I walked in and was immediatley greeted. And she was ready to help. My phone slid off the seat of my side-by-side, the wheel of the trailer being pulled behind shattered my phone. She took it from there. Asked all the right question. And gave options and advice. Great service. I only wish I would have gotten her name. She said that she has been there for approximately 2 months.

The girls there were very helpful and friendly. They greeted everyone when they first entered the door and we never felt rushed.

I had to get a new SIM card to activate my new phone, and with my work hours I have very little free time when other businesses are open. McKenzie (forgive me if my spelling is off) got me in and out in less 15 minutes. Super kind and helpful, store is spotless and well organized. Everyone there is doing an amazing job

My experience at this store was very positive. Mackenzie assisted me with my products purchase. She is very knowledgeable and professionally thorough while making certain my many questions and concerns were completely addressed. I am appreciative of her respectful attitude and customer care. The employees were also diligent about practicing safe measures due to COVID. I am glad I chose this store.

My experience at the store was great. I did not have to wait long for service. And the representative displayed great customer service. She was very friendly and helpful.

Customer service was amazing! He was very helpful and willing to stay late to make sure everything was done correctly.

Mackenzie worked so very well with me and was so patient with me. She answered all my question and clarified everything with me multiple times. She went out of her way to assist me when others wouldn’t have. She made me a priority and worked around my work schedule. Very grateful for a positive customer service experience.

Awesome customer service wish all Verizon retailers where as good as this one.

Very helpful in finding what I needed. Got phone ready to go quickly!

I needed a screen protector for my phone not only did David sell me one he put it on. Thank you great service and a very friendly young man

Angie, Took her time to help me to do everything that was need to be done she is very polite and very knowledgeable And fabulous on helping people out to understand their cell phones or tabletsAnd if you need any help afterwards then you can call her and she will help you over the phone she is so helpful I rate her 15 stars she is absolutely Great at her job Angie,I recommend her very very highly

Verizon at Martin has very good service personnel. I have a few times, and they have always fixed my issues. Great representatives.

David at the Martin store was VERY helpful and knowledgeable about the products and made sure I was satisfied with my purchase. He is an asset to Verizon.

Very sweet people and very helpful. There was no waiting which is also a plus. Store was neat and clean.

Takes forever on certain days for service. Best time to go is when they first open up in the morning or you will be there all day.

I went back to Alex in Martin Tennessee, from Dyersburg, because my first experience with him and my phone was excellent! He again delivered excellent service, he listened thoroughly, and made the experience quick and easy! He wasn’t pushy but he offered suggestions Alex is excellent! I will go back to him again to get my next iPhone!

They were awesome and friendly and got us out of there with our new phones as quick as possible! Also, I was having problems and things were taking a while and they were so patient and nice! I loved it! We will be back in the future!

Great experience! Professional and very helpful.

Makenzie was such a sweetheart; so helpful and kind! 10/10 recommend!!!

They were friendly. Even though I couldnt see the smiles on their faces, due to the mask I could hear them in their voices. Made me feel welcomed.

MAKENZIE is the BEST manager and rep ever! We will always go to her for our phone needs. 🤩🤩🤩

Great help w setting up a new phone. Very patient, very kind.

My old phone died and I had to get a new one. I was worried about going to the Verizon store to get a new one because of the Covid pandemic. But, I went to the local store holding my breath. I have to say that I was truly surprised and put at ease when I walked in!! The store looked spotless. There was hand sanitizer on all available spots. There were three people working. They all were wearing masks.The young man who waited on me said that I was his first ever customer! He was knowledgeable about the different phones, listened to what I wanted and showed me what he had.Needless to say, I was truly happy and got my new phone.

She is always very thoughtful minded and supportive of my needs. The professionalism, dedication to service and knowledge of technology is exceptionally.

Associate was prompt and very helpful. Great customer service!!

Only reason for 1 star is because I cant put none....good service when they was trying to sell me a phone. Terrible service after I bought it!!!

Helpful and friendly staff. A nice experience.

Verizon was very helpful in assisting me with my new account. Alex broke it down for a simple fellow like me!

My experience was good. Salesman was very helpful and prompt.

Makenzie was amazing! Best Verizon experience ever!

Excellent customer service! Very nice and friendly very knowledgable of her job!

Very courteous, friendly, professional & helpful.Have always liked Verizon personnel..

Ian did a great job and was very friendly and helpful!

Verizon promotions change so often that employees repeatedly do not tell the truth and give out false information. This began when I walked into the Martin store Monday and was lied to several times. 1.) I was told that the iPhone 6 will not work on the Verizon network after December 2020 because of the network upgrade to 5G. My family has 3 of the iPhone 6 and 6S and were told we will need to upgrade. False. Any phone that currently uses 4G LTE will continue to work after December. 2.)You can not activate a iPhone 6. False. The Official Verizon website gives instructions on how to activate a iPhone 6. 3.)If I add a 5th line to my family Verizon Go Unlimited Plan then each line will be reduced $5 each month. False. This deduction is only for the Start Unlimited Plan. 4.)My current Go Unlimited Plan is the cheapest plan. False. The Start Unlimited Plan was cheaper for me. 5.)My new line iPhone 7 activation rebate will lower the cost of the phone each month to 2 cents. False. It is 42 cents. 6.)Instead of the Father’s Day buy one get one iPhone 11 free promotion being applied to a new line, I can use the BOGO iPhone 11 offer for half price on an existing line upgrade and receive a one time $350 credit / adjustment on a future bill. I would pay full price for the first iPhone 11 and only half of the price of the second iPhone 11. False. After signing the keypad and then later getting an email with the changes and charges to my account, I discovered that there is no Verizon promotion that includes that half price offer.When I returned to the store Wednesday, I asked for a copy of the promised iPhone 11 deal because it was not included in the email. The store manager Madison told me the BOGO iPhone 11 half price quote was not accurate (not true). I had family members in the store that overheard the quote and I had the written note from the sales person with the prices mentioned above. Madison apologized and then just stared at me. I told her I was lied to several times, as also mentioned above. She was polite and talked with her supervisor who promised a $350 credit / adjustment and apologized for the misunderstanding (of the sales person).I had a similar problem with the Verizon salesperson at the Union City store 3 years ago. I have been a Verizon customer for 20 years and like the network but distrust the salespeople. I am currently waiting for the promised $350 refund / adjustment.

Great job outstanding service 👏 beats AT&T bad so glad I made the switch!!! Thanks

I got my first smart phone today. Morgan was so patient teaching me how to use it and helping me find the best phone for me. Overall great experience in this store!

I would like to thank Tyler Long at the Martin, TN store for the outstanding customer service I received while purchasing my new smart phone. Tyler went above and beyond to help me with my purchase and set up my new phone to be identical to my old phone. The apps, ringtones, text messages etc... were all transferred to make usage of my new phone easier and familiar to me. Absolutely the best customer service I have ever received!! I recommend Tyler to anyone looking to upgrade their phone or services!

Angie was so very understanding and very helpful!!!

Excellent customer service

Awesome, knowledgeable staff. Very helpful and understanding. Some of them have the best customer service I’ve experienced.

Angie was very helpful!

Very helpful andfriendly. Morgan and Melissa took care of getting us new phones and found all my contacts i had lost. Thank you very much. They earned a 10 for sure.

If you are interested in having customer service representatives that don’t know about the plans they’re trying to sell you, then this is a great place. If you want to actually know, for instance, how much hotspot data you’ll have to use each month, these people are horribly fantastic at not knowing their products. I’m back to straight talk and very happy.

Had a great experience with Morgan and Drake! They retrieved my contacts I had lost! I definitely recommend them

They were very friendly, and helpful in regards to fixing the problem with my new cell phone. They were very personable and attentive to each customer.

Angie is the best!

SHADY All non company stores are a waste of time I promise you know more about stuff than this dumb asses do the cheapest and most knowledgeable people are at Best Buy Walmart or The Company Store but the cheapest place is Best Buy or Walmart

A great phone store they always help us when we go in without hesitation

Friendly people and serviceBut the prices are horrible $180 a month for unlimited data on my phone and tablet.

Its great

Ginny was the associate who helped me with my problem/questions. She approached me immediately upon my entering the store and gave me her undivided attention until my problem was solved. I will seek her out on my next visit.

Great store! Morgan and Jenny were very friendly

Extreme over priced services. Courteous and knowledgeable staff.

Decent but not great selection of phones and accessories. Staff is really helpful.

I pulled in the parking lot going to pay my bill 2 associates sitting down on their phone as I got out of my truck one ran and locked the doors and told me they dont open for another 4 minutes. Ridiculous only 4 minutes very rude customer service

Problems were not resolved; associates were not helpful or pleasant.

I walked in to get a phone. The salesman tried a classic bait and switch to peddle a Google phone off to me. I will never use Victra. Very bad impression.

Verizon was good to me but the Verizon main company are hateful,raise prices,

Very helpful staff

Very helpful.

Good service

Kansas....city ..ks ...low ..income...apts. .

Friendly staff