This fedex location has become my go to for any printing needs. They’re quick and do an awesome job. Every time I get the pleasure to work with Denise I leave the conversation with a smile on my face.

I have a perfect experience with one of the customer service her name is Denise she is wonderful person and very helpful.She just love her job and trying to make everyone happy Im giving 5 stars because of her excellent workWell done Denise 👏

The young lady that helped me today was awesome, so helpful and friendly. Her name is Jasmine.

Excellent staff friendly each person was important they waited on

The man who assisted me today, was awesome! Friendly and very helpful! Thank you Sir

This FedEx location has some of the most rude employees ever. I went to drop off a package, the employee handed me a piece of paper that I had to put inside so I had to un-tape and re-tape my package. I guess I was taking too long because he ripped the package out of my hands and told me to go. Please hire some people who are professional and dont act like they hate their job. Very sad.

I dont typically do online reviews, but I make an exception here. I visited this store around 5.30pm August 22, 2020 to get a simple print out. One of the two self service machines was out of order and the other one was being used. So I stood in the line for help. After waiting for about 10 minutes, one of the two people working asked me what I wanted help with and upon telling her I just needed a print out from my stick drive, she told me that she was leaving for the day and that I can either use the self serve machine or wait for the other person to help me. I informed her that one of the machines wasnt working and the other one is being used. She told me to wait for the other person. A few minutes later it was my turn and I informed the last remaining customer service rep what I wanted and she told me to either use the self service machine because she had to help another customer (who was behind me in the line) they were printing a poster or something for the other customer. I informed her that one of the machines was down and the other one was being used. She still told me to wait to help the customer who was behind me in the line. I waited for about 10 minutes and eventually left. I get it that it wasnt her fault that she was the only one working but why cant you help people in the order they came into the store? From their conversations it seemed like they knew each other as well. This was a very frustrating ~20 minute visit to your FedEX store for a simple print out. I will be visiting the UPS store off 14 mile road from now on.

Wish I could give this place negative stars. This place has horrible customer service. Total waste of time.

Saw many negative reviews and wondered whether I should go there to mail a letter oversees. Decided to give it a try on a Saturday thinking it cant be that bad. I was in and out quickly and was very satisfied. Denise was behind the counter and she greeted me as soon as I walked in. She was very detailed, pleasant, patient, and answered all my questions. She also recommended the best available price with the fastest international delivery. I was really impressed and appreciated her customer service. Keep up the good work.

I came in and got assisted by Pierre he was above and beyond and I can really see why he has the job he has thankyou again Pierre!

Not very helpful. They are mad when they have to help you.

Stopped in this afternoon to drop off a shipment of parts to a company in China, using our supplier’s account. I had a pre-filled form with all of the address and account information. Joyce at the pack & ship counter was very helpful and efficient, she also packed the parts into a FedEx-provided box & wrapping, at relatively low cost.

Self-service station rarely works.When it does work, its almost as slow as getting help from any of the very few people that work here.Do people work here?Im sure someone turns the lights on.Worst. Service. Ever.

They gave me a free printing service because they misplaced my flyer I made . Great customer service

I have had a great experience each time I have visited the Fed Ex Madison Heights location. Joyce was extremely helpful, as well as, outgoing, courteous and friendly. She has been the one who took care of me each time I have gone in there and I wouldnt want anyone else!

Ive been to this Fed Ex location over a dozen times and always experience great service! The staff is genuinely kind and helpful. If there is ever an error in the printing of a product, they work to troubleshoot the problem and replace imperfect items. I never print anywhere else!

Super fast service and Joyce at the shipping counter was extremely helpful!

So slow!!! If you have an hour to kill to drop off a pre labeled package, come here.

Came in to drop off a package. I usually come in and box it up myself. I made sure it was packaged properly as I ship many many times a month. The man at the counter yelled across the store to get my attention. Said he could pack it up for me, I told him I can do it myself . He insisted that he pack it up, in a pushy condescending tone. He added paper to the box and at the end charged me for the packing he did. I was prepared to purchase the box only. I have always had positive experiences here and today changed my views of this store completely. I wish he would have been up front about packing fees and had better customer service skills.

Clerk would not ship a return for me unless I paid to have him fortify the package. This is the same package that I received the merchandise in (also shipped FedEx). Took package another location and had no problem.

Worst customer service, the sales associate Pauline had a bad attitude, didnt even try to help at all!!!!

Very very ridiculous unprofessional customer service.one women working this store her name is joyce very unprofessional and doesnt what she is doing..i try to ship something to canada she doesnt know how to do it,she put my wrong information in system and when i said her for correct my information she doesnt know how to do that,she canceled my shipment and wasted my time.very unprofessional.

My sons are serving in the Army and a very nice woman helped me out and gave me a huge discount. I appreciate that so much! It is hard for us to be apart, and your help and kindness made me a customer for life! Thank You ❤

Surprised how busy it was on an early Saturday morning! Once I got the hang of the money card required to use the copiers, I was in and out within 10 minutes. Friendly staff. Clean facilities. When doing self service printing, make sure you select B&W. Otherwise, it will print in color. That will cost you 65 cents vs 13 cents for B&W.

In the evening of Feb 2 I was picking up a large package from this location. I was the only customer in the store and there were at least 4 employees. It took two of them to put the package on a cart which they then handed to me. They then went back to chatting. I was left to handle the heavy package on my own. No one even asked me if I needed any help loading this clearly heavy package into my car. FEDEX, WHAT KIND OF SERVICE IS THIS?

I use this FedEx office every year at this time to send Christmas presents. The staff are always very friendly and helpful. One year they even rigged up a box to ship flat for a gift that I had that would not fit in with the box folded. The only problem is that they never seem to have enough staff working for how busy this time of year must be. Today they only had one person working. Because of that there can be quite a wait

Super fast service.

Came in to drop off a package and two employees completely ignored me for several minutes until I asked if I could be helped. They were working at a computer and didn’t bother to look up or acknowledge that I was there. I understand if you’re working on something and need a few minutes but no one said a word to me while I just stood there waiting. That’s terrible customer service.

Great Experience!I had issues with a companys product that was shipped to me. Two large square boxes I received were beat up and I wanted to return them. When I went to drop off the boxes with pre-paid labels, the Fedex employees knew the packages wouldnt be accepted if the boxes were shipped in their current condition. They helped fashion some cardboard pieces to allow me to patch up my boxes and end this terrible experience returning these items back to their destination.Thank you!

💯 Still, the absolutely nicest, most professional staff around. Extremely helpful. My go-to place for copies, printing, banners, more. They are the best!

Busy place, long line to print a document and only two printers working. Employees don’t offer help printing in the full service printing area, if you ask they send you to the self services line.

Lori was super helpful and nice. Took care of everything I needed to ship and made it quick and easy.

Pierre was so friendly and helpful that is was just a pleasure taking my business there. I will definitely be back just because of him.

My visit was great, the staff was. Very professional and friendly, I will be going back there again. Very satisfied with the service.

I was in a month or so back to print a one page document. One clerk and of course in line behind the one customer with a 400+ packing/shipping order. Straightaway she acknowledged me unable to use self serve I had to wait. It happens. I did not holler more help... unemployment.. I did not even mutter i have ice cream in my trunk. So impatient and downright rude some are. Instant everything. She hustled and even accommodated the 2 customers who came in after me with stuff they neednt wait behind me for. I nearly guarantee couple posters here at the very least would have eyerolled the line jump I however appreciated her albeit ironic efficiency. She was professional and helpful and treated me with kindness and respect and with urgency I in turn paid her 40cents, my bill. Unfortunate I didnt catch her name, however more so unfortunate more I can recall previous posters name,sad how that works. Regardless I drove away content. Leo ?Leo out there ranting on his phone, cursing red lights spinning tales and tires in and out of traffic. racing on to next self-imposed inconvenience Hey! Kill em with kindness,inc.

I only had to wait five minutes to see an employee. Only one person was working on a Sunday, so it is short staffed but being patient wasnt that bad. I ordered prints online and it was a simple pickup. The employee checked the print and I noticed she shorted me a few copies. So she ran the whole print again and I got 4 more copies than I paid for, no charge. All in all, its not the most convenient but its still a great place to get prints done online.

A very nice young lady named Tiara helped me send a Fax. It only took a few minutes. Its a great place that provides LOTS of services.

Clerk seemed condescending and bothered by having to serve the people in line. Also, yelled down the line to me while I was waiting that I cannot use brown shipping paper to cover a package. This was the 3rd place I was at and noone had had a problem with it at other shipping services. I guess a box with stamps and writing all over it is better than a clean one wrapped in shipping paper. Not very helpful either.

I recently received a new job with paperwork that needed to be FedExd back. I was sent a prepaid envelope for the paperwork to ship back. Unfortunately, my cat had vomited all over the envelope! (How embarrassing!) I couldnt send this back to my new employer, so I took it to the FedEx store in Troy and received excellent customer service. They were able to print me a new label and provided me a new shipping medium at no charge. I was in and out in less than 5 minutes, cant beat that! Highly recommended!!

Pauline was extremely nice and helpful when I was printing my rsvp and wedding invitations!

So I went today for scan, I tried to sent via email but it’s didn’t go through, I told associated she said she don’t know she gave my fedEx card Insteon of giving me my money back and told me try again i tried still it’s didn’t go trough, she didn’t helped me at all. Waisting my time and money in stupid scanner and stupid associate.

I didnt have high hopes coming here seeing that this place has a 2.7 but i was actually surprised that they were kind, fast, and helpful.

Came in to scan a blueprint. No one was available that knew how to do it so I had to leave my prints there and come back a few hours later. Charged me $180 to scan 10 sheets and put them on USB. No copies were printed. Literally charged $18 per sheet just to scan it. Total ripoff

Slow doesnt even begin to describe how this store and its associates move! EVERY single time Im here it takes forever to do basic things. I work 16 hours per day, five days per week so my schedule is tight and coming in here ALWAYS throws me in an even worse time crunch than I was already facing! The associates can be nice but Ive also ran into a few very rude. Hate coming here even though its close to my job but I guess Im just going to have to start driving a little further to the UPS down the street smh

Perfect place to ship & receive as well as emergency online issues.

Every time I come here I get the same poorly trained guy who cant manage to print or copy a file on to an 8×14 sheet of paper. Its insane. I dont understand. 2 times Ive had to drive to another location. Come on. Train your employees right.

Friendly efficient service. Staff is very knowledgeable about the myriad of services available.

Rude clerk. I got a phone call that I wanted to take to let them know Ill call them right back. The FedEx clerk then threw her hands in the air and walked away saying profanity under her breath. Oh, Im sorry, am I not allowed to take a quick phone call? Again, I I answered my call to let them know Im busy and would get right back to them. RUDE lady. Will never come to this location again.

One employee cannot take care of 10 people at the same time . Fed ex wants to save money so cut employees I guess. I had to wait one hr to just get my label printed before I drop the box got accepted.

What? You dont? want the employees from Target looking at you? Well, youre not so ugly, weve seen worse. Why dont ya come on down stairs...

HORRIBLE CUSTOMER SERVICE. This location is horrible and painfully slow even though every time I go there is a bunch of people working. I had a package that was severely damaged and dropped by the drivers when they delivered it not to mention they left a huge box (a Christmas tree) at the bottom of the flight of stairs at my condo complex making it impossible for everyone else to pass. When I went to send it back they said I couldn’t and I would have to buy a box or pay for them to ship it. Which was absolutely ridiculous they were going to make me pay anything it was bad enough I had to take time out of my day to lug this thing around. The first lady was very unhelpful and ended up just walking away. It took me putting the customer service department of the retailer on speaker for the manager to do anything. He kept making up excuses why FedEx wasn’t responsible because the packaging was adequate (but they didn’t have a problem getting paid to deliver it). Either way this place has NO customer service skills whatsoever, from now on I will go out of my way to find another location.

I’ve never had a worse customer service encounter. Staff was extremely rude and could not answer any of my questions.

Amazing friendly staff ! Kathryn and Denise were extremely helpful !

Every time I come here I wonder why politician are always talking unemployment. this place is ALWAYS SHORT STAFFED! Left the hiring freeze FEDEX! You greedy...

Really good experience friendly staff definitely recommend them

Use it as a drop off for all my packages. Nice people and timley service.

When in to ship something and was ready for a wait, that didnt happen. What did happen was a lot of being talked down to and inconvenience. I dont like being talked down to and treated poorly for no real reason. This all started within minutes of me entering the door

Tried to print and make copies the machine never read my memory stick. I printed a blank page .14 . Extremely frustrated.

First time I had a great experience here, came in today 3/22/17 @ 12:35pm and the African American man behind the counter didnt even look at me he just shook his head and said datas out okay??? this place is a trip honestly

Waited for 30 minutes to even be helped at the print desk. At that point I ran out of time and had to leave before even speaking to anyone.

The staff was very rude espeecially the old lady standing on the counter very disappointing

Pierre was very helpful and efficient!

One star is too much to th place..no more FedEx 👎👎👎 UPS👍👍👍

Arrived 5mins before closing.. doors were locked and not a single car in the lot, so the staff were already gone. Very unprofessional and obviously a poor reflection on management. Change your hours if you want to close earlier.

Terrible service. When I asked for help, I was directed to the self service printer. The picture was printed out wrong and the teller still wouldnt help. This has happened on multiple occasions and I keep forgetting that I hate this location until something happens again.

Only one person to handle shipping and everything else. Gave up after 10 minutes

Took about an hour for them to put two-sentence address info to their system.All of a sudden they told me that the whole thing got cancelled somehow.Did it all over again and again.I escaped from the misery with my box alone eventually : - (

I was their6-27-20166:00pmthe worker was black and racist and they did help me .

Chuck was great

Great customer service!

Amazing Service!!

Very helpful & friendly

Staff not friendly or knowledgeable.

Located at Wallgreens 11 Mile & John R

Fast and helpful team

Good service

Good!

Bad service

Good