Jordan was amazing. He patiently walked us through several phones until we were satisfied that we had all our questions answered. He is the reason that we ultimately decided to upgrade our phones. I will without a doubt be returning.

Took good care of myself and my family switching over from Verizon. Was able to save about $100 a month. Store Manager Martin was very welcoming. Helped set up all my phones and everything was done in a timely manner

Really? Would you appreciate your mother treated with such poor service from the store Manager?? I get it hands are tied when your not corporate..but come on where is integrity???The staff are helpful.FYI... Buyer beware !!! Most unbelievable poor service from store Manager.Highly recommend corporate store ..only support has been through 611 telephone support which is excellentDid confirm this is not a corporate store with T mobile.

Staff was great service was the laziest. Able to find us the nest plan possible, but when it came down to transferring information from phone to phone, my wife and I are currently sSTILL trying to . We were advised to try a “new “ way to transfer provided Verizon and DID NOT WORK. Dropped our phones off to get the transfer completed by them and 5 hrs later nothing was done besides just swapping SIM cards . The staff here only look to make a buck and not provide a FULL service.

Great staff! Made switching over from Verizon painless and easy. They helped me save a lot of money and went the extra mile.

Thank you Martin and Staff! Great customer service and courteous staff. I appreciate the help getting my wife into her new phone and transferring all the information for us! 🙌🏼

I opened an account with 5 lines for a grand total of 2 days. It was the worst customer service Ive ever seen, the phones changed phone numbers back and forth, I couldnt make or receive calls, they activated a pin number for my account but never gave it to me so I have to go into the store every time I try to get something fixed. They charged me over a thousand dollars and here I am 4 months later still getting monthly bills, Everytime I go in they swear its fixed but they just keep shuffling me back and forth, never fixing anything and still trying to charge me. I even filled a better business complaint trying to get them to close my account and refund my money, but they never responded.

Suzay made my experience quick and easy! Amazing and helpful staff. Will definitely be back.

My first time there . Just moved to town and I wanted to upgrade my phone . Chance the customer service rep was extremely friendly. Made my switch easy

Great store with very friendly staff. I was helped in a timely manner and was offered great deals. Jordan was the man!

Nice young ladies, but could not fix my voice mail. Not happy. Sent me To Verizon as was previous carrier and of course Verizon asked why they would do that?So my problem is not fixed and I cant blame Verizon as dont have their service anymore.I guess when you pay less for your phone service, you get less! Need to change back to Verizon.

Thank you Suzay and Martin for your help. You guys went above and beyond for my husband and I. Making the decision to leave ATT after 8 years was not an easy one. But you guys made it painless and fun. You guys are saving me over $100 monthly with more than I was getting at ATT. Thank you guys! I will recommend to all my family and friends!

Amazing customer service! Clean store! Very knowledgeable

Martin helped switch my family from Verizon where they kept charging us more and more every month. Glad to finally have some honesty and consistency with Tmobile.

Martin saved me thousands of dollars a year from Verizon! Store is clean, good environment and friendly staff

Cesar was the person that helped us out with different issues I had with my phone. Very helpful and knowledgeable ty

Great experience at the Pavilions T mobile. I needed help with a new phone. They were able to answer all of my questions and explained things very well.Thank you

Amazing staff! Highly recommend this store

Great service from Mario.

My phone was not working right, not only did they fix my phone, I got a knew pad and they lowered my bill I am very happy!

First store I ever started working for. Love this place!

Got a free new phone at no charge

Dealt with Matin Gill,Met Martin Gill on Wednesday July 8. What I thought was going to be a good customer service experience went bad!We stopped by the store to purchase new phones. Martin showed us a new release phone that we liked but wasnt available to buy that day. Martin said he would check for availability on July 9 and call me with an update after noon that day. We never got the call. We had errands to do july 9th so we decided to stop by around 4 pm. Approaching the 1652 store we saw Martin and another associate standing outside flirting with a girl. Asked Marin why he didnt call. Matin said he was busy all afternoon and didnt have time to call. My comment back to Martin was that he couldnt be to busy if he can stand outside and talk to a girl and choose not to call me as he said he would.Perfect example of terrible customer service!This experience doesnt even warrant 1 star for a rating but it is what it is!

First time there are very professional. Pretty busy place.

I ran into my old pal JT. Havent seen him in a while and I trust this man with everything I got. He explained everything to me very clearly and I couldnt be happier about switching to T-mobile. I feel like this store is worth the trip cause the staff will take care of you. I met the manager Keith and he was very hands on and I loved the experience.

I went to this store after having a lot of issues with my phone. Angel and Jonathan were amazing and got me up and running in under 10 minutes. I highly recommend going to this location.

Love this place! Highly recommended!

Very efficient staff, was very polite and helpful

Great customer service. Very friendly people all around! I always go to Ana & she always helps me in a very professional manner.

04-22-2020: I normally try to avoid this place as the customer service can be hit or miss. And when it misses, it misses by a mile. Considering that I am trying to stay at home due to world events and that this location is the closest to me, I decided to give a call and enquire about getting new iPhone 11s for my wife and me as we were starting to have various tech problems with our older iPhones. I dialed the number and was greeted with a completely disinterested “ya?” I thought I had misdialed. I enquired if this was T-Mobile: “ya,” came the response. I introduced myself and asked for the individual’s name and what time the location closed: “Marten (Martin?).” I noticed a pattern of one-word responses. I asked if the location had any iPhone 11s in stock and which models. “Ya” came the response, but without any further details. Foiled again. I then asked if there were someone there willing to speak with me. Now incredulous, the voiced asked, “why?” I thanked him for his time, hung up and then called the Oro Valley location. Gabriel identified himself, thanked me for calling T-Mobile and quickly asked how he could help me…all without me dragging the info out of him. He informed me that he did have iPhone 11s in stock, which models, cases and colors and then added that his location was constantly cleaning the store and that they had social distancing protocols in place. He answered all my questions and was very friendly. He, and the Oro Valley location, got the sale.

Jonathan, Adam, Angel, and Bianca were a terrific team, they provided one of the best customer service interactions i have ever had. they genuinely cared about my issued and did everything in thier power to help me. a personable and hardworking crew at this store!

The sales person went above and beyond. She handled the entire situation with a calm demeanor and exceeded what needed to be done.

I was having issues with my Samsung phone and I had gone in and spoke with a very delightful and knowledgeable employee named Ana she explained to me the issues I was having and recommended different kinds of simulations to help me out with my issues on my phone and I walked very pleased with my experience Id recommend this store and employee to anyone who needs help

Ana is AMAZING with customer service and the personality is awesome!! I recommend t-mobile in Marana speak with Ana

Ana has give me great service at T-mobile. And was fast and efficient.

Adrian did amazing he is awesome!!

I have to say that Josh the store manager is doing a great job for T-Mobile. I was standing in line waiting to be talked to and Josh was explaining to the customer how the phone insurance worked. He was very patient with the customer and made sure the customer new what he would be losing and why its important to update the phones. The customer was on the fringe of being very upset and Josh did a exellant job explaining to him how it all worked. The last MGR really was not very good at explaining how things worked and I swore I would never go back, but because of the way Josh talks to your customers I am back and love talikng to him because he knows his products and store. Your very very lucky to have a Manager that cares. Thank you

Horrible customer service experience w/ ana loazno, very disrepectful & rude, i dont know why t-mobile hires these kind of people, get people who actually want to work instead of these young, lazy kids. i wish i could give her and this t-mobile zero stars

I came over from sprint to change service. not only did they assist me with transferring my service but have excellent people skills and a willingness to go above and beyond my expectations. Even after leaving the store I continued to receive excellent service with other reps calling to ensure that things went well. Didnt recieve that anywhere else. Everything the sales rep told me was accurate. I even have net flix for free. Sweet. I most excited that I actually recieve all my calls and messages. Good service and friendly staff. Thank you t mobile

I had bad experience before. But came back in and Angel and jonathan and they were super helpful and changed my mind about tmobile

Hands down one of the best places to go to Angel handled everything professionally and on time.

I requested a phone line be transferred over on May 27th. Still waiting. Untold hours on hold and online talking to Xfinity. Todays phone call I was informed that although nothing had been accomplished, someone had closed my case and they were unable to retrieve any of the information previously gleaned from the hours of working on the problem; I am starting over at square one. Another 72-hour wait before I get to call Xfinity back and find out what the excuse is going to be when it still isnt done.

I had gone to a store off of Campbell where they sold me a lot of stuff I didnt need....I happened to be by the T-Mobile store on Cortaro stopped in to ask them about my billing, I was helped by a nice woman by the name of Kim she went out of her way to correct everything that was wrong with it, including calling corporate and dealing with them.This store is far from where I live but will go there every time I have an issue. Everyone there was extremely helpful.

This is hands down the best Tmobile in Tucson Adam Angel and Damian were the perfect examples of how to treat a customer if you go to any tmobile go here.before anywhere else.

The customer service here is above and beyound.Angel was hands on and attentive and very helpful with everything I needed.

Semi helpful at best I would recommend going to the actual t mobile store.

T Mobile in Marana Az w, great customer service . An a friendly staff to help customers, easy off & on access from I-10 parking nearby gravel lot cross for Rvers & Semi trucks from TMobile, Walmart, Kohls & other eateries and shopping retailers .

The associates at this location was great! I was having a great day. Vistiting from out of town. decided to come get a new sim card for my phone. called in avance to make sure i can pick one up. then when i got to the store the associate was about to give me a sim card then the manager josh cane over and refused to give me a sim card! i asksed speak to his district manager. he refused! telling me his DM does not have time for something that pettey. inasked multiple time and he refused. i called care they asked if he can make exception he said no. After an hr if back n forth i called him incompetant as a manager being so petty over a sim card. he asked me to leave n said my kind is not welcome here. idk what he means by that but i left because i got very annoyed! definitely not happy. the funny part is i used to work as a retail store manager at T-Mobile. so I know this guy is worried about is SSK percentage. SSK sim starter kit! this is BS. n worst service ever at T-Mobile Location!

All I can say is you better keep your fingers crossed that youre not on someones plan that passes away because they will surely screw you.

Kim was absolutely amazing she is my favorite rep and even recommended job for me i love the store the reps are amazing and very friendly definitely will return

Unreal.

Kim was more then helpful the store and her personality were amazing she is my favorite rep and its my favorite store

Helpful sales-folks, but if a key-holder isnt around you might be waiting awhile.

Never met this kim person, maybe if i did i wouldnt give this store a 1 star. Worst experience ever messed up my account took me two months to fix unfortunately tmobile customer service isnt any better. All they care about is making a sale. I learned from my mistakes, always call tmobile your self before you sign anything.

I went in for something so simple, just to pay my phone bill & all I got was an “I don’t want to be at work attitude” from a young lady “Ana” makes me regret coming here more and more, so sad that young kids are so disrespectful.

The manager at this location is the worst person. He really sucks at his job and talking with customers. Hes just plain rude. This store is in serious need of a new manager before their store goes down the drain.Worst experience of my life.

Best T-Mobile store! Ask for Damian!

Worst experience of my life dumb unhelpful teenagers with additude DO NOT COME HERE

Great place great service

Your Talking to Me on a ATnT.phone we were at neighboring Pizza shop NOT A T-MOBILE !!

Not only did they open 10 minutes late but then had no interest in helping me out.

Watch these guys at I-10 & Cortero Farms Rd. They will lie to you and not be clear on whats transpiring.

I went in to get the wife a and two new phone numbers popped up totaling $100.28 on the new billing cycle, also we paid off the remaining balance on a phone to trade in and we were still charged for the traded in phone.

Every time I have gone in I am spending over an hour waiting for service and this time two of the girls were playing on their phones not doing anything. My bill is never what they promise it would be and the dead zones make this not worth the time or energy.

Never go to this place. They are liars, unhelpful and tried to steal my money.

Angel handled my upset and distraught loss of LG V30+

Finding it was a challenge.

Great working environment

Bianca is the best!

Angel was the best!

Typical TMobile store.

Ok

I want to report a seller to this store. His name is MARTIN, he is a very liar and he manipulates the sale. Do not go to buy phones with MartínI want to report this sales person Martin..he lies and mislead customers and manipulate the sale to get his sales quota ... DO NOT PURCHASE here !!