The web appointment I made did not indicate a doctor would not be on site. There was a lack of attention to detail by several individuals involved that did not give me confidence. The tests were so rushed that I do not trust the results, which were changed from the past. They were unable to do the full exam, have to send me elsewhere to complete it, and had no idea what insurance would cover at the other place. For someone who has near perfect vision and just wants a brief check up, I am sure this is fine. I will be looking elsewhere for the future and am not sure I will be able to use these results with confidence in their accuracy.

Kendra was hands down the best person to work with. She was so happy and smiling the entire time. Even helped me pick out glasses and made sure I was getting the best deal! Thank you Kendra!

When I made the appointment I expected to see/ talk to a Dr. not a screen. There is no way they can do a thorough exam looking at a screen. I have chronic dry eye, how can they check this on a screen, Very impersonal. Amber was amazing. I definitely will not return or recommend Shopko Optical.

Staff went above snd beyond. They actually closed at 3pm but scheduled me for 4pm. They were very helpful in finding glasses just for me

Very courteous and helpful staff. Thank you for your understanding when insurance needed updating.

The staff here are absolutely wonderful and are so willing to try to help you diagnose any problem that you may have. I came in with my glasses in two pieces Expecting to have to buy a new pair, and I walked out with a not only nice fixed pair but also basically like a new pair because the only part they could really salvage was the lenses and the part of the frame around the lenses. Lets just say I was beyond pleased and happy with my kinda new glasses. THANK YOU SO MUCH!! oh, and did I mention it was also all free of charge! And I kinda felt like my glasses dilemma was a pain in the butt. But they make everything look so easy. And they were so kind and respectful. I am so grateful Cuz every day life for me without my glasses was starting to really become a struggle!

My husband was able to adjust them to fit better on my face. Thank you.

Very friendly staff. All exams were done efficiently and they were willing to explain everything throughout the process. Staff went out of their way to help me save money. I would highly recommend them to anyone I know. They rock!

Worst experience I have had at Shopko optical. I have been a loyal customer for over 15 years. This is the first time I needed to use them since Shopko stores went out of business.The doctor and my exam were great as usual. My poor experience started when I went to pick up my 2 pair of glasses that I ordered but they only new of one. Even though the lady that took my order originally was there when I went to pick them up. There were 3 ladies working at the time and they were bickering back and forth, very unprofessional. According to my statement from my insurance company I was over charged $200 out of pocket. Both pair of glasses are bifocals which the reading portion is not lined up correctly making both pair useless.

My glasses dont feel good on my face like they did when I originally tried them on. Not real happy

Very positive experience, the staff were incredibly attentive, friendly, and knowledgeable. The standard exam went quickly and staff went above and beyond to navigate through verifying insurance with me. I would absolutely recommend choosing Shopko Optical over other eye care locations.

The staff at the Marinette Shopko Optical is very professional and extremely helpful

I am extremely happy with the patience and attention I was shown by the optometrist to make sure my prescription was correct. The friendly and helpful staff get an A+ in my book. I have been a Shopko Optical customer for many years and went to a different place the last time due to the long wait for an appointment. Bad decision as I felt my prescription wasn’t right and they wouldn’t do anything about it. I learned my lesson and it was well worth the 3 month wait for my appointment.

I was treated very well at my appointment. There was some waiting time but it I felt satisfied with the reason for that wait. All in all a very enjoyable experience.

It was a great experience, Clean facility, with friendly and knowledgeable staff. Nice to see everyone again, with a hopeful return to normalcy.

Consistently excellent service, friendly staff, efficient, knowledgeable, super doctor of optometry.

Very courteous and professional service.

Excellent service and helpful people.

I’ve been coming to Dr Banwart for many years and he is the best!! He is a people person and explains things to you so you understand. Also Melissa and Debbie are fantastic. I have worked with both gals and they r soo helpful and pleasant to work with. Keep up the good work all of you.

The only place that got my bifocals perfect! Very helpful staff!

Ive been a customer here for about 5 yrs. My husband and I have been seen by Dr. Banwort. HE IS FANTASTIC. He gets 5 🌟 from us. The optical department gets a BIG FAT ZERO, one 🌟 is too good for them. The Manager Jennifer is useless 😡. Says shes going to call you back but doesnt. Left numerous messages, multiple times, for multiple days without a response back. So, I figure whats a customer to do? Made a call to Manager of store. Was connected to LISA, one of the store managers. Voiced my concern. She listened & said she would talk to Jennifer and get back to me. Its now been 3 weeks & still no call from LISA or JENNIFER. Guess lying is the only qualifications you need to be a manager at Shopko. Incompetent employees, especially the managers.Unless you want to be lied to and treated disrespectfully, find another place to go! Once they have your $$$$ they want nothing to do with you. And if you ask for any help for anything, they want you to schedule an appointment with the doctor. Even if you dont need to see the doctor. Take my advice and go somewhere else. No wonder Shopko is closing. Horrible customer service!!!!

The staff is all super friendly and very helpful. Would recommend to anyone looking for an eyey care provider.

Overall GREAT experience at Shopko Optical Marinette. Dr. Banwart is always thorough and efficient. Melisa (optician) was extremely helpful in assisting myself and my significant other with ordering new glasses. She was very pleasant to work with, was able to tolerate my wanna-be comedian significant other (ha!), had a great sense of humor herself and overall made the experience enjoyable. Thank you for continuing the great care in Marinette!

I purchased a new pair of glasses and lenses. When I received them I couldnt see out of the bifocals. The person who waited on me told me to take them home and try the next morning. But I still couldnt see to read out of my new glasses so I returned to the store where I had someone else help me. This employee Bent my frames and pulled the old try it tomorrow thing on me. When I returned the third time a different employee took my new glasses and bent them up to the point that it took a piece of one my lenses came broke off . Finally after telling this employee multiple times that I still cant see through the bifocals she said she would order new lenses after she ruined my new frames and lenses. I called the store back to tell them I needed new frames I was just met with more ignorance.You should be ashamed of yourself for the way you treat the customers!!!!!!!!!!!!!On my fifth visit the manager tried to give me frames that were not the color I ordered and told me that was the ones I ordered. Finally she looked at the paperwork and realized that once again she failed. As always!!!!?!?!!

Helpful friendly staff

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