location only reinforced this idea. But online and get what you want with actual HELP and ASSISTANCE.

Very Worst customer service didnt know how to talk with customer Im polite unprofessional

Very clean and spacious. Had a lot of areas and products others in the area dont. Extensive large appliances section. Huge small appliances section. Huge TV and computer areas compared to other locations. Very helpful staff here. One of the few locations that feels fully stocked and staffed.

Excellent customer serviceClean well litStocked

Good service, I was able to get my ps5 .

They were the only Michigan store who had a lens adapter for my new mirrorless camera, making it possible to use my hundreds of $$$ worth of EF lenses from my older Canons. AND, they allowed a price comparison discount (based on a Amazon price), which saved 30%.

I went to Best Buy purchase for to connect my TV to my soundbar they were very helpful and when I got it home it works

I had a tube TV that I needed to dispose of safely. Best Buy has a disposal program for tube TVs 32 inches or smaller. The fee was $29.99. Works for me.

After going there for the 3rd time, I found the thing I wanted In stock.

I went in to buy a microwave, everyone there was helpful and helped me pick out the right Samsung microwave.

Received excellent customer service from Graham.

They need more options for some things but honestly good selection no matter what youre looking for. All the staff were very friendly in the cell phone area and checking out. The gentleman that was to help me find vlogging supplies literally walked away after pointing vaguely in the direction of some items. Im almost completely blind, which I told him, and that I need alot of help because i cant read the information on the boxes nor do I know much about the items id need.. though I tried to talk to get his focus back, he still walked off anyway. I left without buying anything because I needed education on the difference between the items and purchased on Amazon.

Very friendly service. The people working here so nice

Pretty good clean store has some of the things I need but not at all

Guy was too busy I had cell phone questions and there was at least 5 people he was trying to wait on

Nice store, full of items, supply and demand. The staff was friendly and helpful

Good luck getting on the phone with someone for store hours if your store has no power. you can hardly get on the phone with customer support. when you do they cant tell you if there store is open or closed. Ridiculous. Whats a cell phone for

The older guy at Geek Squad was very nice earning this rating an extra star. Unfortunately, they didnt do anything other than what the phone support walked me through.

I’ve been shopping here for decades. Great store and always helpful!

The employees are nice and helped find the items I was looking for.

Start to finish a five star trip.Forgot my mask,they had one at the door.Associates couldnt have been better.Fast fast fast.Really happy with my purchase also.Had everything i wanted right there.

Did not put in codes on new computer which was part of their job and had to go back.

Help standing at entrance to help you. Says something and points over there. Lacking customer service.

Best Buy is an amazing store full of great people and wonderful products.

Great place. 👍🏼 Employees were helpful, the place was organized and very clean.