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Marshall Brothers
4166 Getwell Rd, Memphis, TN 38118, United States
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Marshall Brothers
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Ed
Review №1

Our patio was finished today and we are very happy with the result. The men were very professional and prompt. The price was very reasonable and the enclosed patio is lovely. We will definitely call Marshall Brothers again for any future updates to our property. Thanks for the hard work and your dedication to complete this project. We will enjoy spending time on this patio!

Lo
Review №2

I hired Marshall Brothers to redo my kitchen which I was told it would take a couple of weeks. Well it took several months. Problems after problems. I had to stop them at one point because the designs they promised never arrived and I noticed that the dishwasher was not going to fit they way the had it planned. A total Mess! Now my new floor that was put down about a year agog is coming up you can feel the floor bouncing up and down beneath your feet. Word of caution never hire or work with Marshall Brothers.

Mi
Review №3

I entered into a contract for work with them August 2018. They arranged for the financing and didnt disclose that they would be the only one with access to the money. They immediately withdrew 50% as a down payment, which is in the contract. I am having a patio screen room, guest bathroom and kitchen remodel done. The screen room was the only work done timely. My 5x8 guest bathroom took 5 months to complete. I am still waiting for my kitchen to be started on and its now going into May. Communication is terrible with them. I am not sure if its because I am black or a single woman, or both that I am being treated with this kind of service. I have had work done on my house before and used the Vesta show and the BBB to get the contractors for the work and have always been satisfied. They have a good rating with the BBB and they are still a Vesta show vendor. I strongly recommend that if you do business with them, arrange for your own financing and therefore you will have control over the money and will probably get better service than I have received. ***5/25/19 Update- I was informed earlier this month that due to one brother leaving the company, they were no longer licensed to do my kitchen. They returned the deposit.

Di
Review №4

The first time they did work for me, I couldn’t have been more impressed. I recommended them to everyone I met. In fact, my daughter was going to have them build a room for her, I stopped her, I told her after they did a sloppy insurance job for me the next time and wouldn’t return when shingles started coming off.Peoplesure can fool and disappoint you!

Br
Review №5

Start to finish I was well pleased with my idea coming to reality, projected date missed but I understand when the crew had other customers to complete first. Now Im enjoying my family and friends over more. Thanks MB contractors.

To
Review №6

Our 2018 project is yet to be finished as we contact the office and Ms. Melissa claims to put us on the schedule. As you see it is now 2020. We need assist for completion as soon as possible due to the fact that our sunroom is leaking and flooding every time it rains or worst, storms. Why so late? I have been extremely sick and unable to address this situation. Please look into this account and give us a call or contact via email at [email protected]. I will not recommend this contractor for unfinished work. We are financing this project every month. Thank you.

Ha
Review №7

Steve and Danny Marshall are very successful contractors and business owners! Owning a division for kitchens, Construction, and home buying is an amazing combination that gives them the resources and the capacity to provide a turnkey solution for all of your building needs. I had a chance to tour their warehouse and they have several products in stock and they are able to deliver very quickly without having to wait for many things on order! I would highly recommend Marshall Brothers for any remodeling or building needs.

Na
Review №8

This review is based on a job they did for me in 2 phases a few years ago. I felt I must post it since I see there have been a few disappointing reviews.The 1st phase of the job was simply to install rear porch cover made of aluminum. The work was scheduled and completed within a week. It was a 2 day job for this phase.The second phase was done a year later. They came back and removed the posts as they installed screened wall sections that became the roof support, along with a screen door. Again, less than a week from scheduling to completion.I was completely satisfied with their timeliness and quality of work. I cant speak to these other peoples experiences other than to say some people have no understanding of what kinds of obstacles arise once a project begins. Unforeseen issues that have to be accounted for, lack of material availability, workforce issues, etc.I cant say that a lack of a return phone call within the same day or even the next is unacceptable. Who knows, they may have had someone they depended on quit on them, may have been on vacation,...any number of reasons. I would hope that people could be more understanding at times. Even when it comes to accepting money up front to order and pay for materials...that is standard on larger projects. As far as a job starting in April and not finishing until June...I would have to know the size of the project, what it entailed, and what was promised to weigh in on that.All in all, I would recommend Danny Marshall to anyone looking for someone to complete additions or renovations to their home. He is a trustworthy individual and does quality work.

Ja
Review №9

My job has not been done to date we were promised several days and it has been pushed off until another day. Half of my payment was paid several months ago but my service has not been done. This is very bad business and not good Customer service. For future reference do not pay until after the work is done. With this kind of service Marshall Brothers will never be a 5 stair company. Very disappointed customer.

Sh
Review №10

Ridiculous!! This has been the most frustrating experience. Weve been waiting on installation since May with no end in sight. Excuse after excuse.

Al
Review №11

I called on Thursday at lunch and gave them my information to be contacted by the Contractor. I wasn’t contacted until Monday after lunch. Their website says they do soffit repair but when someone finally contacted me back they informed me they don’t do any of that. Now more time has been wasted for me to find someone to help me with my soffits. Update your website with the work you ONLY do and stop wasting people’s time.

an
Review №12

Where do I start. First to say our room turn out good. But they promise it would be done in April not done until June. The crew that was working on my sunroom also took a job in Ohio which we would goes weeks with no one working on the room. No communication I had to call them several times asking what was the next step when and that happen on many occasions. They seem to not communicate with subcontractors like electricians, painters and cement company etc. We have occasional leakage, 8 mths later still leakage. Would I recommend them no.Update as of today 05/01/18 still have same leakage. They came out claim they fixed in this was in Feb. Today we had a appt with Hunter at 9am and it is 1040 am and no show no call. I called the office and the same guy who called me to setup the appt ask me which Hunter was coming out to my house. I said sir I do not know you set up the appt how do I know you have 2 hunters working for your facility. Horrible customer service

Tr
Review №13

Leaks everywhere plus they never come to fix it

Da
Review №14

Great service and professional staff. Really know their stuff and see the job through

Ge
Review №15

Over three months from contract signing to completion of this “2 day” project. Good workmanship, horrible management.

Information
28 Photos
15 Comments
2.8 Rating
  • Address:4166 Getwell Rd, Memphis, TN 38118, United States
  • Phone:+1 901-466-8942
Categories
  • Sunroom contractor
  • Carport and pergola builder
  • Patio enclosure supplier
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:9AM–1PM
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